Law of the Republic of Uzbekistan on Amendments and Additions to the Law 'On Appeals of Physical and Legal Persons'

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[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons]

Law of the Republic of Uzbekistan

On Amendments and Additions to the Law of the Republic of Uzbekistan "On Appeals of Physical and Legal Persons"

Adopted by the Legislative Chamber on August 15, 2017 Approved by the Senate on August 24, 2017

Article 1.
Amendments and additions shall be made to the Law of the Republic of Uzbekistan No. 378-III "On Appeals of Physical and Legal Persons" adopted on December 3, 2014 (Information Bulletin of the Chambers of the Supreme Assembly of the Republic of Uzbekistan, 2014, No. 12, Article 340), and its new text shall be approved (attached).

Article 2.
The Cabinet of Ministers of the Republic of Uzbekistan shall:

bring government resolutions into conformity with this Law;

ensure that state administration bodies review and repeal their normative legal documents that contradict this Law;

ensure the implementation of this Law, its delivery to executors, and its explanation of essence and importance among the population.

Article 3.
This Law enters into force from the day of its official publication.

This Law was published in the "Xalq So'zi" newspaper, Issue No. 182 (6876) of September 12, 2017.

President of the Republic of Uzbekistan Sh. MIRZIYOYEV

Tashkent city,

September 11, 2017,

Law No. 445-IV

Law of the Republic of Uzbekistan

On Appeals of Physical and Legal Persons

(new text)

Chapter 1. General Provisions

Article 1. Purpose and Scope of Application of this Law
[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons]

The purpose of this Law is to regulate relations in the field of appeals of physical and legal persons (hereinafter referred to as appeals in the text) to state bodies and state institutions (hereinafter referred to as state bodies in the text), as well as to their officials. [ OKOS:
1.
01.00.00.00 Constitutional Order / 01.16.00.00 Bodies of Self-Government of Citizens (see also 02.05.00.00)]

The action of this Law is also applied to organizations with state participation and bodies of self-government of citizens (hereinafter referred to as organizations in the text).
[
OKOS:
1.
16.00.00.00 Security and Law Enforcement / 16.09.00.00 Administrative Liability / 16.09.01.00 General Provisions;
2.
16.00.00.00 Security and Law Enforcement / 16.12.00.00 Criminal Procedural Legislation / 16.12.01.00 General Provisions;
3.
17.00.00.00 Fair Justice / 17.05.00.00 Civil Procedural Legislation / 17.05.01.00 General Issues]

The action of this Law:
See previous text.

does not apply to appeals established by administrative liability, civil procedural, criminal procedural, criminal-executive, economic procedural legislation and other legal acts; (The second paragraph of the third part of Article 1 in the edition of the Law of the Republic of Uzbekistan No. 683-III of April 21, 2021 — , 21.04.2021, 03/21/683/0375)

to correspondence between state bodies, as well as their structural subdivisions.
See previous text.

Article 2. Legislation on Appeals
[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons]

Legislation on appeals consists of this Law and other legislative acts.
(Article 2 in the edition of the Law of the Republic of Uzbekistan No. 683-III of April 21, 2021 — , 21.04.2021, 03/21/683/0375)

See: Decree of the President of the Republic of Uzbekistan "On Measures for Fundamental Improvement of the System of Working with Appeals of Physical and Legal Persons", the "Model Regulation on the Procedure for Working with Appeals of Physical and Legal Persons in State Bodies, State Institutions and Organizations with State Participation" approved by Resolution No. 341 of the Cabinet of Ministers of May 7, 2018, the "Model Regulation on the Procedure for Working with Appeals of Physical and Legal Persons in Bodies of Self-Government of Citizens" approved by Resolution No. 7 of the Cabinet of Ministers of January 5, 2018, and the "Regulation on the Procedure for Sequential Registration of Appeals of Physical and Legal Persons in Notary Offices" approved by Order No. 311-mh of the Minister of Justice of the Republic of Uzbekistan of December 30, 2014 (registry number 2646, 30.12.2014).

Article 3. Key Concepts
[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons]

The following key concepts are used in this Law:

application — an appeal containing a request for assistance in exercising rights, freedoms and legitimate interests;

suggestion — an appeal containing recommendations for improving the activities of the state and society;

complaint — an appeal containing a claim to restore violated rights and freedoms and protect legitimate interests;

electronic appeal — an appeal submitted through information and communication technologies in the established order, including placed on the official website of a state body or organization, excluding oral appeals submitted using information and communication technologies in real-time mode; See previous text.

repeated appeal — an appeal received from the same physical or legal person, in which a complaint is filed against a decision taken on their previous appeal or dissatisfaction is expressed in another way, as well as an appeal informing that the previous appeal was not considered on time if the consideration period established by legislation has expired by the time the repeated appeal is received; (The sixth paragraph of Article 3 in the edition of the Law of the Republic of Uzbekistan No. 683-III of April 21, 2021 — , 21.04.2021, 03/21/683/0375)

anonymous appeal — an appeal in which the surname (name, patronymic) of a physical person, information about their place of residence, or the full name of a legal person and information about its location (postal address) are not indicated or false information is provided, as well as an electronic appeal that does not allow identification or a written appeal not confirmed by a signature;

duplicate of an appeal — a copy of an appeal of the same physical or legal person;

mass reception — an action regarding the acceptance of appeals at mass meetings of the head of a state body or an official authorized for this purpose with physical persons and representatives of legal persons;

video conferencing — interactive cooperation using information and communication technologies with the opportunity for audio and video information exchange in real-time mode by several remote subscribers;

organization with state participation — a commercial organization with a state share in the charter fund or a non-profit organization fully or partially organized or founded by a state body; See previous text.

hotline — a special telephone communication system designed for receiving appeals from physical and legal persons.
(Article 3 was supplemented with the twelfth paragraph based on the Law of the Republic of Uzbekistan No. 1144-IV of May 7, 2026 — , 07.05.2026, 03/26/1144/0467)

Article 4. Basic Principles of Consideration of Appeals

The basic principles of consideration of appeals include:

legality;

timely and full consideration of appeals;

uniformity of requirements to appeals;

observance of the rights, freedoms and legitimate interests of physical and legal persons;

no bureaucracy and formalism in the consideration of appeals;

transparency of the activities of state bodies, organizations and their officials in the consideration of appeals.

Article 5. Forms and Types of Appeals
[
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1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons]

Appeals may be oral, written or electronic.
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.06.00.00 Rights, Freedoms and Duties of Man and Citizen / 01.06.03.00 Basic (Constitutional) Political Rights and Freedoms / 01.06.03.04 Right to Address with Applications, Suggestions and Complaints]

Applications, suggestions and complaints are considered types of appeals.
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.06.00.00 Rights, Freedoms and Duties of Man and Citizen / 01.06.03.00 Basic (Constitutional) Political Rights and Freedoms / 01.06.03.04 Right to Address with Applications, Suggestions and Complaints]

Appeals, regardless of their form and type, have equal importance.

See: The right of physical and legal persons to address a state body with an application, suggestion or complaint in written, oral or electronic form is guaranteed. Oral, written, and electronic appeals are of equal importance as written appeals. There is no importance in whether appeals are in written, oral, or electronic form during acceptance and consideration. All such appeals are considered on the basis of the Law's requirements. A citizen chooses the form in which to address state bodies and institutions; it is not permissible to demand a change in the form of the appeal. Appeals of physical and legal persons or their authorized representatives submitted in writing to state bodies or sent by mail in envelopes, as well as telegrams, are recorded as written appeals and directed for execution in the established order.

Article 6. Requirements for Appeals
[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons]

The appeal of a physical person must indicate the physical person's surname (name, patronymic) and information about their place of residence.

The appeal of a legal person must indicate the legal person's full name and information about its location (postal address).

The appeal of a physical and legal person must indicate the specific name of the state body or organization, the position and (or) surname (name, patronymic) of the official to whom the appeal is sent, as well as the essence of the appeal.

Appeals may indicate the electronic mail address, contact phones, and fax numbers of the appellants.

Appeals may be submitted in the state language and in other languages.

See: Article 14 of the Law of the Republic of Uzbekistan "On the State Language".

A written appeal must be confirmed by the signature of the physical person submitting the appeal or the signature of the authorized person of the legal person submitting the appeal. If it is not possible to confirm the written appeal of a physical person with the appellant's signature, this appeal must be confirmed by the signature of the person who wrote it, and their surname (name, patronymic) must also be added. [ OKOS:
1.
03.00.00.00 Civil Legislation / 03.06.00.00 Representation. Power of Attorney]

Documents confirming the authority of the appellants' representatives are attached to appeals submitted through their representatives.

See: Chapter 10 of the Civil Code of the Republic of Uzbekistan ("Representation and Power of Attorney").

Article 7. Appeals and Mass Media
[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons;
2.
13.00.00.00 Education. Science. Culture / 13.03.00.00 Culture / 13.03.19.00 Mass Media (radio, television, etc.) (see also 12.03.09.00)]

Appeals received from editorial offices of mass media are considered in the order and timeframes provided for in this Law.
See previous text.

[
OKOS:
1.
13.00.00.00 Education. Science. Culture / 13.03.00.00 Culture / 13.03.19.00 Mass Media (radio, television, etc.) (see also 12.03.09.00)]

Appeals sent to mass media may be used for studying and reflecting public opinion in accordance with legislation on mass media.
(The second part of Article 7 in the edition of the Law of the Republic of Uzbekistan No. 683-III of April 21, 2021 — , 21.04.2021, 03/21/683/0375)

Article 8. Acceptance of Physical Persons and Representatives of Legal Persons
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.06.00.00 Rights, Freedoms and Duties of Man and Citizen / 01.06.07.00 Citizens' Right to Address Courts, Other State Bodies and Other Organizations]

Acceptance of physical persons and representatives of legal persons is organized in state bodies, organizations, as well as by their officials.
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.06.00.00 Rights, Freedoms and Duties of Man and Citizen / 01.06.07.00 Citizens' Right to Address Courts, Other State Bodies and Other Organizations]

Heads of state bodies or other officials conducting personal acceptance of physical persons and representatives of legal persons are not entitled to refuse acceptance when addressed on any issues, including those not within their powers, except for the cases provided for in the third part of this Article. [ OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons]

Acceptance of physical persons and representatives of legal persons may be refused if a decision has been taken on their previous appeal with such status and they have been informed about this in the order established by this Law.

Article 9. Procedure for Acceptance of Physical Persons and Representatives of Legal Persons
[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons]

Acceptance of physical persons and representatives of legal persons is carried out by the head of a state body or organization or another official. For this purpose, special structural subdivisions may be organized in state bodies and organizations, and officials responsible for acceptance are designated. [ OKOS:
1.
01.00.00.00 Constitutional Order / 01.06.00.00 Rights, Freedoms and Duties of Man and Citizen / 01.06.07.00 Citizens' Right to Address Courts, Other State Bodies and Other Organizations]

Heads of state bodies or other officials authorized for this purpose may organize mobile personal acceptances of physical persons and representatives of legal persons, as well as mass acceptances. [ OKOS:
1.
03.00.00.00 Civil Legislation / 03.06.00.00 Representation. Power of Attorney]

Acceptance of physical persons and representatives of legal persons is held on designated days and hours, in accordance with the acceptance schedule.

Information about the acceptance schedule and its time, place, pre-registration, and acceptance procedure is brought to the attention of interested persons by publishing them on the official websites of state bodies, as well as by placing them on bulletin boards or other technical devices in places accessible to everyone in their administrative buildings.

Mobile personal acceptances of physical persons and representatives of legal persons, as well as mass acceptances, may be held outside the acceptance schedules if necessary. Mass acceptance may also be held by entering courtyards (apartments), other buildings and places one by one.

If the resolution of issues stated during the acceptance does not fall within the powers of the state body, organization, or their officials, the relevant officials must explain to the appellant which body or organization should be addressed to resolve the issues stated in the appeal.

During personal acceptance, special technical means (audio and video recording, as well as photography) may be used according to the decision of the head of the state body or organization and with notification to the appellant.

When a physical person makes an oral appeal, they must show a document confirming their identity, and a representative of a legal person must show a document confirming their authority and identity, except for appeals received during mass acceptance.

Oral appeals may be submitted in real-time mode using information and communication technologies, including through the hotlines and emergency communication phones of state bodies and organizations, and via video conferencing. See previous text.

In this regard, the activities of subdivisions (call centers) of state bodies and organizations having the necessary technical resources may be established for centralized acceptance and processing of appeals received through the hotline. (Article 9 was supplemented with the tenth part based on the Law of the Republic of Uzbekistan No. 1144-IV of May 7, 2026 — , 07.05.2026, 03/26/1144/0467) [ OKOS:
1.
01.00.00.00 Constitutional Order / 01.11.00.00 Cabinet of Ministers of the Republic of Uzbekistan (see also 02.01.00.00)]

The procedure for acceptance via video conferencing is established by the Cabinet of Ministers of the Republic of Uzbekistan.

Chapter 2. Public Reception Offices and Virtual Reception Offices

Article 10. Public Reception Offices and Virtual Reception Office of the President of the Republic of Uzbekistan
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.10.00.00 President of the Republic of Uzbekistan / 01.10.02.00 Powers;
2.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons]

The Public Reception Offices and Virtual Reception Office of the President of the Republic of Uzbekistan are established by the President of the Republic of Uzbekistan for the purpose of organizing effective consideration of appeals by state bodies, organizations, and their officials.

The Public Reception Offices of the President of the Republic of Uzbekistan do not have the status of a legal entity.

The system of Public Reception Offices of the President of the Republic of Uzbekistan is organized by:

The Public Reception Office of the President of the Republic of Uzbekistan;

The Public Reception Offices of the President of the Republic of Uzbekistan in the Karakalpakstan Republic, regions, and Tashkent city;

The Public Reception Offices of the President of the Republic of Uzbekistan in districts and cities (excluding cities subordinate to districts).

The Virtual Reception Office of the President of the Republic of Uzbekistan is an information system that allows receiving, collecting, classifying, and systematizing incoming appeals using information and communication technologies, as well as monitoring and controlling their full, timely, and high-quality consideration.

See: The Public Reception Offices and Virtual Reception Office of the President of the Republic of Uzbekistan are established by the President of the Republic of Uzbekistan for the purpose of organizing effective consideration of appeals by state bodies, organizations, and their officials. The Public Reception Office is part of the structure of the Department of the Advisor to the President of the Republic of Uzbekistan on Issues of Protecting Citizens' Rights, Monitoring and Coordinating Work with Appeals, is not a legal entity, does not have separate property in ownership, economic management, or operational management, is not entitled to carry out entrepreneurial activities and enter into civil-law relations with other persons in its own name. The Public Reception Office has a round seal, stamp, and forms with its name.

Article 11. Main Tasks of the Public Reception Offices and Virtual Reception Office of the President of the Republic of Uzbekistan
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.10.00.00 President of the Republic of Uzbekistan / 01.10.04.00 National Security Council. Departments and Councils and Advisory Bodies under the President of the Republic of Uzbekistan;
2.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons]

The main tasks of the Public Reception Offices and Virtual Reception Office of the President of the Republic of Uzbekistan include:

organizing direct communication with the population, ensuring the effective functioning of the system of working with appeals aimed at full protection of their rights, freedoms, and legitimate interests;

creating conditions for the unambiguous implementation of the constitutional right to address;

organizing the full, impartial, and timely consideration of appeals received by the Public Reception Offices and Virtual Reception Office of the President of the Republic of Uzbekistan;

carrying out systematic monitoring and control over the consideration of appeals received by the Public Reception Offices and Virtual Reception Office of the President of the Republic of Uzbekistan and sent to state bodies and organizations according to their jurisdiction;

conducting acceptances of physical persons and representatives of legal persons, including via video conferencing;

widely using modern information and communication technologies in working with appeals by introducing and maintaining an electronic information system for registering, summarizing, systematizing, and monitoring the consideration of appeals received by the Public Reception Offices and Virtual Reception Office of the President of the Republic of Uzbekistan.

Article 12. Rights and Obligations of the Public Reception Offices of the President of the Republic of Uzbekistan
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.10.00.00 President of the Republic of Uzbekistan / 01.10.04.00 National Security Council. Departments and Councils and Advisory Bodies under the President of the Republic of Uzbekistan;
2.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Regimes (Modes) / 02.07.08.00 Appeals of Physical and Legal Persons]

The Public Reception Offices of the President of the Republic of Uzbekistan have the following rights:

to carry out cooperation with state bodies and organizations, request and receive documents and information from them on issues within their competence;

to study on the ground the execution of decisions taken on the results of appeal consideration when necessary;

to submit suggestions to state bodies and organizations on improving the procedure for considering appeals;

to submit suggestions on holding accountable persons who violated the procedure and timeframes for considering appeals, as well as those who failed to ensure the execution of decisions taken on the results of appeal consideration. See previous text.

The Public Reception Offices of the President of the Republic of Uzbekistan may also have other rights in accordance with the legislation.
(Paragraph 2 of Article 12 in the edition of the Law of the Republic of Uzbekistan dated April 21, 2021 No. UZ-683 — , 21.04.2021 y., 03/21/683/0375-no) [ OKOZ:
1.
01.00.00.00 Constitutional system / 01.10.00.00 President of the Republic of Uzbekistan / 01.10.04.00 National Security Council. Departments under the President of the Republic of Uzbekistan as well as councils and advisory bodies]

Public Reception Offices of the President of the Republic of Uzbekistan:

must comply with the requirements of this Law;

must use the existing information system in working with appeals;

must comply with information security requirements;

must ensure the uninterrupted operation of their software and hardware tools;

must ensure the effective operation and administrative management of the electronic queue management system, and the accounting of the number of appellants according to their categories and relevant sectors for a certain period (day, week, month) at the required level. See previous edition.

Public Reception Offices of the President of the Republic of Uzbekistan may also have other obligations in accordance with the legislation.
(Part 4 of Article 12 in the edition of the Law of the Republic of Uzbekistan dated April 21, 2021 No. UZ-683 — , 21.04.2021 y., 03/21/683/0375-no)

See: Resolution of the President of the Republic of Uzbekistan dated February 19, 2019 No. PQ-4197 "On Approval of Regulations Related to the Activities of the Public Reception Offices of the President of the Republic of Uzbekistan".

Article 13. Providing real-time advice on issues related to appeals by the Virtual Reception Office of the President of the Republic of Uzbekistan
[
OKOZ:
1.
01.00.00.00 Constitutional system / 01.10.00.00 President of the Republic of Uzbekistan / 01.10.04.00 National Security Council. Departments under the President of the Republic of Uzbekistan as well as councils and advisory bodies;
2.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

Based on the Virtual Reception Office of the President of the Republic of Uzbekistan, real-time advice is provided to physical and legal entities on issues related to appeals by involving qualified specialists from various sectors and fields of activity as consultants. [ OKOZ:
1.
01.00.00.00 Constitutional system / 01.10.00.00 President of the Republic of Uzbekistan / 01.10.04.00 National Security Council. Departments under the President of the Republic of Uzbekistan as well as councils and advisory bodies]

Real-time advice based on the Virtual Reception Office of the President of the Republic of Uzbekistan is ensured through the exchange of information between consultants and physical and legal entities who wish to promptly obtain information on issues of interest to them.

See: Based on the Virtual Reception Office of the President of the Republic of Uzbekistan, by involving qualified specialists from various sectors and fields of activity as consultants, advice on appeals is provided in real-time using information and communication technologies, including through the trust, emergency communication telephone numbers of state bodies and organizations, and via video conferencing facilities. Currently, physical and legal entities have the opportunity to send their appeals by filling out a special appeal form on the pm.gov.uz website, by calling the 0-800-210-00-00 appeal number or the 1000 short number, or by visiting Public Reception Offices. Additionally, citizens can open a personal account in the Virtual Reception Office. The purpose of the "Citizen's Personal Account" module is to create a high level of convenience for citizens working in the virtual reception office system and to store all correspondence related to a specific person's appeal in one place. Appellants with a personal account do not need to re-enter personal data when sending each new appeal. All correspondence of the appellant with state bodies (all appeals and reply letters) is stored in the personal account, which facilitates finding a specific appeal and its response.

Article 14. Organization of virtual reception offices of state bodies, organizations, and their officials
[
OKOZ:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

For the purpose of organizing direct communication with the population, implementing systematic monitoring and control over the consideration of appeals, and using modern information and communication technologies in working with appeals, state bodies, organizations, and their officials may organize their own virtual reception offices.

Virtual reception offices operate in the name of the state body, organization, or their officials who established them.

Chapter 3. Guarantees of the Right of Physical and Legal Entities to Appeal

Article 15. Guarantees of the Exercise of the Right to Appeal
[
OKOZ:
1.
01.00.00.00 Constitutional system / 01.06.00.00 Rights, freedoms and duties of man and citizen / 01.06.03.00 Basic (Constitutional) political rights and freedoms / 01.06.03.04 Right to address applications, suggestions and complaints;
2.
01.00.00.00 Constitutional system / 01.06.00.00 Rights, freedoms and duties of man and citizen / 01.06.07.00 Citizens' appeals to courts, other state bodies and other organizations;
3.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

The right of physical and legal entities to address state bodies, organizations, and their officials individually or as a group is guaranteed.

The right to appeal is exercised voluntarily. No one may be forced to participate in actions to protect or oppose any appeal.

The exercise of the right to appeal must not violate the rights, freedoms, and legitimate interests of other physical and legal entities, as well as the interests of society and the state.

Physical and legal entities of foreign states, stateless persons have the right to address state bodies, organizations, and their officials of the Republic of Uzbekistan in accordance with this Law.

See: Article 40 of the Constitution of the Republic of Uzbekistan.

Article 16. Prohibition of Discrimination in the Exercise of the Right to Appeal
See previous edition.

Discrimination is not allowed in the exercise of the right to appeal based on the gender, race, nationality, language, religion, belief, social origin, social status of a physical person, as well as the form of ownership, location (postal address), organizational-legal forms of legal entities, and other circumstances. (The text of Article 16 in the edition of the Law of the Republic of Uzbekistan dated September 20, 2024 No. UZ-963 — , 21.09.2024 y., 03/24/963/0735-no)

See: Constitution of the Republic of Uzbekistan

Article 17. Guarantees of Respect for Rights, Freedoms, and Legitimate Interests When Appealing
[
OKOZ:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

State bodies, organizations, and their officials must, within their competence, take measures to ensure the full, impartial, and timely consideration of appeals in accordance with the requirements of the Constitution of the Republic of Uzbekistan and laws, restore the violated rights and freedoms of physical and legal entities, and protect their legitimate interests.

Article 18. Guarantees of Acceptance and Consideration of Appeals
[
OKOZ:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

Appeals must be accepted and considered by state bodies, organizations, and their officials, except for the cases provided for in Articles 29 and 30 of this Law.

Article 19. Guarantees of Non-Disclosure of Information Revealed in Connection with Appeals
[
OKOZ:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities;
2.
12.00.00.00 Information and Informatization / 12.03.00.00 Information Resources. Use of Information Resources / 12.03.05.00 Restricted Use Information / 12.03.05.01 State Secret]

In considering appeals, it is not allowed to disclose information about the private life of physical persons, the activities of legal entities without their consent, as well as information constituting a state secret or other secret protected by law, and other information if it discriminates against the rights, freedoms, and legitimate interests of physical and legal entities.

It is not allowed to identify information not related to the appeal concerning a physical or legal entity.

At the request of a physical person, no information regarding their identity should be disclosed.

Article 20. Guarantees of Security of Physical and Legal Entities in Connection with Their Appeals
[
OKOZ:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

It is prohibited to persecute a physical person, their representative, their family members, a legal entity, its representative, and the family members of the legal entity's representative in connection with their appeal to state bodies, organizations, and their officials for the purpose of realizing or protecting their rights, freedoms, and legitimate interests, as well as for expressing their opinion and criticism in appeals.

Chapter 4. Procedure for Submitting and Considering Appeals

Article 21. Procedure for Submitting Appeals
[
OKOZ:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

Appeals are submitted directly to the state body, organization, or their official whose competence includes resolving the issues raised in them, or to a higher body in the chain of command. See previous edition.

Physical and legal entities have the right to submit appeals independently, as well as to grant authority in this regard to their representative or to send the appeal via postal communication or in electronic form. Appeals on behalf of minors, persons with limited legal capacity, and persons without legal capacity may be submitted by their legal representatives in the manner prescribed by legislation. (Part 2 of Article 21 in the edition of the Law of the Republic of Uzbekistan dated April 21, 2021 No. UZ-683 — , 21.04.2021 y., 03/21/683/0375-no)

See: Article 74 of the Family Code of the Republic of Uzbekistan, Part 1 and Part 2 of Article 31 of the Law of the Republic of Uzbekistan "On Guardianship and Trusteeship".

Existing decisions previously made regarding the appeal, as well as copies thereof, and other documents necessary for its consideration may be attached to the appeal; these documents are not returned, except in cases where the appellant submits a written application for their return. When the specified documents are sent to another state body, organization, or their official regarding the relevance of the appeal, they must be attached to the appeal. [ OKOZ:
1.
09.00.00.00 Entrepreneurship and Economic Activity / 09.16.00.00 Communications / 09.16.03.00 Postal Communications]

When an appeal arrives via postal communication in an envelope, the presence of the appeal and its attachments in the envelope is checked. If the appeal is not present in the envelope or is damaged, or if the attachments indicated in the appeal are missing, a protocol is drawn up, and one copy is sent to the appellant at the address indicated in the envelope.

Article 22. Time Limits for Submitting Appeals
See previous edition.
[
OKOZ:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

Time limits for submitting appeals are, as a rule, not established. In some cases, a time limit for submitting an appeal may be established if it depends on the opportunities of the state body, organization, or their officials to consider the appeal, the need to ensure the timely realization and protection of the rights, freedoms, and legitimate interests of physical and legal entities, as well as on other grounds provided for by legislation. (Part 1 of Article 22 in the edition of the Law of the Republic of Uzbekistan dated April 21, 2021 No. UZ-683 — , 21.04.2021 y., 03/21/683/0375-no) [ OKOZ:
1.
01.00.00.00 Constitutional system / 01.06.00.00 Rights, freedoms and duties of man and citizen / 01.06.07.00 Citizens' appeals to courts, other state bodies and other organizations]

An application or complaint submitted to a higher body in the chain of command must be submitted no later than one year from the moment the physical or legal person becomes aware of the action (inaction) violating their rights, freedoms, and legitimate interests, or the adoption of a decision.

The time limit for submitting an application or complaint missed due to valid reasons is restored by the state body, organization, or their authorized official considering the application or complaint.

Article 23. Processing of Appeals
[
OKOZ:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

An appeal received by a state body, organization, or their official must be registered on the same day; if received after working hours, it must be registered on the next working day.

Refusal to register an appeal is not allowed.

In state bodies and organizations, a register of appeals is kept, in which the sequential number and date of receipt of the appeal, the surname (name, patronymic) of the physical person-appellant, the name of the legal entity, the brief content of the appeal, a mark on its execution, as well as other information are indicated. [ OKOZ:
1.
12.00.00.00 Information and Informatization / 12.03.00.00 Information Resources. Use of Information Resources / 12.03.02.00 Documenting Information. Electronic Document Circulation / 12.03.02.01 Electronic Document Circulation]

State bodies and organizations may introduce an electronic document circulation system in working with appeals.

It is not required to register oral appeals received during mass receptions and resolved on the spot by the head of the state body or an authorized official. In this case, the surname (name, patronymic) of the physical person or representative of the legal entity, information about their place of residence, the brief content of the appeal, as well as the results of its consideration are indicated in the mass reception protocol. See previous edition.

The registration and processing of appeals for consideration is carried out in the manner established by legislation.
(Part 6 of Article 23 in the edition of the Law of the Republic of Uzbekistan dated April 21, 2021 No. UZ-683 — , 21.04.2021 y., 03/21/683/0375-no)

Article 24. Procedure for Considering Appeals
[
OKOZ:
1.
01.00.00.00 Constitutional system / 01.06.00.00 Rights, freedoms and duties of man and citizen / 01.06.07.00 Citizens' appeals to courts, other state bodies and other organizations;
2.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

Appeals received by a state body, organization, or their officials are considered by that body, organization, or by officials assigned the responsibility for considering appeals.

Appeals received by a state body or organization may also be sent to subordinate subdivisions in the chain of command.

If the appeal contains issues related to several structural subdivisions of state bodies or organizations, all of them are designated as executors for considering the appeal. The first indicated structural subdivision among the executors ensures the consideration of the appeal together with other structural subdivisions.

If additional information, certificates, and materials are needed to ensure the full, impartial, and timely consideration of the appeal, the state body, organization, or their officials considering the appeal may request additional information from the appellant, as well as from other state bodies, other organizations, and officials within their competence. If the information does not contain information constituting a state secret or other secret protected by law, and does not harm the rights, freedoms, and legitimate interests of physical and legal entities, as well as the interests of society and the state, state bodies, organizations, and officials must provide the requested information within ten days.

The state body, organization, or their officials considering the appeal may, in necessary cases, ensure the on-site consideration of the appeal.

If the issues raised in the appeal are related to the activities of economic entities, their representatives are invited by state bodies within their competence to participate in the consideration of appeals. See previous edition.

If the need arises to inspect the activities of economic entities, including financial and economic activities (audit), during the consideration of the appeal, the inspection is carried out in accordance with legislation. (Part 7 of Article 24 in the edition of the Law of the Republic of Uzbekistan dated April 21, 2021 No. UZ-683 — , 21.04.2021 y., 03/21/683/0375-no) See previous edition.

Article 24-1. Specific Features of Considering Appeals of Minors
[
OKOZ:
1.
01.00.00.00 Constitutional system / 01.06.00.00 Rights, freedoms and duties of man and citizen / 01.06.07.00 Citizens' appeals to courts, other state bodies and other organizations;
2.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities;
3.
03.00.00.00 Civil Legislation / 03.02.00.00 Citizens (Physical Persons) / 03.02.04.00 Civil Status of Minors. Legal Capacity of Citizens up to 14 Years. Legal Capacity of Citizens from 14 to 18 Years. Emancipation]

Minors have the right to independently address state bodies, organizations, or their officials in the manner established by this Law regarding issues of compliance with their rights, freedoms, and legitimate interests. The consideration of appeals by minors by state bodies, organizations, or their officials may be carried out with the participation of their legal representatives, as well as guardianship and trusteeship bodies. Due to minors not having full legal capacity, it is not allowed to leave their appeals unconsidered.

State bodies, organizations, and their officials whose competence does not include resolving the issues raised in the appeal must send the appeal to the relevant state body, other organization, official, or guardianship and trusteeship body. (Article 24-1 was introduced based on the Law of the Republic of Uzbekistan dated March 10, 2020 No. UZ-608 — National Database of Legislative Acts, 11.03.2020 y., 03/20/608/0278-no)

Article 25. Procedure for Considering Certain Appeals
[
OKOZ:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

Repeated appeals are considered on general grounds, except for the cases specified in Article 30 of this Law.

Appeals received by a state body, organization, or their officials whose competence does not include resolving the issues raised must be sent to the relevant bodies, other organizations, and officials within five days without delay, and the appellant must be notified in writing or electronically. In this case, incoming electronic appeals may be sent electronically.

It is prohibited to unjustifiably transfer appeals to other state bodies or organizations for consideration, or to send them to the bodies, organizations, or officials whose decisions or actions (inaction) are being appealed.

If appeals do not contain the necessary information for sending them to the relevant state bodies, organizations, or officials, these appeals must be returned to the appellant within five days without delay with a reasoned explanation.

If a duplicate of the appeal arrives during the consideration of the appeal, this appeal is considered together with the previously received appeal.

If a duplicate of the appeal arrives after the appeal has been considered and a reply sent, the state body, organization, or their officials must notify the appellant in the appropriate manner.

The consideration of letters not included in the types of appeals (thank-you notes, congratulatory notes, suggestion notes, comments) is carried out at the discretion of state bodies, organizations, and their officials.

Article 26. Hearing the Appellant
[
OKOZ:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

The state body, other organization, or their officials considering the appeal may organize a hearing of the appellant on their own initiative or at the request of the appellant.

The state body, organization, or their officials provide the appellant with the opportunity to express their opinion on the issues raised in the appeal and to provide additional information regarding the appeal. The state body, organization, or their officials may involve experts, specialists, and representatives of interested organizations in the hearing of the appellant.

Article 27. Replies to Appeals
[
OKOZ:
1.
01.00.00.00 Constitutional system / 01.06.00.00 Rights, freedoms and duties of man and citizen / 01.06.07.00 Citizens' appeals to courts, other state bodies and other organizations;
2.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-legal regimes (modes) / 02.07.08.00 Appeals of physical and legal entities]

Based on the results of the consideration of appeals, a decision is made by the state body, organization, or their officials, and the appellant is immediately notified in writing or electronically. [ OKOZ:
1.
01.00.00.00 Constitutional system / 01.06.00.00 Rights, freedoms and duties of man and citizen / 01.06.07.00 Citizens' appeals to courts, other state bodies and other organizations]

The response to an appeal is signed by the head of the state body or organization, or their official.

Responses to collective appeals are sent to the person listed first in the list of appellants, unless the appeal requests that the response be sent to another person.

An appeal is considered considered if all issues raised in it have been reviewed in accordance with the requirements of this Law and a relevant response has been sent to the appellant. See previous edition.

Responses to appeals shall be expressed in the language addressed as far as possible, and responses must contain clear grounds refuting or confirming each issue indicated in the appeal (with references to legislative acts, if necessary). (Part 5 of Article 27 in the edition of Law No. URQ-683 of the Republic of Uzbekistan dated April 21, 2021 — , 21.04.2021, 03/21/683/0375)

Written or electronic responses are not required for oral appeals received by the head of a state body or another authorized official during mass receptions and resolved on the spot.

Article 28. Time Limits for Considering Appeals
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.06.00.00 Rights, Freedoms and Duties of Man and Citizen / 01.06.07.00 Citizens' Appeals to Courts, Other State Bodies and Other Organizations;
2.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Procedures (Regimes) / 02.07.08.00 Appeals by Individuals and Legal Entities]

Applications or complaints are considered within fifteen days from the day they are received by the state body, organization, or their officials responsible for resolving the issue substantively, and within a period of up to one month if additional investigation and (or) inspection, or request for additional documents, are required.

In cases where it is necessary to conduct an inspection, request additional materials, or take other measures to consider applications and complaints, the time limits for their consideration may be extended by the head of the relevant state body or organization by up to one month as an exception, and the appellant shall be notified of this.

Suggestions are considered within a period of up to one month from the day they are received by the state body, organization, or their officials, except for suggestions requiring additional investigation, in which case the individual or legal entity submitting the suggestion is notified in writing within ten days.

Article 29. Non-Consideration of Appeals
[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Procedures (Regimes) / 02.07.08.00 Appeals by Individuals and Legal Entities;
2.
03.00.00.00 Civil Legislation / 03.06.00.00 Agency. Power of Attorney]

The following appeals are not considered:

anonymous appeals;

appeals submitted through representatives of individuals and legal entities, if documents confirming their authority are not available;

appeals that do not meet other requirements established by this Law.

When an appeal is not considered, a relevant conclusion is drawn up, which is approved by the head of the state body or organization, or their authorized official.

The appellant is notified in the appropriate manner that the appeal was not considered due to the absence of documents confirming the authority of the representative of the individual or legal entity.

See: Based on Article 3 of this Law, an appeal in which the surname (first name, patronymic) of an individual, information about their place of residence, or the full name of a legal entity, information about its location (postal address), is not indicated, or false information about them is indicated, as well as electronic appeals that do not allow identification or written appeals not confirmed by a signature, are considered anonymous appeals. When appeals submitted through representatives of individuals and legal entities are received, the department for working with appeals or structural unit checks for the presence of documents confirming their authority. If the appeal does not contain documents confirming the authority of the representative of the individual or legal entity, a conclusion is drawn up and approved by the head of the department for working with appeals or the head of the structural unit.

Article 30. Termination of Consideration of Appeals
[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Procedures (Regimes) / 02.07.08.00 Appeals by Individuals and Legal Entities]

Consideration of appeals is terminated in the following cases:

if new arguments or newly discovered circumstances are not presented in repeated appeals, while the previous appeal materials contain full and complete materials of inspections and responses have been given to the appellant in the established manner;

if the appellant has withdrawn their appeal in the established manner or has requested to terminate its consideration;

if it is impossible to consider the appeal without the participation of the appellant due to the inability to summon them because they failed to timely notify about changes in their place of residence, place of stay (postal address), email address, or other details;

if the appellant summoned by the state body, organization, or their official fails to appear, making it impossible to consider the appeal without their participation;

if the consideration of the appeal after the death of the appellant as an individual does not allow for legal succession.
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.06.00.00 Rights, Freedoms and Duties of Man and Citizen / 01.06.07.00 Citizens' Appeals to Courts, Other State Bodies and Other Organizations]

The decision to terminate the consideration of an appeal is made by the head of the state body, organization, or their authorized official.

If the consideration of a repeated appeal is terminated in accordance with the second paragraph of Part 1 of this Article, the appellant is notified in writing that the repeated appeal is unfounded and that correspondence on this issue is terminated. If a repeated appeal is received from the appellant after correspondence has been terminated, the consideration of such an appeal is terminated without notifying the appellant of this.

If the consideration of an appeal is terminated upon the application to withdraw it, the appeal is returned to the appellant within three days together with a letter from the state body, organization, or their officials. The application to withdraw the appeal does not exclude the possibility of taking measures to identify and eliminate violations of the law.

The appellant is notified in the appropriate manner about the termination of the consideration of the appeal due to the failure of the summoned individual or the representative of the legal entity to appear.

Article 31. Clarification and Correction of the Response to an Appeal
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.06.00.00 Rights, Freedoms and Duties of Man and Citizen / 01.06.07.00 Citizens' Appeals to Courts, Other State Bodies and Other Organizations]

At the request of an individual or legal entity, the state body, organization, and their officials that considered the appeal must clarify the response to the appeal without changing its content, as well as correct errors and arithmetic mistakes on their own initiative or at the request of the appellant, provided that this does not affect the content of the response to the appeal. [ OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Procedures (Regimes) / 02.07.08.00 Appeals by Individuals and Legal Entities]

The appellant's request to clarify and correct the response to the appeal is considered within ten days from the day it is received.

Chapter 5. Rights of Individuals and Legal Entities, Rights and Obligations of State Bodies, Organizations, and Their Officials in the Consideration of Appeals

Article 32. Rights of Individuals and Legal Entities in the Consideration of Appeals
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.06.00.00 Rights, Freedoms and Duties of Man and Citizen / 01.06.07.00 Citizens' Appeals to Courts, Other State Bodies and Other Organizations;
2.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Procedures (Regimes) / 02.07.08.00 Appeals by Individuals and Legal Entities]

When appeals are considered by state bodies, organizations, and their officials, individuals and legal entities have the following rights:

to obtain information about the progress of the consideration of the appeal;

to personally present and explain arguments;

to familiarize themselves with the materials of the inspection of the appeal and the results of its consideration;

to request the submission of additional materials or the request for such materials from other bodies;

to use the services of an advocate;

to request the termination of the consideration of the appeal or the clarification and (or) correction of the response to the appeal;

to withdraw their appeal by submitting a written or electronic application before it is considered and until a decision is made on the appeal;

to appeal to a higher body or directly to the court in the hierarchical order against the illegal refusal to accept or consider the appeal.
See previous edition.

Individuals and legal entities may also have other rights in accordance with legislation.
(Part 2 of Article 32 in the edition of Law No. URQ-683 of the Republic of Uzbekistan dated April 21, 2021 — , 21.04.2021, 03/21/683/0375)

Article 33. Rights and Obligations of State Bodies, Organizations, and Their Officials in the Consideration of Appeals
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.06.00.00 Rights, Freedoms and Duties of Man and Citizen / 01.06.07.00 Citizens' Appeals to Courts, Other State Bodies and Other Organizations;
2.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Procedures (Regimes) / 02.07.08.00 Appeals by Individuals and Legal Entities]

In the consideration of appeals, state bodies, organizations, and their officials have the following rights:

to request and obtain information necessary for the consideration of the appeal in the established manner;

to consider the appeal without the presence of the appellant or another person if it is impossible to consider the appeal or to summon them for hearing;

to apply to court for compensation of expenses incurred during the inspection of an appeal containing knowingly false information.
See previous edition.

State bodies, organizations, and their officials may also have other rights in accordance with legislation.
(Part 2 of Article 33 in the edition of Law No. URQ-683 of the Republic of Uzbekistan dated April 21, 2021 — , 21.04.2021, 03/21/683/0375)

State bodies, organizations, and their officials:
See previous edition.

must comply with the requirements of legislation on appeals; (Part 3, second paragraph of Article 33 in the edition of Law No. URQ-683 of the Republic of Uzbekistan dated April 21, 2021 — , 21.04.2021, 03/21/683/0375)

must provide the appellant with the opportunity to familiarize themselves with documents, decisions, and other materials related to their rights, freedoms, and legitimate interests, if they do not contain state secrets or other information protected by law, and if they do not cause harm to the rights, freedoms, and legitimate interests of individuals and legal entities, as well as to the interests of society and the state;

must immediately notify the appellant in writing or electronically about the results of the consideration and the decision made after the appeal has been considered, except for oral appeals received during mass receptions and resolved on the spot;

must explain the procedure for appealing the decision made on the appeal, if the individual or legal entity does not agree with this decision;

must control the execution of the decision made based on the results of the consideration of the appeal;

must immediately take measures to eliminate illegal actions (inaction) and identify causes and conditions leading to violations of the rights, freedoms, and legitimate interests of individuals and legal entities within their authority;

must eliminate, in the established manner, the persecution of individuals, their representatives, their family members, legal entities, their representatives, and the family members of legal entity representatives due to their appeals;

must take measures to compensate for material damage or moral harm caused to individuals or legal entities as a result of violations of their rights, freedoms, and legitimate interests, in the manner established by law. [ OKOS:
1.
01.00.00.00 Constitutional Order / 01.11.00.00 Cabinet of Ministers of the Republic of Uzbekistan (also see 02.01.00.00);
2.
05.00.00.00 Legislation on Labor and Employment of the Population / 05.08.00.00 Vocational Training, Advanced Training and Retraining]

State bodies train their employees working with appeals and increase their qualifications at least once every three years. The requirements for employees of state bodies working with appeals, as well as the procedure for their training and qualification improvement, are established by the Cabinet of Ministers of the Republic of Uzbekistan. See previous edition.

State bodies, organizations, and their officials may also have other obligations in accordance with legislation.
(Part 5 of Article 33 in the edition of Law No. URQ-683 of the Republic of Uzbekistan dated April 21, 2021 — , 21.04.2021, 03/21/683/0375)

Article 34. Monitoring and Control of the Consideration of Appeals
[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Procedures (Regimes) / 02.07.08.00 Appeals by Individuals and Legal Entities]

Heads of state bodies and organizations or other authorized officials exercise constant monitoring and control over the consideration of appeals by their structural subdivisions and take measures to ensure their full, impartial, and timely consideration.

An appeal is removed from control and execution by the person who placed it under control, i.e., the head or other authorized official.

Appeals for which interim responses have been given and which have not been fully considered are not removed from control.

Article 35. Generalization and Analysis of Appeals
[
OKOS:
1.
01.00.00.00 Constitutional Order / 01.06.00.00 Rights, Freedoms and Duties of Man and Citizen / 01.06.07.00 Citizens' Appeals to Courts, Other State Bodies and Other Organizations;
2.
02.00.00.00 Fundamentals of State Administration / 02.08.00.00 General Issues of State Administration in the Sphere of Economy, Social and Cultural Construction / 02.08.07.00 Accounting. Reporting. Statistics (also see 07.29.00.00)]

State bodies, organizations, and their officials maintain statistical accounting of received appeals. Statistical accounting must take into account the number of received, considered, satisfied, denied, and non-considered appeals, as well as other information related to working with appeals.

State bodies, organizations, and their officials generalize and analyze appeals every quarter.

Based on the results of generalization and analysis of appeals, state bodies prepare information notes (comments), which reflect general indicators of working with appeals, frequently raised issues in appeals, main deficiencies and violations identified in the results of appeal consideration, and measures taken to eliminate causes leading to violations of the rights, freedoms, and legitimate interests of individuals and legal entities, as well as the interests of society and the state.

Information notes (comments) drawn up based on the results of generalization and analysis of appeals are published on the official websites of the relevant state bodies.

Chapter 6. Final Provisions

Article 36. Resolution of Disputes
See previous edition.

[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Procedures (Regimes) / 02.07.08.00 Appeals by Individuals and Legal Entities]

Disputes in the field of appeals by individuals and legal entities are resolved in the manner established by legislation.
(Text of Article 36 in the edition of Law No. URQ-683 of the Republic of Uzbekistan dated April 21, 2021 — , 21.04.2021, 03/21/683/0375)

Article 37. Compensation for Material Damage and Compensation for Moral Harm
[
OKOS:
1.
02.00.00.00 Fundamentals of State Administration / 02.07.00.00 Administrative-Legal Procedures (Regimes) / 02.07.08.00 Appeals by Individuals and Legal Entities;
2.
03.00.00.00 Civil Legislation / 03.12.00.00 Obligations Arising from Causing Harm / 03.12.04.00 Compensation for Moral Harm]

If the application or complaint of an individual or legal entity is satisfied by the state body, organization, and their officials who made illegal decisions on these appeals, the cost of filing and considering the application or complaint, expenses incurred for travel to the locations at the request of the relevant state body, organization, and their officials for the consideration of the application or complaint, and lost wages during this period are compensated to the appellant in court. Moral harm may also be compensated in court.

See: Articles 985, 1021, and 1022 of the Civil Code of the Republic of Uzbekistan.

Funds paid by the state body or organization as compensation for material damage and compensation for moral harm caused to an individual due to violation of legal requirements in the consideration of their application or complaint may be recovered from the guilty person in regress order.

See: Article 1001 of the Civil Code of the Republic of Uzbekistan.
See previous edition.

Article 38. Liability for Violation of Legislation on Appeals

Violation of legislation on appeals, as well as submitting an appeal containing defamation and insult, entails liability in the established manner.
(Article 38 in the edition of Law No. URQ-683 of the Republic of Uzbekistan dated April 21, 2021 — , 21.04.2021, 03/21/683/0375)

See: Articles 40, 41, and 43 of the Code of Administrative Liability of the Republic of Uzbekistan, and Articles 139, 140, and 144 of the Criminal Code of the Republic of Uzbekistan. (Collection of Legislation of the Republic of Uzbekistan, 2017, No. 37, Article 977; National Database of Legislative Information, 30.01.2018, 03/18/463/0634; 11.03.2020, 03/20/608/0278; , 21.04.2021, 03/21/683/0375; 21.09.2024, 03/24/963/0735; 07.05.2026, 03/26/1144/0467)