Regulatory Alerts2010-03-01 | Credit Card Guideline No. 01/2010Central Bank of Sri Lanka Credit Card Operational Guidelines
The Central Bank of Sri Lanka issued these operational guidelines to regulate credit card service providers and ensure safe, secure, and efficient payment system operations. The document mandates strict standards for marketing transparency, customer eligibility verification, and the clear disclosure of interest rates, fees, and terms and conditions. It further establishes comprehensive requirements for billing processes, dispute resolution, debt collection ethics, data confidentiality, and business continuity planning.
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