Gateway Switching Guide

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Bank of Zambia
Gateway Switching Guide
Date: January 2025

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REGISTERED OFFICES
Head Office
Bank of Zambia, Bank Square, Cairo Road P. O. Box 30080, Lusaka, 10101, Zambia Tel: (+260) 211 399300 E-mail: info@boz.zm Website: www.boz.zm Regional Office Bank of Zambia, Buteko Avenue, P. O. Box 71511, Ndola, Zambia Tel: (+260) 212 399600 E-mail: info@boz.zm Website: www.boz.zm

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Follow the steps below when switching to the Gateway:

1. Verify Network connectivity (telnet 172.20.101.57 7286). If telnet fails,
   contact Emmanuel or Nalumino. See contact information in Table 1
2. Kill all Java processes by either restarting the computer or using Task Manager
3. Delete the Gateway cache from IcedTea-Web
   ...\IcedTeaWeb\WebStart\bin\itweb-settings.exe
4. Delete the Gateway folder located in %USERPROFILE%\Gateway
5. Download new Gateway file and start the Application
6. Should you encounter non-Network related challenges, contact Kembani or Inigo.
   See contact information in Table 1
7. We may request you to send the log file. The location of the log file is
   %USERPROFILE%\Gateway\log\gateway.log No. Name Email Area 1 Emmanuel esiwingwa@boz.zm Network Operations 2 Nalumino nilubala@boz.zm Network Operations 3 Kembani kkembani@boz.zm Application Support 4 Inigo imulaisho@boz.zm Application Support
   Table 1: BoZ RTGS Support Contacts

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