Regulatory Alerts2021-05-17
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FS22/3: Pensions consumer journey
The Financial Conduct Authority and The Pensions Regulator issued a joint Call for Input to gather views on enhancing consumer engagement and decision-making in the pensions market. The document identifies key harms such as poor engagement, retention in underperforming products, and susceptibility to scams, driven by behavioral biases and structural inequalities. It seeks feedback on regulatory interventions to support savers through the accumulation and access stages of their pension journey.
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