Regulatory Alerts2019-04-30
Added · Updated
CSSF Circular 19/718: Adoption of ESMA and EBA Guidelines on Complaints-Handling
The CSSF adopts the Guidelines on complaints-handling for the securities and banking sectors, extending their scope to mortgage credit intermediaries, non-credit institutions, and new payment institutions providing only payment initiation or account information services. These guidelines apply from 1 May 2019 regarding the supervision of complaints-handling by the newly included professionals, while the content remains consistent with the previous guidelines issued on 27 May 2014. The CSSF requires professionals subject to its prudential supervision or public oversight to comply with these standards for organizing, registering, and responding to complaints.
More like this from CSSF
We email you every new CSSF publication the day it's published.