Decision No. 58/3 of 2 December 2025 regarding Petition No. 7019 concerning BC VICTORIABANK SA

The National Commission for Financial Market (CNPF) issued Decision No. 58/3 ruling that specific clauses in a deposit contract with BC VICTORIABANK SA are abusive under Moldovan consumer protection laws. The Commission determined that the bank's unilateral right to modify interest rates and fees, combined with a notification mechanism relying solely on public website postings, creates a significant imbalance and lacks the required clarity and transparency. Consequently, the CNPF found these practices to violate the principle of good faith and the legal obligations imposed on professionals dealing with consumers.

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REPUBLIC OF MOLDOVA
NATIONAL COMMISSION OF THE FINANCIAL MARKET
77 Stefan cel Mare si Sfant Blvd., Chisinau, MD 2012, tel: (373 22) 859 401, www.cnpf.md, e-mail: office@cnpf.md

DECISION
2 December 2025 No. 58/3

Regarding the petition registered with the National Commission of the Financial Market No. 7019 on 24.09.2025, in relation to BC “VICTORIABANK” SA

On 24.09.2025, within the framework of the National Commission of the Financial Market (CNPF/authority), the letter of the Chancellery of the Republic of Moldova No. 08-78-9673 dated 16.09.2025 was registered (No. 7019), which re-addresses, according to competence, the petition of Mr. [...] (petitioner), having as its object the legal relationship between BC “VICTORIABANK” SA (bank) and the petitioner, established on the basis of the Bank Deposit Contract “BCR SIGUR” dated
14.09.2023 (Contract).

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Source: National Commission for Financial Markets Moldova — original document · Summary generated with machine assistance and reviewed before publication; the authoritative text is the regulator's original document. How RegAlert works