Regulatory Alerts2025-09-04 | PSP&OD Circular Letter No 01 of 2025Added · Updated
Enhancing Digitization Initiatives in Banks
Commercial banks must increase Cash Deposit Machines (CDMs) to at least 25% of their branch network by the end of 2028 and submit detailed implementation plans to the SBP by November 30, 2025. Banks are required to provide instant credit for cash deposits, conduct biometric verification for non-customer transactions, and resolve customer disputes within three working days. Additionally, institutions must install CCTV cameras with 60-day recording retention, ensure vestibule safety, and display any applicable fees on the CDM screen before transactions.
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