2022-06-28

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Complaints Watch No. 20

The Hong Kong Monetary Authority issued Complaints Watch No. 20 to share information on complaints received and highlight latest trends and emerging issues. The newsletter aims to promote proper standards of conduct and prudent business practices among authorized institutions by sharing good practices. The HKMA requests that authorized institutions distribute the document to staff responsible for retail and investment products, risk management, compliance, and complaint handling.

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Hong Kong Monetary Authority

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