2014-10-20

Added 2026-08-11 · Updated 2026-08-14

FICSD Circular No. 02: Statement of Complaints for Banks and Financial Institutions

All scheduled banks and financial institutions in Bangladesh are required to submit monthly statements of customer complaints to the Bangladesh Bank via the FICSD website's Online Reporting Tool (ORT). Submissions must be made using the prescribed template and instructions, uploaded by the 10th day of the following month, with hard copies prohibited. The reporting covers complaint reference numbers, dates, branch codes, types, amounts, and resolution status according to specific entry rules.

Bangladesh

Bangladesh Bank

Get BB alerts

Show thumbnailShow full textSourceAdd to collection

Show thumbnail