Palestine Monetary Authority

Instructions No. (2/2011)

To all lending institutions operating in Palestine Date: Sunday, December 11, 2011

Subject: System for Amending/Updating Financial and Personal Data of Customers

In continuation of Instructions No. (2009/26) issued on 26/5/2009, concerning the regulations governing the Credit Information System, and to Item 2, paragraph (d) of the amendment regarding the amendment/update of borrowers' and guarantors' personal and financial data, and within the framework of the Authority's efforts to develop and automate work tools and mechanisms to reduce manual and paper-based work, a system has been developed to update the financial and personal data of borrowers and their guarantors through the Credit Information website to eliminate the use of the specific paper forms stipulated in the instructions.

Accordingly, the administrations of lending institutions are requested to circulate the attached guiding instructions to all users of the Credit Information System, which will be implemented in parallel with the paper amendment forms for a period of two working days starting from December 13, 2011.

Any paper forms received by the Palestine Monetary Authority after the expiration of the aforementioned parallel implementation period for amending/updating/settling customer borrowers' and guarantors' data will not be accepted, and the institutions shall bear the consequences thereof. For technical assistance or inquiries, please contact the Public Relations and Market Discipline Department / Analysis and Technical Support Section.

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Public Relations and Market Discipline Department Palestine Monetary Authority

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Ramallah - Al Bireh P.O.Box 452 - Tel.: 02-2409920 - Fax: 02-2409922 Gaza - P.O. Box 4026 - Tel.: 08-2825713 - Fax: 08-2844487 E-mail: info@pma.ps www.pma.ps

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Palestine Monetary Authority

Steps for Amending/Updating Financial and Personal Data of Customers

1. Amending the Financial File of Borrowers and Their Guarantors

• Select the Credit Information System from the Authority's website for institutions.
• Click on the "Amend/Update Financial Data" box.
• Specify the customer identification type (ID/Passport/Companies/Institutions).
• Enter the customer's ID/Passport/Registration number for the customer whose data is to be amended.
• Click the "Search" icon to retrieve data on the credit facilities granted to the customer.

1.1 Executing a Financial Data Amendment Process on a Facility File for Borrowers or Their Guarantors:

1.1.1 Click the "Amend" sign appearing to the right of the facility file whose data is to be amended.

1.1.2 A screen appears containing the data of the selected facility for amendment, alongside input fields to be used to execute the amendment on the selected facility file.

1.1.3 The fields are used to amend the data to be corrected, followed by clicking the "Amend" icon, after which the message "Amendment Successful" appears upon completion of the process in accordance with procedures.

1.1.4 The data of the amended facility is transferred to the screen of the designated employee at the Authority for review of the requested amendments, verification of their accuracy, and approval or rejection.

1.1.5 If the designated employee approves the amendment, the amended data is immediately transferred to the customer's facility file to update it automatically, and an email notification is sent to the concerned employee confirming acceptance of the amendment process.

1.1.6 If the process is rejected by the designated employee at the Authority, the process is cancelled and an email notification is sent to the concerned institution employee stating the rejection.

1.2 Executing a Financial Settlement Process on a Credit Facility File:

1.2.1 The facility file to be settled is identified according to the procedural steps above.

1.2.2 Click the "Settle" sign appearing to the right of the selected facility file.

1.2.3 A screen appears containing the data of the selected facility.

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Ramallah - Al Bireh P.O.Box 452 - Tel.: 02-2409920 - Fax: 02-2409922 Gaza - P.O. Box 4026 - Tel.: 08-2825713 - Fax: 08-2844487 E-mail: info@pma.ps www.pma.ps

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Palestine Monetary Authority

1.2.4 Click the "Settle" box at the bottom of the page to automatically settle the facility through the system, which will automatically set the granted limit and utilized balance for the facility to "ZERO".

1.2.5 Upon completion of the process, the message "File Settled Successfully" appears, after which the data is transferred to the designated Authority employee's screen for approval or rejection according to the steps explained above.

1.3 Executing a Guarantor Addition Process on a Borrower's Facility File:

1.3.1 Click the "Amend" sign appearing to the right of the selected facility file to amend its data.

1.3.2 A screen appears containing the financial data of the selected facility, including guarantor data.

1.3.3 Click the plus (+) sign specified next to the guarantor data.

1.3.4 An additional screen in table format appears for entering data for new guarantor(s).

1.3.5 Enter the new guarantor(s)' data in the specified fields.

1.3.6 Click the "Amend" box to execute the guarantor addition process.

1.3.7 After clicking the "Amend" box, the data is transferred to the designated Authority employee's screen for approval and subsequent transfer to the database in accordance with procedures.

1.4 Executing a Guarantor Deletion Process on a Borrower's Facility File:

1.4.1 Click the "Amend" sign appearing to the right of the selected facility file.

1.4.2 A screen appears containing the financial data of the selected facility file, along with the guarantor data for the specified facility.

1.4.3 Click the minus (-) sign specified next to the data of the guarantor whose data is to be deleted.

1.4.4 Click the "Amend" box to execute the guarantor deletion process.

1.4.5 Upon completion of the deletion process, the data is transferred to the designated Authority employee's screen for approval or rejection in accordance with procedures.

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Ramallah - Al Bireh P.O.Box 452 - Tel.: 02-2409920 - Fax: 02-2409922 Gaza - P.O. Box 4026 - Tel.: 08-2825713 - Fax: 08-2844487 E-mail: info@pma.ps www.pma.ps

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Palestine Monetary Authority

2. Amending the Customer's Personal File

2.1 Select the Credit Information System from the Authority's website for the customer whose demographic ("personal") data is to be amended.
2.2 Click the "Amend/Update Personal Data" icon.
2.3 Specify the customer identification type (ID/Passport/Companies/Institutions).
2.4 Enter the customer's ID/Passport/Registration number for the customer whose data is to be amended.
2.5 Click the "Search" icon to retrieve the personal file data of the customer whose data is to be amended/updated.
2.6 Click the "Amend" sign appearing to the right of the screen.
2.7 A screen appears containing the customer's personal data prior to amendment, alongside input fields to execute the amendments.
2.8 Enter the correct data in the fields and then click the "Amend" icon.
2.9 After clicking the "Amend" icon, the message "Amendment Successful" appears.
2.10 Upon completion of the amendment process, the customer file data is transferred to the designated Authority employee's screen for review, approval, or rejection in accordance with procedures.
2.11 If the requested amendments are approved, the updated data is immediately transferred to the customer file to update it in accordance with procedures, and an email notification is sent to the concerned employee confirming acceptance of the amendment process.
2.12 If the amendments are rejected by the designated employee, the process executed by the institution employee is cancelled, and an email notification is sent to the concerned employee stating the rejection.

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Ramallah - Al Bireh P.O.Box 452 - Tel.: 02-2409920 - Fax: 02-2409922 Gaza - P.O. Box 4026 - Tel.: 08-2825713 - Fax: 08-2844487 E-mail: info@pma.ps www.pma.ps

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Palestine Monetary Authority

3. General Provisions:

3.1 Access rights to use the data amendment/update/settlement system will be granted to users nominated by the administrations of lending institutions.
3.2 The automated service and paper forms will be implemented in parallel for a period of two working days from the effective date, allowing users the option to choose either method for amending/updating financial and personal data, with mandatory compliance with the new system upon expiration of the parallel implementation period.
3.3 To preserve data integrity, the following data cannot be amended/updated through the system:

• Customer file transfer
• Customer ID number
• Borrower customer nationality
• Facility file number
• Facility classification

This requires referring to the Authority via an official letter specifying the ID/Passport/Registration number, facility number, and the type of amendment required for the aforementioned item.

3.4 Based on the memoranda of understanding signed with lending institutions, the Authority may take appropriate action in case of non-compliance with the guidelines of this system or if malicious intent in its use is proven.

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Ramallah - Al Bireh P.O.Box 452 - Tel.: 02-2409920 - Fax: 02-2409922 Gaza - P.O. Box 4026 - Tel.: 08-2825713 - Fax: 08-2844487 E-mail: info@pma.ps www.pma.ps