Guide to Submitting Crypto-Asset Service Providers Authorisation Applications on the Central Bank of Ireland Portal

January 2025
Guide to Submitting Crypto-Asset
Service Providers (CASPs) Authorisation
Applications on the Central Bank of
Ireland Portal

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 2 Back to Contents 1 Contents
2 Glossary .....................................................................................................................4
3 Overview...................................................................................................................5
3.1 Purpose of This Guidance ...................................................................................................5
3.2 Overview of Pre-Application & Applications Submission Process.........................5
4 Portal Information & Set up................................................................................6
4.1 Inactivity..................................................................................................................................6
4.2 Internet Browser ...................................................................................................................6
4.3 Set up of the CASP Institution...........................................................................................6
4.4 Portal Access & Registration .............................................................................................6
4.5 Set up of the first Portal Administrator ..........................................................................7
4.6 Logging in to the Portal........................................................................................................7
4.7 Portal Administration & User Permissions....................................................................7
5 Pre-Application Stage........................................................................................ 11
5.1 Submitting the Pre-Application ..................................................................................... 11
5.2 Uploading Supporting Documentation........................................................................ 12
5.3 Related Applications ......................................................................................................... 13
5.4 Designating a Point of Contact....................................................................................... 13
5.5 Adding Comments.............................................................................................................. 14
5.6 Submitting the Pre – Application................................................................................... 14
5.7 Submission Status Tracking............................................................................................. 15
6 Application Management................................................................................. 15
6.1 Understanding the Application Grid............................................................................. 15
6.2 Application Statuses.......................................................................................................... 16
6.3 Managing The Applications............................................................................................. 17
6.4 Viewing The Application.................................................................................................. 18
6.5 How to Withdraw an Application.................................................................................. 18
6.6 Viewing Submitted Documents ..................................................................................... 19
6.7 Editing a Draft Application.............................................................................................. 20

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 3 Back to Contents
6.8 Cancelling an application ................................................................................................. 20
6.9 Editing the Point of Contact............................................................................................ 21
7 Secure Messaging................................................................................................ 21
7.1 Overview of Secure Messaging ...................................................................................... 21
7.2 User Permissions for Messaging .................................................................................... 22
7.3 How the Portal Administrator assigns permissions................................................. 22
7.4 Messages – Individual User ............................................................................................. 23
7.5 Messages – All Users ......................................................................................................... 23
7.6 Receiving Messages from the Central Bank............................................................... 23
7.7 Sending Messages to the Central Bank........................................................................ 25
7.8 Replying to a Message....................................................................................................... 25
7.9 Sending a New Message ................................................................................................... 25
7.10 Viewing The Message History ........................................................................................ 27
8 Application Stage................................................................................................. 27
8.1 When to Submit the Application ................................................................................... 27
8.2 Submitting the Application.............................................................................................. 27
8.3 Uploading the Application Form.................................................................................... 28
8.4 Uploading Programme of Operations/Business Plan .............................................. 28
8.5 Uploading Supporting Documentation........................................................................ 29
8.6 Linking Related Applications .......................................................................................... 29
8.7 Designating a Point of Contact....................................................................................... 31
8.8 Adding Comments.............................................................................................................. 31
8.9 Submitting the Authorisation Application.................................................................. 32
8.10 Application Status Tracking ............................................................................................ 32
9 Frequently Asked Questions........................................................................... 32
9.1 What do I do if I'm unable to access the Portal?........................................................ 32
9.2 What do I do if the Point of Contact is out of office? ............................................... 33
9.3 Can I save my application as a draft? ............................................................................ 33
9.4 Do I create a new application to submit additional documents?.......................... 34
9.5 How can I see all my documents uploaded in one place? ........................................ 34
9.6 What if the Status is stuck at "Pending"? .................................................................... 34
9.7 Can I withdraw my application after it has been approved?.................................. 35

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 4 Back to Contents
9.8 Who should I contact if I have questions? ................................................................... 35
2 Glossary
Term Description
AR Reference
Unique application reference number assigned by the Central Bank (e.g. AR00000001) CBI Code The applicant firms unique reference number on the Central Bank Portal Central Bank The Central Bank of Ireland CASP Crypto-Asset Service Provider (CASP) – an entity providing services related to crypto-assets as defined under MiCAR Portal The Central Bank of Ireland Portal used to submit CASP applications. Available at the following page MiCAR Markets in Crypto-Assets Regulation (EU) 2023/1114 Point of Contact The designated individual within the organisation who will receive Secure messages from the Central Bank of Ireland regarding an application Portal Administrator The user within the institution responsible for managing Portal access and user permissions Pre-Application The initial stage of the CASP authorisation process, used to provide preliminary information to the Central Bank Application The formal application for CASP authorisation, submitted following completion of the Pre-Application stage

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 5 Back to Contents 3 Overview
3.1 Purpose of This Guidance
This document provides step-by-step system guidance for applicant firms seeking Crypto-Asset Service Provider (CASP) authorisation from the Central Bank. It explains how to submit pre-application and application documentation using the Central Bank Portal, manage the application, and communicate securely with the Central Bank. This guidance is intended for:

• Portal Administrators managing user access within the organisation
• Applicant firms applying for CASP authorisation
• Staff members responsible for preparing and submitting applications
  Please read this guidance in combination with:
• The Central Bank's CASP regulatory requirements
• The relevant application forms and templates
• Any additional guidance published by the Central Bank
  3.2 Overview of Pre-Application & Applications Submission Process
  The authorisation process consists of two phases, the Pre-Application and Application. The Pre-Application phase consists of two key stages:
• Pre-application meeting(s) (including the submission of a presentation on the
  Applicant’s proposal)
• Submission of a Key Facts Document (KFD).
  The Application phase commences on completion of the Pre-Application phase.
  The tables below describes how applicant firms should submit documentation at each stage of the application process, the documents required and the submission method via the Portal. Pre-Application Stage Required Documents Portal Submission Type Presentation Pre – Application Form Key Facts Document(Attachment) Secure Messaging Any Additional Clarifications

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 6 Back to Contents Ume Application Stage Required Documents Portal Submission Type CASP Application Form Programme of Operations Application Supporting Documentation Any Additional Clarifications Secure Messaging 4 Portal Information & Set up
4.1 Inactivity
A Portal login session times out after eight hours of inactivity, at which point the user is required to login again (including using the second factor method). When the user is finished using the Portal, it is recommended that the user exit the system using the logout link under “Account Settings” in the top right corner of the screen.
4.2 Internet Browser
As explained in the Browser Support Section of the Portal, the Portal should work with any modern, standards-based browser. The Central Bank does not require, or recommend, any particular browser as the Central Bank’s websites and public-facing applications support the current versions of all major browsers. Testing is concentrated on the most used browsers. Currently, this specifically includes Chrome and Edge.
4.3 Set up of the CASP Institution
Contact the Authorisation Team at the following email address:
caspauthorisations@centralbank.ie
Please provide the following information:

1. The organisation's name
2. A brief description of the proposed CASP activities
   The CASP Authorisation Team will initiate the setup of the Institution by creating it on the Central Bank internal system. This will generate a unique reference code for the Institution i.e. the CBI Number. An example is as follows: CBI00XXXXX (where the X represents a numeric value).
   4.4 Portal Access & Registration
   To access the Central Bank Portal:

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 7 Back to Contents

1. Visit the following link
2. Click "Register for the Central Bank Portal" if you do not already have a Portal
   account
3. Follow the registration process and provide the email address
4. You will receive a registration confirmation email with instructions to activate
   the account
5. Once activated, you can log in using the email address and password
6. You will also be provided with a Person Code.
   For detailed registration instructions, please refer to the section on the Central Bank's website.
   4.5 Set up of the first Portal Administrator
   Once the CBI Number is created and the designated first Portal Administrator identified (Person Code), please contact onlinereturns@centralbank.ie to request to be linked to the Institution. Please include the full name of the Institution, the CBI Number of the Institution and the person code of the nominated Portal Administrator.
   4.6 Logging in to the Portal
   To log in to the Portal:
7. Visit the following link
8. Enter the email address and password
9. Complete the second factor authentication (you will receive a code via email or
   SMS)
10. Enter the code to complete login
    Upon successful login, you will see the organisation's CBI number and name on the Portal home page.
    4.7 Portal Administration & User Permissions
    The Portal Administrator is responsible for adding new users to the institution and managing access for all users.

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 8 Back to Contents The “Authorisations” tab on the left-hand side menu will not be available to a user until the Portal Administrator gives the user the Authorisations permissions. In order to grant the Authorisations permissions to a user, navigate to “Portal Administration” and select “Manage Users” on the menu:
Next, navigate to the “Actions” dropdown and select “Manage Permissions” The “Manage Permissions" screen will allow the Portal Administrator to update their (and other users) permissions. As the Portal Administrator,the first permission they will need to provide themselves with is “Manage Users” This will allow the Portal Administrator to add new users. Navigate to “Portal Administration” and tick the “Add” box beside ‘Manage Users’ (they may also select “Remove” for future reference) Next select “Authorisations,” the Portal Administrator can choose to see Individual User or All Users:

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 9 Back to Contents Click save:
Log out and log back in.
The “Authorisations” tab is now visible.

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 10 Back to Contents The Portal Administrator will now be able to add new users to the Institution on the Portal. To do so, navigate back to “Portal Administration” > “Manage Users” and click “Add New User.” Enter the “Person Code” and “Email” (which the other users will have received by registration as shown earlier in the guidance) and “Find User.” Then select “Add User”.

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 11 Back to Contents The new user is added as a “user” The Portal Administrator can now manage new user’s access as shown at the beginning of this section 3.7. 5 Pre-Application Stage
5.1 Submitting the Pre-Application
Step 1: Navigate to Create New Application

1. Log in to the Portal
2. Select "Authorisations" from the left-hand menu
3. Click "Create New Application"

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 12 Back to Contents Step 2: Select Pre-Application (CASP) From the application type dropdown, select "Pre-Application (CASP)" The Pre-Application form will open. The form contains four sections:

• Supporting documentation (mandatory)
• Related Applications
• Point of Contact (mandatory)
• Comments
  5.2 Uploading Supporting Documentation
  The Supporting documentation section allows you to upload files that support the Pre-Application. Please note once you have submitted the Pre-Application all other supporting documents must be submitted via Secure Message. To upload documents:

1. Navigate to the "Supporting documentation" section to upload the
   presentation on the Applicant’s proposal
2. Click "Select File" to open the computer's file explorer, or drag and drop files
   directly into the upload area

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 13 Back to Contents
3. Choose the file(s) you wish to upload and click "Open"
4. The file(s) will appear in the upload area
To remove a document:

• Click the eraser icon next to the document name
  To add additional documents:
• Click the file icon to add more files
  5.3 Related Applications
  The "Related Applications" field is used to link the pre-Application to any previous applications. For the Pre-Application:
• Leave this field blank (this field is used when submitting the Authorisation
  Application and linking it to the Pre-Application)
  5.4 Designating a Point of Contact
  The Point of Contact is the individual within the organisation who will receive all correspondence from the Central Bank regarding this Pre-Application. To designate a Point of Contact:

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 14 Back to Contents

1. Click the "Point of Contact" dropdown menu.
2. Select the appropriate individual from the list of users associated with the
   Institution.
3. This person will receive all secure messages and correspondence related to the
   Pre-Application
   Note: The Submitter will also receive secure messages Important: Ensure the Point of Contact is aware of their designation and has the necessary permissions to access messages (see Section 6.2 for information on messaging permissions).
   5.5 Adding Comments
   The "Comments" section allows you to provide additional information or context about the Pre-Application. Use this section to:

• Provide context for the application.
• Highlight any key points for the Central Bank's consideration.
• Clarify any information in the supporting documents.
  Comments are optional but recommended where they add value to the submission.
  5.6 Submitting the Pre – Application
  At the bottom of the form, there are three buttons:
  Button Function
  Close Closes the form without saving. Any information entered will be lost.
  Save & Close Closes the form without saving. Any information entered will be lost.
  Submit Submits the completed form to the Central Bank. Once submitted, you cannot edit the form.

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 15 Back to Contents To submit the Pre-Application:

1. Review all information to ensure accuracy and completeness.
2. Ensure all mandatory fields are completed (Supporting documentation and
   Point of Contact).
3. Click "Submit".
4. A confirmation message will appear indicating the submission has been
   received and is pending validation.
5. Refresh the page to see the application status updated to "Submitted”.
   5.7 Submission Status Tracking
   After submitting the Pre-Application, you can track its progress via the Portal:
6. Navigate to "Authorisations" in the left-hand menu.
7. The Pre-Application will appear in the "Open Applications" tab.
8. The "Status" column shows the current stage of the application.
   For information on application statuses, see Section 5.2.
   You will also receive secure messages from the Central Bank if additional information is required or when the Pre-Application has been reviewed and the Central Bank has comments on the Pre-Application. 6 Application Management
   6.1 Understanding the Application Grid
   The Application Grid (see screen shot below) provides an overview of all the CASP Pre-Applications and Applications submitted to the Central Bank. To access the Application Grid:
9. Log in to the Portal
10. Select "Authorisations" from the left-hand navigation menu.
    The Application Grid displays the applications in two tabs:

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• Open Applications: Applications that are currently being assessed.
• Closed Applications: Finalised applications (approved, refused, withdrawn,
  etc.)
  The Application Grid displays the following information:
  Column Description
  Reference The unique application reference number (e.g., AR00000001) Application Type Pre-Application or Application Submitted on Date the Pre-Application / Application was submitted to the Central Bank Submitted by Name of the Portal user who submitted the application Point of Contact The designated individual receiving correspondence Status Current stage of the application (see Section 5.2) Actions Dropdown menu with available actions (see Section 5.3)
  6.2 Application Statuses
  The Status column indicates the current stage of the application and whether action is required from the financial entity or the Central Bank. Application Statuses:
  Column Description
  Submitted The application has been submitted to the Central Bank and is awaiting initial review CBI – Under Assessment The Central Bank is reviewing the application Applicant – Action Required The Central Bank requires additional information or documents from you, please check the messages Pre￾Application Completed The Pre-Application has been approved; you may now submit the Authorisation Application CBI – Completeness Check The Central Bank is checking whether the Authorisation Application is complete

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 17 Back to Contents Remains Incomplete – Refusal to Review The application is incomplete and the Central Bank has decided not to proceed with review Authorised The application has been approved, and you have been granted CASP authorisation Completed The application process has been completed Submitted The application has been closed CBI – Under Assessment The application has been placed on hold due to inactivity What to do when status is "Applicant – Action Required":

1. Check the secure messages for details of what is required.
2. Prepare the requested information or documents.
3. Send the documents to the Central Bank via secure message (see Section
   6.4)
4. The status will update once the Central Bank receives and reviews the
   Submission.
   6.3 Managing The Applications
   The “Actions” dropdown presents the User with additional actions which can be performed on the Application.

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6.4 Viewing The Application
To view a submitted application:

1. Locate the application in the grid.
2. Click the "Actions" dropdown menu.
3. Select "View Application".
   The application view allows you to:

• Review the information you submitted.
• View any documents you uploaded.
• Create new messages to the Central Bank.
• See the application reference number (AR reference).
  6.5 How to Withdraw an Application
  You may withdraw an application at any time before a final decision is made.
  To withdraw the application:

1. Locate the application in the grid.
2. Click the "Actions" dropdown menu.
3. Select "Withdraw".
4. A window will appear asking you to provide a reason for Withdraw.
5. Enter the reason (minimum 10 characters required).
6. Click "Withdraw".
7. A confirmation window will appear.

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8. Click "Continue" to confirm the Withdraw.
The application will be moved to the "Closed Applications" tab with a status of "Withdrawn.” Important: Once withdrawn, the application cannot be reactivated. You will need to submit a new application if you wish to proceed with authorisation.
6.6 Viewing Submitted Documents
All documents you have submitted as part of the application are stored in one location for ease of reference. To view submitted documents:

1. Navigate to "Authorisations" in the left-hand menu.
2. Locate the application in the grid.
3. Click the "Actions" dropdown menu.
4. Select "View Documents". An Application Documents grid will appear which
   displays all the documents submitted by the institution in relation to his application.

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 20 Back to Contents The “Source” signifies if the document was submitted via Portal Submission or Secure Message.
6.7 Editing a Draft Application
If you have saved an application as a draft (without submitting), you can return to it later to make changes. To edit a draft application:

1. Navigate to "Authorisations" in the left-hand menu.
2. Locate the draft application in the grid (it will show a status of "Draft Saved").
3. Click the "Actions" dropdown menu.
4. Select "Edit".
5. The application form will open, showing all previously entered information.
6. Make the necessary changes.
7. Click "Save & Close" to save further changes, or "Submit" when ready to
   submit.
   Note: Once an application is submitted, it cannot be edited. You can only view it or withdraw it.
   6.8 Cancelling an application
   You may cancel a draft application that you do not intend to submit.
   To cancel an application:
8. Navigate to "Authorisations" in the left-hand menu.
9. Locate the application in the grid.
10. Click the "Actions" dropdown menu.

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4. Select "Cancel Draft".
5. A confirmation window will appear asking you to confirm the cancellation.
6. Click "Yes" to confirm.
The application will be moved to the "Closed Applications" tab with a status of "Draft Cancelled”. Note: Cancelled applications cannot be reopened. You will need to create a new application if you wish to proceed.
6.9 Editing the Point of Contact
You may amend the Point of Contact at any point providing the application is active. To amend the Point of Contact:

1. Navigate to "Authorisations" in the left-hand menu.
2. Locate the application in the grid.
3. By clicking the symbol a drop-down menu appears allowing the User to
   amend the value.
4. Clicking will cancel the action.
5. Clicking will approve the action.
   7 Secure Messaging
   7.1 Overview of Secure Messaging
   When available/Once the Pre-Application / Application has been submitted, all communication with the Central Bank takes place via the Portal's secure messaging system.

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 22 Back to Contents The Central Bank will use secure messages to:

• Request additional information or documents.
• Provide updates on the application status.
• Notify you of decisions (e.g., approval, refusal).
• Send formal correspondence (e.g., authorisation letters).
  7.2 User Permissions for Messaging
  To access and use Secure Messaging, the Portal Administrator must assign you the appropriate messaging permissions. To request messaging permissions:
  Contact the Portal Administrator and ask them to assign you the appropriate messaging permissions. You will require:
• Messages – Individual User (or Messages – All Users if you need to see all
  correspondence for the institution)
• Messages – View
• Messages – Create (if you need to send messages)
  7.3 How the Portal Administrator assigns permissions

1. Navigate to Portal Administration on the Left-hand menu.
2. Select Manage Users.
3. Select the User.
4. Select Actions & Manage Permissions.
5. Navigate to “Messages”.
6. The User can choose between “Messages – All Users” and “Messages –
   Individual User”.

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7. Select the preferred configuration and save
7.4 Messages – Individual User
The Individual User permission will only show the User messages that have been sent to them, they will not be able to see messages sent to other Users of the institution.
7.5 Messages – All Users
The All-Users permission will allow the User to see all messages sent to all users who are associated with the institution.
7.6 Receiving Messages from the Central Bank
During the Pre-application and Application process the Central Bank will send secure messages to the designated Point of Contact via the Portal. This may be to inform the Portal User to submit additional information, missing information, KFD documents, minded to approve/refuse documents and authorisation/refusal letters.

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 24 Back to Contents When the Bank sends a secure message the designated Point of Contact and Submitter of the application will receive an email to the address they have used to register their Portal account. Important: The email notification does not contain the sensitive message content. You must log into the Portal to read the full message. Example email notification:
A message has been sent to you on the Central Bank of Ireland Portal regarding: CBI00XXXXXX. Please log into the Portal to view this message. All users (including Portal Administrators) need to be explicitly permissioned to view messages. If you are a Portal Administrator, you can manage all permissions from the Portal Administration > Manage Users screen, by choosing the relevant user and clicking Actions > Manage Permissions. All other users should contact their firm’s Portal Administrator. To read a message from the Central Bank:

1. Log in to the Portal.
2. Select "Messages" from the left-hand menu.
3. You will see a notification badge showing the number of unread messages.
4. Click on the message to open it.
5. The message window will display:

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6. The context (the AR application reference number) is hyperlinked and can be
used to bring the User to the application.
7.7 Sending Messages to the Central Bank
You can send messages to the Central Bank to:

• Provide additional information or documents.
• Ask questions about the application.
• Request clarification on requirements.
• Provide updates on the application.
  7.8 Replying to a Message
  To reply to a message from the Central Bank:

1. Open the message you wish to reply to.
2. Click the "Reply" button at the bottom of the message.
3. A reply form will open.
4. The "To" field will be automatically populated with the Central Bank's CASP
   Authorisations team.
5. The "Subject" field will be automatically populated with the AR reference.
6. Type the reply in the message body.
7. (Optional) Click "Add Document" to attach supporting files.
8. Click "Send".
   7.9 Sending a New Message
   You can also send a new message to the Central Bank without first receiving a message from them. To send a new message:

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1. Navigate to "Authorisations" in the left-hand menu.
2. Locate the application in the grid.
3. Click the "Actions" dropdown menu.
4. Select "View Application".
5. Scroll to the bottom of the application view.
6. Click "Create New Message".
7. A message form will open.
8. The "To" field will be automatically populated with the CASP Authorisations
   team.
9. The "Subject" field will be automatically populated with the AR reference.
   10.Type the message in the message body.
   11.(Optional) Click "Add Document" to attach supporting files.
   12.Click "Send".

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7.10 Viewing The Message History
You can view all messages you have sent and received via the Messages section.
To view the message history:

1. Select "Messages" from the left-hand menu.
2. You will see two tabs:
   o Inbox: Messages received from the Central Bank o Sent: Messages you have sent to the Central Bank
3. Click on any message to view its full content.
   Important: All documents sent via secure message will be stored with the application and can be viewed in the "View Documents" section (see Section 6.6). 8 Application Stage The “Application” is the second stage of the process to obtain CASP Authorisation approval.
   8.1 When to Submit the Application
   You can only submit the authorisation Application after:
4. The Pre-Application status has changed to "Pre-Application Completed”.
5. You have received a secure message from the Central Bank confirming you may
   proceed.
   8.2 Submitting the Application
   Once you have received confirmation that the Pre-Application has been complete from the Central Bank you may proceed, following the steps below Step 1: Navigate to Create New Application
6. Log in to the Portal.
7. Select "Authorisations" from the left-hand menu.

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 28 Back to Contents
3. Click "Create New Application".
4. Click "Application (CASP)".
Step 2: Complete Application form
The authorisation Application form will open. The form contains six sections:

• Application Form (mandatory)
• Programme of Operations / Business Plan (mandatory)
• Supporting documentation (mandatory)
• Related Applications
• Point of Contact (mandatory)
• Comments
  8.3 Uploading the Application Form
  The Application Form is the formal CASP authorisation application document provided by the Central Bank available to download here.
• Only 1 file can be uploaded in this section
  To upload the Application Form:

1. Navigate to the "Application Form" section.
2. Click "Select File" to open the computer's file explorer or drag and drop the
   file directly into the upload area.
3. Choose the completed Application Form and click "Open”.
4. The file will appear in the upload area.
   8.4 Uploading Programme of Operations/Business Plan
   Only 1 file can be uploaded in this section (Additional files can be submitted via Secure Message)

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 29 Back to Contents To upload the Programme of Operations:

1. Navigate to the "Programme of Operations/ Business Plan " section.
2. Click "Select File" to open the computer's file explorer or drag and drop the
   file directly into the upload area.
3. Choose the completed Programme of Operations document and click "Open”.
4. The file will appear in the upload area.
   8.5 Uploading Supporting Documentation
   Please refer to Application Form for authorisation as a Crypto-Asset Service Provider for a list of the supporting documents that should be submitted. To upload Supporting documentation:
5. Navigate to the "Supporting documentation" section.
6. Click "Select File" to open the computer's file explorer or drag and drop files
   directly into the upload area.
7. Choose the file(s) you wish to upload and click "Open”.
8. The file(s) will appear in the upload area.
   To remove a document(s):

• Click the eraser icon next to the document name
• Hovering over a file in Supporting documents will show a red X, individual
  documents can be deleted using this functionality To add additional documents:
• Click the file icon to add more files
  8.6 Linking Related Applications
  The "Related Applications" section allows you to link the Application to the Pre￾Application. To link the Pre-Application:

1. Navigate to the "Related Applications" section.
2. Click "Add new Application reference”.

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3. A field will appear for you to enter an application reference number.
4. Enter the Pre-Application AR reference number (e.g. AR00000001).
Where to find the Pre-Application AR reference:

1. Navigate to "Authorisations" in the left-hand menu.
2. Click the "Closed Applications" tab.
3. Locate the Pre-Application.
4. The AR reference is shown in the "Status" column.
5. Copy this reference number and paste it into the "Related Applications"
   field.
   To add additional application references:

• Click "Add new application reference" again.
• This allows you to link multiple related applications if applicable.
  To remove an application reference:
• Click the icon next to the reference number.

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8.7 Designating a Point of Contact
The Point of Contact is the individual within the organisation who will receive all correspondence from the Central Bank regarding this Application. To designate a Point of Contact:

1. Navigate to the "Point of Contact" section.
2. Click the dropdown menu.
3. Select the appropriate individual from the list of users associated with the
   institution.
4. This person will receive all secure messages related to the authorisation
   Application.
   Note: The Submitter will also receive secure messages.
   Important considerations:

• Ensure the Point of Contact is aware of their designation
• Confirm they have the necessary permissions to access messages
• The Point of Contact can be changed at any time
  8.8 Adding Comments
  The "Comments" section allows you to provide additional information or context about the Application. Use this section to:
• Explain any significant aspects of the application
• Provide context for the business model
• Clarify any complex information
• Draw attention to specific documents
• Explain any changes from the Pre-Application
• Address any known concerns or potential questions

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8.9 Submitting the Authorisation Application
At the bottom of the form, there are three buttons:
Button Function
Close Closes the form without saving. Any information entered will be lost.
Save & Close Closes the form without saving. Any information entered will be lost.
Submit Submits the completed form to the Central Bank. Once submitted, you cannot edit the form. To submit the Application:

1. Review all information to ensure accuracy and completeness.
2. Ensure all mandatory fields are completed.
3. Click "Submit".
4. A confirmation message will appear indicating the Application has been
   received and is pending validation.
5. Refresh the page to see the application status update to "Submitted".
   8.10 Application Status Tracking
   After submitting the Application, you can track its progress via the Portal:
6. Navigate to "Authorisations" in the left-hand menu.
7. The Application will appear in the "Open Applications" tab.
8. The "Status" column shows the current stage of the application.
   For information on application statuses, see Section 5.2.
   You will also receive secure messages from the Central Bank if additional information is required or when the Application has been reviewed and the Central Bank has comments on the Pre-Application. 9 Frequently Asked Questions
   9.1 What do I do if I'm unable to access the Portal?
   If you are experiencing technical issues accessing the Portal:

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4. Check the internet connection – Ensure you have a stable internet
connection
5. Try a different browser – Try accessing the Portal using Chrome or Edge
6. Clear the browser cache – Delete cookies and cached data for the Portal
7. Disable browser extensions – Some extensions may interfere with Portal
functionality
8. Check Portal status – Visit the Central Bank website to check if there are any
known issues
If the problem persists:

• Email: onlinereturns@centralbank.ie
• Phone: 01 224 4545
• Provide details of the error message you received
• Include the email address and organisation name
  For general Portal guidance, visit the following link For registration and login help, visit the following link
  9.2 What do I do if the Point of Contact is out of office?
  If the designated Point of Contact will be unavailable for an extended period:

1. Designate a temporary contact – The Portal Administrator can update the
   Point of Contact:
   o Navigate to "Authorisations" in the left-hand menu o Locate the application in the grid o Click the edit icon next to the Point of Contact field o Select a new contact from the dropdown o Click the tick icon to confirm
2. Provide contact details – Include the temporary contact's name and email
   address in the message to the Central Bank
3. Ensure permissions – Confirm the temporary contact has appropriate
   messaging permissions
4. Update when returning – Change the Point of Contact back when the
   original contact returns
   9.3 Can I save my application as a draft?
   Yes. When completing an application form (Pre-Application / Application):
5. Click the "Save & Close" button at any time to save the progress as a draft
6. The form will be saved with all information you have entered

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3. You can return to the draft later to make changes before submitting
Important: Once an application is submitted, it cannot be edited. You can only view it, withdraw it, or send additional documents via secure message.
9.4 Do I create a new application to submit additional documents?
No. Do not create a new application to submit additional documents.
Instead, use the Secure Messaging function, this ensures all correspondence are in one place under the Application number The Central Bank will receive the message and documents in the context of the existing application. All documents will be stored together and can be viewed in the "View Documents" section. Benefits of using secure messaging:

• Maintains all correspondence in one place
• Documents are automatically linked to the application
• Creates an audit trail of all submissions
• Avoids confusion with multiple applications
  9.5 How can I see all my documents uploaded in one place?
  To view all documents associated with the application:

1. Navigate to "Authorisations" in the left-hand menu
2. Locate the application in the grid
3. Click "Actions" dropdown
4. Select "View Documents"
   The "Source" column indicates how each document was submitted:

• Portal Submission: Uploaded directly via the application form
• Secure Message: Sent to the Central Bank via the messaging system
  This view provides a complete record of all documents associated with the application and helps ensure nothing has been missed.
  9.6 What if the Status is stuck at "Pending"?
  If the application status remains at "Pending" for an extended period:

1. Refresh the page – Sometimes the status display needs to be refreshed
   o Press F5 or click the refresh button in the browser o Wait a few seconds for the page to reload
2. Log out and log back in – Clear the session and reconnect
   o Click "Account Settings" in the top right corner

Guide to submitting CASPs Authorisation Applications on the Central Bank of Ireland Portal Central Bank of Ireland Page 35 Back to Contents o Select "Logout" o Log back into the Portal o Navigate to the application again
3. Contact the Central Bank – If the issue persists after trying the above steps:
o Email: onlinereturns@centralbank.ie o Phone: 01 224 4545 o Provide the application AR reference number o Explain what status the application is showing o Include a screenshot if possible The Portal team will investigate the issue and resolve it as quickly as possible.
9.7 Can I withdraw my application after it has been approved?
Once the application has been approved and you have been granted CASP authorisation:

• You cannot withdraw the application via the Portal
• The authorisation status will show as "Authorised" in the "Closed
  Applications" tab
• If you wish to cease CASP activities, you must contact the Central Bank's
  Authorisation Team caspsupervision@centralbank.ie
  9.8 Who should I contact if I have questions?
  For questions about:
  Topic Contact
  CASP authorisation requirements caspauthorisations@centralbank.ie Portal technical issues onlinereturns@centralbank.ie or 01 224 4545 Portal access and registration onlinereturns@centralbank.ie or 01 224 4545 Application status or progress CASPAuthorisations (via secure message) Document submission or messaging CASPAuthorisations (via secure message) General regulatory guidance Visit the following webpage Best practice for contacting the Central Bank:
• Use secure messaging via the Portal for application-related queries (creates
  an audit trail)

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• Use email for technical or administrative issues
• Include the institution name and CBI Code in all correspondence
• Be as specific as possible about the question or issue