2021-02-05 | 8/SEOJK.05/2021Added
Financial Services Authority Circular No. 8/SEOJK.05/2021 establishes detailed risk management standards for insurance, Sharia insurance, reinsurance, and Sharia reinsurance companies. The regulation mandates the implementation of a risk management framework covering active oversight by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board, adequate policies and procedures, risk identification and monitoring processes, and internal control systems. It requires companies to address nine specific risk types, manage risks associated with business expansion, and align their internal guidelines with these standards, repealing the previous Circular No. 10/SEOJK.05/2016 effective from February 5, 2021.
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CIRCULAR LETTER OF THE FINANCIAL SERVICES AUTHORITY REPUBLIC OF INDONESIA NUMBER 8 /SEOJK.05/2021
CONCERNING
THE IMPLEMENTATION OF RISK MANAGEMENT FOR INSURANCE COMPANIES, SHARIA INSURANCE COMPANIES, REINSURANCE COMPANIES, AND SHARIA REINSURANCE COMPANIES
In relation to the mandate of Article 25 of Financial Services Authority Regulation Number 44/POJK.05/2020 concerning the Implementation of Risk Management for Non-Bank Financial Service Institutions (State Gazette of the Republic of Indonesia Year 2020 Number 200, Supplement to the State Gazette of the Republic of Indonesia Number 6552), it is necessary to further regulate the implementation of risk management, the organizational structure of the risk management committee, the organizational structure of the risk management function, the relationship between business and operational functions with the risk management function, and the management of risks arising from the development or expansion of business activities for insurance companies, Sharia insurance companies, reinsurance companies, and Sharia reinsurance companies in this Financial Services Authority Circular Letter as follows:
I. GENERAL PROVISIONS
In this Financial Services Authority Circular Letter, the following terms are defined as:
Company means an insurance company, Sharia insurance company, reinsurance company, and Sharia reinsurance company.
Insurance Company means a general insurance company and a life insurance company, including those conducting part of their business based on Sharia principles.
Sharia Insurance Company means a Sharia general insurance company and a Sharia life insurance company.
Reinsurance Company means a company conducting reinsurance business, including those conducting part of their business based on Sharia principles.
Sharia Reinsurance Company means a company conducting Sharia reinsurance business.
Risk is the potential for losses that cannot be controlled and/or can be controlled due to the occurrence of a specific event.
Risk Management is a series of procedures and methodologies used to identify, measure, control, and monitor Risks arising from all business activities of the Company.
Strategic Risk is Risk due to inaccuracies in making and/or implementing strategic decisions and failures in anticipating changes in the business environment.
Operational Risk is Risk due to insufficient and/or non-functioning internal processes, human error, system failures, and/or external events affecting the Company's operations.
Insurance Risk is the Risk of the Company's failure to meet obligations to policyholders, insured parties, or participants as a result of insufficient risk selection (underwriting) processes, premium or contribution setting, use of reinsurance, and/or claims handling.
Credit Risk is Risk due to the failure of other parties to meet their obligations to the Company.
Market Risk is Risk on asset, liability, equity, and/or administrative account positions, and/or derivative transactions due to changes in market conditions.
Liquidity Risk is Risk due to the Company's inability to meet maturing obligations from cash flow funding sources and/or from liquid assets that can be easily converted into cash, without disrupting the Company's activities and financial condition.
Legal Risk is Risk arising from legal claims and/or weaknesses in legal aspects.
Compliance Risk is Risk due to the Company's failure to comply with and/or implement applicable laws and regulations and provisions applicable to the Company.
Reputational Risk is Risk due to a decline in the level of trust of stakeholders stemming from negative perceptions of the Company.
Board of Directors is the corporate organ authorized and fully responsible for the management of the company, in accordance with its purpose and objectives, and representing the company, both inside and outside of court, in accordance with the articles of association for Companies in the form of a limited liability company or equivalent to the Board of Directors for Companies in the form of a cooperative and joint venture legal entity.
Board of Commissioners is the corporate organ tasked with general and/or specific supervision in accordance with the articles of association and providing advice to the Board of Directors for Companies in the form of a limited liability company or equivalent to the Board of Commissioners for Companies in the form of a cooperative and joint venture legal entity.
Sharia Supervisory Board is a board that has the task and function of supervision and providing advice to the Board of Directors regarding the implementation of the Company's activities to ensure compliance with Sharia principles.
Policyholder is a party that binds itself through an agreement with an Insurance Company, Sharia Insurance Company, Reinsurance Company, or Sharia Reinsurance Company to obtain protection or management of risk for themselves, the insured, or other participants as referred to in Law Number 40 of 2014 concerning Insurance.
Insured is a party facing risk as regulated in an insurance agreement or reinsurance agreement as referred to in Law Number 40 of 2014 concerning Insurance.
Participant is a party facing risk as regulated in a Sharia insurance agreement or Sharia reinsurance agreement as referred to in Law Number 40 of 2014 concerning Insurance.
II. STANDARDS AND GUIDELINES FOR THE IMPLEMENTATION OF RISK MANAGEMENT
The implementation of Risk Management by Companies must be adjusted to the Company's objectives, business policies, size, and complexity of business, considering the Company's developing conditions and potential problems faced.
In the implementation of Risk Management as referred to in item 1, the Company must have and implement written Risk Management strategies, policies, and procedures.
The implementation of Risk Management as referred to in items 1 and 2 refers to the standards and guidelines for the implementation of Risk Management as referred to in Appendix I, which is an integral part of this Financial Services Authority Circular Letter.
The written Risk Management strategies, policies, and procedures as referred to in item 2 can be formulated in the form of the Company's internal Risk Management guidelines.
The standards and guidelines for the implementation of Risk Management as referred to in item 2 serve as the minimum reference for Companies in implementing Risk Management, to ensure that all Risks faced by the Company are identified, measured, controlled, and monitored appropriately.
The Risk Management strategies, policies, and procedures as referred to in item 4 must at least cover:
a. the implementation of Risk Management which at least covers:
Companies must have an organizational structure that supports the effective implementation of Risk Management, including the organizational structure of the risk management committee and the organizational structure of the risk management function, which are an integral part of the Company's Risk Management organizational structure.
The Company's Risk Management organizational structure as referred to in item 7 must explain the relationship between business and operational functions with the risk management function.
The Risk Management organizational structure as referred to in items 7 and 8 refers to Appendix II, which is an integral part of this Financial Services Authority Circular Letter.
In the context of risk measurement, Companies may use various risk measurement approaches, including the use of models for internal purposes (internal model). Measurement using internal models is intended to anticipate the increasingly complex business activities of the Company and to anticipate the Company's future policies. The implementation of internal models requires various minimum quantitative and qualitative requirements so that risk assessment results can better reflect the Company's actual condition.
In order to implement effective Risk Management, the Company takes preparatory, developmental, and/or refinement steps, including:
a. conducting an analysis of the organization, Risk Management policies, and procedures or internal Risk Management guidelines; b. formulating a plan to refine the Company's Risk Management according to the reference in the standard guidelines for Risk Management implementation, in case there is a mismatch between the Risk Management strategies, policies, and procedures, or internal Risk Management guidelines for the Company, in accordance with the standard guidelines for Risk Management implementation in this Financial Services Authority Circular Letter;
c. socializing the Risk Management strategies, policies, and procedures, or internal Risk Management guidelines to employees so that they understand Risk Management practices, and developing a risk culture among all employees at every level of the Company's organizational structure; and
d. ensuring that the internal audit function participates in monitoring the formulation and refinement of internal Risk Management guidelines and the implementation of Risk Management by the Company, including the risk profile assessment as regulated in Financial Services Authority Regulations regarding the assessment of the financial health level of non-bank financial service institutions.
The implementation of Risk Management by Companies also includes the implementation of anti-money laundering and counter-terrorism financing programs as regulated in Financial Services Authority Regulations regarding the implementation of anti-money laundering and counter-terrorism financing programs in the financial services sector.
III. MANAGEMENT OF RISKS ARISING FROM THE DEVELOPMENT OR EXPANSION OF BUSINESS ACTIVITIES OF COMPANIES
Companies must have written policies and procedures to manage the inherent risks associated with the development or expansion of business activities.
The Risk Management policies and procedures for the development or expansion of business activities must be in line with the Company's business plan.
Business activities of the Company categorized as a form of development or expansion of business activities are business activities that:
a. have never been conducted previously by the Company, such as marketing insurance products in business lines that the Company has never operated; or b. have been implemented previously by the Company, but involve development that changes or increases certain Risk exposures to the Company, such as the addition of new banks that become partners of the Company in bancassurance.
The Risk Management strategies, policies, and procedures, or the Company's internal Risk Management guidelines regarding aspects as referred to in Section II item 6 letters a and b need to be adjusted in the event that the development or expansion of the Company's business activities has a significant impact on the Company's overall business activities.
IV. OTHER PROVISIONS
Companies that already have Risk Management strategies, policies, and procedures or internal Risk Management guidelines, but which are not yet in accordance with the standards and guidelines for Risk Management implementation as referred to in the Appendix of this Financial Services Authority Circular Letter, must adjust and refine their Risk Management strategies, policies, and procedures, or internal Risk Management guidelines by referring to this Financial Services Authority Circular Letter.
Companies may expand and deepen the standard guidelines for Risk Management implementation as referred to in the Appendix of this Financial Services Authority Circular Letter according to the Company's needs.
V. CLOSING
At the time this Financial Services Authority Circular Letter takes effect, Financial Services Authority Circular Letter Number 10/SEOJK.05/2016 concerning Guidelines for the Implementation of Risk Management and Self-Assessment Report on the Implementation of Risk Management for Non-Bank Financial Service Institutions is declared not applicable to Companies.
The provisions in this Financial Services Authority Circular Letter take effect on the date of establishment.
Established in Jakarta on February 5, 2021
EXECUTIVE HEAD OF SUPERVISOR
FOR INSURANCE, PENSION FUNDS,
LENDING INSTITUTIONS, AND
OTHER FINANCIAL SERVICE INSTITUTIONS
FINANCIAL SERVICES AUTHORITY
REPUBLIC OF INDONESIA,
Signed,
RISWINANDI
This copy is in accordance with the original
Director of Legal Affairs 1
Legal Department
Signed,
Mufli Asmawidjaja
APPENDIX I
CIRCULAR LETTER OF THE FINANCIAL SERVICES AUTHORITY REPUBLIC OF INDONESIA NUMBER 8 /SEOJK.05/2021
CONCERNING
THE IMPLEMENTATION OF RISK MANAGEMENT FOR INSURANCE COMPANIES, SHARIA INSURANCE COMPANIES, REINSURANCE COMPANIES, AND SHARIA REINSURANCE COMPANIES
TABLE OF CONTENTS
I. IMPLEMENTATION OF RISK MANAGEMENT........................................................ - 1 -
A. Active Supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board ............................................................................................ - 1 - B. Adequacy of Risk Management Policies and Procedures and Establishment of Risk Limits...................................................................................... - 8 -
C. Adequacy of Risk Identification, Measurement, Control, and Monitoring Processes, as well as Risk Management Information Systems ...... - 14 -
D. Comprehensive Internal Control System ............................. - 22 -
II. IMPLEMENTATION OF RISK MANAGEMENT FOR EACH RISK . - 25 -
A. Strategic Risk .............................................................................. - 25 -
STANDARDS AND GUIDELINES FOR THE IMPLEMENTATION OF RISK MANAGEMENT FOR INSURANCE COMPANIES, SHARIA INSURANCE COMPANIES, REINSURANCE COMPANIES, AND SHARIA REINSURANCE COMPANIES
I. IMPLEMENTATION OF RISK MANAGEMENT
As regulated in Financial Services Authority Regulation Number 44/POJK.05/2020 concerning the Implementation of Risk Management for Non-Bank Financial Service Institutions, Companies are required to implement Risk Management effectively, which at least covers 4 (four) pillars, namely:
The implementation of Risk Management for each of these pillars is elaborated as follows:
A. Active Supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board
The Board of Directors, Board of Commissioners, and Sharia Supervisory Board are responsible for the effectiveness of Risk Management implementation in the Company. Therefore, the Board of Directors, Board of Commissioners, and Sharia Supervisory Board must at least:
a. have a good understanding of the types and levels of inherent risk in the Company's business activities; b. provide clear direction in the implementation of Risk Management;
c. conduct active supervision and risk mitigation;
d. develop a Risk Management culture in the Company; e. ensure an adequate organizational structure to support effective Risk Management implementation; f. establish clear tasks and responsibilities in the implementation of Risk Management for each function; and g. ensure the adequacy of the quantity and quality of human resources to support effective Risk Management implementation.
Matters to be considered in the implementation of active supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board include the following:
a. Authority and Responsibilities of the Board of Directors, Board of Commissioners, and Sharia Supervisory Board
risk exposure, or risk profile significantly, as well as updating risk management strategies, policies, procedures, and frameworks as necessary based on evaluation results; b) be responsible for the implementation of risk management policies and the risk exposure taken by the Company as a whole, including among others:
i. evaluating and providing guidance based on reports submitted by the risk management function, including reports regarding the risk profile;
ii. taking necessary actions in accordance with the Company's risk profile, including by providing guidance regarding the implementation of risk management to each function within the Company;
iii. ensuring that all material risks and the impacts arising from such risks have been followed up on and submitting accountability reports regarding such follow-up to the Board of Commissioners periodically. Such reports include, among others, reports on developments and issues related to material risks, accompanied by improvement steps that have been, are being, and will be taken;
iv. ensuring the implementation of improvement steps for issues or deviations in the Company's business activities found by the internal audit function; and
v. submitting accountability reports regarding the implementation of risk management policies and the risk exposure taken by the Company to the Board of Commissioners and the Sharia Supervisory Board at least once every 6 (six) months.
c) evaluate and decide on transactions and risk limits requiring Board of Directors approval; d) develop a risk management culture at all levels of the organization, including among others adequate communication to all levels of the organization regarding the importance of effective internal controls; e) ensure the improvement of human resource competence related to risk management so that the Company has sufficient resource support to manage and control risks, including through continuous education and training programs related to risk management implementation; f) ensure that the risk management function operates independently, reflected among others by:
i. the separation of functions between the risk management function, which identifies, measures, controls, and monitors risks, and the internal control function; and
ii. the implementation of risk management free from conflicts of interest between functions;
g) conduct periodic reviews to ensure:
i. the accuracy of risk assessment methodologies;
ii. the adequacy of the risk management information system implementation; and
iii. the appropriateness of risk management policies and procedures as well as the establishment of risk limits,
these reviews are conducted to anticipate changes in external and internal factors;
4) Authority and responsibilities of the Board of Commissioners, at a minimum include:
a) Approve and evaluate risk management policies drafted by the Board of Directors. Evaluation is conducted at least once every 1 (one) year or more frequently in the event of changes in factors significantly affecting the Company's business activities. b) Evaluate the accountability of the Board of Directors at least once every 6 (six) months and provide guidance for improvements regarding the implementation of risk management policies periodically. Evaluations are conducted to ensure that the Board of Directors manages the Company's activities and risks effectively and ensures that risk management policies and processes are implemented effectively and integrated into the overall risk management process. In conducting such evaluations, the Board of Commissioners forms a risk monitoring committee tasked with assisting the Board of Commissioners in monitoring the implementation of risk management drafted by the Board of Directors; c) evaluate and decide on requests from the Board of Directors related to transactions and risk limits requiring Board of Commissioners approval. Such transactions and risk limits are business or operational activities that have exceeded the authority of the Board of Directors to do so, in accordance with the Company's internal policies and procedures;
5) Authority and responsibilities of the Sharia Supervisory Board, at a minimum include:
a) evaluate risk management policies related to the fulfillment of Sharia principles at least once every 1 (one) year and at any time in the event of changes in factors significantly affecting the Company's business activities; b) evaluate the accountability of the Board of Directors regarding the implementation of risk management policies related to the fulfillment of Sharia principles at least once every 6 (six) months; c) provide guidance based on the evaluation results of risk management policies and the accountability of the Board of Directors regarding the implementation of risk management, to ensure the effectiveness of policies and risk management processes related to the application of Sharia principles. b. Human Resources (HR) In carrying out the responsibility for implementing risk management related to HR, the Board of Directors must:
a. Risk Identification
b. Risk Measurement
c. Risk Control
d. Risk Monitoring
e. Risk Management Information System
D. Comprehensive Internal Control System
II. GUIDELINES FOR THE IMPLEMENTATION OF RISK MANAGEMENT FOR EACH RISK
A. Strategic Risk
affecting the business activities of the Company.
e) The Board of Directors is responsible for ensuring that Risk Management for Strategic Risk has been implemented effectively and consistently across all related levels of the organization. In the event that the Board of Directors delegates part of its responsibilities to executive officers and management below them, such delegation does not eliminate the obligation of the Board of Directors as the primary party responsible.
Human Resources (HR)
Adequacy of Human Resources for Strategic Risk refers to the provisions as referred to in Roman I letter A number 2 letter b.
Risk Management Organization for Strategic Risk
a) All business and operational functions and support functions in the Company are responsible for assisting the Board of Directors in formulating strategic planning, and implementing strategies effectively. b) Business and operational functions and other support functions are responsible for ensuring at least:
i. Risk Management practices for Strategic Risk and controls in business and operational functions are consistent with the overall Risk Management framework for Strategic Risk; and
ii. business and operational functions and other support functions have policies, procedures, and resources to support the effectiveness of the Risk Management framework for Strategic Risk.
c) The Board of Directors overseeing the Risk Management function leads the change programs required in the implementation of the established strategy. d) The Risk Management function in the Strategic Risk Risk Management process at least:
i. coordinates with business and operational functions in the strategic planning process;
ii. monitors the development of strategic plan implementation, and provides input regarding opportunities and options available for continuous strategy development and improvement; and
iii. ensures that all strategic issues and their impact on the achievement of strategic goals have been followed up on in a timely manner.
b. Adequacy of Risk Management Policies and Procedures and Risk Limit Setting In implementing Risk Management policies and procedures and risk limit setting for Strategic Risk, in addition to implementing Risk Management policies and procedures and risk limit setting as referred to in Roman I letter B, in each aspect of the Company, the following applications must be added:
b) The Company must establish strategic plans and business plans in writing and implement these policies. c) The strategic plans and business plans must be evaluated and adjusted in the event of deviations from targets to be achieved due to significant external and internal changes. d) In the event that the Company plans to implement long-term and sustainable strategies, the Company must have adequate managerial succession plans to support the effective implementation of strategies on a sustainable basis. e) The Company has adequate capital to support strategic plans. f) The Company's Risk Management strategy must at least cover the setting of 4P (product, price, position, and promotion or products/services, price, position, and promotion).
Risk Appetite and Risk Tolerance
The setting of risk appetite and risk tolerance for Strategic Risk refers to the provisions as referred to in Roman I letter B number 6 letter b.
Policies and Procedures
a) The Company must have and apply policies and procedures to formulate and approve strategic plans. b) The Company must have adequate procedures to identify and respond to changes in the business environment. c) The Company must have procedures to measure progress achieved from the realization of business plans and performance according to the established schedule.
Limit Setting
Strategic Risk limits generally relate to limitations on deviations from the established strategic plans, such as budget deviation limits and target completion time deviation limits.
c. Adequacy of Risk Identification, Measurement, Control, and Monitoring Processes, and Risk Management Information Systems for Strategic Risk
In implementing Risk Management through the processes of risk identification, measurement, control, and monitoring, as well as the Risk Management information system for Strategic Risk, in addition to implementing the processes as referred to in Roman I letter D, in each process, the Company must add the following applications:
Strategic Risk Identification
a) The Company must identify and account for deviations as a result of the non-realization or ineffectiveness of the implementation of business strategies or established business plans, especially those that have a significant impact on the Company's business activities. b) The Company must conduct Risk analysis, primarily on strategies that require many resources or are high-risk, such as entering a new market share strategy, acquisition strategy, or offering new products/services, or attracting new customers.
Strategic Risk Measurement
a) In measuring Strategic Risk, among others, indicators/parameters such as the alignment of strategy with business environment conditions, high-risk and low-risk strategies, the Company's strategic position in the insurance industry, and the realization of business plans can be used. b) The Company can conduct stress testing on strategy implementation to identify any events or changes in the business environment that could have a negative impact on the fulfillment of initial assumptions of strategic plans and measure the potential negative impact of such events on the Company's business activities, both financially and non-financially. c) Stress testing results must provide feedback to the strategy planning process. d) In the event that stress testing results produce a Risk level higher than the Risk tolerance or the Company's ability to absorb Risk, the Company develops contingency plans or strategies to mitigate the Risk in question.
Strategic Risk Control
a) The Company must have systems and controls to monitor strategy implementation, business decision-making, and the Company's response to external changes to ensure that the Risk taken remains within tolerance limits and to report significant deviations to the Board of Directors. These Risk control systems must be approved and reviewed periodically by the Board of Directors to ensure their continuous suitability. b) The Company must have a good strategy formulation and setting process and have a good part monitoring the implementation of the Company's strategic plans so that it can ensure the conditions after the implementation of such strategies on the Company's business activities.
Strategic Risk Monitoring
a) The Company must have a process to monitor and control the development of strategy implementation periodically. Monitoring is carried out, among others, by considering past loss experiences caused by Strategic Risk or deviations in the implementation of strategic plans. b) Strategic issues arising from operational and business environment changes that have a negative impact on business activities or the Company's financial conditions are reported to the Board of Directors in a timely manner, accompanied by an analysis of the impact on Strategic Risk and necessary corrective actions.
Risk Management Information System for Strategic Risk
a) The Company must ensure that the management information systems owned are adequate to support the strategic planning and decision-making process and are reviewed periodically. b) The Risk Management function is responsible for ensuring that all material Risks arising from changes in the business environment and strategy implementation are reported to the Board of Directors in a timely manner.
d. Comprehensive Internal Control System
The adequacy of the internal control system in the implementation of Risk Management for Strategic Risk refers to the provisions as referred to in Roman I letter D.
B. Operational Risk
Definition
a. Operational Risk is Risk due to the inadequacy and/or malfunction of internal processes, human error, system failure, and/or the occurrence of external events that affect the Company's operations. b. Operational Risk can originate, among others, from weaknesses in human resources, weaknesses in internal processes, inadequate systems and infrastructure, and external events that have a bad impact on the Company.
c. Operational Risk also includes risks arising from the inadequacy of liabilities caused by weaknesses in the process of setting actuarial assumptions and/or the inability of actuaries to set actuarial assumptions appropriate to the conditions faced.
d. These sources of Risk can cause events that have a negative impact on the Company's operations, so the emergence of Operational Risk event types is one of the measures of success or failure of Risk Management for Operational Risk. Some examples of Operational Risk events can be classified, among others, as internal fraud, external fraud, physical asset damage, system failure, process and execution errors, including fraud arising from money laundering and terrorism financing activities.
Objective
The main objective of Risk Management for Operational Risk is to minimize the likelihood of negative impacts from the malfunction of internal processes, human error, system failure, including information systems used by the Company, or events originating from outside the Company's environment.
Implementation of Risk Management
The implementation of Risk Management for Operational Risk is adjusted to the size and complexity of the Company's business activities. Generally, in the principle of implementing Risk Management for Operational Risk, it must at least cover:
a. Active Supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board In implementing Risk Management through active supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board for Operational Risk, in addition to implementing active supervision as referred to in Roman I letter A, in each aspect of the Company, the following applications must be added:
Authority and Responsibilities of the Board of Directors, Board of Commissioners, and Sharia Supervisory Board
a) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board, according to the scope of their respective authorities, must ensure that Risk Management for Operational Risk is carried out in an integrated manner with other Risk Managements that can impact the Company's overall Risk profile. b) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board are responsible for developing an organizational culture aware of Operational Risk and fostering commitment in managing Operational Risk in accordance with the Company's business strategy. c) The Company's Board of Directors creates a culture of objective disclosure of Operational Risk across all organizational elements so that Operational Risk can be identified quickly and mitigated appropriately. d) The Board of Directors establishes effective reward policies, including remuneration and punishment, for Company employees, which are integrated into the performance evaluation system in order to support the implementation of optimal Risk Management. e) The Board of Directors must ensure that the exercise of authority and responsibilities delegated to service providers has been carried out well and responsibly. f) The Board of Commissioners ensures that the Company's remuneration policies are in accordance with the Company's Risk Management strategy.
Human Resources (HR)
a) The Company must have a code of ethics applied to all employees at every level of the organization. b) The Company must impose sanctions consistently on officials and employees proven to have committed deviations and violations. c) All Company employees become part of the implementation of Risk Management for Operational Risk.
Risk Management Organization for Operational Risk
a) Management of the Company's business and operational functions or support functions are risk owners responsible for the daily Risk Management process for Operational Risk and reporting specific problems and Operational Risks in their functions according to the reporting level. b) In the Risk Management function, the Company can form an independent function or appoint an official responsible for carrying out the Risk Management function for Operational Risk comprehensively. This function or official is tasked with assisting the Board of Directors in managing Operational Risk and ensuring that Risk Management policies for Operational Risk run at all levels of the organization. c) To facilitate the Risk Management process for Operational Risk in the Company's business and operational functions or support functions and to ensure the consistent implementation of Risk Management policies for Operational Risk, a dedicated operational risk officer can be appointed who has a dual reporting line, namely directly to the head of the business and operational function or support function and to the Risk Management function. The responsibilities of the dedicated operational risk officer include the development of specific Risk indicators for the Company's business and operational functions or support functions, determining escalation limits, and compiling Risk Management reports for Operational Risk.
b. Adequacy of Risk Management Policies and Procedures and Risk Limit Setting In implementing Risk Management policies and procedures and risk limit setting for Operational Risk, in addition to implementing Risk Management policies and procedures and risk limit setting as referred to in Roman I letter B, in each aspect of the Company, the following applications must be added:
Risk Management Strategy
Strategy formulation for Operational Risk refers to the provisions as referred to in Roman I letter B number 6 letter a.
Risk Appetite and Risk Tolerance
The setting of risk appetite and risk tolerance for Operational Risk refers to the guidelines as referred to in Roman I letter B number 6 letter b.
Policies and Procedures
a) The Company has an adequate operational system. b) The Company has an early warning system when there is a mismatch between actual data and data held by the Company. c) The Company must establish Risk Management policies for Operational Risk that must be internalized into the business processes of all business activities and support activities of the Company, including Operational Risk policies that are unique according to the needs of business activities and support activities. d) The Company must have procedures that are derived from Risk Management policies for Operational Risk. These procedures can be:
i. general controls, namely operational controls that are general in nature for all business activities and support activities of the Company, such as separation of functions or the requirement to take leave; and
ii. specific controls, namely operational controls that are specific in nature for each business activity and support activity of the Company, such as the accounting of Policyholders, Insureds, and Participants' documents.
e) The Company must have business continuity management, namely an integrated and comprehensive management process to ensure the continuity of the Company's operations. Some policies that can be implemented include, among others, conducting business impact analysis and recovery strategies implemented by the Company for each type of disturbance that occurs. f) The Company has early warning procedures to handle unexpected changes in information technology systems that increase the likelihood of Operational Risk occurring. g) To mitigate Operational Risk arising from the complexity of internal processes, the Company must have policies that at least cover:
i. controls to prevent Operational Risk for both all internal processes and those related to external parties;
ii. procedures for settling a transaction from the internal process, among others, to ensure the effectiveness of the transaction settlement process;
iii. accounting execution procedures to ensure accurate accounting records, among others, by the suitability of accounting methods used, the accounting process carried out, and the accounting of supporting documents;
iv. asset storage procedures, among others, asset documentation, controls needed for physical asset security, and periodic checks regarding asset conditions;
v. procedures for the execution of product provision and other activities carried out by the Company; and
vi. fraud prevention and settlement procedures.
h) To reduce the likelihood of Operational Risk arising from HR, the Company's Risk Management policies must at least contain policies on recruitment and placement according to organizational needs, effective rewards and punishments for Company employees, competitive remuneration and incentive structures, training and development, periodic rotation, career planning and succession policies, and handling of employment termination issues. i) To reduce the likelihood of Operational Risk arising from systems and infrastructure, the Company's Risk Management policies must at least be supported by procedures for access to management information systems, accounting information systems, Risk management systems, document room security, and data processing rooms. j) To reduce the likelihood of Operational Risk arising from external events, the Company's Risk Management policies must be supported, among others, by insurance protection for the Company's physical assets and backup systems. k) To reduce the likelihood of Operational Risk arising from the profile of Policyholders, Insureds, and Participants and prospective Policyholders, Insureds, and Participants, the Risk Management policy must contain the Company's obligation to conduct Customer Due Diligence (CDD) or Enhanced Due Diligence (EDD) periodically and consistently in accordance with Operational Risk exposure. The implementation of CDD/EDD refers to all requirements and guidelines as regulated in applicable provisions regarding anti-money laundering and terrorism financing prevention. CDD/EDD must be supported by an effective internal control system, particularly the Company's efforts to prevent internal crimes (internal fraud).
Limit Setting
Limit setting for Operational Risk refers to the guidelines as referred to in Roman I letter B number 6 letter d.
c. Adequacy of Risk Identification, Measurement, Control, and Monitoring Processes, and Risk Management Information Systems for Operational Risk
In implementing Risk Management through the processes of risk identification, measurement, control, and monitoring, as well as the Risk Management information system for Operational Risk, in addition to implementing the processes as referred to in Roman I letter C, in each process, the Company must add the following applications:
Operational Risk Identification
a) The Company must identify and measure parameters that affect Operational Risk exposure, among others, the frequency and impact of:
i. system failures and errors;
ii. weaknesses in information technology systems;
iii. failure of relationships with Policyholders, Insureds, or Participants;
iv. accounting calculation errors;
v. delays and errors in benefit payment settlement;
vi. fraud;
vii. accounting manipulation; and
viii. natural disasters.
b) The Company develops a database regarding:
i. types and impacts of losses, caused by Operational Risk based on Risk identification results, in the form of loss data that can be predicted and those that are difficult to predict;
ii. violations of control systems; and
iii. other operational issues that can cause losses in the future.
c) The Company considers various internal and external factors in conducting Operational Risk identification, among others:
i. the Company's organizational structure, Risk culture, HR management, organizational changes, and employee turnover;
ii. the characteristics of Policyholders, Insureds, or Participants, products, as well as the complexity of business activities and transaction volume;
iii. the design and implementation of systems and processes used; and
iv. the external environment, including social and political conditions.
Operational Risk Measurement
a) In measuring Operational Risk, among others, indicators/parameters such as the characteristics and complexity of the Company's business activities, HR, infrastructure and information technology systems, fraud risk, external events, administrative systems, the level of interaction and dependence of the Company, the process of setting actuarial assumptions, and the ability of actuaries to set actuarial assumptions appropriate to the conditions faced by the Company can be used. b) The Company considers various internal and external factors in conducting Operational Risk measurement. c) Methods that can be used by the Company to conduct Operational Risk measurement, among others, scorecards, risk mapping, and frequency matrices. d) For Companies that have not yet developed special methods for conducting Operational Risk measurement, the main source of Operational Risk information is internal audit findings related to Operational Risk.
Operational Risk Control
a) Risk control is carried out consistently in accordance with the risk appetite, results of identification, and measurement of Operational Risk.
b) In implementing Operational Risk controls, the Company may develop programs to mitigate Operational Risk, including securing information technology processes and outsourcing certain operational activities while maintaining the confidentiality and security of the Company's data in Outsourcing Cooperation Agreements (PKS). c) In the event the Company develops information technology process security, the Company must ensure the security level of electronic data processing. d) The Company must have a support system, which at a minimum covers:
i. early identification of errors;
ii. efficient, accurate, and timely processing and settlement of all transactions; and
iii. confidentiality, truthfulness, and security of all transactions.
e) The Company must periodically review procedures, documentation, data processing systems, contingency plans, and other operational practices to reduce the likelihood of human error.
Operational Risk Monitoring
a) The Company must conduct continuous monitoring of Operational Risk across all Operational Risk exposures and losses that may arise from the Company's business activities, including by implementing an internal control system and providing periodic reports on losses caused by Operational Risk. b) The Company must periodically review, adjusted to the risk level of operational activities and/or potential changes in the environment impacting operational activities, the factors causing Operational Risk and the impact of its losses.
Risk Management Information System for Operational Risk
a) The management information system must be able to generate complete and accurate reports to detect and correct deviations in a timely manner. b) The Company must have a reporting mechanism for Operational Risk that can provide information according to the Company's needs, including as follows:
i. Operational Risk profile and losses caused by Operational Risk;
ii. results from various Operational Risk measurement methods and trends, and a summary of internal audit function findings;
iii. report on the status and effectiveness of the implementation of action plans for operational risk issues;
iv. deviation reports;
v. fraud incident reports, for example in the form of a whistleblowing system; and
vi. recommendations from the Risk Management function regarding reviews conducted on the Company's Operational Risk assessment.
d. Comprehensive Internal Control System
In implementing Risk Management through the implementation of an internal control system for Operational Risk, in addition to implementing internal controls as referred to in Roman I letter D, the Company needs to have a routine rotation system to avoid the potential for self-dealing, collusion, or concealment of documentation or transactions that are not normal.
C. Insurance Risk
Definition
a. Insurance Risk is the Risk of the Company's failure to fulfill obligations to Policyholders, Insureds, or Participants as a result of insufficient risk selection (underwriting) processes, premium setting (pricing), use of reinsurance, and/or claims handling. b. Insurance risks faced by the Company can originate from various business activities of the Company, including the types of products owned, product duration, risks covered, and benefits provided by the Company to Policyholders, Insureds, or Participants.
c. Insurance risk can cause direct or indirect financial losses and opportunity cost losses (loss of opportunity to obtain profit).
Objective
The main objective of Risk Management for Insurance Risk is to ensure that the Company's business activities are not exposed to Insurance Risks that can cause significant losses or even disrupt the Company's business continuity.
Implementation of Risk Management
The implementation of Risk Management for Insurance Risk is adjusted based on the characteristics, business scale, and complexity of the Company's business activities. Generally, in the principle of implementing Risk Management for Insurance Risk, it covers at least:
a. Active Supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board In implementing Risk Management through active supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board for Insurance Risk, in addition to implementing active supervision as referred to in Roman I letter A, each aspect of the Company must add the following implementation:
Authority and Responsibilities of the Board of Directors, Board of Commissioners, and Sharia Supervisory Board
a) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board, according to the scope of their respective authorities, must ensure that Risk Management for Insurance Risk is carried out in an integrated manner with other Risk Management that can impact the Company's Insurance Risk profile. b) The Board of Directors must ensure that every issue with the potential to cause Insurance Risk can be effectively resolved by the relevant work unit and that monitoring is conducted over corrective actions for such potential. c) The Board of Directors ensures that marketed products have been analyzed and adjusted to market needs. d) The Board of Directors must establish a product development strategy plan and product evaluation. e) The Board of Directors must ensure that standard operating procedures applicable in the Company comply with best practices, including the underwriting process, claims handling, and product distribution.
Human Resources (HR)
a) Adequacy of HR for Insurance Risk refers to the scope of general implementation as described in operational risk. b) The Company needs to have effective underwriting and claims functions, as well as an actuarial function capable of evaluating and providing recommendations to the Company at least regarding technical provisions and premium rate setting in accordance with applicable regulations. A healthy actuarial function is one that places appropriate HR with sufficient understanding in the actuarial field so that the Company can carry out its activities properly.
Risk Management Organization for Insurance Risk
In the Risk Management function for Insurance Risk, the Company can form work units or committees that can support Insurance Risk mitigation, including the marketing unit, actuarial work unit, and insurance product development committee.
b. Adequacy of Risk Management Policies and Procedures and Risk Limit Setting In implementing Risk Management policies and procedures and setting Risk limits for Insurance Risk, in addition to implementing Risk Management policies and procedures and setting Risk limits as referred to in Roman I letter B, in each aspect of the Company, the following implementations need to be added:
Risk Management Strategy
a) The Risk Management Strategy for Insurance Risk must cover strategies for all activities with significant Insurance Risk exposure. This strategy must clearly contain the risk selection process, premium setting, use of reinsurance, and claims handling. b) The Risk Management Strategy for Insurance Risk must align with the Company's objective to fulfill its obligations to Policyholders, Insureds, or Participants. c) The Company has adequate management and control of Insurance Risk for product design/development, premium setting, underwriting, claims, liability valuation, reinsurance, and distribution. d) The Company provides educational opportunities to the Board of Directors and management to enhance their understanding of Insurance Risk. e) The Company implements a strategy regarding the business lines/product types to be selected/marketed. f) The Company has a specific work unit handling claims.
Risk Appetite and Risk Tolerance
The setting of Risk Appetite and Risk Tolerance for Insurance Risk refers to the guidelines as referred to in Roman I letter B number 6 letter b.
Policies and Procedures
a) The Company has policies and procedures regarding product development. b) Product development is adjusted to the Company's policies and procedures and applicable regulations. c) Policies and procedures related to product design and new products involve employees with adequate expertise and experience, among others. d) The Company maps the impact created by the dominance of Insurance Risk on the overall business lines. e) The Company has policies regarding the underwriting process. f) Premium setting procedures comply with the underwriting process so that there is no failure to fulfill obligations to policyholders. g) Policies regarding the selection of covered risks and marketed products comply with the underwriting process. h) Formal procedures for monitoring Insurance Risk become part of the Company's framework and include among others the Risk Management strategy, and the Company's Risk Management procedures and policies. i) The Company periodically evaluates factors from products assessed as part of Insurance Risk, such as the type of risk covered, benefit payment methods, and product types.
Limit Setting
a) The Company must set Risk limits, including product composition and product distribution that can increase Insurance Risk. b) Limits for Insurance Risk are used to reduce risks arising, including those from the types of products marketed and the types of distribution used.
c. Adequacy of Risk Identification, Measurement, Control, and Monitoring Processes, and Risk Management Information System for Insurance Risk
In implementing Risk Management through risk identification, measurement, control, and monitoring processes, as well as the Risk Management information system for Insurance Risk, in addition to implementing processes as referred to in Roman I letter C, each process in the Company must add the following implementation:
Identification of Insurance Risk
a) The Company identifies the nature, type, and complexity of business activities, including the Company's new products and activities. b) In identifying Insurance Risk, it is necessary to consider guidelines, regulations, procedures, and policies contained in the Company. c) In identifying Insurance Risk, factors that can affect the level of Insurance Risk in the future must be considered, such as the possibility of changes in economic conditions and the possibility of natural disasters. d) In identifying Insurance Risk, several factors must be considered, including:
i. differences between incurred claim burdens and estimated claim burdens;
ii. insufficient premiums or reserves due to setting investment return assumptions too high compared to investment returns that can be obtained by the Company;
iii. the inability of reinsurers to fulfill the liability to pay claims; and
iv. failures in the production process, inability of HR or systems to perform well, or other adverse events.
Measurement of Insurance Risk
a) The Company must have measurement tools that can quantify insurance risk in a timely and comprehensive manner. These measurement tools must include at least:
i. Net premium to equity ratio;
ii. Claims ratio;
iii. Technical reserves to net premium ratio;
iv. Lapse ratio;
v. Cession ratio;
vi. Retention ratio;
vii. New business growth ratio;
viii. Technical reserves growth ratio;
ix. Insurance risk growth (from MMBR);
x. Loss ratio from core business; and
xi. Ratio of the highest guaranteed return/average return of the last 3 (three) years.
b) The selection of measurement methods is adjusted to the characteristics and complexity of business activities. c) The Risk measurement system must be evaluated and improved periodically or as needed to ensure the suitability of assumptions, accuracy, fairness, and data integrity, as well as the procedures used to measure insurance risk. d) Stress testing is conducted to complement the risk measurement system by estimating the Company's potential losses under abnormal market conditions using specific scenarios to see the sensitivity of the Company's performance to changes in insurance risk factors. e) The Company needs to conduct periodic stress testing and review the results of such stress testing, taking appropriate steps if estimated future conditions exceed the acceptable level of tolerance. These results are used as input when setting or changing policies and limits.
Control of Insurance Risk
a) The Board of Directors and management monitor Insurance Risk so that the Board of Directors and management know the current condition regarding the Insurance Risk profile. b) The Company updates underwriting procedures, claims procedures, policy provisions, liability valuation, product distribution, and the scope of reinsurance. c) The Company receives input from third parties regarding premium setting, for example, from actuaries. d) The Company provides training to enhance the Board of Directors' understanding of Insurance Risk. e) The Company develops product design by first analyzing market needs. f) The Company sets premiums based on several criteria, for example, actuarial assumptions and claim estimates. g) The Company conducts the underwriting process as a form of control over Insurance Risk. h) Independent parties conduct reviews of the Company, including reviews of technical reserves and insurance risk profiles. i) Underwriting procedures have been applied and implemented well in the Company. j) The Company's business work units or the Company's actuarial personnel monitor new business and the underwriting function periodically.
Monitoring of Insurance Risk
a) The work unit performing the Risk Management function for Insurance Risk monitors and reports Insurance Risk that occurs to the Company's Board of Directors, both immediately when Insurance Risk occurs and periodically. b) The Company must have a monitoring system and procedures that include among others monitoring of the magnitude of insurance risk exposure, insurance risk tolerance, internal limit compliance, and stress testing results, as well as consistency in implementation with established policies and procedures. c) Monitoring is conducted by both the implementing work unit and the work unit performing the Risk Management function.
Risk Management Information System for Insurance Risk
In implementing Risk Management for Insurance Risk, in addition to implementing the management information system, the Company also needs to implement the following:
a) The Risk Management information system for Insurance Risk must be able to provide accurate, complete, informative, timely, and reliable data regarding the total number of policyholders/insureds, product portfolios, and reports on Insurance Risk limit exceptions, including information on coverage or portfolios exceeding the set risk limits, so that it can be used by the Board of Directors to identify the existence of Insurance Risk. b) The owned information system must be able to accommodate Insurance Risk mitigation strategies through various methods or policies, such as limit setting, policy agreements, underwriting processes, liability valuation, claims handling, opinions on reviews by independent parties, and others. c) The Company has a management information system that can ensure the integrity of data used in calculating obligations. d) The Risk Management information system owned by the Company can present data regarding the claims handling process, including among others, claim receipt and claim investigation.
d. Comprehensive Internal Control System
In implementing Risk Management through the implementation of an internal control system for Insurance Risk, in addition to implementing internal controls as referred to in Roman I letter D, the Company also needs to implement the following:
D. Credit Risk
Definition
a. Credit Risk is the Risk due to the failure of other parties to fulfill obligations to the Company, including in Credit Risk, namely Credit Risk due to the concentration of investment placements (Investment Concentration Risk), Credit Risk due to counterparty failure (counterparty credit risk), Credit Risk due to settlement failure (settlement risk), and Credit Risk due to country risk. b. Credit risk is generally present in all insurance business processes whose performance depends on the performance of counterparties such as issuers of investment instruments, Policyholders, Insureds, or Participants in premium payments, as well as reinsurers.
c. Investment concentration risk is the Risk caused by investments concentrated on specific parties or groups, industries, sectors, or specific geographical areas, specific products or types of investments, or specific fields of business.
d. Credit Risk due to settlement failure (settlement risk) arises from the failure to deliver cash and/or financial instruments on the agreed settlement date from the transaction of sale and/or purchase of financial instruments.
Objective
a. The main objective of Risk Management for Credit Risk is to ensure that the Company's investment management activities/business activities are not exposed to Credit Risk that can cause losses to the Company. b. Generally, Credit Risk exposure must be controlled in order to maintain the Company's condition in a fully funded state. Generally, Credit Risk exposure is one of the main Risk exposures, so the Company's ability to identify, measure, control, and monitor Credit Risk, as well as provide sufficient capital for such Risk, is very important.
Implementation of Risk Management
The implementation of Risk Management for Credit Risk is adjusted to the business scale, business complexity, and the Company's business strategy. Generally, in the principle of implementing Risk Management for Credit Risk, it covers at least:
a. Active Supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board In implementing Risk Management through active supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board for Credit Risk, in addition to implementing active supervision as referred to in Roman I letter A, each aspect of the Company must add the following implementation:
Authority and Responsibilities of the Board of Directors, Board of Commissioners, and Sharia Supervisory Board
a) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board, according to the scope of their respective authorities, must ensure that Risk Management for Credit Risk is carried out in an integrated manner with other Risk Management that can impact the Company's overall Risk profile. b) The Board of Directors is responsible for ensuring that all investment management activities, Company operations, and placement and/or acceptance of reinsurance can be carried out in accordance with the Credit Risk strategy and policies approved by the Board of Commissioners. c) The Board of Directors must ensure that the implementation of Risk Management is carried out effectively in the execution of investment management activities, including monitoring developments and issues in the Company's investment management activities. d) The Board of Commissioners and Sharia Supervisory Board monitor the implementation of investment management by the Board of Directors to ensure compliance with legislation and Sharia principles according to the scope of their respective authorities.
Human Resources (HR)
The Company must have adequate HR in the field of investment management or Risk Management. In addition, the Company must have HR capable of developing relevant models for the mitigation of Credit Risk.
Risk Management Organization for Credit Risk
In the implementation of Risk Management for Credit Risk, the Company must have an investment management function. In cases where needed,
Companies may form a special management committee to handle investment management.
b. Adequacy of Risk Management Policies and Procedures and Risk Limit Setting
In implementing Risk Management policies and procedures and setting Risk limits for Credit Risk, in addition to implementing Risk Management policies and procedures and setting Risk limits as referred to in Roman I letter B, in each aspect, the Company must additionally apply:
Risk Management Strategy
a) The Risk Management Strategy for Credit Risk must cover strategies for all activities with significant Credit Risk exposure. b) The Risk Management Strategy for Credit Risk must align with the Company's objectives to maintain Company growth.
Risk Appetite and Risk Tolerance
a) Risk Appetite must reflect the Company's perspective on Credit Risk, such as investment management, investment diversification, actuarial assumptions used, and capital quality. b) Risk Tolerance for Credit Risk must reflect the Company's overall strategy in achieving its goals and be consistent with the established Risk Appetite.
Policies and Procedures
a) In the Credit Risk policy covering the implementation of Risk Management for Credit Risk for all Company activities, a sound investment management framework must be established, including policies and procedures for controlling credit concentration risk. b) Credit Risk Risk Management policies are reflected in written policies related to fund or investment management, containing the nature, role, and level of fund or investment management activities and how the Company complies with applicable regulations. c) The Company must develop and apply policies and procedures appropriately to support:
i. healthy investment management activities or activities; and
ii. monitoring and control of Credit Risk.
d) The Company must have early warning procedures to handle unexpected and significant changes in Credit Risk in fund or investment management activities. e) The Company must account for, document, and update all quantitative and qualitative information and material evidence in fund or investment management archives.
Risk Limit Setting
a) The Company must set Risk limits for all activities related to fund or investment management activities containing Credit Risk. b) The Company must set Risk limits for Credit Risk. c) Risk limit setting must be documented in writing and completely to facilitate audit trail setting for internal and external auditors.
c. Adequacy of Risk Identification, Measurement, Control, and Monitoring Processes, and Risk Management Information Systems for Credit Risk
In implementing Risk Management through the processes of risk identification, measurement, control, and monitoring, as well as the Risk Management information system for Credit Risk, in addition to meeting the guidelines as referred to in Roman I letter C, in each process, the Company must additionally apply:
Credit Risk Identification
a) The system for identifying Credit Risk must be able to provide adequate information, including regarding investment portfolio composition. b) In identifying Credit Risk, factors that may affect the level of Credit Risk in the future must be considered, such as the possibility of changes in economic and political conditions and the assessment of Credit Risk exposure in stressed conditions. c) In identifying Credit Risk with Credit Risk exposure due to counterparty failure (counterparty credit risk), the credibility of the counterparty and other factors impacting the counterparty's ability to pay its obligations must be considered.
Credit Risk Measurement
a) In measuring Credit Risk, indicators/parameters such as the following can be used:
i. risk from receivables management;
ii. concentration of investment placements and counterparty rating (where investments are placed);
iii. reinsurer failure risk;
iv. investee concentration; and
v. reinsurance concentration.
b) Measurement tools must be able to measure Credit Risk exposure quantitatively. This measurement must be monitored periodically according to the Company's needs. Examples of Credit Risk measurement tools include using statistical methodologies, such as credit scoring tools. c) The Company must conduct stress testing routinely to support Credit Risk measurement analysis. Stress testing results must be reviewed periodically and reflected in the Credit Risk policies and limits established by the Board of Directors and Board of Commissioners. d) Companies that develop and use internal rating systems in Credit Risk management must adjust to the portfolio characteristics, size, and complexity of the Company's business activities. e) Companies using risk measurement techniques with an internal rating approach must update data periodically. f) Basic principles in the use of internal ratings are:
i. the procedure for using the internal rating system must be formalized and documented;
ii. the internal rating system must be able to identify early changes in the Risk profile caused by potential or actual declines in Credit Risk;
iii. the internal rating system must be evaluated periodically by the Risk Management function; and
iv. the results of the internal rating system must be reported periodically to the Board of Directors.
g) The Company must document assumptions, data, and other information used in Credit Risk measurement, including changes thereto, as well as data and information updates conducted periodically.
Credit Risk Control
a) The Company must ensure that the fund or investment management function and other functions related to fund or investment management activities function adequately and that Credit Risk exposure is kept consistent with established limits and meets prudential standards. b) Credit Risk control can be done in several ways, including risk mitigation, active portfolio position and risk management, setting concentration risk limits in the Company's investment plan, setting authority levels in the investment management approval process, and periodic concentration analysis at least once (1) per year. c) The Company must have an effective system to detect problematic investments or other problematic transactions. Each strategy and result of handling problematic investments or other problematic transactions must be accounted for and subsequently used as input for the fund or investment management function.
Credit Risk Monitoring
In implementing Credit Risk exposure monitoring, the Risk Management function must prepare reports on the development of Credit Risk periodically or as needed, including the causes thereof, and submit them to the Risk Management Committee and the Board of Directors.
Risk Management Information System for Credit Risk
The information system owned must be able to accommodate Credit Risk mitigation strategies through various methods or policies, such as limit setting and hedging.
d. Comprehensive Internal Control System
In implementing Risk Management through the implementation of the internal control system for Credit Risk, in addition to implementing internal controls as referred to in Roman I letter D, the Company must also apply:
E. Market Risk
Definition
a. Market Risk is the Risk on asset, liability, equity, and/or administrative account positions, including derivative transactions, due to overall changes in market conditions. b. Market Risk can originate from traded assets, held-to-maturity assets, available-for-sale assets, and consists of Interest Rate Risk, Exchange Rate Risk, and Equity Risk.
c. Risk Management implementation for Equity Risk is applied by Companies that consolidate with subsidiaries.
Objective
The main objective of Risk Management is to manage portfolios exposed to Market Risk well so that the Company is able to achieve established business goals and minimize losses caused by Market Risk.
Risk Management Implementation
Risk Management implementation for Market Risk is adjusted to the size and complexity of the Company's business activities. Generally, in the principle of implementing Risk Management for Market Risk, it must at least cover:
a. Active Supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board
In implementing Risk Management through active supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board for Market Risk, in addition to implementing active supervision as referred to in Roman I letter A, in each aspect, the Company must additionally apply:
Authority and Responsibility of the Board of Directors, Board of Commissioners, and Sharia Supervisory Board
a) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board must ensure that Risk Management implementation for Market Risk is carried out integrated with Risk Management implementation for other Risks that can impact the Company's overall Risk profile. b) The Board of Directors and Board of Commissioners must ensure clarity of authority and responsibility for Market Risk management, adequacy of systems to measure Market Risk, adequate limit structures for Risk taking, effective internal controls, and comprehensive, periodic, and timely reporting systems. c) The Board of Directors must ensure that assets exposed to market risk are placed in investments or non-investments in accordance with the Risk Management policies applied by the Company. d) The Board of Directors must ensure that the Company has technical reserves that can meet obligations to Policyholders, Insureds, or Participants. e) The Board of Directors must ensure that the Company will not experience mismatches between assets and liabilities as a result of changes in exchange rates and interest rates.
Human Resources (HR)
The Company ensures the adequacy of HR for Market Risk with reference to the provisions as referred to in Roman I letter A number 2 letter b.
Risk Management Organization for Market Risk
The Company must have an adequate Risk Management function for Market Risk with clear authority and responsibility for each work unit carrying out the Risk Management function for Market Risk. In addition, the Company must have a special committee handling the management of investments exposed to Market Risk, for example, an Investment Committee.
b. Adequacy of Risk Management Policies and Procedures and Risk Limit Setting
In implementing Risk Management policies and procedures and setting Risk limits for Market Risk, in addition to implementing Risk Management policies and procedures and setting Risk limits as referred to in Roman I letter B, in each aspect, the Company must additionally apply:
Risk Management Strategy
a) The Company conducts periodic recording and evaluation of investments exposed to Market Risk owned by the Company. b) The Board of Directors and management monitor investments exposed to Market Risk owned by the Company. c) The Company establishes valuation strategies for investments not listed on the exchange. d) The Company diversifies investments to avoid possible risks occurring due to investment failure. e) The Company periodically calculates technical reserves to avoid differences between incurred claim expenses and estimated claim expenses. f) The Company maps owned assets to know which assets are more liquid/illiquid than liabilities. g) The Board of Directors and management are quick to respond to issues regarding Market Risk.
Risk Appetite and Risk Tolerance
a) The statement of risk appetite must reflect the Company's perspective on Market Risk. As an example, the Company's statement regarding investment placement diversification, investment income, liquidity ratios, and profit acquisition. In addition, the statement of risk appetite must support the achievement of the Company's established targets or goals. b) Risk Tolerance for Market Risk must reflect the Company's efforts to achieve its goals and be consistent with the established statement of risk appetite, such as the percentage of the Company's asset portfolio, the percentage of securities to be placed, target profit for the upcoming period, and insurance product marketing targets.
Policies and Procedures
a) The Company has an adequate work plan for managing investments exposed to Market Risk. b) The Company reports periodically on investments exposed to Market Risk to the Board of Commissioners. c) Investment management policies and procedures for investments exposed to Market Risk must at least include:
i. composition of investments exposed to Market Risk with total investments;
ii. level of investments exposed to Market Risk maintained by the Company;
iii. investment diversification; and
iv. Risk limits.
d) Risk Management in the Company is supported by appropriate policies and procedures, making it more directed and comprehensive. e) The Company involves third parties in monitoring and managing investments with Market Risk exposure in the Company, for example, investment managers. f) In choosing investment placements in instruments not traded on the stock exchange or in well-regulated financial markets, the Company conducts a procedure, for example, feasibility testing. g) The Company has procedures in the selection of securities, for example:
i. whether there is clear documentation, approval of policies, and an approach for stock selection;
ii. experts owned by the Company related to the securities selection function; and
iii. supervision applied to ensure that securities selected for the investment portfolio are in accordance with the investment objectives.
h) The Company has clear procedures in assessing hidden and non-standard risks related to the Company's asset placement in the form of investments that may cause the Company to incur losses. i) The Company implements valuation policies for each type of investment exposed to Market Risk. j) The Company's Risk Management policy explicitly mentions the asset-liability management (ALM) policy, which specifically explains the nature, role, and scope of ALM activities and its relationship with product development, pricing, and investment management. k) The Company's Risk Management policy is reflected in explicitly stated investment policies, containing:
i. the nature, role, and level of investment activities exposed to Market Risk and how the Company complies with applicable regulations regarding investments; and
ii. Risk Management procedures in accordance with the Company's investment policies, for example, the type of complex or less transparent investment placements.
Risk Limit Setting
a) The Company must ensure consistency in setting limits for various types of instruments with Market Risk exposure. b) The Company can set limits based on grouping types of instruments with similar characteristics. c) Market Risk limits can include, among others, the amount of investments exposed to risk conducted by the Company, the calculation of the time gap difference between assets and liabilities exposed to Market Risk, and measurement methods in forming technical reserves.
c. Adequacy of Risk Identification, Measurement, Control, and Monitoring Processes, and Risk Management Information Systems for Market Risk
In implementing Risk Management through the processes of risk identification, measurement, control, and monitoring, as well as the Risk Management information system for Market Risk, in addition to implementing processes as referred to in Roman I letter C, in each process, the Company must additionally apply:
Market Risk Identification
a) In order to identify market risk, the Company must analyze all sources of Market Risk. Sources of Market Risk include, among others, investment management exposed to Market Risk. b) The Company must conduct analysis to know the influence of Market Risk on asset and liability Risk. c) The Company must conduct asset valuation in the form of investments and non-investments. d) The Company must form technical reserves using appropriate methods and assumptions so that the Company can meet obligations to Policyholders, Insureds, Participants, and ceding companies.
Market Risk Measurement
a) In measuring Market Risk, indicators/parameters such as the following can be used:
i. Asset Risk;
ii. Liability Risk;
iii. Asset and liability mismatch risk; asset and liability portfolio risk in foreign currency;
iv. Product Risk;
v. Investment objectives;
vi. Investment strategy;
vii. Availability of fair market prices;
viii. Use of independent valuation; and
ix. Assets in foreign currency and liabilities in foreign currency.
b) The Company must have a system or model for measuring Market Risk to measure positions and sensitivities related to Market Risk in both normal and stress conditions. c) The Company must conduct quantitative measurement of Market Risk. Some examples of measurement methods that can be conducted include sensitivity analysis, earnings at risk, value at risk, and economic value of equity. d) The Company must be able to measure potential profits or losses periodically on fund or investment management activities with Market Risk exposure. e) The Company must document every assumption, data, and information used in Market Risk measurement. f) The Company must understand the weaknesses of the methods used, and consider and mitigate the impact of the weaknesses of those methods. g) The Company must review Market Risk measurement models, including conducting back testing and improvements as necessary.
Market Risk Control
a) The Company must take control steps, including preventing the occurrence of greater Market Risk losses. b) Companies that have securities and bonds must conduct periodic reviews of the condition, credibility, and repayment ability of the issuers of securities and bonds. Such reviews must be documented and conducted at least every 6 (six) months. c) In the event that the Company has securities and bonds listed or traded on the capital market and based on the review results there is a possibility of increased failure of securities and bond issuers, the Company must conduct controls, including closely monitoring the credit spread of such securities and bonds and taking necessary actions to reduce losses, for example, by forming reserves.
Market Risk Monitoring
The Company must monitor limit compliance periodically and follow up to address cases of limit breaches. Such reports are submitted to interested parties in accordance with the Company's internal policies.
Risk Management Information System for Market Risk
a) The Risk Management information system for Market Risk must at least be able to quantitatively measure Risk exposure and monitor changes in market factors (interest rates, exchange rates, and equity prices) on a real-time basis. b) In the event that the Company's fund or investment management instruments are very varied, the Risk Management information system for Market Risk must be able to be used to estimate potential future losses for each of those instruments. c) The Risk Management information system for Market Risk must be able to facilitate stress testing, especially to identify Risks quickly, so that corrective actions can be taken immediately, including as a response to changes in market factors that can negatively impact the Company's health level.
d. Comprehensive Internal Control System
In implementing Risk Management through the implementation of the internal control system for Market Risk, in addition to implementing internal controls as referred to in Roman I letter D, the Company must also apply:
F. Liquidity Risk
material because of the absence of an active market or severe market disruption, referred to as market liquidity risk.
Objectives
The main objective of Risk Management for Liquidity Risk is to minimize the possibility of the Company's inability to meet its obligations to Policyholders, Insured Parties, or Participants.
Implementation of Risk Management
The implementation of Risk Management for Liquidity Risk is adjusted to the size and complexity of the Company's business activities. Generally, in the principle of implementing Risk Management for Liquidity Risk, it must at least include:
a. Active Supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board In implementing Risk Management through active supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board for Liquidity Risk, in addition to carrying out active supervision as referred to in Appendix I letter A, in every aspect of the Company, the following implementation must be added:
Authority and Responsibilities of the Board of Directors, Board of Commissioners, and Sharia Supervisory Board
a) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board, according to the scope of their respective authorities, must ensure that the implementation of Risk Management for Liquidity Risk is carried out in an integrated manner with the implementation of other Risks that can impact the Company's overall Risk profile. b) The Board of Directors must periodically monitor the position and Liquidity Risk in both normal situations and unfavorable market situations. c) The Board of Directors must ensure that the Company does not experience difficulties in meeting its obligations to Policyholders, Insured Parties, or Participants. d) The Board of Directors must adjust Risk Management policies and strategies for Liquidity Risk based on the results of evaluations of the position and Liquidity Risk. e) The Board of Directors must submit reports to the Board of Commissioners regarding the position and profile of Liquidity Risk as well as the implementation of policies and procedures for Risk Management for Liquidity Risk.
Human Resources (HR)
The Board of Directors must ensure that every function responsible for risk management has HR with adequate competence.
Risk Management Organization for Liquidity Risk
The adequacy of the Risk Management organization for Liquidity Risk depends on the guidelines as referred to in Appendix I letter A number 2 letter c.
b. Adequacy of Risk Management Policies and Procedures and Risk Limit Setting In implementing Risk Management policies and procedures and setting Risk limits for Liquidity Risk, in addition to implementing Risk Management policies and procedures and setting Risk limits as referred to in Appendix I letter B, in each aspect of the Company, the following implementation needs to be added:
Risk Management Strategy
The Company must have a Risk Management Strategy for Liquidity Risk that implements Assets and Liabilities Management (ALMA).
Risk Appetite and Risk Tolerance
a) The Risk Appetite is reflected in the Company's asset and liability composition and the gapping strategy carried out by the Company. b) Risk Tolerance for Liquidity Risk must consider every factor affecting Liquidity Risk exposure, the Company's business strategies and objectives, and the Company's ability to take risks (risk bearing capacity).
Policies and Procedures
a) Liquidity management policies and procedures must at least include:
i. asset and liability composition;
ii. the level of liquid assets that must be maintained by the Company;
iii. the determination of the type and allocation of assets classified as high-quality liquid assets;
iv. stability of funding sources;
v. liquidity management across various funding sources; and
vi. Liquidity Risk limits.
b) The Company must establish indicators that serve as early warning indicators for Liquidity Risk as a tool for identifying problems and determining Liquidity Risk mitigation. c) Early warning indicators include internal and external indicators. Internal indicators include, among others, deteriorating asset quality, increased concentration in certain assets, increased overall costs, and/or worsening cash flow positions as a result of large maturity mismatches, especially in the short-term time scale. External indicators include negative information related to the Company that can impact the Company's liquidity. d) The Company must conduct stress testing for Liquidity Risk that is adjusted to the fund management or investment strategy, so that it can accurately depict the Company's Liquidity Risk profile.
Limit Setting
a) Liquidity Risk limits must be consistent and relevant to the Company's business activities. In addition, Liquidity Risk limits must also be adjusted to the Company's conditions, including to limit investments made by the Company. b) Liquidity Risk limits can include, among others, the amount of investments made by the Company, the calculation of the time gap difference between assets and liabilities, and measurement methods in the formation of technical reserves.
c. Adequacy of Risk Identification, Measurement, Control, and Monitoring Processes, and Risk Management Information Systems for Liquidity Risk
In implementing Risk Management through risk identification, measurement, control, and monitoring processes, as well as Risk Management information systems for Liquidity Risk, in addition to carrying out processes as referred to in Appendix I letter C, in each process, the Company must add the following implementation:
Liquidity Risk Identification
a) In order to identify Liquidity Risk, the Company must analyze all sources of Liquidity Risk, such as all Company activities that affect the asset and liability position. b) The Company must conduct analysis to understand the impact of investment risks on Liquidity Risk, value assets in the form of investments and non-investments, and form technical reserves using appropriate methods and assumptions so that the Company can meet its obligations to Policyholders, Insured Parties, or Participants, or ceding companies.
Liquidity Risk Measurement
a) In measuring Liquidity Risk, indicators/parameters can include, among others:
i. quantity, quality, diversification, and sales of assets and liabilities;
ii. Risk of mismatch between the amount and maturity date of assets with the amount and maturity date of liabilities;
iii. Risk regarding lock-up periods;
iv. cash flow;
v. short-term asset profile;
vi. short-term liability profile;
vii. long-term asset profile;
viii. liability projections in the business plan; and
ix. liability valuation in the latest actuarial report.
b) The Company must have measurement tools that can measure Liquidity Risk quantitatively, accurately, and comprehensively in a timely manner. These measurement tools must also be able to measure Liquidity Risk arising from assets, liabilities, and administrative accounts. c) These measurement tools must at least include:
i. current asset or liability profile, which must at least include the minimum liquidity ratio, current asset ratio, and current liability ratio; and
ii. cash flow profile, which is cash inflow from investment, operational, and financing activities compared with cash outflow from investment, operational, and financing activities.
d) The approach taken in measuring Liquidity Risk can be simulation-based and more dynamic, supported by various relevant assumptions. e) The Company must periodically conduct stress testing on Liquidity Risk, which is testing of the Company's ability to meet liquidity needs under specific stress conditions for the Company or stress conditions in the market.
Liquidity Risk Control
a) Liquidity Risk control is carried out through diversification strategies, hedging mechanisms, high-quality liquid assets, and other Risk mitigation methods such as increasing the Company's capital to absorb potential losses. b) Active management of liquidity positions and periodic Liquidity Risk aims to meet the Company's obligations on time. c) The Company must analyze changes in liquidity positions resulting from claim payments to Policyholders, Insured Parties, and Participants. This analysis is carried out, among others, based on cash flow projections prepared periodically. d) The Company must have high-quality liquid assets in sufficient quantities and composition adjusted to the Liquidity Risk profile in order to meet liquidity needs for both the short term and long term.
Liquidity Risk Monitoring
a) Liquidity Risk monitoring must consider early warning indicators to know the potential increase in the Company's Liquidity Risk. b) Monitoring of Liquidity Risk is carried out periodically considering the implementation of Asset and Liability Management (ALMA). c) The Company must always maintain its liquidity level in order to meet its obligations to Policyholders, Insured Parties, or Participants.
Risk Management Information System for Liquidity Risk
a) The Company must have adequate and reliable Risk Management information systems to support the implementation of identification, measurement, control, and monitoring processes, as well as reporting Liquidity Risk exposure in normal and crisis conditions completely, accurately, currently, wholly, and continuously. b) The Risk Management information system must be able to provide information related to Liquidity Risk, including:
i. cash flow and maturity profile of assets and liabilities;
ii. compliance with Risk Management policies, strategies, and procedures for Liquidity Risk, including limits and liquidity ratios;
iii. Risk profile reports and liquidity trends for management purposes in a timely manner;
iv. information that can be used for stress testing purposes; and
v. other related information, such as the position and valuation of high-quality liquid asset portfolios and the concentration of unstable funding sources.
d. Comprehensive Internal Control System
In implementing Risk Management through the implementation of the internal control system for Liquidity Risk, in addition to carrying out internal controls as referred to in Appendix I letter D, the Company must also implement:
G. Legal Risk
Definition
a. Legal Risk is Risk arising from legal claims and/or weaknesses in legal aspects. b. Legal Risk can originate, among others, from the absence or change in legislation, weaknesses in agreements or cooperation, and litigation processes arising from third-party lawsuits against the Company or the Company against third parties, such as the non-fulfillment of the validity requirements of contracts between the parties. Legal risk does not only originate from the main activities of Insurance Companies (underwriting and claims) and does not rule out the possibility that legal problems of Insurance Companies arise from additional activities carried out by the Company, such as investment activities.
Objectives
The main objective of Risk Management for Legal Risk is to ensure that the Risk Management process can minimize the possibility of negative impacts from the absence or change in legislation, weaknesses in agreements or cooperation, and litigation processes.
Implementation of Risk Management
The implementation of Risk Management for Legal Risk is adjusted to the size and complexity of the Company's business activities. Generally, in the principle of implementing Risk Management for Legal Risk, it must at least include:
a. Active Supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board In implementing Risk Management through active supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board for Legal Risk, in addition to carrying out active supervision as referred to in Appendix I letter A, in every aspect of the Company, the following implementation must be added:
Authority and Responsibilities of the Board of Directors, Board of Commissioners, and Sharia Supervisory Board
a) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board, according to the scope of their respective authorities, must ensure that Risk Management for Legal Risk is carried out in an integrated manner with other Risk Management that can impact the Company's overall Risk profile. b) The Board of Directors must establish effective communication mechanisms, including involving Company employees, regarding legal problems faced with relevant functions so that Legal Risk can be prevented and controlled immediately. c) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board must implement legal governance, which is a governance system to form, execute, and interpret regulations and internal provisions, including the standards of agreements used. d) The Board of Directors must ensure legal consistency in all its business activities, namely the alignment between business activities or operations carried out with regulations and not causing ambiguity in agreements made by the Company. e) The Board of Directors must ensure legal completeness, so that all matters regulated by regulations, whether national or international, can be implemented well by the Company, including prohibitions in regulations, which are clearly regulated in the Company's internal regulations.
Human Resources (HR)
The Company must consistently apply sanctions to Company employees proven to have deviated from and violated regulations, both external and internal, as well as the Company's internal code of ethics.
Risk Management Organization for Legal Risk
a) The Company must have a function that acts as a legal watch or a function that oversees the legal field, providing analysis or legal advice to all employees at every level of the organization. This must also be supported by HR with knowledge in the legal field related to the Company. b) The Risk Management function, business and operational functions, and the function overseeing the legal field must jointly assess the impact of changes in specific regulations on Legal Risk exposure. c) The Risk Management function must analyze Legal Risk exposure when the Company develops or expands its business activities.
b. Adequacy of Risk Management Policies and Procedures and Risk Limit Setting In implementing Risk Management policies and procedures and setting Risk limits for Legal Risk, in addition to implementing Risk Management policies and procedures and setting Risk limits as referred to in Appendix I letter B, in each aspect of the Company, the following implementation needs to be added:
Risk Management Strategy
The Risk Management Strategy for Legal Risk is an inseparable part of the Company's Risk Management Strategy as referred to in Appendix I letter B number 6 letter a.
Risk Appetite and Risk Tolerance
The determination of Risk Appetite and Risk Tolerance for Legal Risk refers to Appendix I letter B number 6 letter b.
Policies and Procedures
a) The Company must have and implement analysis of legal aspects regarding the development or expansion of the Company's business activities. b) The Company must periodically evaluate and update policies and procedures for Legal Risk control, in accordance with external and internal Company developments, such as changes in regulations.
Risk Limit Setting
The setting of limits for Legal Risk refers to Appendix I letter B number 6 letter d.
c. Adequacy of Risk Identification, Measurement, Control, and Monitoring Processes, and Risk Management Information Systems for Legal Risk
In implementing Risk Management through risk identification, measurement, control, and monitoring processes, as well as Risk Management information systems for Legal Risk, in addition to carrying out processes as referred to in Appendix I letter C, in each process, the Company must add the following implementation:
Legal Risk Identification
The implementation of identification for Legal Risk refers to Appendix I letter C number 4 letter a.
Legal Risk Measurement
a) The Company must have adequate measurement methods for Risk for Legal Risk that are integrated with the Company's Risk Management framework, using either quantitative or qualitative approaches. b) In measuring Legal Risk, indicators/parameters can include, among others, the absence or change in legislation, weaknesses in legal aspects, and litigation or dispute resolution.
Legal Risk Control
The function overseeing the legal field must periodically review contracts and agreements between the Company and other parties, among others by re-evaluating the effectiveness of the enforceability process to check the validity of rights in the contracts and agreements.
Legal Risk Monitoring
The implementation of monitoring for Legal Risk refers to the general implementation scope referred to in Appendix I letter C number 4 letter d.
Risk Management Information System for Legal Risk
The Company must document and account for every incident, including litigation processes related to Legal Risk, along with the amount of potential losses caused by the incident in an administration or data management system so that it is easy to update, monitor, manage, and use.
d. Comprehensive Internal Control System
The implementation of the internal control system for Legal Risk refers to Appendix I letter D.
H. Compliance Risk
Definition
a. Compliance Risk is Risk due to the Company not complying with and/or not implementing regulations and provisions applicable to the Company. b. Compliance Risk can originate, among others, from:
Objectives
The main objective of Risk Management for Compliance Risk is to ensure that the Risk Management process can minimize the possibility of negative impacts from the Company's behavior that deviates from or violates standards generally applicable, provisions, or legislation.
Implementation of Risk Management
The implementation of Risk Management for Compliance Risk is adjusted to the size and complexity of the Company's business activities. Generally, in the principle of implementing Risk Management for Compliance Risk, it must at least include:
a. Active Supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board In implementing Risk Management through active supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board for Compliance Risk, in addition to carrying out active supervision as referred to in Appendix I letter A, in every aspect of the Company, the following implementation must be added:
Authority and Responsibilities of the Board of Directors, Board of Commissioners, and Sharia Supervisory Board
a) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board, according to the scope of their respective authorities, must ensure that Risk Management for Compliance Risk is carried out in an integrated manner with other Risk Management that can impact the Company's overall Risk profile. b) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board must ensure that every compliance problem that arises can be resolved effectively by the relevant work unit and that monitoring of corrective actions is carried out by the compliance function. c) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board, according to the scope of their respective authorities, must ensure that all policies, provisions, systems, and procedures, as well as business activities carried out by the Company, are in accordance with regulations and Sharia principles.
Human Resources (HR)
Employees placed in the compliance function are not placed in positions vulnerable to conflicts of interest in carrying out the responsibilities of the compliance function.
Risk Management Organization for Compliance Risk
The Company must have a compliance function as regulated in provisions regarding Company governance. This function must support the implementation of Risk Management for Compliance Risk.
b. Adequacy of Risk Management Policies and Procedures and Risk Limit Setting In implementing Risk Management policies and procedures and setting Risk limits for Compliance Risk, in addition to implementing Risk Management policies and procedures and setting Risk limits as referred to in Appendix I letter B, in each aspect of the Company, the following implementation needs to be added:
Risk Management Strategy
The formulation of strategies for Compliance Risk refers to Appendix I letter B number 6 letter a.
Risk Appetite and Risk Tolerance
Basically, the Company must meet applicable regulations and legislation. This causes the Company to have absolutely no tolerance (zero tolerance) for Compliance Risk and to take quick and precise steps in handling Risk.
Policies and Procedures
a) The Company must have an adequate compliance work plan. b) The Company must ensure the effectiveness of the implementation of Risk Management for Compliance Risk, especially the formulation of policies and procedures to be in accordance with standards generally applicable, provisions, and legislation.
Risk Limit Setting
The setting of limits for Compliance Risk refers to Appendix I letter B number 6 letter d.
c. Adequacy of Risk Identification, Measurement, Control, and Monitoring Processes, and Risk Management Information Systems for Compliance Risk
In implementing Risk Management through risk identification, measurement, control, and monitoring processes, as well as Risk Management information systems for Compliance Risk, in addition to carrying out processes as referred to in Appendix I letter C, in each process, the Company must add the following implementation:
b) the quantity and materiality of non-compliance by the Company with internal policies and procedures, provisions or legislation, as well as healthy business ethics practices and standards.
Compliance Risk Measurement
In measuring Compliance Risk, indicators/parameters may include:
a) the type and significance of violations committed; b) the frequency of violations (including sanctions) or the Company's compliance track record; c) violations of applicable business provisions or standards; and d) follow-up actions on violations.
Compliance Risk Control
The implementation of controls for Compliance Risk refers to the general scope of application mentioned in Roman I letter D number 4 letter c.
Compliance Risk Monitoring
The Risk Management function or compliance function must monitor and report Compliance Risk occurrences to the Board of Directors, both ad hoc at the time of occurrence and periodically.
Risk Management Information System for Compliance Risk
The implementation of the risk management information system for Compliance Risk refers to Roman I letter C number 4 letter e.
d. Comprehensive Internal Control System
In implementing Risk Management for Compliance Risk, in addition to implementing internal controls as mentioned in Roman I letter D, the Company must have an internal control system for Compliance Risk, including to ensure the Company's responsiveness level to deviations from generally applicable standards, provisions, or legislation.
I. Reputational Risk
Definition
a. Reputational Risk is Risk resulting from a decrease in the level of trust of stakeholders (stakeholders) stemming from negative perceptions of the Company. b. Reputational Risk may stem from, among others, negative media coverage or rumors regarding the Company, as well as the Company's less effective communication strategy.
Objective
The primary objective of Risk Management for Reputational Risk is to anticipate and minimize loss impacts resulting from the Company's Reputational Risk.
Implementation of Risk Management
The implementation of Risk Management for Reputational Risk is adjusted to the size and complexity of the Company's business activities. Generally, the principles of implementing Risk Management for Reputational Risk must at least include:
a. Active Supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board In implementing Risk Management through active supervision by the Board of Directors, Board of Commissioners, and Sharia Supervisory Board for Reputational Risk, in addition to implementing active supervision as mentioned in Roman I letter A, each aspect of the Company must add the implementation of:
Authority and Responsibility of the Board of Directors, Board of Commissioners, and Sharia Supervisory Board
a) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board must ensure that the implementation of Risk Management for Reputational Risk is integrated with the implementation of Risk Management for other Risks that can impact the overall Pension Fund Risk profile. b) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board must pay attention to the implementation of Risk Management for Reputational Risk by relevant functions within the Company, particularly functions related to interactions with external parties. c) The Board of Directors, Board of Commissioners, and Sharia Supervisory Board must behave professionally and maintain business ethics so as to serve as an example for all elements of the Company's organization in efforts to build and maintain reputation. d) The Company must establish information flow channels to Policyholders, Insured Parties, Participants, and other external parties regarding the Company's business activities to control Reputational Risk.
Human Resources (HR)
The Company needs to provide centralized services to handle questions, suggestions, or complaints from Policyholders, Insured Parties, and Participants, for example, in the form of a call center service.
Organizational Structure for Risk Management for Reputational Risk
All employees, including business and operational function management, supporting functions, and the Company's supporting functions, must be part of the implementation structure for Risk Management for Reputational Risk.
b. Adequacy of Risk Management Policies and Procedures and Risk Limit Setting In implementing Risk Management policies and procedures and setting Risk limits for Reputational Risk, in addition to implementing Risk Management policies and procedures and setting Risk limits as mentioned in Roman I letter B, in each aspect of the Company, the following implementations must be added:
Risk Management Strategy
The Risk Management Strategy for Reputational Risk is an inseparable part of the Company's Risk Management Strategy as mentioned in Roman I letter B number 6 letter a.
Risk Appetite and Risk Tolerance
The setting of Risk Appetite and Risk Tolerance for Reputational Risk refers to Roman I letter B number 6 letter b.
Policies and Procedures
a) The Company must have written policies and procedures that meet transparency principles in the implementation of good corporate governance. These policies must also align with legislation governing consumer protection. b) The Company must have and implement appropriate communication policies to face negative news or publications or prevent counterproductive information, including by applying effective media usage strategies to face negative news.
Limit Setting
Reputational Risk limits are generally not limits that can be quantified financially. Examples include time limits for following up on complaints from Policyholders, Insured Parties, or Participants.
c. Adequacy of Risk Identification, Measurement, Control, and Monitoring Processes, and Risk Management Information System for Reputational Risk
In implementing Risk Management through risk identification, measurement, control, and monitoring processes, as well as the Risk Management Information System for Reputational Risk, in addition to implementing processes as mentioned in Roman I letter C, each process within the Company must add the implementation of:
Reputational Risk Identification
The Company can use several information sources to identify Reputational Risk, including mass media coverage, social network analysis results, Policyholder complaints via call center services, or Policyholder satisfaction questionnaires.
Reputational Risk Measurement
Reputational Risk measurement can be conducted based on internal and external information sources, using indicators/parameters such as the impact of the Company's and Group's reputation, business ethics violations, product complexity and business cooperation, materiality of Policyholder, Insured Party, or Participant complaints, materiality and exposure of negative Company news, credibility of owners and related Companies, the quantity and level of customer usage of the Company's products, the quantity and materiality of the Company's cooperation with complex business partners, and the type of media and scope of coverage.
Reputational Risk Control
a) The Company must immediately follow up on and address complaints from Policyholders, Insured Parties, or Participants, including if there are legal lawsuits that can increase Reputational Risk exposure. b) The Company must develop reliable mechanisms for effective Reputational Risk control actions, such as providing information whenever there are changes to Company regulations to Policyholders, Insured Parties, and Participants. c) Reputational Risk control actions are also followed by improvements to control weaknesses and procedures that trigger Reputational Risk.
Reputational Risk Monitoring
The implementation of monitoring for Reputational Risk refers to the general scope of application mentioned in Roman I letter C number 4 letter d.
Risk Management Information System for Reputational Risk
The Company must have an early warning system mechanism to provide signals to management, so that necessary follow-up and mitigation can be performed.
d. Comprehensive Internal Control System
The implementation of the internal control system for Reputational Risk refers to Roman I letter D.
III. RISK PROFILE ASSESSMENT
The Risk Profile is one of the results of the Risk Management Information System. The Company assesses Risk across all business activities of the Company, including main business activities and other business activities, covering 9 (nine) Risks, namely Strategic Risk, Operational Risk, Insurance Risk, Credit Risk, Market Risk, Liquidity Risk, Legal Risk, Compliance Risk, and Reputational Risk. The assessment is conducted by the Company based on a comprehensive and structured analysis of:
This copy is consistent with the original
Legal Director 1
Legal Department signed
Mufli Asmawidjaja
Established in Jakarta on 5 February 2021
EXECUTIVE HEAD OF SUPERVISOR FOR INSURANCE, PENSION FUNDS, LENDING INSTITUTIONS, AND OTHER FINANCIAL SERVICE INSTITUTIONS FINANCIAL SERVICES AUTHORITY REPUBLIC OF INDONESIA, signed RISWINANDI
APPENDIX II
LETTER OF THE FINANCIAL SERVICES AUTHORITY
REPUBLIC OF INDONESIA
NUMBER 8 /SEOJK.05/2021
REGARDING
IMPLEMENTATION OF RISK MANAGEMENT FOR INSURANCE COMPANIES, SHARIA INSURANCE COMPANIES, REINSURANCE COMPANIES, AND SHARIA REINSURANCE COMPANIES
ORGANIZATIONAL STRUCTURE OF RISK MANAGEMENT
FOR INSURANCE COMPANIES, SHARIA INSURANCE COMPANIES, REINSURANCE COMPANIES, AND SHARIA REINSURANCE COMPANIES
I. General Guidelines
A. The Risk Management organizational structure must be adjusted to the size and complexity of the Company's business.
B. The Risk Management organizational structure also considers Risks relevant and inherent in each business activity of the Company.
C. The Risk Management organizational structure must continue to follow good corporate governance practices as regulated in the Financial Services Authority Regulation regarding corporate governance.
II. Risk Management Committee Organizational Structure
A. Risk Management Committee Membership
B. Authority and Responsibility of the Risk Management Committee The authority and responsibility of the Risk Management Committee are to evaluate and provide recommendations to the Chief Executive regarding Risk Management, including at least:
III. Risk Management Function Organizational Structure
A. Organizational Structure
B. Independence of the Risk Management Function
The Risk Management function must be independent from business and operational functions and from internal control functions to create 3 (three) lines of defense within the Company for managing Risk (3 lines of defense).
The implementation of Risk Management with the 3 (three) lines of defense principle within the Company for managing Risk (3 lines of defense), namely:
a. First line of defense (1st lines of defense), namely business and operational functions (risk-taking function); b. Second line of defense (2nd lines of defense), namely Risk Management function (risk management function); and
c. Third line of defense (3rd lines of defense), namely internal control functions implemented by the internal audit function (internal audit function).
In the implementation of Risk Management, each function as mentioned in number 2 has authority and responsibility:
a. Business and Operational Function (Risk-Taking Function) The business and operational function (risk-taking function) is the Company's frontline in implementing Risk Management, with authority and responsibility including:
b. Risk Management Function
The Risk Management function (risk management function) has the following authority and responsibility:
c. Internal Audit Function
The internal audit function (internal audit function) in implementing Risk Management has authority and responsibility including:
IV. Relationship between Business and Operational Functions and Risk Management Functions
A. Information Submission
B. Examples of Relationships between Functions in the Risk Management Organizational Structure
Board of Commissioners
Chief Executive Director Board of Directors Members Risk Monitoring Committee Finance Function, Strategic Planning Function Compliance Function, MR Function, and AI Function Risk Management Committee SK1 SK Finance SK MR SK2 B/O (finance) B/O Managerial Line Reporting Line Membership Line MR : Risk Management AI : Internal Audit B/O : Business and Operational F : Function SK : Work Unit Board of Directors Members Capital and Investment Functions Executive Official Level F AI F Kep SK Capital SK Investment
Board of Commissioners
Chief Executive Director Board of Directors Members Risk Monitoring Committee Compliance Function; MR Function; Finance Function; and AI Function Capital and Investment Functions Risk Management Committee SK1 SK AI SK2 SK3 F MR F B/O F AI F B/O (Capital) B/O (Investment) Managerial Line Reporting Line Membership Line MR : Risk Management AI : Internal Audit B/O : Business and Operational F : Function SK : Work Unit F Kep Executive Official Level Board of Directors Members Business Functions
This copy is consistent with the original
Legal Director 1
Legal Department signed
Mufli Asmawidjaja
Established in Jakarta on 5 February 2021
EXECUTIVE HEAD OF SUPERVISOR FOR INSURANCE, PENSION FUNDS, LENDING INSTITUTIONS, AND OTHER FINANCIAL SERVICE INSTITUTIONS FINANCIAL SERVICES AUTHORITY REPUBLIC OF INDONESIA, signed RISWINANDI
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Source: Otoritas Jasa Keuangan (Financial Services Authority) — original document · Summary generated with machine assistance and reviewed before publication; the authoritative text is the regulator's original document. How RegAlert works
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