Regulatory Alerts2018-11-16 | DOF 5544144Added
General Provisions on Service to Users of the Retirement Savings Systems
The National Commission for the Retirement Savings System establishes minimum service standards for Retirement Fund Administrators (Administradoras) regarding user account management. The regulations mandate the maintenance of public branches and service modules, require the submission of an Annual Coverage Program, and define specific service levels, user rights, and complaint handling procedures. Administrators must ensure staff training, maintain updated user information across all channels, and submit to supervision via the SISAT system to address identified deficiencies in service quality and accessibility.
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