CONASEV Resolution No. 039-2011

Lima, May 25, 2011

CONSIDERING:

That, by Supreme Decree No. 042-2011-PCM, the obligation was established for public entities included in items 1 through 7 of Article I of the Preliminary Title of the General Administrative Procedure Law, Law No. 27444, to have a Complaints Book, in which natural or legal persons may register their complaints, understood as the expression of dissatisfaction or disagreement regarding the attention provided by the public entity in the exercise of its administrative function;

That, the implementation of a Complaints Book in the public sector aims to establish a mechanism for citizen participation to achieve State efficiency and safeguard the rights of users regarding the attention provided in the procedures and services offered to them;

That, Article 5 of the aforementioned Supreme Decree establishes that, through a Resolution of the head of the entity, the Responsible Person for the Complaints Book of each entity shall be designated, and that entities must inform their respective Institutional Control Bodies regarding compliance with said Supreme Decree;

That, in this sense, it is pertinent to designate Ms. Nery Salas Acosta as the Responsible Person for the Complaints Book of this National Commission, and;

Being in accordance with the provisions of Article 7 of the Regulations on Organization and Functions of the National Commission for the Supervision of Companies and Securities – CONASEV, approved by Supreme Decree No. 038-2007-EF and Supreme Decree No. 042-2011-PCM.

RESOLVES:

Article 1.- Designate Ms. Nery Salas Acosta as the Responsible Person for the Complaints Book of the National Commission for the Supervision of Companies and Securities – CONASEV, who shall ensure its correct use and provide timely responses to complaints that are registered therein.

Article 2.- Authorize the implementation of a Complaints Book for each branch office of the National Commission for the Supervision of Companies and Securities – CONASEV.

Article 3.- Transmit this Resolution to the designated official and to the Institutional Control Body of the National Commission for the Supervision of Companies and Securities – CONASEV.

Register, communicate, and publish.

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Michel Canta Terreros

President