Maldives Monetary Authority Circular CN-BSD/2015/13: Revision to Procedures for Treatment of Dormant Accounts

MALDIVES MONETARY AUTHORITY
MALDIVES

Circular no: CN-BSD/2015/13

8th September 2015

To: All Commercial Banks

Dear Sir,

Revision to Procedures for treatment of Dormant Accounts

We refer to our Circular no: CN-BSD/2014/04 dated 24th December 2014 on procedures for treatment of Dormant Accounts.

In order to make the dormant funds disbursement process easier, we have revised Section III disbursing funds to claimants. Attached please find the revised procedures.

Yours sincerely,

Neeza Imad
Assistant Governor, Financial Stability

Procedure for handling dormant accounts

I. Notifying dormant account holders

As per Section 35(a) of the Banking Act (2010) banks are required to do the following:

i. If an account holder has not conducted a transaction from the account or written correspondence with the bank for 5 (five) years, on the first business day of the following calendar year the bank shall dispatch by registered post a notice to the account holder at his last known address containing particulars of the dormant account.

ii. The bank shall publish in at least 1 (one) local newspaper and in the Government Gazette the names of account holders that do not respond to the letter.

iii. Not less than 60 (sixty) days after such notice and publication, if the account holder cannot be located, the bank shall make a detailed report to the MMA and shall turn over the amount on deposit to the MMA, to be held in a special account at the MMA.

II. Transferring dormant account funds to MMA

i. Not later than 30th June each year, remit the amount in dormant accounts to the relevant account at MMA, together with a detailed report via email to bsd@mma.gov.mv. The amount should be inclusive of any interest payable on the account up to the day of transfer of the funds to MMA.

ii. For local currency accounts, remittance shall be made in local currency and for all other currencies, remittance shall be made in US Dollars, at the prevailing exchange rate on the day of transfer.

iii. Even after funds have been transferred to the MMA, bank shall maintain account opening form and any other documents identifying the account holder (including

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signature cards, signing authorities) and evidence to demonstrate bank’s attempts to contact the customers before funds were transferred to MMA (e.g., mails to customers, notes to the file of various attempts to contact customers).

III. Disbursing funds to claimants

i. Dormant Account forms shall be made available at MMA and banks.

ii. Dormant Account holders shall submit a completed claim form to the bank to obtain the funds.

iii. Upon receipt of a completed claim form, bank shall verify and forward it within 5 (five) working days to MMA with the information required below:

a. Confirmation that the claimant is the entitled beneficiary of the funds. If the bank is not certain that the claimant is the beneficiary, then this should also be advised in writing to the MMA. This information should be provided on the designated part in the claim form.

b. Documentation evidencing proof of ownership of funds. At a minimum the following documents shall be submitted to the MMA:
i. Copy of passport or national identity card, attested by bank.
ii. Original signature cards
iii. Original account opening forms with account operating instructions
iv. An account statement over the 5 years preceding the transfer of funds to MMA.

iv. If claimant is a person (heirs or other beneficiary) other than the customer, advise the claimant to contact the Civil Court for claims on dormant account funds.

v. Where the account holder or person entitled to funds (the claimant) is not able to be present in person to claim the funds, a representative can be assigned to do so. In such case:

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a) Details of representative should be completed in the claim form. b) Original photo ID (national identity card for locals, or passport for foreigners) of both the claimant and the representative shall be presented to the MMA before funds can be paid. c) The claim form should still be signed by the person entitled to the funds (the claimant).

vi. In cases where an amount is claimed that is different from the amount transferred by the bank, MMA shall disburse only the amount transferred by the bank. Any dispute over the entitled amount shall be settled between the bank and the claimant.

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