E-Payments User Protection Guidelines

Guidelines

Last Revised Date: 25 October 2024

E-Payments User Protection Guidelines

These Guidelines set out the duties of responsible financial institutions and consumers in relation to unauthorised and erroneous payment transactions in relation to protected accounts, and provides guidance on the liability for losses arising from unauthorised transactions.

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E-Payments User Protection Guidelines

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Consultation Paper on Proposed Enhancements to the E-Payments User Protection Guidelines

Cancelled w.e.f 16 December 2024:
E-Payments User Protection Guidelines With Effect from 5 September 2020 (586.9 KB)

This circular sets out MAS’ supervisory expectations of Major Payment Institutions that provide personal payment accounts containing e-money (MPI e-wallet providers), in relation to anti-scam measures. MPI e-wallet providers should read this circular in conjunction with the E-Payments User Protection Guidelines, as well...

These Guidelines set out the roles and accountabilities of consumers, responsible financial institutions and responsible telecommunications companies under the Shared Responsibility Framework (SRF). The Guidelines clarify the allocation of responsibility for losses arising from a defined scope of phishing scams under...

The Monetary Authority of Singapore is seeking comments from industry stakeholders and members of the public on proposed enhancements to the E-Payments User Protection Guidelines, to uplift standards of anti-scam controls across the financial sector and place a greater emphasis on consumer vigilance and responsibility.

Consultation number:

P017 - 2023

Start date:

25 October 2023

Closing date:

20 December 2023

MAS response date:

24 October 2024

In 2016, MAS embarked on a review of the regulatory framework governing payment services in Singapore with a view to modernising and streamlining the existing frameworks to encourage the wider adoption of e-payments in Singapore. As part of the review, one key recommendation to encourage the use of e-payments was to enhance consumer or account user protection. On 13 February 2018, MAS proposed measures to protect funds belonging to account users and merchants in the Payment Services Bill. This is MAS’ responses to the feedback received on issues pertaining to unauthorised or mistaken payment transactions to users, and MAS' expectations of any responsible financial institution that issues or operates a protected account.

Consultation number:

P004 - 2018

Start date:

13 February 2018

Closing date:

16 March 2018