Regulatory Alerts2011-10-19
Added · Updated
FEIVD Circular Letter No. 01: Publication of phone no. & e-mail address of Complaint Cell of scheduled banks on their website and display in visible places of branches
Scheduled banks in Bangladesh are required to publish the contact details, including phone numbers, fax numbers, and email addresses, of the staff in their Complaint Cells on their websites within one month. Additionally, banks must display notices containing this contact information in a clearly visible location at every branch. These measures aim to ensure customers are adequately informed about how to submit complaints to the Complaint Cells established at headquarters and regional offices.
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