Regulatory Alerts2026-09-01
Added · Updated
Guidance Notes on Complaints Handling by Licensees and Registrants
Regulated persons dealing with clients are expected to maintain documented complaints handling procedures, approved by senior management, which include clear disclosure to clients on how to complain. Complaints must be acknowledged in writing within five business days and a final written response provided within 40 business days, or a holding response explaining any delay. These procedures require fair investigation, maintenance of a complaints register for a minimum of seven years, and periodic root-cause analysis with findings reported to senior management. Failure to adhere to these expectations may result in supervisory or enforcement action from the Securities Commission of The Bahamas.
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