CP18/19 : Introducing the Directory

Consultation Paper
CP18/19
July 2018
Introducing the Directory

CP18/19 Financial Conduct Authority
Introducing the Directory
We are asking for comments on this Consultation Paper (CP) by 5 October 2018. You can send them to us using the form on our website at:
https://www.fca.org.uk/ cp18-19-response-form Or in writing to:
Peter Curtis
Financial Conduct Authority
12 Endeavour Square
London E20 1JN
Telephone:
020 7066 2516
Email:
cp18-19@fca.org.uk
How to respond Contents
1 Summary 3
2 The wider context 8
3 The Directory 13
4 Application to firms and transitional arrangements 23 5 Feedback on extending the SM&CR: Changes to the Financial Services Register 30
Annex 1
Questions in this paper 36
Annex 2
Cost benefit analysis 37
Annex 3
Compatibility statement 45
Annex 4
Abbreviations in this document 49
Annex 5
Equality Impact Assessment 51
Appendix 1
Draft Handbook text 53 returns you to the contents list takes you to helpful abbreviations How to navigate this document onscreen

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1 Summary
Why we are consulting
1.1 The Financial Services Register (FS Register) provides a public record of the firms we
regulate and the individuals we and the Prudential Regulation Authority (PRA) have approved. This currently includes information on a firm’s senior management, its control staff and customer facing roles. Publication of this information meets our obligations under the Financial Services and Markets Act 2000 (FSMA).
1.2 The FS Register will continue following the extension of the Senior Managers and
Certification Regime (SM&CR) but will contain fewer individuals. This is because only specified Senior Manager roles at FSMA firms will then be approved and so appear on the FS Register.
1.3 In this Consultation Paper (CP), we propose to introduce the Directory – a new public
register and user interface that would:

make information public on additional individuals carrying out a wider range of roles
(including those who we do not approve such as financial advisers, traders, portfolio managers and additional directors)
present information on these individuals and the Senior Managers we continue to
approve in a way that is more accessible and user friendly
enable users to find information on these individuals in a single public location
1.4 To deliver these proposals, firms would need to provide the FCA with additional
information on all relevant individuals who work on their behalf.
1.5 This CP focuses on establishing the Directory but also asks for wider feedback on the
FS Register where we intend to make improvements.
Who this applies to
1.6 These changes would affect all relevant individuals who carry out work on behalf
of almost every firm that offers financial services and is regulated by the FCA. Specifically, these firms are:
banks, building societies, credit unions and PRA designated investment firms
(banking firms)
insurers and reinsurers
all other firms authorised to provide financial services under the FSMA

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appointed representatives (AR) acting as agent for FCA authorised firms
1.7 These proposals would affect 3 broad categories of individuals, referred to collectively
in this CP as Directory Persons:
all Certified staff (those holding a certification function under the Senior Managers
and Certification Regime (SM&CR))
non-Senior Manager Function (SMF) Directors – executive and non-executive
other individuals who are sole traders or appointed representatives (including those
within appointed representatives) where they are undertaking business with clients and require a qualification to do so
1.8 Directory Persons would include roles that will no longer be made public on the FS
Register, and would make public information on additional roles such as those providing advice on mortgages for the first time.
1.9 The Directory would provide access to information on Directory Persons and the
Senior Managers we and the PRA have approved at those firms.
1.10 Every section of this CP is relevant for all firms and individuals in scope. This is because
most of the proposals apply in the same way in all cases.
1.11 Members of the public who are interested in our proposals need only read this
summary which provides an overview of the proposed capabilities of the new Directory. Chapter 3 provides further detail on the features and operation of the Directory, including initial design work on the new user interface (UI). The wider context of this consultation FS Register
1.12 In the year to March 2017, the FS Register was accessed over 8 million times.
Information on the FS Register is used by members of the public, firms, professional bodies, law enforcement agencies, the FCA and PRA, and many other stakeholders.
1.13 It can be used to find out a variety of information on firms and their regulatory
permissions, and individuals including information on their name, role, employment history and details of any regulatory sanctions and prohibitions.
1.14 The FS Register was originally introduced to meet our obligations under the Financial
Services and Markets Act 2000 (FSMA). However, the range of ways customers, firms and other stakeholders now wish to make use of the data has evolved beyond what the existing FS Register can effectively deliver.
1.15 There are a number of areas where the information on the FS Register now needs to be
made more accessible and easier to use. This was reflected in feedback received from the Work and Pensions Select Committee (WPSC)1 . 1 Work and Pensions Committee British Steel Pension Scheme Sixth Report of Session 2017-19, 15 February 2018, https://publications.parliament.uk/pa/cm201719/cmselect/cmworpen/828/828.pdf

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1.16 In addition to our proposals to introduce a new UI as part of the Directory that would
provide better access to much of the information currently available of the FS Register, we are also making changes to improve the FS Register itself.
1.17 This is to provide better access to the full record of information on authorised firms
and the individuals we have approved we must maintain to meet our obligations under FSMA. These changes are set out in Chapter 2.
1.18 Both the FS Register and Directory would form part of the record we are required to
maintain under section 347 of FSMA.
The Directory
1.19 In March 2016, we introduced the SM&CR for banking firms. This limited the number
of individuals we approve to the most senior individuals within those firms such as executive directors and heads of compliance.
1.20 Since the FS Register only makes public information on those individuals we have
approved, information on fewer individuals is now made public at those firms.
1.21 Customer functions including individuals who provide financial advice or help with
pension transfers now need to be assessed as fit and proper by firms rather than being approved by us. Consequently, they do not appear on the FS Register.
1.22 In July 2017, we published proposals to extend the SM&CR to almost all regulated firms,
including this approach to the FS Register. In response to our proposals, we received substantial feedback on the public value of the FCA maintaining a central public record of certification staff and other important individuals in firms regulated by the FCA even though their suitability is assessed by firms rather than the FCA. This feedback is set out in Chapter 5.
1.23 Introduction of the Directory would also enable us to address the recommendation
of the WPSC to give greater prominence to consumer protection information which relates to roles that would otherwise no longer be published in most cases.
1.24 On 26 February, we published a statement on the FCA’s website confirming our
intention to consult on introducing a new public register by summer 2018. Our intention was confirmed in the FCA’s 2018/19 Business Plan2 . This CP introduces those proposals.
1.25 Further information on why we are making these proposals including the wider effects
and link to our objectives is set out in Chapter 2.
2 www.fca.org.uk/publication/business-plans/business-plan-2018-19.pdf

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What we want to change
1.26 We propose that the Directory should have the following main characteristics:
Centrally hosted by the FCA and freely accessible to the public
1.27 We would host the Directory and publish it online. It would provide a single central
location for information on Directory Persons and Senior Managers at all FSMA firms across multiple sectors regulated by the FCA. Customers, firms and other stakeholders would be able to freely access this.
1.28 The information would be available in an aggregate form that can be extracted free
of charge. This would support a wider range of uses such as market monitoring and analysis tools used by trade bodies.
1.29 Our proposals are explained in Chapter 3.
Search capabilities to seek out suitable individuals
1.30 Customers, firms and other stakeholders would be able to use the Directory to more
easily find and check the identity of relevant individuals.
1.31 Customers in particular would benefit from greater information to inform their
decisions on who to do business with using the following Directory features:

workplace location – list of individuals active in specific areas
business qualified to carry on – list of individuals who hold appropriate
qualifications, for example, to provide mortgage advice
regulatory sanctions and prohibitions – facility to check which individuals are
prohibited by the FCA and PRA or have limitations placed the activities they are permitted to undertake
1.32 Our proposals are explained in Chapter 3.
Firms responsible for keeping their information up to date
1.33 Firms would need to report certain information to us about their Directory Persons.
This includes information on the individual’s role, their workplace location and the types of business they are qualified to undertake.
1.34 Firms would be responsible for the timely and accurate reporting of this information on
an ongoing basis. Firms would also remain fully responsible for ensuring the suitability of Directory Persons where not subject to regulatory approval.
1.35 Our proposals are explained in Chapter 4.

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Outcome we are seeking
1.36 We aim to empower customers and other stakeholders to make sure they only
deal with those who have been assessed by an authorised firm as fit and proper or otherwise suitable, and those who have appropriate qualifications. We would do this by making public information on additional individuals who will not appear on the FS Register.
1.37 This should:

enable customers to be able to verify the identity of those selling or providing advice
on financial products to help protect themselves from scams
help firms to easily cross-check references, make their staff known to customers
and make it more difficult for unsuitable individuals to operate in the UK market
support the FCA, law enforcement, professional bodies and other regulators to
monitor the market, build intelligence and target interventions
1.38 This in turn should help improve standards of conduct in the market.
Measuring success
1.39 The key measure of success would be that members of the public, firms and other
stakeholders regularly access the Directory to find the information they need. Next steps
1.40 We want to know what you think of our proposals. Please send us your feedback
by 5 October 2018. You can do this using the form on our website, or by writing to the address on page 2.
1.41 Alongside the public consultation, we are also publishing a prototype version of the
Directory user interface. This is an illustrative example with interactive features to allow users to explore how the Directory could work and to leave feedback on their experience.
1.42 We will consider all the feedback we receive and, subject to the outcome of the
consultation, aim to publish final rules in the winter. Final system testing would then take place before accepting notifications from firms.

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2 The wider context
The harm we are trying to reduce/prevent
2.1 This Consultation Paper (CP) makes policy proposals to maintain a central public record
of Directory Persons and Senior Managers who carry out work on behalf of FSMA firms through a new public register and user interface (‘the Directory’).
2.2 These proposals are designed to reduce the potential harm arising to consumers,
firms and other stakeholders in particular from:

consumers falling victim to scams and other forms of financial crime
individuals who are not suitable to operate in the UK market
limited visibility for customers when trying to access a financial products or advice
from all of those who provide relevant services.
Feedback on FCA proposals to extend the SM&CR
2.3 In July 2017, we sought feedback on consultation proposals to extend the Senior
Managers and Certification Regime (SM&CR) to insurers and solo-regulated FSMA firms. We received substantial feedback on the public value of the FCA maintaining a central public directory of certified staff and certain other individuals.
2.4 Stakeholders highlighted in particular the importance of:
customers being able to verify the identity of a financial adviser so that they are not
left more exposed to financial scams than prior to the introduction of the SM&CR when such roles were published on the FS Register
customers having the confidence to do business with a firm’s employees
firms being able to check references
these data for market monitoring and analysis, and in the case of law enforcement
and other regulators, targeting regulatory interventions
2.5 A summary of the feedback received in response to CP17/25 and CP17/26 is set out in
Chapter 5.

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Changes to the FS Register
2.6 We are legally required to establish and maintain a public register of firms that we
regulate. The Financial Services Register (FS Register) is available through our website and is maintained by us.
2.7 We acknowledge the FS Register can be improved. Work is underway to make the FS
Register easier to use and understand. Changes will be made this summer to make clearer when requirements, including suspensions, apply to an entry. We also intend to make improvements to the search facility and present more simply some commonly searched information.
2.8 In early 2019, we expect to be able to provide a free Application Programme Interface
from the Register. This would allow developers to provide services that can integrate FS Register data with other data which customers use.
2.9 In preparing these changes we have also considered the recommendation of the Work
and Pensions Select Committee (WPSC):
‘The FCA online register is a potentially valuable resource but is currently very confusing. Vital consumer protection information, such as the suspensions of permissions, must be given far greater prominence. The FCA has rightly acknowledged it must improve its website. We recommend that the FCA name firms and individuals suspended from providing pensions advice. It should take immediate action to make such suspensions clear at the top of register entries and in search results. We further recommend that it publish its broader plans to redesign the register’.
2.10 While work is being undertaken to make changes to the FS Register itself, many of
the individuals that currently appear on the FS Register would in future appear on the Directory. We have looked closely at the findings of the WPSC when considering how we can achieve the best user experience of the Directory. How introduction of the Directory links to our objectives
2.11 The aim of the Directory is to reduce potential harm to consumers, strengthen market
integrity and enhance competition in the following ways.
Consumer protection
2.12 The majority of Directory Persons would be certified staff who must be assessed
as fit and proper by their firm to carry on their role3 . Others such as directors, sole traders and appointed representatives also normally need to show they are suitable, competent or fit and proper either to the FCA or their firms under other requirements – referred to collectively in this CP as suitable individuals.
2.13 Customers would be able to find individuals who hold suitable qualifications. They
would be able to check that the individual helping them to, for example, transfer their pension or to deal in securities on their behalf has a relevant role at an FCA authorised 3 Sections 63E and 63F of FSMA.

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2.14 Customers would be able to filter these results by geographical location so that they
are able to find someone to meet face to face if they wish. This would highlight the choice available to customers who might otherwise find it difficult to access financial products or advice.
2.15 We also propose to link published regulatory sanctions and prohibitions to the
Directory, making it clearer who has been prohibited by the FCA and PRA, or has partial prohibitions that limit the types of activities they can carry on. Market integrity
2.16 Firms would easily be able to check the work history of potential new hires who have
previously held roles that can have a significant impact on a firm and its customers. Firms would similarly be able to check quickly the fitness and propriety of potential counterparties, helping to reduce the risk of financial crime.
2.17 We would have greater visibility of a wider range of firms and individuals. This would
enhance our capability to monitor and build intelligence on individuals as they move around the industry and to target regulatory interventions.
2.18 The Directory would support complementary activities of law enforcement,
other regulators, and trade and professional bodies to protect and enhance the integrity of the UK financial system through their own market monitoring activities and interventions.
2.19 Taken together, these factors would make it more difficult for unsuitable individuals
to operate in the UK market where they might otherwise engage in misconduct. This includes those with non-customer facing roles with senior or risk-taking responsibility who can cause harm through misconduct that may be detrimental to customers, firms and the market as a whole. Competition
2.20 Customers would be more easily able to find details about suitably qualified individuals
from the whole of the market when searching for individuals who carry out any of the roles in scope of the Directory.
2.21 The Directory would maintain visibility and expand the range of roles made public. This
includes making public information on mortgage advisers for the first time. This would make it easier for customers to access the services of all firms including new market entrants or those that are smaller in size.
2.22 Inclusion of such individuals on the Directory would reassure potential customers
who can check the competence of individuals employed by or acting on behalf of authorised firms.

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Wider effects of this consultation
Effects of our intervention on Directory individuals
2.23 An effect of our proposals to make certain information publicly available on Directory
Persons is that it has the potential to interfere with an individual’s right to respect for their private and family life, their home and correspondence.
2.24 However, we believe the impact would be relatively small. It is already current practice
to make public information on many of the roles to be included on the Directory through the FS Register. This already makes available information on an individual’s name, employer, role, role history and applicable sanctions.
2.25 Additional information on workplace location would only be made available at the town/
city level for customer facing roles. Information on the business a Directory Person with clients is carrying out where they require a qualification to do so, would not make information available on their specific qualifications or educational level.
2.26 We would expect this type of information to typically be disclosed as part of usual
customer engagement or for example by firms on their websites or on Companies House for Directors.
2.27 Our proposals have a variety of aims, in particular, the protection of consumers, and
economic well-being through market integrity and competition. We believe that the benefits of our proposals for the Directory outweigh the possible disadvantages to individuals with regards to their private lives. We believe that they are a proportionate means of achieving our aims. Unintended consequences of our intervention
2.28 It is possible that criminals engaged in financial crime would try to use the additional
information published on the Directory to pass themselves off as a listed individual.
2.29 To manage this risk, we propose that only FCA authorised firms would be able to
update the Directory through a verified gateway. The firm contact details published on the FS Register would also be included on the Directory so that if customers are in any doubt, they would be able to use those details to contact the real rather than clone firm or individual. This would protect customers from fraudsters who try to appear genuine by claiming to represent a legitimate firm or individual but give their own phone number, address and website details. What we are doing
2.30 Our proposals for the Directory are set out in Chapter 3.
2.31 Application to firms and transitional arrangements are set out in Chapter 4.

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Equality and diversity considerations
2.32 We have considered the equality and diversity issues that may arise from the
proposals in this Consultation paper. We consider this further in Annex 5 in our Equality Impact Assessment.

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3 The Directory
3.1 This chapter sets out the design and features of the proposed Directory. This includes
details of the information that we propose would be made public and the ways in which this can be used. Overview What is the Directory
3.2 This Consultation Paper (CP) proposes to introduce a new public directory to enable
users to find information on a wider range of individuals, including those that would continue to appear on the FS Register.
3.3 We propose the Directory would have the following key features:
Centrally hosted by the FCA and freely accessible to the public
3.4 We would host the Directory and publish it online. This would allow us to provide
a central location for information on individuals to be reported for all regulated firms in scope of the SM&CR.
3.5 Customers and other external stakeholders would be able to search the Directory
without restriction. There would be no requirement to create an account or pay fees to access the information.
3.6 One of the objectives of making this information public is that it reaches and is used by
all those who need it. The information would be available in an aggregate form that can be extracted free of charge. This would allow third parties to use the aggregated data that we make public as an input into their own systems and to support a wider range of uses. This could include, for example, to support financial adviser checking tools or market monitoring and analysis.
3.7 We welcome the important role that other organisations play in making a wider range
of information available to the public. For example, AdviserCheck and VouchedFor allow customers to find information on a list of advisers. The Department of Work and Pensions provides a list of Pensions Advisers. Accredited bodies often provide information on their members and statements of professional standing. Many of these organisations who use source data from the FS Register to support their own tools would also be able to use the Directory data in the same way. Search capabilities to seek out suitable individuals
3.8 Customers would be able to use the Directory to check the identity of an individual and
to find suitably qualified individuals.

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3.9 We propose that the following additional information would be made available as part
of search results.

Workplace location – To help customers find someone to meet face to face it would
be possible to find out which of those are based in the local area. This information would only be available for customer facing roles ie those subject to a qualification requirement or the client dealing function. Of course, advice and financial products are often accessed remotely so users would be able to decide whether to organise search results in this way.
Business qualified to carry on – Users would be able to search the Directory to
find suitably qualified individuals. For example, a customer would be able to search for a certain type of qualified individual – say someone who is a pensions transfer specialist or can advise on investments.
Regulatory sanctions and prohibitions – Where such action has been taken
and published by the FCA and PRA, these would appear in search results to make clear which individuals are prohibited or have limitations on the activities they are permitted to undertake. Scope of the Directory
3.10 The Directory would include information on relevant individuals working at or on behalf
of all firms within scope of the SM&CR. This means banking firms who are already in scope of the SM&CR as well as insurers and solo-regulated firms, to whom the SM&CR is due to be extended, and their appointed representatives.
3.11 The Directory would make public information on a wider range of individuals than are
included on the FS Register. In addition to the Senior Managers who we have approved, the Directory would comprise 3 broad categories of individuals referred to collectively in this CP as Directory Persons:
Certified staff
3.12 We propose to apply the Directory to all certified staff. This is because all of these roles
can have a significant impact on customers, markets or the firm and the benefits of making information available on those individuals are wide-ranging.
3.13 While Section 63E of FSMA allows the FCA and PRA to specify certification functions
for dual-regulated firms, there is a single Certification Regime specified by both regulators. We therefore propose that all those in scope of the Certification Regime are included on the Directory. FCA Certified staff
3.14 As set out in PS18/14 and PS18/15, our Handbook will set out the roles that are
Certification Functions. They are:
significant management function
proprietary traders
CASS oversight function

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functions that are subject to qualification requirements
client dealing function
algorithmic traders
Material Risk Takers (MRTs)
anyone who supervises or manages anyone performing one of the functions above
PRA Certified Staff
3.15 The scope of the PRA’s Certified staff is closely aligned with the population that is
identified for the purposes of applying a firm’s remuneration policy.
3.16 For banking firms, this comprises those identified as significant risk takers. For
dual‑regulated insurers, the PRA has proposed to include i) all Key Function Holders (KFHs) for all Solvency II insurers and large NDFs along with Insurance Special Purpose Vehicles, ii) Material Risk Takers – this would only apply to large Solvency II insurers and large NDFs, and iii) individuals who are managing a Material Risk Taker. Non-SMF Directors
3.17 We propose to include all non-Senior Manager Function (SMF) Directors on
the Directory.
3.18 Members of a firm’s management body would not always hold SMF or Certification
Functions. For example, non-executive directors who do not chair a board committee at an enhanced firm (Non-SMF NEDs) and executive directors at limited scope firms who do not perform an SMF role or certification function would be Directory Persons.
3.19 We believe it is important for firms, the FCA and other organisations to be able to
maintain a view of these individuals as they move around industry separately from whether their present role is a specified function under the SM&CR. Sole traders and appointed representatives where undertaking business requiring qualification in their capacity as an individual
3.20 We propose to include all those performing a role requiring qualification even if they are
not certified staff. We believe this is necessary to enable customers to find information on all those who can provide relevant products and services.
3.21 This affects 2 additional categories of individual where requiring qualification under
Training and Competence Sourcebook4
:
Sole traders
3.22 Some of the firms we regulate are sole traders and are assessed and authorised by
us. While the employees of a sole trader may be subject to the Certification Regime, an individual who is the sole trader is excluded from the Certification Regime even if they would otherwise perform a function requiring qualification. We propose that such sole traders should additionally appear on the Directory where they are undertaking business requiring qualification to align with other Directory Persons undertaking the same activities. 4 The full list is set out in our Training and Competence Sourcebook.

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Appointed Representatives
3.23 We do not have relevant powers under FSMA to bring all Appointed Representatives
into scope of the SM&CR. Many of these continue to be in scope of the Approved Persons Regime and appear on the FS Register. Others, such as individuals who provide advice on mortgages, do not need to be approved by us.
3.24 We propose that all such individuals are included on the Directory so that they appear
in search results for customers.
Q1: Do you agree with the proposed scope of the Directory?
If not, which individuals should be additionally included or taken out? Information to appear on the Directory
3.25 The Directory would present the information set out in Table 1 below to most closely
align with the needs of customers and other stakeholders. Once in place, we would have the option to consider and where appropriate add further functionality in future.
Table 1: Information to appear publicly on the Directory
Information Explanation
Employer details The same information that appears on the FS Register about a firm’s principal place of business. This comprises the firm’s name, firm reference number (FRN), address, contact telephone, fax, email and website. Restrictions applying to a firm’s regulated activities Details of where the FCA or PRA has applied restrictions to a firm’s activities or permissions. Individual’s name The individual’s full name including any middle names. Individual reference number (IRN) This is a unique identifier assigned to each individual by the FCA and PRA on the FS Register. We propose to extend this to individuals in scope of the Directory. Relevant role(s) held Each certification function held by certified staff, and designation as a non-SMF Director (executive and nonexecutive), and sole trader or appointed representative where they are undertaking business with clients requiring qualification. Start and end dates of each role These are the dates on which an individual began or ceased to perform each relevant role. Individuals who are employed by a firm and who have not been assessed as fit and proper to carry out a relevant role would not be displayed as holding an active role. Type of business the individual is qualified to undertake (if requiring qualification) The specific types of business requiring qualification for each individual where they have been assessed as suitable to carry out a relevant role. This includes, for example, mortgage advisers, retail investment advisers and pension transfer specialists5 5 The full list is set out in our Training and Competence Sourcebook.

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Information Explanation
Workplace location(s) The geographical location of an individual’s workplace(s) displayed at the town/city line of the address where holding a customer facing role. Regulatory sanctions and prohibitions Public action taken such as through a Final Notice for a prohibition order under s.56 FSMA, withdrawal of approval under s.63 FSMA, penalty under s.63A FSMA or action under s.66 FSMA. The FCA and PRA already maintains a public record of this information in line with Section 347 of FSMA. Date information was last updated This is the date on which an individual’s current employer last updated the Directory for relevant role holders at their firm. Q2: Do you agree that the proposed information should be published on the Directory? Firms would need to report some of this information to the FCA. Other information is already held by the FCA so would not need to be reported by firms. Further information on what firms need to do is set out in Chapter 4. A new public user interface
3.26 Once the SM&CR has commenced for solo-regulated firms and insurers, the
number of new individuals appearing on the FS Register will reduce to cover a smaller group of primarily Senior Managers at FSMA firms and Appointed Representatives. The FS Register will continue to operate for authorised firms and the individuals we have approved as now.
3.27 Information on Directory Persons would appear on the Directory alongside information
on the Senior Managers of SM&CR firms. This includes where they continue to appear on the FS Register. All newly reported firm information needed for the Directory would be stored on the Connect database.
3.28 As shown in the mock UI screen shots in the design section below, we propose that
information on the Directory would be presented in an easy-to-use and intuitive customer friendly layout. This would include an ability to search for data in a variety of ways and for search returns to be ordered by closest match. It would also allow ‘fuzzy matching’ results which are similar but not identical to the term searched.
3.29 Search returns would present relevant data held by the FCA whether those data are
held exclusively on the Connect database, or is a combination of data held there and on the FS Register. This would enable those using the search tool to be presented with the full set of data held about the person searched for.

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Figure 1: System interaction
Connect database
(newly reported information from fi rms)
The Directory
Single user interface to fi nd information from both locations FS Register (existing information on individuals we have approved)
3.30 This would usually be information about the past role history of the person or
information about the firm for which they work. The table below outlines some scenarios of data which may be held on the Directory or FS Register and that could be presented in a single view.
3.31 The intention is that the Directory would become the primary location for users
to find information on individuals at FSMA firms. We would put in place a clear communications plan to help direct users to the right place. There would also be links between the systems to allow users to go from one location to the other if they cannot find the information they are looking for.
3.32 The more related information that is presented in a single view and the wider the
search parameters, the greater the volume of data which a single search is likely to return. This has the advantage of being more comprehensive and not producing a misleading result if the search term entered is slightly different to the data held. On the other hand, it has the disadvantage that it may present a large amount of data much of which is extraneous and which customers may find difficult to work their way through.
3.33 A search of items held in the Directory data would also return related information held
on the FS Register in a single view. For example, an individual may have a past history as an approved person or they may also hold an approved Senior Manager role concurrent with being Certified staff. Both would be examples of where different data about the same person could appear in the Directory and in the FS Register.
3.34 Equally, a customer searching for information about an adviser may want to know not
only about the certified status of the individual adviser but also about the authorised status of the firm for which they work. Again, the data about the firm would be held on the FS Register. So, the intention is that a search would return in a single view relevant data from both sources.
3.35 As the new system would present data from both the Directory and FS Register in an
easy-to-use and intuitive customer friendly layout, users would be able to go to a single location to find information on individuals at a FSMA firm.

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Q3: Do you agree that the Directory user interface should display information stored on the FS Register and the new Connect database? If not, how should these datasets interact? Q4: Do you agree that the search parameters should return a broader range of results than the current FS Register?
Table 2: Example data items that would be held on the Directory or FS Register
Item searched for Database held Related information and where held Named certified individual Connect Past approved person status – FS Register Authorised status of employing Firm – FS Register Non-SMF Directors Connect Certified roles also held – Connect SMF roles held – FS Register Authorised status of employing Firm – FS Register Past approved person status – FS Register Previously approved persons FS Register Certified roles past or present – Connect Authorised status of past or present employing Firm – FS Register SMF roles held – FS Register Persons approved to hold Senior Manager functions FS Register Certified roles past or present – Connect Authorised status of past or present employing Firm – FS Register Firm FS Register Details of past/present certified staff – Connect Details of past/present SMF roles – FS Register Appointed Representatives FS Register / Connect Authorised firm for whom acting as AR – FS Register ARs who are mortgage advisers – Connect
3.36 We aim to place the user experience at the heart of the design. Clarity and usability of
the Directory are key considerations. We will look closely at the recommendations of the Work and Pensions Select Committee when considering how we can achieve the best user experience of the Directory. User testing
3.37 As part of the development process for the public UI, we will carry out user testing
following publication of this CP. This will allow users to try out a prototype version of the Directory based on the approach set out in this CP and to leave feedback on their experience.
3.38 This would enable us to take account of this feedback when developing the final UI and
rules to ensure the Directory meets different user needs.
Design
3.39 To provide readers of this CP with an indication of how the Directory could look, we
have included screen shots of a mock UI below. Design work is still at an early stage so the final design is likely to look different.

CP18/19
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Introducing the Directory
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Enter a company's or individual's name, role, firm reference number or location and click 'search'. Enter search term Postcode/Town Search Advanced search By clicking the SEARCH button or using the Directory, I agree to the Terms of Use. Popular searches Pension provider Mortgage adviser Home / Summary Disclaimer We try to make sure the information on this site is correct, but we do not guarantee its accuracy. We do not accept liability for any error or omission. Some of the information on this site has been sent to us by third parties. These third parties are responsible for making sure that the information they give is accurate and complies with national and relevant foreign law. We are not responsible for any error, omission or inaccuracy in the information. We reserve the right to omit, suspend or edit any information given. Full details of Terms of Use.

CP18/19
Chapter 3
Financial Conduct Authority
Introducing the Directory
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Enter a company's or individual's name, role, firm reference number or location and click 'search' Surname Postcode/area Search Advanced search Home / Search results / Surname Summary Disclaimer We try to make sure the information on this site is correct, but we do not guarantee its accuracy. We do not accept liability for any error or omission. Some of the information on this site has been sent to us by third parties. These third parties are responsible for making sure that the information they give is accurate and complies with national and relevant foreign law. We are not responsible for any error, omission or inaccuracy in the information. We reserve the right to omit, suspend or edit any information given. Full details of Terms of Use. 3 4 5 6 7 > Loaction Scunthorpe Individual notices Website www.websitesurname.com Email Contact@Surname.com Telephone 00 000 0000 Contact details View Map Samantha Jayne Surname IRN: 0004 Firm: Samantha Surname Wealth Management Ltd FRN: 4000 Found 25 results for “Surname” Filter by:
Firm notices
Firm 1: Fatima Surname Wealth Management Ltd FRN: 2000 Firm notices Show contact details Hide contact details Distance
1.1 miles
Current
Current
Location
+

Firm 2: FS Wealth Management Ltd FRN: 2001
Firm 1: Fatima Surname Wealth Management Ltd FRN: 2001 Firm notices P Prohibitions apply AP Approved by regulator C/A Other-Certified/ Assessed by the firm R Restricted activities Fatima Surname IRN: 0002 P Prohibitions apply AP Approved by regulator C/A Other-Certified/ Assessed by the firm CQ Deals with clients and holds relevant qualifications CQ Deals with clients and holds relevant qualifications R Restricted activities

Show contact details
Firm: Claire Anne Wealth Management Ltd FRN: 9000 Firm notices Show contact details Past + Claire Anne Surname IRN: 0009 CQ Deals with clients and holds relevant qualifications R Restricted activities F Fines Individual notices Pete Surname IRN: 0005 Firm: Pete Surname Wealth Management Ltd FRN: 5000 Show contact details Current + AP Approved by regulator C/A Other-Certified/ Assessed by the firm

CP18/19
Chapter 3
Financial Conduct Authority
Introducing the Directory
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Enter a company's or individual's name, role, firm reference number or location and click 'search' . Surname Postcode/area Search Advanced search Home / Search results / Surname / Fatima Surname Summary Disclaimer We try to make sure the information on this site is correct, but we do not guarantee its accuracy. We do not accept liability for any error or omission. Some of the information on this site has been sent to us by third parties. These third parties are responsible for making sure that the information they give is accurate and complies with national and relevant foreign law. We are not responsible for any error, omission or inaccuracy in the information. We reserve the right to omit, suspend or edit any information given. Full details of Terms of Use. Indivdual notices Associations with firm(s) Current role(s) Past role(s) Back to results P Prohibitions apply AP Approved by regulator C/A Other-Certified/ Assessed by the firm Location Scunthorpe Firm website www.fatimasurname.com Firm email Contact@Surname.com Firm telephone 00 000 0000 Contact details Distance
1.1 miles View Map
Fatima Surname IRN: 0004 Current
CQ
CQ Deals with clients and holds relevant qualifications Fatima Surname Wealth Management Ltd FS Wealth Management Ltd Role: Client dealing Start date: 02 September 2017 End date: 01 September 2017 Types of business undertaking:
Safeguarding and administering investments or holding client money Functions requiring qualification - Types of business undertaking:
Safeguarding and administering investments or holding client money + Role: CF30 - Customer function Details last updated on: 02 September 2017 Start date: 01 September 2015 i P Prohibitions apply AP Approved by regulator C/A Other-Certified/ Assessed by the firm This is an individual who we have prohibited from performing all or certain functions in relation to all or certain regulated activities. Individual has been approved by the FCA or PRA and FCA to perform their role. This concerns Approved Persons and Senior Manager roles. The individual has been assessed or certified by the firm to perform the relevant role or function. Deals with clients and holds relevant qualifications The individual is performing a role in which they deal with customers or their property and requires a specific qualification to do so. i i P

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Introducing the Directory
4 Application to firms and transitional arrangements
4.1 This chapter sets out what firms would need to do before we implement the Directory
and when they need to do this by.
Overview
4.2 The Directory would make public information on some individuals who currently appear
on the FS Register and some who do not. This information is set out in Chapter 3.
4.3 We would need firms to report certain information to us on Directory Persons,
including any appointed representatives. This would be less information than is currently required for an application of approval. This is because the firm rather than the FCA would be required to assess their suitability so no information on fitness and propriety would need to be reported to the FCA.
4.4 Since firms are responsible for the suitability of their staff, making these individuals
public on the Directory would help to reinforce the robustness of firms own suitability assessments including for Certified staff where annual fitness and propriety checks are required.
4.5 Firms would need to update the information held when an individual undertakes
a relevant role, when their circumstances change or when they cease to perform a relevant role on an ongoing basis. This would mean that the Directory would contain a current and up to date list of relevant individuals.
4.6 Firms would be responsible for reporting accurate and timely information and we
propose to introduce new rules and measures to support this. Firms would also be responsible for ensuring they comply with applicable data protection legislation. What needs to be reported
4.7 To support the functionality of the Directory set out in Chapter 3, firms would need to
report the following information to the FCA:

individual’s full name
individual reference number (IRN) where the employee has one
relevant role(s) held (eg which SHF the individual holds or whether the individual is
a non-SMF Director)
start and end dates of each role

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type of business the individual is qualified to undertake (if requiring qualification) in
accordance with TC App 1.1.
workplace location(s) – post code(s) for customer facing roles only
unique identifiers – passport number, national insurance number and date of birth
4.8 Firms are already required to report some of the information that we propose to
include on the Directory such as their email, website and contact telephone number. The Directory would be automatically populated with this information.
4.9 Similarly, the Directory would keep a record of when it was last updated which would
appear publicly without requiring further action from firms.
4.10 Disciplinary sanctions issued by the FCA or PRA would not need to be added by firms.
This information is already made public by the FCA and PRA following engagement with the firm and individual concerned. See Chapter 3, Table 1 for more detail. Timing of reporting
4.11 The Directory should be kept up to date by firms so that users can rely on the
information contained in it at any point in time.
4.12 To achieve this, firms would need to update the information held for joiners, leavers
and when their circumstances change without undue delay.
4.13 To report to the FCA that an individual is performing a relevant role, firms would
first need to have made sure that the individual is suitable to perform that role in accordance with relevant existing requirements. For individuals performing a Certification Function, this means that once firms have assessed the employee as fit and proper and issued them with a certificate, they would need to notify the FCA so that the Directory can be updated.
4.14 This report would need to be completed no later than the end of an individual’s first
business day performing a relevant role. Similarly, when an individual leaves a role, firms would need to update the Directory no later than 1 business day after the individual has left their role (including if they remain employed in another capacity).
4.15 We believe this timeframe is appropriate. In most cases firms would have advance
notice, for example as they go through the onboarding process or a leaver working their notice period. Once start or end dates have been agreed, the Directory can be updated with a future start or end date.
4.16 In exceptional cases where no notice period is given, the person needed to complete
the submission is unexpectedly taken ill, or urgent appointments need to be made, we propose that firms should update the Directory no later than 3 business days after beginning or ceasing to undertake a role.
4.17 For changes in circumstance that do not affect an individual’s role or fitness or
propriety, for example where an individual gets married and that results in a change

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Introducing the Directory to their family name or where the workplace location changes, firms would have to update the Directory no later than 3 business days after being notified of the change.
4.18 In the event of FCA systems outages of more than one hour on the day that reporting
falls due, firms would need to submit their notification on the next business day when reporting is possible. Q5: Do you agree with the proposed number of business days for reporting when an individual begins undertaking a relevant role, when their circumstances change or when they cease to perform a relevant role? If not, what timeframe do you think would be more suitable? Submission Process
4.19 We propose that the information to be made publicly available on the Directory would
be submitted by firms using the Connect system. This is an existing FCA system used for firms to make applications and notifications to us. Examples of existing reporting include information on firm details, Approved Persons and Appointed Representatives.
4.20 Many firms will already have registered access to Connect and firms should make
sure that access to Connect is only given to staff that have authority to access and amend applications.
4.21 We would not edit the information that firms submit for inclusion on the Directory
before publication. This is because they would be notifications rather than applications for approval. So, firms would need to ensure the information they report about individuals is accurate. Our measures to support the accuracy of the Directory are set out below.
4.22 The information firms submit would appear on the Directory shortly after submission
and in most cases no later than the next business day.
4.23 Firms would be able to log in at any time to amend and update the information held on
Directory Persons.
4.24 We would introduce a method to allow firms to submit the requested information for
all relevant individuals, and to provide subsequent updates on multiple staff at once. This would enable firms to maintain their records in a single location.

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Figure 5: Notification process
Firm assesses suitability of prospective
Directory
Person for role
Firm appoints individual
Changes such as those to family name or workplace location occur Individual leaves the role Individual gives notice of their intention to cease performing their role Firm logs into Connect by the end of their fi rst day in role to notify the FCA Firm logs into Connect within 3 business days to notify the FCA Connect performs data validations at gateway Once submitted, information automatically appears on the Directory Firm logs into Connect no later than 1 business day after leaving their role to notify the FCA New hire/ role change Change of circumstanace Leaver/ role ends Æ Commencement and transitional arrangements
4.25 The changes in scope brought about by the extension of the SM&CR will mean
that only Senior Managers at FSMA firms will continue to appear as active on the FS Register on commencement of the SM&CR. The records of other Approved Persons currently at those firms will continue to be displayed on the FS Register but their role will not be active.
4.26 Appointed Representatives who are Approved Persons and Directory Persons would
appear on the FS Register and the Directory.
4.27 Under the SM&CR, firms have 12 months from when the regime commences to certify
relevant employees. Consistent with this, we propose that firms update the Directory after having certified those employees as fit and proper or otherwise having assessed their suitability as applicable.
4.28 This means that a firm would need to report Directory information in respect of all
individuals who are or who become Directory Persons on or after final rules come into force; the firm has until the end of the transition period to report information about such a person. Anyone who joins the firm during the transitional period would benefit from any remaining time under the transitional arrangements.
4.29 Since the SM&CR will be extended to dual-regulated insurers on 10 December 2018
and solo-regulated firms on 9 December 2019, the Directory data for individuals at these firms would commence on different dates.
4.30 The SM&CR came into effect for banking firms from March 2016. To ensure
consistency across dual-regulated firms, we propose to align the data start dates and upload deadlines for banking firms with insurers. We do not propose to backdate the data reporting for banking firms prior to December 2018.

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Introducing the Directory
4.31 Once we have considered the feedback to this consultation, we expect to be able to
publish final rules and complete system testing by summer 2019. Firms would then be able to submit their notifications through Connect which would appear publicly on the Directory. Firms would not be required to take action before final rules are made.
Table 3: Commencement dates
Type of firm Start date for
Directory data
Deadline for upload to the Directory
Banks, building societies, credit unions and PRA designated investment firms and their appointed representatives 10 December 2018 10 December 2019 Insurers and reinsurers and their appointed representatives 10 December 2018 10 December 2019 All other firms authorised to provide financial services under the Financial Services and Markets Act 2000 (FSMA) ie all those currently subject to the Approved Persons Regime including sole traders. 9 December 2019 9 December 2020
Figure 6: Anticipated Commencement Timeline
Directory
PS published
Directory system testing complete
12mths to certify staff and complete Directory Dec Summer Dec Dec 2018 2019 2019 2020 Insurers & Banking fi rms Solo fi rms 12mths to certify staff and complete Directory SMCR commences for solo fi rms Directory dataset begins Directory dataset begins SMCR commences for solo fi rms Q6: Do you agree with the proposed timing of commencement and transitional arrangements? If not, which timeframes would be more appropriate? How we would ensure compliance
4.32 We would take steps to help make sure firms meet their obligations to report complete
and accurate information to us on a timely basis. These are set out below. Reporting Requirements
4.33 Firms would be required to report the information set out in Chapter 4 of this CP in
accordance with the draft rules set out in Appendix 2.

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4.34 We are able to take all necessary action to ensure compliance in accordance with FSMA
including the use of disciplinary powers, imposition of penalties and public censure. These powers would be exercised proportionately in the public interest.
4.35 As with other reporting requirements, there is a £250 administrative fee for late or
inaccurate data to cover the costs of the work undertaken by our staff to resolve the missed reporting. This fee would also apply where errors or missing information are reported to us at any time. Accountability
4.36 Under the SM&CR, there are specific responsibilities defined in our Handbook that
a firm must give to a Senior Manager. These are known as Prescribed Responsibilities (PRs). PR(b) – Performance by the firm of its obligations under the Certification Regime – must be allocated to a Senior Manager6 for all firms in scope of this CP except limited scope firms.
4.37 This individual is responsible for all aspects of the Certification Regime. We propose
amending PR(b) so as to provide that this prescribed responsibility also covers the reporting requirements for individuals who are to be included in the Directory.
4.38 While Limited Scope firms do not need to allocate Prescribed Responsibilities, these
firms would still need to ensure clear allocation of responsibilities within their firm and make sure they have adequate systems, processes and controls in place to support compliance. Individuals holding the SMF 29 – Limited Scope Function also need to establish and maintain controls under SYSC 4.1.1 R of our Handbook. Confirmation of accuracy
4.39 Firms that have not made any changes to their population within 12 months would
be required to confirm the information is still up to date for all Directory Persons on Connect.
4.40 This would allow us to differentiate a firm that has simply not had any leavers/joiners
or changes from one who has not notified the FCA, for example where it has ceased trading. This reduces the risk of ghost records where the identity of someone who works at a firm that has ceased performing a role but has not been deleted from the Directory is used by a fraudster.
4.41 We would contact the relevant organisation, or if necessary close the record directly.
4.42 The date the information was last updated would also be made public on the Directory
to allow other users to see how recently the firm has updated it.
4.43 Since this would only apply to firms that have made no change, it would not prevent
errors for particular individuals. However, we believe this is a proportionate use of this measure in conjunction with the other measures to ensure accuracy. 6 See CP17/25 and CP17/26.

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Introducing the Directory
System features
4.44 The Connect system itself would be designed to support data accuracy, including in
the following ways.
Table 4: System features to support data accuracy
System feature Explanation
Usability The Connect interface would be designed to be straight forward and user friendly, supported by a clear layout and instructions. Limitations on data fields There would be a limited number of pre-defined data fields that firms must complete. Data validations The Directory would include a series of data validations. These would include prevention of submission of information where necessary fields are left blank or have been completed in the wrong format, eg where a number has been entered in place of name or a national insurance number has the incorrect number of characters. These would not be used to check the suitability of the individual. This is the responsibility of the firm. Automated reminders We would endeavour to send out an automated reminder to the registered user(s) of Connect to complete their confirmation of accuracy, where applicable, ahead of the annual reporting deadline. However, it is not intended for this to be relied upon as the trigger for notifying the FCA since a firm’s data would anyway need to be kept up to date at all times.
4.45 This CP does not include detailed proposals on this interface since the design would
depend on the feedback received to this CP.
Error resolution
4.46 While we would not routinely review the information entered into Connect by firms
before it appears on the Directory, we expect there to be cases where firms complete one or more data fields incorrectly. Where this occurs, error reports may be made by users of the data (including by firms, staff at the FCA or the individual concerned). In this case, we would contact the relevant firm to request resubmission. We would expect firms to correct the data as soon as possible in accordance with applicable data protection legislation.
4.47 Such cases could also involve a breach of relevant data protection legislation. Firms
would therefore need to ensure any inaccuracies are corrected in accordance with such laws.
4.48 In the event that a firm is unable to rectify the error, for example where the error
results from a conflict between the information provided by the current and previous employer, we would work with relevant parties to correct the error. Q7: Do you agree that our proposed measures for ensuring data accuracy are appropriate? If not, please provide details of any additional measures you believe should be taken.

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Introducing the Directory
5 Feedback on extending the SM&CR:
Changes to the Financial Services
Register
5.1 This chapter summarises the feedback we received on changes to the Financial
Services (FS) Register arising from our consultation on the extension of the SM&CR to insurers and solo-regulated firms. Introduction
5.2 In July 2017, we consulted on extending the SM&CR to almost all FCA solo-regulated
firms in Consultation Paper 17/25 (CP17/25) and to insurers in Consultation Paper 17/26 (CP17/26)7 .
5.3 These CPs included our proposals on how the extension of the SM&CR would affect
the FS Register.
5.4 This chapter of the CP summarises the feedback we received in response to CP17/25
and CP17/26 where it relates to the FS Register. All other feedback is set out in our Policy Statements - PS18/14 and 18/15 on extending the SM&CR to FCA firms and insurers. Our proposals
5.5 We proposed that, for firms subject to the SM&CR, only details of people holding
Senior Management Functions would be included on the FS Register. This is because Senior Management Functions would be the only roles approved by the FCA under the new regime. Under these proposals, people performing Certification Functions would not appear on the FS Register following the extension of the SM&CR.
5.6 At the same time, we noted that there had been some preliminary concerns raised with
us about the fact that people performing Certification Functions would not appear on a public register. We invited feedback on those concerns. Summary of feedback and our response
5.7 86 respondents to CP17/25 and 13 respondents to CP17/26 provided feedback on
proposed changes to the Register.
5.8 We welcome the high level of engagement we have received from firms, trade bodies
and other interested parties.
7 CP17/26 – Individual accountability – extending the Senior Managers and Certification Regime to insurers

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5.9 Only a small minority of respondents agreed with our proposals, or alternatively that
the identity of people performing Certification Functions should instead be made public by firms. The majority responded that we should publish information on a wider range of individuals in a central location.
5.10 We have listened to this feedback and are making further proposals for the
introduction of a Directory in this CP. Detailed proposals are set out in Chapter 3. Feedback Received
5.11 In question 9 of CP17/25 and question 18 of CP17/26, we asked:
Do you think the identity of people performing Certification Functions should be made public by firms? If so, which Certification Functions should be made public? Making information public
5.12 Most respondents supported making information public on a wider range of individuals
than Senior Managers.
5.13 The main reasons were:

to make sure that customers are not left more exposed to financial scams (although
a few respondents were concerned this could make an identity easier to copy)
to provide customers with the confidence to do business with a firm’s employees
to enable firms to cross-check references
that there was considerable reliance on this data from industry
5.14 A large number of respondents expressed strong views on the importance of our role
in maintaining an independent, standardised and credible reference point for firms and the public.
5.15 Many respondents suggested that firms making information available on their own
websites would be impractical. This is because there would be too many locations for a customer to check easily, it would create cost burdens for firms checking references and there would be no consistent dataset or unique identifier such as our Individual Reference Number (IRN) to track an individual throughout their career.
5.16 The majority of respondents fed back that the benefits of maintaining a central source
of information could not be replicated through publication by individual firms. Some respondents also felt this was true of trade bodies where scope and access to the data could be limited. Some others felt the opposite.
5.17 Other respondents pointed to the administrative burden for firms involved in updating
records on their websites and liaising with each other for regulatory references. Information available on the FS Register had already been built into firms’ systems and controls.

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5.18 A number of respondents acknowledged there would be costs arising from the
FCA maintaining a central public record but felt these would be outweighed by the benefits. If firms were to make this information public individually, calls to firms directly could increase the cost on firms and create a ‘2 step’ verification mechanism where a customer first has to check the FS Register to find the firm and then the firm’s website to find the individual.
5.19 A small number of respondents questioned the value and legitimacy of making public
information on the FS Register that the FCA has not vetted.
Ourresponse
Making information public
We recognise the high degree of support from respondents to make information public on a wider range of individuals than Senior Managers. We have listened to this feedback and are making proposals for a new public Directory in this CP. We believe that doing so would reduce the risk of customers being exposed to scams or poor quality advice. Firms would be able to more easily to check references and counterparties. The FCA and other organisations engaged in activities complementary to our objectives such as law enforcement, other regulators and professional bodies would be better able to monitor the market, build intelligence and target interventions. To prevent fraudsters using the information in the Directory to take on someone’s identity, customers would be encouraged to make contact with the firm directly using the information the FCA already holds on the FS Register. More detail on how these proposals would reduce potential harm and advance our statutory objectives is set out in Chapter 2. Publication by the FCA We agree with respondents that we would be best placed to make information public on individuals. There are considerable practical benefits in us doing so. We can provide a central location that is well recognised and freely accessible by the public and other stakeholders. We can establish a consistent dataset to track individuals over the course of their careers. We have statutory powers to ensure whole of market coverage. Since we already host the FS Register, we would be able to leverage existing systems and processes to achieve cost efficiencies. Before making proposals in this CP, we considered other options for making this information public. These included publication by firms and other organisations through different arrangement, including through outsourcing arrangements. We concluded that these could not fully replicate the benefits of us hosting the Directory centrally.

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We note concerns that including individuals who have not been approved by the us on the FS Register could give ‘false legitimacy’ to this information. That is why we propose to publish this information in the Directory – a new system that would make clear that information on these individuals is provided and maintained directly by firms. Firms would be responsible for meeting their obligations under data protection legislation and for making sure that data errors are swiftly resolved. In Chapter 4 of this CP, we have proposed a series of mechanisms aimed at ensuring a high quality and reliable dataset. Certification functions to be made public
5.20 The majority of respondents who expressed a view on which roles should be made
public suggested that all certified staff should be included. The main feedback was that the benefits of transparency are wider than those of publishing customer functions for consumers. All certification functions have been identified as having ‘a significant impact on customers, the firm and/or market integrity’.
5.21 However, several respondents suggested it should be just customer facing roles that
should be made public since those are the roles that customers will be interested in. Suggestions included capturing the current Customer Function (CF30) under the Approved Persons Regime, and client dealing functions and functions requiring qualification under the SM&CR, including mortgage advisers who had been proposed and agreed under the Mortgage Market Review but had not yet been included on the FS Register.
5.22 Some respondents indicated that the scope should include other individuals who do
not hold Certification Functions. Suggestions were made to include all those subject to qualification requirements to provide financial advice and non-executive directors. One respondent suggested that the Pensions Transfer Specialist (CF24 role) should be re-established.
5.23 A number of firms fed back that including the wider population of the Certification
Regime than the current Approved Persons Regime could introduce cost burdens. However, several respondents suggested that narrowing the scope for banking firms had created higher costs in Curriculum Vitae (CV) checking.
5.24 Several respondents suggested publishing the names of Senior Managers was
adequate. One respondent felt that the requirement for firms to certify their employees as fit and proper provided sufficient competency safeguards. Our response Certification functions We agree with the majority of respondents who said the benefits of a public record of Certification Functions go beyond customer facing roles. While customer facing roles can cause harm directly to consumers, misconduct detrimental to customers, firms and market integrity can

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Introducing the Directory also be caused by the actions of individuals in senior and risk taking roles who are not fit and proper. A public directory of all certification roles would support market integrity by making it more difficult for individuals who are not fit and proper to do business in the UK market. It would also enhance the ability of the FCA and other organisations such as law enforcement, other regulators and professional bodies to monitor individuals as they move around the UK market and take action to reduce potential harm. Other roles The FS Register is set in line with our statutory obligations to maintain a public record of the firms we regulate and the individuals we have approved. FSMA also requires us to maintain a record of every person falling within such a class as we may determine and to include such information as we consider appropriate8 . We consider that publishing in the Directory certain information about those individuals falling within those classes of person identified in Chapter 3 will help advance our statutory objectives, reduce harm and help align with the culture and governance priority set out in our 2018/19 Business Plan9 and the Mission10. We agree there are benefits to including other individuals beyond those holding Certification Functions. For example, including sole traders and Appointed Representatives who would carry out a function requiring qualification if they were individually subject to the SM&CR and would allow a customer to find, for example, a mortgage adviser or pensions transfer specialist regardless of the regulatory regime they are in scope of. Including non-SMF directors would make it possible to track senior staff as they move around the industry regardless of the capacity in which they carry out that senior role. Other comments
5.25 One respondent suggested that the regime should be tied to an individual’s
certification and any changes or withdrawals with a notice period of 30 days. Another suggested that this could operate as a database which firms must maintain at all times to reinforce responsibility and ensure accuracy.
5.26 Some comments were received on the need for any FCA solution to use plain English
and to take account of the comments of the Department of Work and Pensions Select Committee which identified areas in which the FS Register could be more user friendly.
5.27 One respondent indicated it would no longer be able to hire employees before
receiving references from the previous employer.
8 Section 347(1)(i) and (2) of FSMA.
9 www.fca.org.uk/publication/business-plans/business-plan-2018-19.pdf 10 www.fca.org.uk/publication/corporate/our-mission-2017.pdf

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Our response
Timeframe for updating the FS Register
For the Directory to be a useful resource and to comply with data protection legislation, we agree with feedback that it would need to be updated in response to issuance of a certificate by a firm, changes in circumstances or withdrawal of an individual’s certificate. We propose that this should be kept up to date on an ongoing basis using an active database. Findings of the Work and Pensions Select Committee The FCA is carrying out work to look at how the FS Register can be improved, including in those areas highlighted by the WPSC. Changes to the FS Register to improve accessibility are set out in Chapter 2. Regulatory references There appeared to be some misunderstanding around the extent to which the FS Register can help firms with obtaining references. We agree that the FS Register provides a quick way to cross-check references, for example, to find out whether an individual has failed to disclose some of their past employment history. However, the information currently included on the FS Register is not sufficient to complete a firm’s due diligence. This is because it does not contain all of the information relevant to a firm’s fit and proper assessment. Our rules require that the hiring firm request a reference from all previous employers in the past 6 years for Senior Managers, Certification Functions and non-approved non-executive directors (except in Limited Scope firms) using a standard template. This includes information on disciplinary action taken due to breaches of the Conduct Rules.

CP18/19
Annex 1
Financial Conduct Authority
Introducing the Directory
Annex 1
Questions in this paper
Q1: Do you agree with the proposed scope of the Directory?
If not, which individuals should be additionally included or taken out? Q2: Do you agree that the proposed information should be published on the Directory? Q3: Do you agree that the Directory user interface should display information stored on the FS Register and the new Connect database? If not, how should these datasets interact? Q4: Do you agree that the search parameters should return a broader range of results than the current FS Register? Q5: Do you agree with the proposed number of business days for reporting when an individual begins undertaking a relevant role, when their circumstances change or when they cease to perform a relevant role? If not, what timeframe do you think would be more suitable? Q6: Do you agree with the proposed timing of commencement and transitional arrangements? If not, which timeframes would be more appropriate? Q7: Do you agree that our proposed measures for ensuring data accuracy are appropriate? If not, please provide details of any additional measures you believe should be taken. Q8: Do you have any feedback on this CBA? Q9: Do you agree that these proposals would not result in any direct discrimination against any of the protected groups? Please provide any additional feedback you believe is relevant.

CP18/19
Annex 2
Financial Conduct Authority
Introducing the Directory
Annex 2
Cost benefit analysis

FSMA requires us to publish a cost benefit analysis (CBA) of our proposed rules.
Specifically, section 138I requires us to publish a CBA of proposed rules, involving an analysis of the costs, together with an analysis of the benefits that would arise if the proposed rules are made and an estimate of those costs and benefits.
This analysis presents estimates of the significant impacts of our proposal. We provide
monetary values for the impacts where we believe it is reasonably practicable to do so. For others, we provide estimates of outcomes in other dimensions. Our proposals are based on carefully weighing up these multiple dimensions and reaching a judgement about the appropriate level of consumer protection, taking into account all the other impacts we foresee. Market analysis and role of the Directory Current use of the FS Register
The FS Register currently facilitates the transfer of information from firms into the
public domain. It was accessed 8 million times by 3 million users in the 12 months to March 2017. Over 75% of sessions were from the UK.
This does not include searches of extracted data accessed through third parties.
The data extract service was used by over 100 third party organisations to obtain a full copy of the information over the same period.
Of the searches carried out on the FS Register, 35% were new visitors in the period
and 65% were returning visitors (including those behind corporate proxies). This suggests that the information is being used by a wide range of users, including customers who do not need to run frequent searches. The largest single users by volume are large firms, information services, consultants and the FCA.
The design of the current FS Register does not make it possible to clearly distinguish
searches for firms vs those for individuals since there is a single search bar and some information is presented on individuals and firms on the same page. However, sample analysis carried out between March 2016 and February 2017 found that 8% of total pages viewed related solely to individuals. This would equate to information on individuals being looked up 663,200 times over an annual period. This is likely to understate the interest in individuals given the ability to view some of this information on the firm information page. Market failure
Information currently available on the FS Register delivers public value by enabling
customers to verify firms and their employees, enabling firms to check counterparties, references and to give confidence to customers and to enable a range of other users including regulators, professional bodies, and law enforcement to monitor market practice and target interventions.

CP18/19
Annex 2
Financial Conduct Authority
Introducing the Directory
8. Without this information the likelihood of consumers being harmed increases. The
lack of information on potential employees may increase the chances that firms employ individuals who lack the integrity or necessary skills or knowledge to work in financial services.
9. It may also mean regulators would have less information about the individuals working
in financial services and be less able to identify individuals who may not comply with rules and engage in behaviour that harms consumers.
10. It also means consumers may be less able to choose between providers or make sure
that the financial services firm they are dealing with is regulated. So they may be less able to protect themselves against fraud or other risks of using unregulated firms.
11. Even though there has been strong demand for FS Register data, no other third parties
have entered the market to provide a similarly wide-ranging public service.
12. There are a number of potential reasons for this:

Organisations establish registers to serve a particular purpose linked to certain
markets or product categories.
Without statutory powers to put in place reporting requirements, any register needs
to be voluntary. This means that they are unable to offer information on all firms or individuals where they do not choose to participate.
There may be insufficient commercial driver for third parties to take on the costs of
collecting, storing and publishing information if made freely accessible to the public. The data is a public good.

Current participants in the UK market can be divided broadly into 2 categories:

Registers linked to firms and trade bodies. Examples include Elixir 2000 (a private
platform established to share information on individual financial advisers in the life insurance industry) or the Employers Liability Tracing Office (a public register of employers’ liability insurance).
Independent service providers (such as VouchedFor and Unbiased.co.uk that allow
the public to find information on financial advisers).
Remedy

We can play a unique role by providing this public good across all authorised firms.
The proposed Directory is being designed to address market failure by:

making sure information that is currently publicly available on individuals remains so
after the introduction of the SM&CR
making information available on a wider range of individuals and including additional
detail on customer facing roles where we believe this would be useful to consumers (workplace location, sanctions information and the business individuals are qualified to undertake)

CP18/19
Annex 2
Financial Conduct Authority
Introducing the Directory

introducing a new user interface that makes information easier to access
making the data available to other service providers to enhance their own product
offerings, which may include more advanced feature sets
Figure 7: Causal chain
Firms provide the FCA with information on their Directory Persons The FCA receives and validates the information provided Customers suff er fewer instances of fraud and have greater choice of fi nancial products and advice Fewer instances of misconduct within regulated fi rms FCA publishes the information on the Directory The FCA uses the information on Directory Persons to regulate the fi nancial services sector and shares it with intelligence partners Consumers, fi rms and stakeholders are better able to fi nd information on Directory Persons The FCA, law enforcement, other regulators and industry bodies are more eff ectively and e� ciently able to regulate the sector Customers, fi rms and other stakeholders have greater choice and are better protected from unsuitable individuals È HARM REDUCED The Baseline

It is necessary to establish a baseline, or counterfactual, against which to assess the
costs and benefits of an intervention to make sure that only those attributable to the intervention are considered.
This CBA considers the costs and benefits of making public the additional information
proposed in this Consultation Paper (CP) from a post-implementation perspective of the SM&CR. This means that we look at the costs of the change as if the SM&CR has already been implemented for all FSMA firms.

CP18/19
Annex 2
Financial Conduct Authority
Introducing the Directory
Costs
For firms
18. The requirement for firms to report information to the FCA would result in an
increase in reporting costs. These arise from increased staff costs from activities such as locating information stored in different locations, reviewing or amending the data, logging in and entering it into FCA system, training, or devising more automated systems.
19. We used information from firm surveys and audit data for 45 past changes to FCA
reporting requirements to estimate the expected costs of reporting the necessary information for inclusion on the Directory. The benchmarks used were those where information could be reported without further calculation that might arise for example in relation to risk reporting.
20. Firms would need to familiarise themselves with the new policy and the legal
instrument. We expect this to incur costs from relevant legal and compliance staff to understand the new obligations imposed on firms and what must be submitted. These are included in the CBA.
21. In the first year, firms would need to submit this information for all Directory Persons
since they would not have notified the FCA about this individual previously. We estimate that across all FSMA firms, this information would need to be reported for 210,000 individuals11. We would then expect to receive around 66,000 notifications per year based on the rate at which similar notifications and applications are submitted for current Approved Persons. For the FCA Data correction
22. The data reported to us for inclusion on the Directory would be uploaded directly by
firms through an FCA interface (Connect). While this CP includes measures to counter inaccurate data, firms may still submit incorrect information or fail to update the information in a timely manner.
23. If errors are reported to us, for example by customers or the individuals concerned,
we would contact the firm to request resubmission, and take further action as appropriate. It may also be necessary in some cases for us to investigate and resolve data conflicts where firms are unable to. Systems
24. Changes would be needed to our systems to facilitate firm reporting and publication
on the Directory. Costs would arise from the building of a new FCA reporting interface (including automatic data validations), adaptation of existing FCA IT infrastructure and development of a new public Directory user interface. Since the volume of data to be held is small, no additional running costs are expected from holding the data in the foreseeable future, though there would be some opportunity cost from utilising our existing storage capacity. 11 This includes certified staff, non-SMF directors, sole traders and appointed representatives where carrying out a role requiring qualification.

CP18/19
Annex 2
Financial Conduct Authority
Introducing the Directory
Contact Centre
25. The consumer helpline receives an average of 9000 contacts per month, of which
approximately 800 are FS register specific. The majority of consumer contacts involve a review of the FS register in some form. The firm helpline receive approximately 260 FS register specific contacts each month.
26. The introduction of the Directory is expected to roughly double the number of
individuals on who we hold data. While the complexity of the data held would be reduced, there would be a new public facing user interface, and firms would also need to log on more frequently to Connect to report data in real time. This is expected to increase costs.
Table 5: Best estimate costs
Costs One-off (£m) Ongoing (£m)
To FSMA Firms £8.7 £2.2
To the FCA £2.0 £2.9
Total £10.6 £5.1
27. While Table 2 sets out the best estimate costs, we have estimated that total costs
could range between £11.5m to 20.1m depending on the frequency and volume of notifications made. Benefits
28. We expect there to be a range of benefits for firms, customers, the FCA and many
other third parties. Since the Directory would affect almost every firm and sector we regulate, we believe it is not reasonably practicable to estimate these benefits. The main benefits we have identified are set out below. For Consumers
29. Customers would be able to use the Directory to more quickly find individuals who are
suitably qualified (eg as a pensions transfer specialist or to deal in securities) and who have a relevant role at an FCA authorised firm.
30. Verifying that individuals work for an authorised firm and whether they are covered
by the Financial Ombudsman Service and Financial Services Compensation Scheme (FSCS) would help protect consumers. It would reduce the risk that consumers, particularly the vulnerable, receive poor quality advice or fall victim to financial crime (eg phishing, fraud, identity theft) and are unable to recover their money from an authorised firm.
31. Including the proposed information reduces the likelihood of consumer harm. Without
this information the risk increases that firms will employ individuals who lack the integrity, necessary skills or knowledge to work in financial services. These individuals could breach the Conduct Rules and cause harm to customers.

CP18/19
Annex 2
Financial Conduct Authority
Introducing the Directory
32. The proposed capability to search based on an individual’s proximity would enable
customers to identify all those available to meet face to face. This would particularly help older customers and those less able to access telephone and internet services, such as those with disabilities.
33. Consumers would be more able to choose between providers and check those they
are dealing with are regulated so they can protect themselves against fraud or other risk of using unregulated firms. With greater choice, customers may also be better able to secure value for money.
34. Efficiency savings to the FCA and other third parties engaged in complementary
activities, discussed below in this CBA, would help ensure better regulated financial markets. This would ultimately reduce the potential risks to consumers. For firms
35. Firms would more cheaply and easily be able to check references against the
information supplied by a potential new employee and their previous employer through their regulatory reference. This would be particularly useful where an individual provides a missing or incomplete work history. This would help to rule out unsuitable candidates and reduce future financial and reputational costs accruing to the new employer that may arise from poor conduct.
36. By creating a single trusted location for customers to check the customer facing roles
associated with an authorised firm, smaller and less well known firms would more easily be able to reassure customers of the legitimacy of their services.
37. As with customers, firms would be more quickly and cheaply able to find and verify the
identity of potential counterparties. This would help reduce the risk that they fall victim to financial crime.
38. By making it more difficult for individuals to be recruited after having been subject to
disciplinary action for breaches of the Conduct Rules, the standards and reputation of UK financial services would improve, making the UK market a more desirable place to do business. For the FCA
39. The additional information held on the Directory would enhance and support
the cost‑effectiveness of the FCA’s regulatory activities in the following ways. These benefits would accrue to customers and firms from better functioning financial markets. Monitor, build intelligence and target regulatory interventions
40. We regulate over 56,000 firms, employing hundreds of thousands of employees.
Information on the staff of over 48,500 firms in scope of the Directory would help us prioritise cases based on those who hold more senior and risk taking roles, including those who deal directly with customers.
41. Making information on individuals available through the Directory would reduce the
time taken to locate information held or obtain records from firms.

CP18/19
Annex 2
Financial Conduct Authority
Introducing the Directory
42. In combination with data already reported to us such as on breaches of the conduct
rules, or intelligence arising from supervisory activities, the Directory would allow us to better track individuals with poor conduct around the industry. This would support action against firms and individuals to protect consumers from harm where noncompliance is identified.
43. For example, we receive thousands of notifications about potential market abuse
each year. When suspicious trading is identified before a market announcement, it is not always clear whether there was an insider who inappropriately shared inside information with others who then traded on this information. Information on previous roles and if individuals worked together at previous firms would help identify such connections.
44. We also routinely use intelligence submitted on Approved Persons to monitor IFAs
and brokers in the market who may be involved in poor conduct or criminality. The Directory would support our work to identify and detect issues without making requests to the firms themselves. This would reduce the risk of ‘tipping off’ that could prejudice cases or result in the destruction of evidence. This would reduce costs and increase the success rate of interventions, helping to reduce harm and protect markets. Big data
45. As highlighted in our Mission, we must make decisions on when and how to use our
limited resources. Big data analysis, through the use of machine learning and predictive algorithms, has the potential to allow us to identify more accurately the firms and individuals who can cause the greatest potential harm and to act more quickly to address it.
46. Over the longer-term, the Directory data and the information held on those individuals
internally could have considerable benefits. For example, in areas such as identifying which financial advisers are more likely to be involved in misconduct, financial crime, insider trading, market manipulation and money laundering. Compliance with FCA requirements
47. The system would bring benefits by prompting firms to make sure they have
assessed staff carrying out their Certification Functions as fit and proper, and that they have completed their reassessment at least annually. Additionally, by requiring complete information to be submitted and subjected to the measures set out in this CP to ensure accuracy, assessments are likely to be carried out to a higher standard. This would help to reduce the risk that unsuitable candidates are incorrectly certified and permitted to cause harm to customers or markets.
48. Certified staff would be visibly listed on the Directory in connection with each firm.
This more direct association with their brand may increase the reputational risk to firms due to misconduct and create an incentive to ensure they only allow those who are suitable to carry out roles in scope of the Directory. Information Requests
49. Since we are subject to the Freedom of Information Act, we may receive requests
for the information we hold on individuals. Similarly, since we would be holding the personal data of individuals, we may receive requests for details of this information under the Data Protection Act.

CP18/19
Annex 2
Financial Conduct Authority
Introducing the Directory
50. These costs would be saved by publication since the information would already be
publicly available.
Shared Intelligence participants
51. We have information gateways in place to share information and intelligence externally
on individuals at firms we regulate. These include regulators, solicitors, accountancy firms, police, the Pensions Regulator and London Stock Exchange.
52. The information gateways are due to continue irrespective of the information reported
to us but the scope of individuals covered and usefulness for external stakeholders would increase with the introduction of the Directory.
53. By continuing to support complementary activities of other organisations we can help
protect consumers and enhance market integrity.
Other stakeholders
54. There are many other stakeholders who have activities complementary to our
objectives of supporting efforts to reduce potential harm to consumers, protecting market integrity and supporting effective competition.
55. Professional, trade and accredited bodies use the Register Extract Service to check
members are still fit and proper and are not doing a role they are not qualified for.
56. Consultants and legal firms are also high volume users of the FCA Register.
Compliance advisory services provided by these organisations help draw the attention of clients to recent FCA publications, support firms in making the necessary changes to their systems and controls to achieve compliance and play a role in sharing and developing market practice. Comparison of the costs and benefits
57. In this cost benefit analysis, we have produced estimates of the costs for firms and the
FCA. These have been set out against the expected benefits to stakeholders.
58. While it was not practicably possible to estimate the value of the wide ranging benefits
of this intervention, the key benefits identified to customers, firms, the FCA and wider stakeholders are material. We believe that the reduction in potential harm brought about by the introduction of the Directory would outweigh the expected costs of this market intervention. Q8: Do you have any feedback on this CBA?

CP18/19
Annex 3
Financial Conduct Authority
Introducing the Directory
Annex 3
Compatibility statement
Compliance with legal requirements

This Annex records our compliance with a number of legal requirements applicable
to the proposals in this consultation, including an explanation of our reasons for concluding that our proposals in this consultation are compatible with certain requirements under the Financial Services and Markets Act 2000 (FSMA).
When consulting on new rules, we are required by section 138I(2)(d) FSMA to include
an explanation of why we believe making the proposed rules is (a) compatible with our general duty, under s. 1B(1) FSMA, so far as reasonably possible, to act in a way which is compatible with our strategic objective and advances one or more of our operational objectives, and (b) our general duty under s. 1B(5)(a) FSMA to have regard to the regulatory principles in s. 3B FSMA. We are also required by s. 138K(2) FSMA to state our opinion on whether the proposed rules would have a significantly different impact on mutual societies as opposed to other authorised persons.
This Annex also sets out our view of how the proposed rules are compatible with the
duty on the FCA to discharge our general functions (which include rule-making) in a way which promotes effective competition in the interests of consumers (s. 1B(4)). This duty applies in so far as promoting competition is compatible with advancing our consumer protection and/or integrity objectives.
In addition, this Annex explains how we have considered the recommendations
made by the Treasury under s. 1JA FSMA about aspects of the economic policy of Her Majesty’s Government to which we should have regard in connection with our general duties.
This Annex includes our assessment of the equality and diversity implications of
these proposals.
Under the Legislative and Regulatory Reform Act 2006 (LRRA) we are subject to
requirements to have regard to a number of high-level ‘Principles’ in the exercise of some of our regulatory functions and to have regard to a ‘Regulators’ Code’ when determining general policies and principles and giving general guidance (but not when exercising other legislative functions like making rules). This Annex sets out how we have complied with requirements under the LRRA. The FCA’s objectives and regulatory principles: Compatibility statement
The proposals set out in this consultation are primarily intended to advance our
operational objective of consumer protection. They are also relevant to our market integrity and competition objectives.

CP18/19
Annex 3
Financial Conduct Authority
Introducing the Directory
8. We have had regard to s.1C(2)(a)-(h) FSMA to ensure these proposals secure
an appropriate degree of protection for consumers. In particular, the Directory would provide additional information to all consumers on the individuals who are appropriately qualified and have been assessed as suitable to help them access a range of financial services products or advice. This empowers consumers to more easily access the market and inform their own decisions.
9. We have also had regard to the matters in s.1D(2) FSMA and s.1E(2)(a)-(e) to advance
our market integrity and competition objectives. More information on how we are advancing our operational objectives are set out in Chapter 2 of this Consultation Paper (CP).
10. We believe these proposals are compatible with our strategic objective of ensuring
that the relevant markets function well because they aim to address the market failure that no other providers have entered the market to provide a similarly wide-ranging public dataset in response to strong demand. For the purposes of our strategic objective, ‘relevant markets’ are defined by s. 1F FSMA.
11. In preparing the proposals set out in this consultation, we have had regard to the
regulatory principles set out in s. 3B FSMA.
The need to use our resources in the most efficient and economic way
12. The cost benefit analysis (CBA) in Annex 2 identifies the benefits in using FCA
resources to facilitate the central reporting and publication of information on a wider range of individuals than would be included on the FS Register. The principle that a burden or restriction should be proportionate to the benefits
13. The proposals in this CP respond to calls from industry to act to make public
information on a wider range of individuals. Doing so involves additional cost burdens on firms and the FCA. The CBA in Annex 2 identifies significant benefits that we consider outweigh these costs. The desirability of sustainable growth in the economy of the United Kingdom in the medium or long term
14. These proposals are expected to have a number of positive impacts on sustainable
growth of the UK economy. In particular, making it more difficult for scammers and individuals who are not fit and proper to operate here should enhance the attractiveness of the UK as a place to do business. The information made available would increase the speed and cost to firms in areas such as checking references and counterparties. Customers would be more easily able to find individuals who are suitable and qualified with whom to do business, increasing choice and competition which should drive improvements in products, service and price. The general principle that consumers should take responsibility for their decisions
15. These proposals are intended to support decision-making and consumer responsibility
by giving them the information they need to make more informed decisions.

CP18/19
Annex 3
Financial Conduct Authority
Introducing the Directory
The responsibilities of senior management
16. Publishing information on the individuals who firms have assessed as fit and proper
would help reinforce the responsibility for senior management for the implementation of the Certification Regime since there would be a greater impact on firms if those individuals are engaged in misconduct or are subject to regulatory sanction or prohibitions. The desirability of recognising differences in the nature of, and objectives of, businesses carried on by different persons including mutual societies and other kinds of business organisation
17. In considering application to all FSMA firms, we have been mindful of the need to take
a proportionate approach given the range of types of business in scope. As shown in the CBA smaller firms typically have fewer employees so would need to report and update information to us less often. The desirability of publishing information relating to persons subject to requirements imposed under FSMA, or requiring them to publish information
18. This CP proposes to make public additional information on different categories of staff
subject to requirements under FSMA in terms of their desirability. This is set out in
Chapter 2 of this CP.
The principle that we should exercise of our functions as transparently as possible
19. In formulating these proposals, we have had regard to the importance of taking action
intended to minimise the extent to which it is possible for a business carried on (i) by an authorised person or a recognised investment exchange; or (ii) in contravention of the general prohibition, to be used for a purpose connected with financial crime (as required by s. 1B(5)(b) FSMA).
20. This aim is advanced through disclosure of additional information on the Directory.
Expected effect on mutual societies
21. We do not expect the proposals in this paper to have a significantly different impact on
mutual societies. This is because the proposals apply to all firms that have employees and directors regardless of their business model or structure. Compatibility with the duty to promote effective competition in the interests of consumers
22. In preparing the proposals as set out in this consultation, we have had regard to our
duty to promote effective competition in the interests of consumers. As set out above, the proposals in this CP are intended to advance our competition objective.

CP18/19
Annex 3
Financial Conduct Authority
Introducing the Directory
Equality and diversity
23. We are required under the Equality Act 2010 in exercising our functions to ‘have
due regard’ to the need to eliminate discrimination, harassment, victimisation and any other conduct prohibited by or under the Act, advance equality of opportunity between persons who share a relevant protected characteristic and those who do not, to and foster good relations between people who share a protected characteristic and those who do not.
24. As part of this, we ensure the equality and diversity implications of any new policy
proposals are considered. The outcome of our consideration for these matters in this case is stated in our Equalities Impact Assessment in Annex 5. Legislative and Regulatory Reform Act 2006 (LRRA)
25. We have had regard to the principles in the LRRA for the parts of the proposals that
consist of general policies, principles or guidance and consider that these have been carried out in a way that is transparent, accountable, proportionate, consistent and targeted only at cases in which action is needed.
26. We have had regard to the Regulators’ Code for the parts of the proposals that consist
of general policies, principles or guidance.

CP18/19
Annex 4
Financial Conduct Authority
Introducing the Directory
Annex 4
Abbreviations in this document
CBA Cost Benefit Analysis
CF24 Pension Transfer Specialist
CF30 Customer Function
CP Consultation Paper
FRN Firm Reference Number
FSCS Financial Services Compensation Scheme
FSMA Financial Services and Markets Act 2000 FS Register Financial Services Register FCA Financial Conduct Authority IRN Individual Reference Number KFH Key Function Holder LRRA Legislative and Regulatory Reform Act 2006 NED Non-executive Director NDF Non-Directive Firm MRT Material Risk Taker PR Prescribed Responsibility PRA Prudential Regulation Authority SHF Significant Harm Function SM&CR Senior Managers and Certification Regime SMF Senior Management Function SMO Secondary Markets Oversight SMR Senior Managers Regime TPR The Pensions Regulator WPSC Work and Pensions Select Committee

CP18/19
Annex 4
Financial Conduct Authority
Introducing the Directory
Disclaimer
We have developed the policy in this Consultation Paper in the context of the existing UK and EU regulatory framework. The Government has made clear that it will continue to implement and apply EU law until the UK has left the EU. We will keep the proposals under review to assess whether any amendments may be required in the event of changes in the UK regulatory framework in the future. We make all responses to formal consultation available for public inspection unless the respondent requests otherwise. We will not regard a standard confidentiality statement in an email message as a request for non‑disclosure. Despite this, we may be asked to disclose a confidential response under the Freedom of Information Act 2000. We may consult you if we receive such a request. Any decision we make not to disclose the response is reviewable by the Information Commissioner and the Information Rights Tribunal. You can download this Consultation Paper from our website: www.fca.org.uk. All our publications are available to download from www.fca.org.uk. If you would like to receive this paper in an alternative format, please call 020 706 0790 or email: publications_graphics@fca.org.uk or write to: Editorial and Digital team, Financial Conduct Authority, 12 Endeavour Square, London E20 1JN

CP18/19
Annex 5
Financial Conduct Authority
Introducing the Directory
Annex 5
Equality Impact Assessment

We have considered the equality and diversity issues that may arise from the
proposals in this Consultation Paper (CP). We have identified that the publication of an individual’s name, their role, the types of business they are undertaking where requiring qualification, geographical location and whether they are subject to regulatory sanction or prohibition could have potential equality and diversity implications.
We have considered our proposals results for all of the groups with protected
characteristics, ie age, disability, sex, pregnancy and maternity, race, religion and belief, sexual orientation and gender reassignment. Potential positive impact on different groups
The FCA ScamSmart website highlights that scammers would usually call without prior
contact or permission, but contact can also come by email, post, word of mouth or at a seminar or exhibition. This is more likely to impact older people (those over 65) who are more likely to have land lines and be at home during the day.
Just under half (47%) of those who have experienced investment fraud made their
investment following unsolicited contact. More than a quarter of over 55s falling victim to investment fraud are scammed via an unauthorised firm selling unregulated products, such as wine, diamonds and land.
Those with disabilities are also more likely to be at home. Those with cognitive issues
such as learning difficulties have been found to be less financially capable in previous Equality Impact Assessments (EIAs) such as in CP16/20 on PPI complaints consulted on in August 2016.
Publication of information on the wider range of individuals on a Directory hosted by us
would therefore particularly benefit these groups. This is because they would be able to check a single location to see if the person contacting them is currently associated with a regulated firm, holds an appropriate function, is qualified to undertake relevant areas of business, whether they are subject to any regulatory sanction or prohibition and if they are based locally.
In addition to making this information available online, it would also be available over
the phone through our Contact Centre so would also assist those without the internet access, computer literacy or those with disabilities or cognitive issues who may not be able to view the information directly through the Directory.
The geographical search capability would facilitate face to face meetings. We believe
this would be most beneficial for vulnerable groups including the elderly, those with disabilities or those with cognitive issues who may otherwise have a higher propensity to access financial services through someone approaching them.

CP18/19
Annex 5
Financial Conduct Authority
Introducing the Directory
9. By including published information on regulatory sanctions and prohibitions, including
on individuals who we have prohibited on the Directory, we would further protect vulnerable consumers who otherwise would be at higher risk of being given false reassurance that someone is fit and proper when they are not. Potential negative impact on different groups
10. It is known that individuals can hold unconscious bias towards other individuals,
including those with protected characteristics. These may prejudice the decisions those individuals take when deciding who to do business with.
11. The proposals in this CP would make it possible for individuals to make decisions that
favour or discriminate against individuals based on the information that is published on the Directory. For example, it would be possible for individuals who hold prejudices to determine with some certainty someone’s sex, race and to a lesser extent their religion and belief based on their name.
12. However, we do not consider any of our proposals to result in an increase in any existing
level of discrimination arising from conscious or unconscious bias towards a firm’s employees held by potential customers. This is because in order to sell financial products or give advice to a customer, information on an individual’s name and identity is already disclosed. Conclusion
13. Overall, we believe our proposals would have a positive impact, particularly for those
with physical or mental disabilities. We do not believe that any of our proposals result in direct discrimination for any of the groups with protected characteristics, ie age, disability, sex, pregnancy and maternity, race, religion and belief, sexual orientation and gender reassignment.
14. We will continue to consider the equality and diversity implications of the proposals
during the consultation period, and would revisit them when publishing the final rules. Q9: Do you agree that these proposals would not result in any direct discrimination against any of the protected groups? Please provide any additional feedback you believe is relevant.

CP18/19
Appendix 1
Financial Conduct Authority
Introducing the Directory
Appendix 1
Draft Handbook text

FCA 2018/XX
REPORTING OF INFORMATION ABOUT DIRECTORY PERSONS INSTRUMENT 2018 Powers exercised A. The Financial Conduct Authority makes this instrument in the exercise of:
(1) the following powers and related provisions in the Financial Services and Markets Act 2000 (“the Act”):
(a) section 39 (Exemption of appointed representatives); (b) section 59 (Approval for particular arrangements); (c) section 60 (Applications for approval); (d) section 62A (Changes in responsibilities of senior managers); (e) section 63E (Certification of employees by authorised persons); (f) section 63F (Issuing of Certificates); (g) section 137A (The FCA’s general rules); (h) section 137T (General supplementary powers); (i) section 139A (Power of the FCA to give guidance); (j) section 347 (The record of authorised persons etc); and (k) paragraph 23 (Fees) of Schedule 1ZA (The Financial Conduct Authority); and (2) the other rule and guidance-making powers and related provisions listed in
Schedule 4 (Powers exercised) to the General Provisions sourcebook (GEN) of
the FCA’s Handbook.
B. The rule-making powers listed above are specified for the purpose of section 138G(2) (Rule-making instruments) of the Act. Commencement
C. This instrument comes into force as follows:
Annex Date comes into force
Annex A [Commencement of this instrument]
Part 1 of Annex B [Commencement of this instrument]
Part 2 of Annex B [Immediately after the main
commencement date for solo-regulated firms in the Individual Accountability (FCA-Authorised Firms) Instrument 2018]
Annex C [Commencement of this instrument]

Amendments to the Handbook
D. The modules of the FCA’s Handbook of rules and guidance listed in column (1) below are amended in accordance with the Annexes to this instrument listed in column (2):
(1) (2)
Glossary of definitions Annex A
Senior Management Arrangements, Systems and Controls sourcebook (SYSC)
Annex B
Supervision manual (SUP) Annex C
Citation
E. This instrument may be cited as the Reporting of Information about Directory Persons Instrument 2018. By order of the Board [date]

Annex A
Amendments to the Glossary of definitions
Insert the following new definitions in the appropriate alphabetical positions. The text is not underlined. appointed representative Directory person (1) An individual who falls within paragraph (2) but is not a certification employee. (2) An individual falls within this paragraph if they:
(a) are:
(i) (subject to paragraph (4)) an appointed representative or tied agent of an SMCR firm; or (ii) employed or appointed by a person falling within sub-paragraph (i); (b) perform the function specified in paragraph (3); and (c) require a qualification under TC App 1.1 (Activities and Products/Sectors to which TC applies subject to Appendices 2 and 3) to do so. (3) The function is one that will involve the person dealing with:
(a) customers of:
(i) the firm (A); or
(ii) the appointed representative (B); or
(b) property of customers of A or B, in relation to the carrying on of a regulated activity by A or B from an establishment maintained by A or B in the United Kingdom. For these purposes, “dealing with” includes having contact with customers and extends beyond “dealing” as used in the phrase “dealing in investments” which is used in Schedule 2 of the Regulated Activities Order (see also SUP 10A.10.6G).

(4) A person does not fall within paragraph (2)(a)(i) if they are an EEA registered tied agent. Directory the record of Directory persons which the FCA is (amongst other things) required to:
(1) maintain under section 347(1) of the Act; and (2) make available for public inspection in accordance with
section 347(5) of the Act.
Directory person an individual who is:
(1) an appointed representative Directory person; (2) a certification employee; (3) a non-SMF director Directory person; or (4) a sole trader Directory person. non-SMF director Directory person an individual who is a director of an SMCR firm but is not:
(1) an SMF manager; or
(2) a certification employee. sole trader Directory person (1) An individual who:
(a) is a sole trader who is an SMCR firm;
(b) performs the function specified in paragraph (2); and (c) requires a qualification under TC App 1.1 (Activities and Products/Sectors to which TC applies subject to Appendices 2 and 3) to do so. (2) The function is one that will involve the person dealing with:
(a) customers of the firm (A); or

(b) property of customers of A, in relation to the carrying on of a regulated activity by A from an establishment maintained by it in the United Kingdom. For these purposes, “dealing with” includes having contact with customers and extends beyond “dealing” as used in the phrase “dealing in investments” which is used in Schedule 2 of the Regulated Activities Order (see also SUP 10A.10.6G).

Annex B
Amendments to the Senior Management Arrangements, Systems and Controls sourcebook (SYSC) In this Annex, underlining indicates new text and striking through indicates deleted text.
Part 1: Comes into force on [commencement of this instrument]
23 Senior managers and certification regime: Introduction and classification …
23.3 Overview of the senior managers and certification regime
…
23.3.3 G Table: Summary of the senior managers and certification regime
Description of component of the regime
Handbook provisions
…
The certification regime
…
A firm should ask for a regulatory reference before appointing someone to perform an FCA certification function (or a PRA equivalent) and give one if asked to by another firm doing so SYSC 22 (Regulatory references) A firm must report information to the FCA about its Directory persons, including its certification employees. SUP 16.25 Conduct rules (applies to all firms) … …

24 Senior managers and certification regime: Allocation of prescribed responsibilities …
24.2 Allocation of FCA-prescribed senior management responsibilities: Main
allocation rules
…
What the FCA-prescribed senior management responsibilities are …
24.2.6 R Table: FCA-prescribed senior management responsibilities
FCA-prescribed senior management responsibility Explanation Reference letter … (2) Responsibility for the firm’s performance of its obligations under the employee certification regime The employee certification regime means the requirements of sections 63E and 63F of the Act (Certification of employees) and all other requirements of the regulatory system about the matters dealt with in or relating to those sections, including:
(b)
…
(2) the requirements in
SYSC 22 (Regulatory references) so far as they relate to the employee certification regime, including the giving of references to another firm about a certification employee or former certification employee; and

(3) the corresponding
PRA requirements; and
(4) the requirements in
SUP 16.25 (Reporting of information about
Directory persons), which require a firm to report information to the FCA about its Directory persons. … … 27 Senior managers and certification regime: Certification regime …
27.2 Requirements of the certification regime
…
Issuing and renewing certificates
…
27.2.14 G (1) …
…
(6) Although a firm does not need to issue multiple certificates for an employee who performs several different certification functions, under the requirements in SUP 16.25 (Reporting of Directory persons) the firm will need to specify each of the certification functions which the employee has been assessed as fit and proper to perform and for which the employee has a certificate at the time of the report. …

Part 2: Comes into force immediately after commencement of the Individual
Accountability (FCA-Authorised Firms) Instrument 2018 23 Senior managers and certification regime: Introduction and classification …
23.3 Overview of the senior managers and certification regime
…
23.3.3 G Table: Summary of the senior managers and certification regime
(1)
Description of component of the regime
(2)
Handbook provisions
(3)
Application to soloregulated firms
…
The certification regime
…
A firm must report information to the
FCA about its
Directory persons, including its certification employees.
SUP 16.25 Applies to all SMCR firms
Conduct rules (applies to all firms)
…
…

Annex C
Amendments to the Supervision manual (SUP)
In this Annex, underlining indicates new text and striking through indicates deleted text, unless otherwise stated. 12 Appointed representatives …
12.4 What must a firm do when it appoints an appointed representative or an
EEA tied agent?
…
MiFID optional exemption appointed representatives and structured deposit appointed representatives
12.4.13 G …
Reporting of information about Directory persons
12.4.14 G (1) SUP 16.25 (Reporting of information about Directory persons)
requires an SMCR firm that has appointed an appointed representative to report information to the FCA in respect of any individual who is an appointed representative Directory person. (2) The firm should ensure that appropriate arrangements are in place so that the firm is able to report all relevant information about each such appointed representative Directory person to the FCA within the specified timeframes, in accordance with the requirements of SUP 16.25 (Reporting of information about Directory persons). … 16 Reporting requirements
16.1 Application
…
16.1.1F R The rules and guidance in SUP 16.25 (Reporting of information about Directory persons) apply to an SMCR firm.
16.1.2 G (1) The Subject to (2), the only categories of firm to which no section
of this chapter applies are:

(1)
(a) an ICVC;
(2)
(b) an incoming EEA firm or incoming Treaty firm, unless it is:
(a)
(i) a firm of a type listed in SUP 16.1.3R as a type of firm to which SUP 16.6, SUP 16.7A, SUP 16.9, SUP 16.12, or SUP 16.14 applies; or (b) (ii) an insurer with permission to effect or carry out life policies; or (c) (iii) a firm with permission to establish, operate or wind up a personal pension scheme or a stakeholder pension scheme; or (d) (iv) a payment service provider to which SUP 16.22 applies; and (3) (c) a UCITS qualifier. (2) SUP 16.25 applies to a firm which is an SMCR firm (see SUP 1.6.1FR).
16.1.3 R Application of different sections of SUP 16 (excluding SUP 16.13, SUP
16.15, SUP 16.16, SUP 16.17, and SUP 16.22 and SUP 16.25) …
16.3 General provisions on reporting
…
(1)
Section(s)
(2) Categories of firm to which section applies (3) Applicable rules and guidance … Note 2: = The application of SUP 16.13 is set out under SUP 16.13.1G; the application of SUP 16.15 is set out under SUP 16.15.1G; the application of SUP 16.16 is set out SUP 16.16.1R and SUP 16.16.2R and the application of SUP 16.17 is set out in SUP 16.17.3R and SUP 16.17.4R; and the application of SUP 16.25 is set out in SUP 16.25.1R. Note 3: = …

Structure of the chapter
16.3.2 G This chapter has been split into the following sections, covering:
…
(18) annual financial crime reporting (SUP 16.23); and (19) retirement income data reporting (SUP 16.24); and (20) Directory persons information reporting (SUP 16.25). After SUP 16.24 (Retirement income data reporting) insert the following new section, SUP
16.25. The text is not underlined.
16.25 Reporting of information about Directory persons
Application
16.25.1 R This section of the FCA Handbook applies to an SMCR firm.
16.25.2 G (1) This section requires an SMCR firm to report information about
its Directory persons to the FCA.
(2) An SMCR firm will need to report information about all of its Directory persons. A firm may also need to report information if it is a sole trader or if it has appointed an appointed representative. (3) This section is also relevant to a Directory person whose name is or will be included in the Directory. Purpose
16.25.3 G (1) Section 347(1) of the Act requires the FCA to maintain a record
of various categories of person, such as authorised persons and approved persons as well as every person falling within such other classes as the FCA may determine (see section 347(1)(i)). (2) The FCA has determined that individuals who are Directory persons should be included on the record required by section 347(1) of the Act (see section 347(1)(i) of the Act). (3) The FCA is required to make the record available for inspection by members of the public in legible form at such times or places as the FCA may determine (see section 347(5) of the Act).
16.25.4 G The FCA expects there to be a number of benefits from the Directory
being available for public inspection. For example, a client will be able

to verify information about a Directory person who it is proposed will be involved in the provision of a service to them. Or a firm might crosscheck information about a Directory person before that individual is hired by the firm.
16.25.5 G (1) This section contains rules which require an SMCR firm to report
specified information to the FCA about its Directory persons for the purposes of that information being included in the Directory. (2) This section also contains rules which require reporting of additional information to the FCA about Directory persons. This includes a Directory person’s passport number, national insurance number and date of birth. The FCA needs this to ensure that information which is reported by a firm about a particular individual is as accurate as possible, for example, to prevent confusion between individuals with similar names. The information will also help the FCA in carrying out of its functions, for example, in its arrangements for supervising and enforcing compliance with relevant rules or requirements. However, this additional information will not be made available to the public through the Directory. Reporting requirements: complete and accurate information
16.25.6 R (1) An SMCR firm must submit a duly completed and accurate report
to the FCA for each Directory person in accordance with the provisions of this section. (2) The report for each Directory person must be:
(a) submitted online through the appropriate system which is accessible from the FCA website; and (b) in the appropriate format set out in SUP 16 Annex 44AR.
16.25.7 R (1) When submitting a report to the FCA in respect of a Directory
person an SMCR firm must confirm that all the information being reported to the FCA in respect of that Directory person is complete and accurate. (2) That confirmation must be given online through the appropriate system which is accessible from the FCA website.
16.25.8 G (1) The information reported by the firm in respect of a Directory
person which is to be included in the Directory will be uploaded onto the Directory shortly after the report is submitted. (2) It is the responsibility of a firm to ensure that any information that it reports about relevant Directory persons is accurate and complete.

(3) The FCA will not verify the information about Directory persons which is reported by a firm. (4) If a firm becomes aware of any inaccuracies or errors in the information reported about a Directory person it must rectify that information in accordance with applicable data protection legislation.
16.25.9 G There are notes which accompany SUP 16 Annex 44AR (Directory
persons report) which are intended to help firms report the required information. The notes are in SUP 16 Annex 44BG (Guidance notes for Directory persons report in SUP 16 Annex 44AR).
16.25.10 R SUP 16.3.11R (Complete reporting) applies to the submission of
Directory persons reports by an SMCR firm.
Frequency and timing of reports: general
16.25.11 R (1) A firm must submit a report required by this section in the
frequency, and so as to be received by the FCA no later than the due date, specified for such a report. (2) If a firm becomes aware of any inaccuracies or errors in the information reported about a Directory person it must rectify that information as soon as possible in accordance with applicable data protection legislation (see also SUP 16.25.6R and SUP 16.25.8G). Frequency and timing of reports: certification employees
16.25.12 R In respect of a certification employee, an SMCR firm must submit a
report:
(1) within one business day of the certification employee commencing performance of a certification function; (2) within one business day of the certification employee ceasing performance of a certification function; or (3) within three business days of the firm becoming aware of any other change to the information last reported to the FCA in respect of that certification employee.
16.25.13 G An example of when an SMCR firm would need to submit a report to the
FCA under SUP 16.25.12R(3) is where the individual changes their name. Frequency and timing of reports: non-SMF director Directory person
16.25.14 R In respect of a non-SMF director Directory person, an SMCR firm must
submit a report:

(1) within one business day of that person becoming a non-SMF director Directory person at the firm; or (2) within one business day of that person ceasing to be a non-SMF director Directory person at the firm; or (3) within three business days of the firm becoming aware of any other change to the information last reported to the FCA in respect of that individual. Frequency and timing of reports: sole trader Directory person or appointed representative Directory person
16.25.15 R In respect of an appointed representative Directory person or a sole
trader Directory person, an SMCR firm must submit a report:
(1) within one business day of that person commencing performance of a function which requires a qualification under TC App 1.1 (Activities and Products/Sectors to which TC applies subject to Appendices 2 and 3); (2) within one business day of that person ceasing to perform a function which requires a qualification under TC App 1.1 (Activities and Products/Sectors to which TC applies subject to Appendices 2 and 3); or (3) within three business days of the firm becoming aware of any other change to the information last reported to the FCA in respect of that individual. Frequency and timing of reports: exceptional circumstances
16.25.16 R (1) Notwithstanding the rule in SUP 16.25.12R, an SMCR firm may,
in exceptional circumstances, submit a report in respect of a certification employee within three business days of the person commencing or ceasing performance of a certification function. (2) Notwithstanding the rule in SUP 16.25.14R, an SMCR firm may, in exceptional circumstances, submit a report in respect of a nonSMF director Directory person within three business days of the person becoming or ceasing to be a non-SMF director Directory person at the firm. (3) Notwithstanding the rule in SUP 16.25.15R, an SMCR firm may, in exceptional circumstances, submit a report in respect of an appointed representative Directory person or a sole trader Directory person within three business days of the person commencing or ceasing performance of a function which requires a qualification under TC App 1.1 (Activities and Products/Sectors to which TC applies subject to Appendices 2 and 3).

16.25.17 G An example of an exceptional circumstance in SUP 16.25.16R could be
where a firm needs to appoint an individual in an emergency (see SYSC
27.5 (Exclusions for emergency and temporary appointments)) or an
individual leaves the firm without giving notice.
16.25.18 R (1) If the FCA’s information technology systems fail and online
submission of the reports required under this section is not possible on the reporting day (see paragraph (3)), the time period for submission of reports is extended in accordance with paragraph (2). (2) If on the reporting day, the online submission of reports is not possible for more than one hour, the firm must submit the relevant report on the first business day on which the online submission of reports is next possible. (3) In this rule, the ‘reporting day’ is the day on which the firm must submit a report under this section as determined in accordance with SUP 16.25.12R to SUP 16.25.16R. Frequency and timing of reports: reporting to the FCA at least once every twelve months
16.25.19 R (1) Paragraph (2) applies where an SMCR firm has not submitted any
reports to the FCA in respect of a Directory person in accordance with the provisions of this section within the relevant period (see SUP 16.25.20R). (2) An SMCR firm must submit a report to the FCA confirming that the information previously reported by the firm in respect of its Directory persons remains accurate and up-to-date. (3) The confirmation to be submitted to the FCA under paragraph (2) must be submitted on the first business day following the end of the relevant period (see SUP 16.25.20R).
16.25.20 R (1) For the purposes of SUP 16.25.19R, the ‘relevant period’ is the
period which:
(a) starts on the day on which the SMCR firm last:
(i) submitted a report to the FCA in respect of any of its Directory persons; or (ii) submitted a confirmation in accordance with SUP 16.25.19R; and (b) subject to (2), ends 364 days after the day specified in (a).

(2) If the relevant period includes the 29 February of a given year, the period ends 365 days after the day specified in paragraph (1)(a). Failure to submit a report
16.25.21 R SUP 16.3.14R (Failure to submit reports) applies to the failure by an
SMCR firm to submit a complete report about its Directory persons in accordance with the rules set out in this section by the date on which it is due.
16.25.22 G Failure to submit a report in accordance with the rules in, or referred to
in, this chapter or the provisions of relevant legislation may also lead to the imposition of a financial penalty and other disciplinary sanctions.
16.25.23 G The firm is responsible for ensuring delivery of the required report by
the relevant due date. If a report is received by the FCA after the due date and the firm believes its delivery arrangements were adequate, it may be required to provide proof of those arrangements.

After SUP 16 Annex 43BG (Guidance notes for completion of the Retirement income flow data return (‘REP015’) and the Retirement income stock and withdrawals flow data return (‘REP016’)) insert the following new annexes SUP 16 Annex 44AR and 44BG. The text is not underlined. SUP 16 Annex 44AR – Directory persons report (1) (2) Date information reported: Confirm information being reported is accurate and complete Individual Reference Number (IRN) Passport number National insurance number Date of birth First name Middle names (if known) Last name Date started role Date role ended Relevant roles currently held Activities which the Directory person carries on and for which they hold the relevant qualifications Workplace location(s) (post code(s)) for any Directory person who deals with customers and requires a qualification to do so [FCA CF] (1) CASS oversight function
2. Giving
personal recommendatio ns on securities which are not stakeholder pension schemes, personal pension schemes or broker funds

Individual
Reference
Number
(IRN)
Passport number
National insurance number
Date of birth
First name Middle names (if known)
Last name Date started role
Date role ended
Relevant roles currently held
Activities which the
Directory person carries on and for which they hold the relevant qualifications Workplace location(s) (post code(s)) for any Directory person who deals with customers and requires a qualification to do so [FCA CF] (2) Benchmark submission and administration
3. Giving
personal recommendatio ns on derivatives
[FCA CF]
(3) Proprietary trader
4. Giving
personal recommendatio ns on retail investment products which are not broker funds [FCA CF] (4) Significant management
6. Giving
personal recommendatio ns on Friendly
Society taxexempt policies
(other than
Holloway sickness policies where the Holloway policy special application conditions are met) [FCA CF] (5) Functions
7. Giving
personal

Individual
Reference
Number
(IRN)
Passport number
National insurance number
Date of birth
First name Middle names (if known)
Last name Date started role
Date role ended
Relevant roles currently held
Activities which the
Directory person carries on and for which they hold the relevant qualifications Workplace location(s) (post code(s)) for any Directory person who deals with customers and requires a qualification to do so requiring qualifications recommendatio ns on long-term care insurance contracts [FCA CF] (6) Manager of certification employee
8. Giving
personal recommendatio ns on investments in the course of corporate finance business [FCA CF] (7) Material risk taker
9. Advising on
syndicate participation at
Lloyd’s
[FCA CF]
(8) Client dealing
9A. Advising on
P2P agreements
[FCA CF]
(9) Algorithmic trading
10. Broker fund
adviser
[PRA CF]
Material risk taker
11. Pension
transfer specialist

Individual
Reference
Number
(IRN)
Passport number
National insurance number
Date of birth
First name Middle names (if known)
Last name Date started role
Date role ended
Relevant roles currently held
Activities which the
Directory person carries on and for which they hold the relevant qualifications Workplace location(s) (post code(s)) for any Directory person who deals with customers and requires a qualification to do so [PRA CF] Key function holder 12 Giving personal recommendatio ns on and dealing in securities which are not stakeholder pension schemes, personal pension schemes or broker funds [PRA CF] Managing a material risk taker
13. Giving
personal recommendatio ns on and dealing in derivatives Director of firm who is not a certification employee or a SMF manager 14 Managing investments Sole trader dealing with clients for which they
15. Operating a
collective investment scheme or undertaking the

Individual
Reference
Number
(IRN)
Passport number
National insurance number
Date of birth
First name Middle names (if known)
Last name Date started role
Date role ended
Relevant roles currently held
Activities which the
Directory person carries on and for which they hold the relevant qualifications Workplace location(s) (post code(s)) for any Directory person who deals with customers and requires a qualification to do so require a qualification activities of a trustee or depositary of a collective investment scheme Appointed representative dealing with clients for which they require a qualification 16 Safeguarding and administering investments or holding client money 17. Administrative functions in relation to managing investments Administrative functions in relation to effecting or carrying out contracts of insurance which are life policies

Individual
Reference
Number
(IRN)
Passport number
National insurance number
Date of birth
First name Middle names (if known)
Last name Date started role
Date role ended
Relevant roles currently held
Activities which the
Directory person carries on and for which they hold the relevant qualifications Workplace location(s) (post code(s)) for any Directory person who deals with customers and requires a qualification to do so 19. Administrative functions in relation to the operation of stakeholder pension schemes
20. Advising or
arranging
(bringing about) regulated mortgage contracts for a non-business purpose
21. Advising or
arranging
(bringing about) equity release transactions 21A. Designing scripted questions for execution-only sales of regulated mortgage contracts for a

16 Annex
4BG
Guidance notes for Directory persons report in SUP 16 Annex 44AR

In (1), the firm must specify the date on which the information being submitted
about the particular Directory person is reported to the FCA.
In (2), the firm must confirm that the information being reported in respect of the
particular Directory person is accurate and complete. Each firm is responsible for ensuring that any information reported about a Directory person is accurate and complete. The FCA will not verify the information about Directory persons which is reported by the firm. If a firm becomes aware of any inaccuracies or errors in the information reported about a Directory person it must rectify that information as soon as possible in accordance with applicable data protection legislation.
It is only necessary to report a Directory person’s individual reference number
(IRN) in (3) if the person has one.
The information in (4), (5) and (6) will be used to cross-check the identity of the
Directory person against other information held by the FCA. It will not be published on the Directory.
In (10) and (11), for each role which the Directory person performs, specify the
dates when the individual starts and stops performing the role.
In (12), the firm should specify every role performed by the Directory person.
(a) For a certification employee this will be the particular certification function or functions which the individual has been assessed as being fit and proper to perform and performing for which the employee has a certificate at the time of the report. (b) For a non-SMF director Directory person this will be ‘Director of firm who is not a certification employee or a SMF manager’. (c) For a sole trader Directory person, this will be ‘Sole trader dealing with clients for which they require a qualification’. (d) In respect of an appointed representative Directory person, this will be ‘Appointed representative dealing with clients for which they require a qualification’.
Although a firm does not need to issue multiple certificates for any employee
who performs several different certification functions (see SYSC 27.2.14G(6)), in (12) the firm must select all relevant certification functions which are performed by the individual (both FCA certification functions and PRA certification functions).
In (13) select all the relevant qualifications (see TC App 1.1 (Activities and
Products/Sectors to which TC applies subject to Appendices 2 and 3)) which the Directory person requires and holds to carry on the role that they perform.
For example, if the Directory person is an appointed representative who holds
the necessary qualifications to be able to advise on investments and advise on regulated mortgage contracts but has been appointed by the firm only to advise on regulated mortgage contracts, the firm should select only ‘20. Advising or arranging (bringing about) regulated mortgage contracts for a non-business purpose’.
In relation to (14), the post code of the Directory person’s workplace location
only needs to be reported where the Directory person deals with customers and requires a qualification under TC App 1.1 to do so.

Amend the following as shown.
TP 1 Transitional provisions
…
TP 1.12 Reporting of information about Directory persons (1) (2) Material to which the transitiona l provision applies (3) (4) Transitional provisions (5) Transition al provision:
dates in force
(6)
Handbook provision coming into force
1 SUP 16.25 R (1) This rule applies to: From [commence ment of this instrument] to [12 months after commence ment of the Individual Accountabi lity (DualRegulated Firms) Instrument 2018] [Commenc ement of this instrument] (a) an SMCR banking firm; and (b) an SMCR firm which is in the insurance sector for the purposes of Part 1, SYSC 23
Annex 1 (see SYSC 23 Annex
1 4.1R and 4.2R).
(2) The reporting and timing requirements in SUP 16.25 are modified in accordance with paragraphs (3) to (5) for a firm to which this rule applies. (3) The firm must submit a report about each individual who is or becomes a Directory person on or

after [commencement of this instrument].
(4) The firm must submit to the FCA all reports about the Directory persons specified in (3) by [12 months after commencement of Individual Accountability (DualRegulated Firms) Instrument 2018] in the appropriate format, which is set out in Part 1, SUP 16 Annex 44AR (Directory persons report). (5) SUP 16.25.12R to SUP 16.25.19R apply only on and from [12 months after commencement of Individual Accountability (DualRegulated Firms) Instrument 2018]. 2 SUP 16.25 R (1) This rule applies to an SMCR firm which is not:
From [main commence ment of the
Individual
Accountabi lity (FCAAuthorised
Firms)
Instrument
2018] to
[12 months after main commence ment of the
Individual
Accountabi lity (FCAAuthorised
Firms)
Instrument
2018]
[Main commence ment of the
Individual
Accountabi lity (FCAAuthorised
Firms)
Instrument
2018]
(a) an SMCR banking firm; or
(b) an SMCR firm which is in the insurance sector for the purposes of Part 1, SYSC 23
Annex 1 (see SYSC 23 Annex
1 4.1R and 4.2R).
(2) The reporting and timing requirements in SUP 16.25 are

modified in accordance with paragraphs (3) to (5) for a firm to which this rule applies. (3) The firm must submit a report about each individual who is or becomes a Directory person on or after [main commencement of the Individual Accountability (FCAAuthorised Firms) Instrument 2018]. (4) The firm must submit to the FCA all reports about the Directory persons specified in (3) by [12 months after main commencement of the Individual Accountability (FCA-Authorised Firms) Instrument 2018] in the appropriate format, which is set out in Part 1, SUP 16
Annex 44AR (Directory persons
report).
(5) SUP 16.25.12R to SUP
16.25.19R apply only on and from
[12 months after main commencement of the Individual Accountability (FCA-Authorised Firms) Instrument 2018].

CP18/19 : Introducing the Directory

Lineage: In force