Regulatory Alerts2025-09-01
Added · Updated
Law on the Protection of Financial Service Consumers
The National Assembly of Serbia enacted this Law to regulate the rights of consumers utilizing financial services provided by banks, payment institutions, and merchants. It establishes comprehensive definitions, mandates transparent pre-contractual information, and prohibits discriminatory practices and unfair tying or bundling by service providers. The legislation further standardizes contract formation, requires clear calculation of effective interest rates, and sets specific rules for default interest and record-keeping to ensure consumer protection.
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