Regulatory Alerts2026-06-29
Added · Updated
FCRPD Circular Letter No. 14: Awareness and complaint resolution about online financial fraud.
Bangladesh Bank issued FCRPD Circular Letter No. 14 to all financial companies, emphasizing awareness and complaint resolution concerning online financial fraud. It instructs companies to advise customers against sharing sensitive information, clicking suspicious links, installing unverified apps, or engaging in financial transactions with unknown individuals or unlicensed online schemes. This directive, issued under the Financial Companies Act, 2023, aims to protect customer interests, ensure service quality, and promote the use of the 16236 hotline for queries and complaints.
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