¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India MASTER CIRCULAR CIR/MRD/DP/10 /2012 April 13, 2012 To, All Depositories Dear Sir / Madam, Sub: Master Circular for Depositories

Securities and Exchange Board of India (SEBI) has been issuing various circulars/directions from time to time. In order to enable the users to have an access to all the applicable circulars/directions at one place, Master Circular for Depositories has been prepared. This Master Circular is a compilation of the circulars/communications issued by SEBI up to March 31, 2012 and shall come into force from the date of its issue. Harini Balaji Deputy General Manager 022-26449372 harinib@sebi.gov.in

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Table of Contents
Section-1 - Beneficial Owner (BO) Accounts
1.1 Opening of BO Account by non-body corporates
1.1.1 Proof of Identity (PoI)
1.1.2 Proof of Address (PoA)
1.1.3 Acceptance of third party address as correspondence
address
1.2 Exemptions from and clarifications relating to mandatory requirement
of PAN
1.3 Fees/Charges to be paid by BO
1.4 Transfer of funds and securities from Clearing Member pool account to
BO Account
1.5 Printing of Grievances Redressal Mechanism on Delivery Instruction
Form Book
1.6 Exemption to Depository Participants (DPs) from providing hard
copies of transaction statements to BOs
1.7 Safeguards on transfer of securities in dematerialized mode
Section-2 - Issuer related
2.1 Charges to be paid by Issuers
2.2 Activation of International Securities Identification Number (ISIN) in
case of IPO
2.3 Registrar and Transfer Agents
2.4 Mandatory admission of debt instruments on both the Depositories
2.5 American Depository Receipts (ADRs)/Global Depository Receipts
(GDRs)
2.6 Electronic Clearing System (ECS) facility
2.6.1 Dividend Distribution
2.6.2 Refund in public/rights issues

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Section-3 – Depositories/ Depository Participant (DP) Related
3.1 Limitation period for filing an arbitration reference
3.2 Designated e-mail ID for redressal of investor complaints
3.3 Approval of amendments to Bye Laws / Rules of Stock Exchanges and
Depositories
3.4 Preservation of Records
3.5 Foreign investments in infrastructure companies in securities markets
3.6 Activity schedule for depositories for T+2 rolling Settlement
3.7 Settlement of transactions in case of holidays
3.8 Supervision of branches of depository participants
3.9 Designated e-mail ID for regulatory communication with SEBI
3.10 Disclosure of investor complaints and arbitration details on Depository
website
3.11 Disclosure of regulatory orders and arbitration awards on Depository
website
Section-4 – Other communications to Depositories
4.1. Amendment in DP-BO Agreement
4.2. Activity of Demat of warehouse receipts
4.3. Pledge of Shares through depository system
4.4. Transmission of shares
4.5. SMS alerts for demat accounts operated by Power of Attorney
4.6. Opening of demat account in case of HUF
4.7. Exemption from sending quarterly statements of transactions by
depository participants (DPs) to clients in respect of demat accounts with no transactions and no security balances
4.8. Withdrawal by issuers from the depository
4.9. Discontinuation of sending transaction statements by depository
participants to clients
4.10. Further issue of shares under Section 86 of Companies Act and
Companies (Issue of Share capital with Differential Voting Rights) Rules, 2001
4.11. Updation of bank accounts details, MICR code and IFSC of bank
branches by Depository Participants (DPs)
4.12. Establishment of connectivity by Clearing House / Clearing
Corporation (CH/CC) with the Depository – Clarification
4.13. Computing and monitoring of the Aggregate Value of Portfolio of
Securities (AVPS) of the BOs held in dematerialised form by Stock Broker DPs

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4.14. Deadline time for accepting non pay-in related instructions
4.15. Clarification on our circular no. SMDRP/Policy/Cir-28/99 dated
August 23, 1999
4.16. Voting rights in respect of securities held in pool account
4.17. Operation of minor’s demat account
SCHEDULE

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Section 1: Beneficial Owner (BO) Accounts
1.1 Opening of BO Account by non body corporates
1.1.1 Proof of Identity (PoI)
1.1.1.1 With effect from July 02, 2007, PAN is the sole identification number
for all transactions in the securities market, irrespective of the amount of transaction1. A copy of the PAN card with photograph may be accepted as Proof of Identity. In this regard, intermediaries shall:-

I. Put necessary systems in place so that the databases of the clients
and their transactions are linked to the PAN details of the client.
II. Build necessary infrastructure to enable accessibility and query
based on PAN thereby enabling retrieval of all the details of the clients.
III. Collect copies of PAN cards issued to the existing as well as new
clients by the Income Tax Department and maintain the same in their record after verifying with the original.
IV. Cross-check the aforesaid details collected from their clients with
the details on the website of the Income Tax Department i.e. http://incometaxindiaefiling.gov.in/challan/enterpanforchallan.j sp2.
1.1.1.2 For individuals falling under the category exempted from the
mandatory requirement of PAN (Para 1.2), a copy of any one of the following may be accepted as Proof of Identity3
I. Passport
II. Voter ID Card
III. Driving license
IV. PAN card with photograph
V. Identity card/document with applicant’s Photo, issued by
a) Central/State Government and its Departments, b) Statutory/Regulatory Authorities, c) Public Sector Undertakings,

Reference circular MRD/DoP/Cir-5/2007 dated April 27, 2007. IT Department since changed the link for verification:
http://incometaxindiaefiling.gov.in/portal/knowpan.do 3 Reference Circular MRD/DoP/Dep/Cir-29/2004 dated August 24, 2004 and circular SMDRP/POLICY/Cir-36 /2000 dated August 4, 2000.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India d) Scheduled Commercial Banks, e) Public Financial Institutions, f) Colleges affiliated to Universities, g) Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council etc., to their Members; and h. Credit cards/Debit cards issued by Banks
1.1.2 Proof of Address (PoA)4
A copy of any one of the following documents may be accepted as proof of address:
I. Ration Card
II. Passport
III. Voter ID Card
IV. Driving license
V. Bank Passbook
VI. Verified copies of
a) Electricity bills (not more than 2 months old), b) Residence Telephone bills (not more than 2 months old) and c) Lease and License agreement / Agreement for sale.
VII. Self-declaration by High Court and Supreme Court judges, giving the
new address in respect of their own accounts.
VIII. Identity card/document with address, issued by
a) Central/State Government and its Departments, b) Statutory/Regulatory Authorities, c) Public Sector Undertakings, d) Scheduled Commercial Banks, e) Public Financial Institutions, f) Colleges affiliated to universities; and g) Professional Bodies such as ICAI, ICWAI, Bar Council etc., to their Members. DP shall ensure that all documents pertaining to proof of identity and proof of address are collected from all the account holders.5 Submission of the aforesaid documents is the minimum requirement for opening a BO Account. DPs must verify the copy of the aforementioned documents with the original before accepting the same as valid. While opening a BO Account, DPs shall exercise due

Reference Circular MRD/DoP/Dep/Cir-29/2004 dated August 24, 2004 and circular SMDRP/POLICY/Cir-36 /2000 dated August 4, 2000. 5 Reference Circular MRD/DoP/Dep/Cir-09/06 dated July 20, 2006

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India diligence6 while establishing the identity of the person to ensure the safety and integrity of the depository system.
1.1.3 Acceptance of third party address as correspondence address7
SEBI has no objection to a BO authorizing the capture of an address of a third party as a correspondence address, provided that the Depository Participant (DP) ensures that all prescribed ‘Know Your Client’ norms are fulfilled for the third party also. The DP shall obtain proof of identity and proof of address for the third party. The DP shall also ensure that customer due diligence norms as specified in Rule 9 of Prevention of Money Laundering Rules, 2005 are complied with in respect of the third party. The depository participant should further ensure that the statement of transactions and holding are sent to the BO’s permanent address at least once in a year. However, the above provision shall not apply in case of PMS (Portfolio Management Services) clients.
1.2 Exemptions from and clarifications relating to mandatory
requirement of PAN
1.2.1 Mandatory requirement of Permanent Account Number (PAN) 8
The demat accounts for which PAN details have not been verified are “suspended for debit” until the same is verified with the Depository Participant (DP). With effect from August 16, 2010 such PAN non￾compliant demat accounts were also "suspended for credit" other than the credits arising out of automatic corporate actions. It was clarified that other credits including credits from IPO/FPO/Rights issue, off-market transactions or any secondary market transactions would not be allowed into such accounts.
1.2.2 Central and State Government and officials appointed by Courts9

6 Reference point 5 of part II on ‘Customer Due Diligence’ of master circular no. ISD/AML/CIR￾1/2008 dated December 19, 2008. 7 Reference circular CIR/MRD/DP/37/2010 dated December 14, 2010 8 Reference Circular MRD/DP/22/2010 dated July 29, 2010. 9 Reference Circular MRD/DoP/Cir-20/2008 dated June 30, 2008.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India PAN card may not be insisted upon in case of transactions undertaken on behalf of Central Government and/or State Government and where transactions are conducted by officials appointed by Courts e.g. Official liquidator, Court receiver etc.10 However DPs, before implementing the above exemption, shall verify the veracity of the claim of the organizations by collecting sufficient documentary evidence in support of their claim for such an exemption.
1.2.3 Investors in Sikkim11
Investors residing in the state of Sikkim are exempted from the mandatory requirement of furnishing PAN card details for their demat accounts.12 DPs shall verify the veracity of the claim of the investors that they are residents of Sikkim, by collecting sufficient documentary evidence in support of their address.13
1.2.4 UN entities and multilateral agencies exempt from paying taxes/
filling tax returns in India14
UN entities/ multilateral agencies exempt from paying taxes/filing tax returns in India are also exempt from the mandatory requirement of submitting their PAN card details, subject to the DPs collecting documentary evidence in support of such claims.
1.2.5 FIIs/Institutional Clients15
Custodians shall verify the PAN card details of institutional clients with the original PAN card and provide duly certified copies of such verified PAN details to the brokers. This requirement is applicable in respect of institutional clients, namely, FIIs, MFs, VCFs, FVCIs, Scheduled Commercial Banks, Multilateral and Bilateral Development Financial Institutions, State Industrial Development Corporations, Insurance Companies registered with IRDA and Public Financial Institution as defined under section 4A of the Companies Act, 1956.
1.2.6 HUF, Association of Persons (AoP), Partnership Firm,
unregistered Trust, Registered Trust, Corporate Bodies, minors, etc.11

10 Reference Rule 114C (1)(c) of Income Tax Rules.
11 Reference Circular MRD/DoP/Dep/Cir-09/06 dated July 20, 2006. 12 Reference Hon’ble High Court of Sikkim judgment dated March 31, 2006. 13 Reference Circular MRD/DoP/Dep/Cir-29/2004 dated August 24, 2004. 14 Reference Circular MRD/DoP/Dep/Cir-09/06 dated July 20, 2006. 15 Reference Circular MRD/DoP/Dep/SE/Cir-13/06 dated September 26, 2006.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India The BO account shall be in the name of natural persons, PAN card details of the respective HUF, AoP, Partnership Firm, Unregistered Trust, etc shall be obtained. The PAN number of Registered Trust, Corporate Bodies and minors shall be obtained when accounts are opened in their respective names.
1.2.7 Difference in maiden name and current name of investors. 11
DPs can collect the PAN card proof as submitted by the account holder subject to the DPs verifying the veracity of the claim of such investors by collecting sufficient documentary evidence in support of the identity of the investors.16
1.2.8 NRI/PIOs17
Citizens of India residing outside India, foreign citizens and other persons (like companies/ trusts/ firms) having no office of their own in India may obtain PAN card based on the copy of their passport as ID proof and a copy of passport/ bank account in the country of residence as address proof, based on the Directorate of Income Tax (Systems) guidelines.18
1.3 Fees/Charges to be paid by BO
1.3.1 Account opening, custody and credit of securities19
With effect from February 1, 2005
I. No investor shall pay any charge towards opening of a Beneficial Owner
(BO) Account except for statutory charges as applicable;
II. No investor shall pay any charge for credit of securities into his/her BO
account; and
III. No custody charge shall be levied on any investor who is opening a BO
account.
1.3.2 Account Closure20
No Account closure charges shall be levied on BO on the closure of any account.

16 Reference Circular MRD/DoP/Dep/Cir-29/2004 dated August 24, 2004. 17 Reference Circular MRD/DoP/Dep/SE/Cir-17/06 dated October 27, 2006. 18 Reference Income Tax (Systems) PAN Circular No. 4 dated October 11, 2006. 19Reference Circular MRD/DoP /SE/Dep/Cir-4/2005 dated January 28, 2005. 20 Reference Circular D&CC/FITTC/CIR - 12/2002 dated October 30, 2002.

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1.3.3 Inter Depository Transfer21
Inter-depository transfer of shares does not attract Stamp duty and it does not require compliance with section 108 of the Companies Act 1956.
1.3.4 Transfer of a BO Account22
With effect from January 09, 2006
No charges shall be levied by a depository on any DP and by a DP on any BO when the BO transfers all the securities lying in his account to another branch of the same DP or to another DP under the same depository or another depository, provided the BO Account(s) at transferee DP and at transferor DP are one and the same, i.e. identical in all respects. In case the BO Account at transferor DP is a joint account, the BO Account at transferee DP should also be a joint account in the same sequence of ownership.
1.3.5 Account Maintenance Charges collected upfront on annual/ half
yearly basis on demat accounts23
In the event of closing of the demat account or shifting of the demat account from one DP to another, the AMC collected upfront on annual/half yearly basis by the DP, shall be refunded by the DP to the BO for the balance of the quarter/s. For instance, in case annual AMC has been paid by the BO and if the BO closes/shifts his account in the first quarter, he shall be refunded the amount of the balance 3 quarters i.e. 3/4th of the AMC. Likewise, if a BO closes/shifts his account in the third quarter, he shall be refunded the amount for the balance one quarter i.e. 1/4th of the AMC. For the purpose of the above requirement the year shall begin from the date of opening of the account in quarterly rests. The above requirements shall be applicable to all existing and new accounts held with DPs which collect annual/half yearly upfront AMC. It is clarified that the above requirements shall not be applicable to those DPs who collect quarterly/ monthly AMC.

21 Reference Circular SMDRP/Policy/Cir-29/99 dated August 23, 1999. 22Reference Circular MRD/DoP/Dep/Cir-22 /05 dated November 9, 2005. 23Reference Circular MRD/DP/20/2010 dated July 1, 2010.

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1.3.6 Dissemination of tariff/charge structure of DPs on the website of
depositories 24
DPs shall submit to their depository the tariff/charge structure every year, latest by 30th April, and also inform the depository the changes in their tariff/charge structure as and when they are effected with a view to enabling the BOs to have a comparative analysis of the tariff/charge structure of various DPs. For this purpose depositories shall put in place necessary systems and procedures including formats, periodicity, etc. for collection of necessary data from the DPs and dissemination of the same on their website which would enable the investors to have a comparative analysis of the tariff/charge structure of various DPs.
1.4 Transfer of funds and securities from Clearing Member pool
account to BO Account25
Clearing members shall transfer the funds and securities from their respective Pool account to the respective beneficiary account of their clients within 1 working day after the pay-out day. The securities lying in the pool account beyond the stipulated period shall attract a penalty at the rate of 6 basis point per week on the value of securities. The penalty so collected by the depositories shall be credited to a separate account with the depository and earmarked for defraying the expenses in connection with the investors’ education and awareness programs conducted by the depository. The securities lying in the pool account beyond the above period shall not be eligible either for delivery in the subsequent settlement(s) or for pledging or stock lending purpose, until the same are credited to the beneficiary accounts. The securities lying in the Clearing member’s pool account beyond the specified time period shall be identified based on the settlement number. The clearing corporation/houses of the stock exchanges shall provide the settlement-wise details of securities to the depositories and the depositories shall maintain the settlement-wise records for the purpose.

24 Reference Circular MRD/Dep/Cir- 20/06 dated December 11, 2006. 25Reference Circular SMDRP/Policy/Cir-05/2001 dated February 1, 2001 & Circular SEBI/MRD/Policy/AT/Cir-19/2004 dated April 21, 2004.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India Further, stock exchanges shall execute direct delivery of securities to the investors. Clearing corporation/clearing house (CC/CH) shall ascertain from each clearing member, the beneficial account details of their respective clients due to receive pay out of securities. Based on this, the CC/CH shall send pay out instructions to the depositories so that the client receives pay out of securities directly to the extent of instructions received from the respective clearing members. To the extent of instruction not received, the securities shall be credited to the CM pool account.
1.5 Printing of Grievances Redressal Mechanism on Delivery
Instruction Form Book 26
To promote investor awareness regarding mechanism for redressing investor grievances, the information placed below shall be printed on the inside back cover of the Delivery Instruction Form (DIF) Book issued by all Depository Participants. There will be occasions when you have grievances against a listed company/ intermediary registered with SEBI. In the event of such grievance you should first approach the concerned company/ intermediary against whom you have a grievance. However, you may not be satisfied with their response. Therefore you should know whom you should turn to get your grievance redressed. SEBI takes up grievances related to issue and transfer of securities and non-payment of dividend with listed Companies. In addition, SEBI also takes up grievances against the various intermediaries registered with it and related issues. Given below are types of grievances for which you could approach SEBI. Nature of grievance – Regarding Type-I: Refund order/ Allotment Advice Type-II: Non-receipt of dividend. Type-III: Non-receipt of share certificates after transfer Type-IV: Debentures Type-V: Non-receipt of letter of offer for rights Type VI: Collective Investment Schemes

26 Reference Circular No. SEBI/MRD/DOP/Cir-22/2004 dated July 14, 2004.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India Type VII: Mutual Funds/ Venture Capital Funds/ Foreign Venture Capital Investors/ Foreign Institutional Investors/ Portfolio Managers, Custodians Type VIII: Brokers/Debenture Trustees /Depository Participants/ Merchant Bankers /Registrars and Transfer Agents / Bankers to Issue/ Underwriters/ Credit Rating Agencies/ Securities lending Intermediaries Type IX: Exchanges/ Clearing and Settlement Organizations/ Depositories Type X: Derivative Trading Type XI: Buyback /Delisting /Substantial Acquisition /Takeovers /Corporate Governance /Corporate Restructuring /Compliance with Listing Conditions For faster action send Type I to Type XI complaints, to the OIAE Division of SEBI at Mumbai or Regional Offices at the following addresses:
Address of SEBI Offices
SEBI, Head Office, Plot No.C4-A, 'G' Block, Bandra Kurla Complex, Bandra (East), Mumbai - 400 051. 022-26449000 / 40459000 (iggc@sebi.gov.in) Office of Investor Assistance and Education, SEBI Bhavan, Plot No.C4-A, 'G' Block, Bandra Kurla Complex, Bandra (E), Mumbai 400 021 022-26449188 / 26449199 (investorcomplaints@sebi.gov.in) SEBI, Northern Regional Office, 5th Floor, Bank of Baroda Building,16, Sansad Marg, New Delhi - 110 001 011- 23724001-05 (sebinro@sebi.gov.in) SEBI, Eastern Regional Office, L&T Chambers, 3rd Floor, 16, Camac Street, Kolkata - 700 016 033-23023000. (sebiero@sebi.gov.in) SEBI, Southern Regional Office, 3rd Floor, D Monte Bldg, No. 32, D' Monte Colony, TTK Road, Alwarpet, Chennai 600 018 044-24995676/5525/7385/7480 (sebisro@sebi.gov.in) SEBI, Ahmedabad Regional, Office Unit No: 002, Ground Floor, SAKAR I, Near Gandhigram Railway Station, Opp. Nehru Bridge Ashram Road, Ahmedabad - 380 009 Tel : 079-26583633- 35 E-mail : sebiaro@sebi.gov.in The following types of grievances should be taken up with:
With the Stock Exchange: At the Investor Information Centre of all the recognised Stock Exchanges  Related to securities traded/listed with the Trades effected on the exchange w.r.t the companies listed on it or by the members of exchange

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India exchanges With the Department Of Company Affairs (DCA/ concerned Registrar of Companies (ROC)  Against unlisted companies  For non-receipt of annual report, AGM Notice Fixed deposit in manufacturing companies Forfeiture of shares With the Reserve Bank of India  Fixed deposits in Banks Fixed deposits in Non Banking Finance Companies For more information visit our website - http\:investor.sebi.gov.in

The following types of grievances should be taken up with:
With the Stock Exchange: At the Investor Information Centre of all the recognised Stock Exchanges  Related to securities traded/listed with the exchanges Trades effected on the exchange w.r.t the companies listed on it or by the members of exchange With the Department Of Company Affairs (DCA/ concerned Registrar of Companies (ROC)  Against unlisted companies  For non-receipt of annual report, AGM Notice Fixed deposit in manufacturing companies Forfeiture of shares With the Reserve Bank of India  Fixed deposits in Banks Fixed deposits in Non Banking Finance Companies For more information visit our website - http\:investor.sebi.gov.in
1.6 Exemption to DPs from giving hard copies of transaction
statements to BOs 27
DPs are permitted to provide transaction statements and other documents to the BOs under Digital signature, as governed under the Information Technology Act, 2000, subject to the DP entering into a legally enforceable arrangement with the BO for the said purpose. While such practice in the aforesaid manner shall be deemed to be in compliance of the provisions of the Regulation 43 of SEBI

27 Reference Circular MRD/DoP/Dep/Cir-27/2004 dated August 16, 2004.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India (Depositories & Participants) Regulations, 1996; if the BO is still desirous of receiving statements in hard copy, DPs shall be duty bound to provide the same.

1.7 Safeguards to address the concerns of the investors on transfer
of securities in dematerialized mode28
Following safeguards shall be put in place to address the concerns of the investors arising out of transfer of securities from the BO Accounts:
a. The depositories shall give more emphasis on investor education particularly with regard to careful preservation of Delivery Instruction Slip (DIS) by the BOs. The Depositories may advise the BOs not to leave “blank or signed” DIS with the Depository Participants (DPs) or any other person/entity.

b. The DPs shall not accept pre-signed DIS with blank columns from the BO(s).
c. If the DIS booklet is lost / stolen / not traceable by the BO, then the BO
shall immediately intimate the DP in writing about the loss. On receipt of such intimation, the DP shall cancel the unused DIS of the said booklet. d. The DPs shall not issue more than 10 loose DIS to one accountholder in a financial year (April to March). The loose DIS can be issued only if the BO(s) come in person and sign the loose DIS in the presence of an authorised DP official e. The DP shall also ensure that a new DIS booklet is issued only on the strength of the DIS instruction request slip (contained in the previous booklet) duly complete in all respects, unless the request for fresh booklet is due to loss, etc., as referred to in clause (c) above f. The DPs shall put in place appropriate checks and balances with regard to verification of signatures of the BOs while processing the DIS.

28 Reference Circular SEBI/MRD/Dep/Cir-03/2007 dated February 13, 2007 and Circular SEBI/MRD/Dep/Cir-03/2008 dated February 28, 2008.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India g. The DPs shall cross check with the BOs under exceptional circumstances before acting upon the DIS. h. The DPs shall mandatorily verify with a BO before acting upon the DIS, in case of an account which remained inactive i.e., where no debit transaction had taken place for a continuous period of 6 months, whenever all the ISIN balances in that account (irrespective of the number of ISINs) are transferred at a time. However, in case of active accounts, such verification may be made mandatory only if the BO account has 5 or more ISINs and all such ISIN balances are transferred at a time. The authorized official of the DP verifying such transactions with the BO, shall record the details of the process, date, time, etc., of the verification on the instruction slip under his signature.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India
SECTION 2: ISSUER RELATED
2.1 Charges paid by Issuers 29,
With effect from April 27, 2011 depositories may levy and collect the charges towards custody from the issuers, on the basis of average no. of folios (ISIN position) during the previous financial year, as per the details given below:
Issuers to pay @ Rs.8.00 (*) per folio (ISIN position) in the respective depositories, subject to a minimum as mentioned below:

• Plus service tax as applicable
  The average no. of folios (ISIN positions) for an Issuer may be arrived at by dividing the total number of folios for the entire financial year by the total number of working days in the said financial year. If the issuer fails to make the payment, Depositories may charge penal interest subject to a maximum of 12% per annum.
  2.2 Activation of ISIN in case of IPO31
  Depositories shall activate the ISINs only on the date of commencement of trading on the stock exchanges.
  2.3 Registrar and Share Transfer Agent

29 Reference Circular MRD/DoP/SE/Dep/Cir-2/2009 dated February 10, 2009 and Circular SEBI/MRD/SE/DEP/Cir-4/2005 dated January 28, 2005. 30 Reference Circular CIR/MRD/ DP/05/2011 dated April 27, 2011. 31 Reference Circular SEBI/MRD/DEP/Cir-2/06 dated January 19, 2006. Nominal value of admitted securities (Rs.) Annual Custodial Fee payable by a Issuer to each Depository (Rs.) (*) Upto 5 crore 6,000 Above 5 crore and upto 10 crore 15,000 Above 10 crore and upto 20 crore 30,000 Above 20 crore 50,000

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India
2.3.1 Appointment of a single agency for share registry work32
All work related to share registry pertaining in terms of both physical and electronic shares shall be maintained at a single point i.e. either in-house by the company or by a SEBI registered Registrar and Transfer Agent.
2.3.2 Inter-Depository transfers33
In case of inter-Depository transfers of securities, the Registrars shall communicate the confirmation of such transfers within two hours, failing which such transfers shall be deemed to have been confirmed. The Registrars shall not reject inter-Depository transfers except where a. A Depository does not have adequate balance of securities in its account or b. There is mismatch of transfer requests from the Depositories.
2.3.3 Common Registrars and Share Transfer agents34
Every company shall appoint the same Registrars and Share Transfer agents for both the depositories.
2.3.4 Dematerialisation requests29, 66,
Registrars and Share Transfer agents shall accept partial dematerialisation requests and will not reject or return the entire dematerialization request where only a part of the request had to be rejected. In cases where a DP has already sent information about dematerialisation electronically to a Registrar but physical shares have not yet been delivered, the Registrar shall accept the demat request and carry out dematerialization on an indemnity given by the DP and proof of dispatch of document given by DP.
2.4 Mandatory admission of debt instruments on both the
Depositories35
Debt instruments shall necessarily be admitted on both the Depositories.
2.5 American Depository Receipts (ADRs)/Global Depository
Receipts (GDRs)

32 Reference Circular D&CC/FITTC/Cir-15/2002 dated December 27, 2002. 33 Reference Circular no. SMDRP/Policy/Cir-28/99 dated August 23, 1999. 34 Reference Circular SMDRP/Policy/Cir-28/99 dated August 23, 1999. 35 Reference Circular D&CC/FITTC/Cir-13/2002 dated November 1, 2002 and Circular MRD/DoP/SE/Dep/Cir-36/04 dated October 27, 2004.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India
2.5.1 Delivery of underlying shares of GDRs/ADRs in dematerialised
form36
Underlying shares of GDRs/ADRs shall be compulsorily delivered in dematerialised form. Pursuant to RBI directions in this regard, a non￾resident holder of ADRs/GDRs issued by a company registered in India, on surrender of such ADRs/GDRs, can acquire the underlying shares when such shares are released by the Indian Custodian of the ADR/GDR issue. Further, the company whose shares are so released, or a Depository shall enter in the register or books, wherein such securities are registered or inscribed, an address outside India of the non-resident holder of shares.
2.5.2 Tracking of underlying shares of GDRs/ADRs37
To ensure easy tracking of the underlying shares released on conversion of the “depositories receipts” all such shares shall be credited to a separate Depository Receipts (DRs) account of the respective investor. In this regard, Depositories shall ensure that the following information is provided to the domestic custodian holding the underlying shares on a regular basis:

1. Total number of shares at the beginning of the month
2. Number of shares transferred into the account (credited) during
   the month
3. Number of shares transferred out of the account (debited)
   during the month.
4. Balance at the end of the month.
   This service can be availed of only by foreign investors other than the OCBs.
   2.6 Electronic Clearing System (ECS) facility
   2.6.1 Dividend Distribution 38
   Companies shall use ECS facility for distribution of dividends and other cash benefits to the investors. If ECS facility is not available, companies may use warrants for distribution of dividends. In order to avoid fraudulent

36 Reference Circular SMDRP/Policy/Cir-9/99 dated May 6, 1999. 37 Reference Circular D&CC/FITTC/Cir-09/2002 dated July 4, 2002 and Circular D&CC/FITTC/Cir-10/2002 dated September 25, 2002. 38 Reference Circular D&CC/FITTCIR-3/2001 dated October 15, 2001 and Circular D&CC/FITTC/Cir- 04/2001 dated November 13, 2001.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India encashment of dividend and other cash benefits, all companies shall print the bank account details, furnished by the Depositories, on the payment instruments.
2.6.2 Use of ECS for refund in public/rights issues.39&61
For locations where facility of refund through ECS is available details of applicants shall be taken directly from the database of the depositories in respect of issues made completely in dematerialised form. Accordingly, DPs shall maintain and update on real time basis the MICR (Magnetic Ink Character Recognition) code of Bank branch of BOs and other bank details of the applicants in the database of depositories. This is to ensure that the refunds through ECS are made in a smooth manner and that there are no failed/wrong credits.

39 Reference Circular SEBI/MRD/DEP/Cir-3/06 dated February 21, 2006 and circular SEBI/CFD/DILDIP/29/2008/01/02 dated February 1, 2008 and Letter no. MRD/DEP/PP/123624/08 dated April 23, 2008.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India
SECTION-3: DEPOSITORIES/ DEPOSITORY PARTICIPANT (DP)
RELATED
3.1 Limitation period for filing an arbitration reference40
The limitation period for filing an arbitration reference shall be governed by the law of limitation, i.e., The Limitation Act, 1963. The modified limitation period shall also be applicable to cover inter alia the following cases:
i. where the limitation period (in terms of Limitation Act 1963) have not
yet elapsed and the parties have not filed for arbitration with the depository, or,
ii. where the arbitration application was filed but was rejected solely on
the ground of delay in filing within the earlier limitation period; and the limitation period (in terms of Limitation Act 1963) have not yet elapsed.
3.2 Designated e-mail ID for redressal of investor complaints 41
Depositories and registered DPs shall designate an exclusive e-mail ID for the grievance redressal division/compliance officer exclusively for registering investor complaints. The designated email ID and other relevant details shall be prominently displayed on the websites and in the various materials/pamphlets/advertisement campaigns initiated by the Depositories and DPs for creating investor awareness.
3.3 Approval of amendments to Bye Laws / Rules of Stock Exchanges
and Depositories42
Depositories and exchanges shall submit the following information while seeking SEBI approval for amendment to Bye Laws/ Rules/ Regulations and amendments thereto:

40 Reference Circular no.CIR/MRD/DP/4/2011 dated April 7, 2011 41 Reference Circular MRD/DoP/Dep/SE/Cir-22/06 dated December 18, 2006. 42 Reference Circular LGL/Cir-2/2003 dated February 19, 2003.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India

i The objective/purpose of amendments. ii Whether the amendment is consequential to any directive/circulars/ guidelines from SEBI/ Government and the details thereof. iii Whether such amendments necessitate any consequential amendments to any other Bye Laws/ Rules/ Regulations. iv The proceedings of the Governing Board or Governing Council, as the case may be, wherein these proposed amendments were approved by the Exchanges/ Depositories. v If documents other than Bye Laws/ Rules/ Regulations are sent for approval, the justification and need for forwarding the same to SEBI, indicating whether it forms a part of any Bye Law/ Rule/ Regulation. Further, all Exchanges shall ensure that requests for dispensation of the requirement of pre-publication shall be accompanied with proper justification and indicate how the public interest or interest of trade shall be served by such dispensation of pre-publication.
3.4 Preservation of Records43
i. Depositories and Depository Participants are required to preserve the records
and documents for a minimum period of 5 year.
ii. Depositories and DPs shall preserve respective original forms of documents
either in physical form or an electronic record, copies of which have been taken by CBI, Police or any other enforcement agency during the course of their investigation till the trial is completed.
3.5 Foreign investments in infrastructure companies in securities
markets44
Pursuant to Government of India Policy, foreign investments in infrastructure companies in the securities markets, namely Stock Exchanges, Depositories and Clearing Corporations shall be as under:

43Reference Circular SEBI/MRD/DEP/Cir-24/05 dated December 22, 2005, circular SEBI/MRD/SE/Cir-16/2005 dated August 04, 2005 and circular MRD/DoP/DEP/Cir- 20 /2009 dated December 9, 2009. 44 Reference Circular MRD/DSA/SE/Dep/Cust/Cir-23/06 dated December 22, 2006.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India a) Foreign investment shall be allowed in such companies up to 49% with a separate Foreign Direct Investment (FDI) cap of 26% and Foreign Institutional Investment (FII) cap of 23%; b) FDI shall be allowed with specific prior approval of FIPB; c) FII shall be allowed only through purchases in the secondary market; d) FII shall not seek and will not get representation on the Board of Directors; e) No foreign investor, including persons acting in concert, will hold more than 5% of the equity in these companies. The aforesaid limits for foreign investment in respect of recognised Stock Exchanges shall be subject to 5% shareholding limit as prescribed under the Securities Contracts (Regulation) (Manner of Increasing and Maintaining Public Shareholding in Recognised Stock Exchanges) Regulations, 2006.
3.6 Activity schedule for depositories for T+2 rolling Settlement45
The activity schedule for T+2 Rolling Settlement is as under:
Sr.
No.
Day Time Description of activity
1 T Trade Day
2 T+1
By 1.00 pm Completion of custodial confirmation of trades to CC/CH. (There is no separate extended time limit for late confirmations). By 2.30 pm Completion of process and download obligation files to brokers/ custodians by the CC/CH. 3 T+2 By 11.00 am Pay-in of securities and funds. By 1.30 pm Pay-out of securities and funds. All Depositories shall adhere to the aforementioned activity schedule to implement T+2 rolling settlement. DPs shall adhere to the designated activities within the prescribed time limits as under:

1. DPs shall accept instructions for pay-in of securities from clients in the
   physical form atleast upto 4 p.m. and in electronic form atleast upto 6

45Reference Circular DCC/FITTC/Cir-19/2003 dated March 4, 2003 and Circular MRD/DoP/SE/Dep/Cir-18/2005 dated September 2, 2005.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India p.m. on T+1.
2. DPs shall complete execution of pay-in instructions latest by 10:30 a.
m. on T+2.
3. Depositories shall download the processed pay-in files to the Exchange
/ Clearing House / Clearing Corporation latest by 11:00 a.m. on T+2.
4. Pay-out of securities by the Exchange / Clearing House / Clearing
Corporation to the Depositories shall be executed by 1:30 p.m. on T+2.
5. Pay-out of securities shall be completed by the Depositories by 2:00
p.m. on T+2.
All instructions received by the DPs shall have an execution date, which may be either a current date or a future date. Instructions shall be valid till the pay-in deadline or till 'end of day' (EOD) of the execution date, whichever is earlier. DPs shall ensure that the validity period of instructions is brought to the notice of the client while accepting the instructions. In case the client account does not have sufficient balance before pay-in deadline or till EOD, such instructions shall fail.
3.7 Settlement of transactions in case of holidays46
Due to lack of uniformity of holidays and force majeure conditions which necessitate sudden closure of one or more Stock Exchanges and banks in a particular state, result in situations where multiple settlements have to be completed by the Stock Exchanges on the working day immediately following the day(s) of the closure of the banks. Accordingly the Stock Exchanges/Depositories are advised to follow the guidelines and adhere to the time line.  The Stock Exchanges shall clear and settle the trades on a sequential basis i.e., the pay-in and the pay-out of the first settlement shall be completed before the commencement of the pay-in and pay-out of the subsequent settlement/s.  The cash/Securities pay out from the first settlement shall be made available to the member for meeting his pay-in obligations for the subsequent settlement/s.  Further, in-order to meet his pay-in obligations for the subsequent settlement, the member may need to move securities from one depository to another. The Depositories shall, therefore, facilitate the inter-depository transfers within one hour and before pay-in for the subsequent settlement begins.  The Stock Exchanges/Depositories shall follow a strict time schedule to ensure that the settlements are completed on the same day.  The Clearing Corporation/Clearing House of the Stock Exchanges shall

46 Reference Circular SEBI/MRD/Policy/AT/Cir- 19/2004 dated April 21, 2004

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India execute Auto DO facility for all the settlements together, so as to make the funds and the securities available with the member on the same day for all the settlements, thereby enabling the availability of the funds/securities at the client level by the end of the same day.
3.8 Supervision of branches of DPs47
To ensure compliance with Regulation 46 of the SEBI (Depositories and Participants) Regulations, 1996, and Clause 19 of the Code of Conduct for Participants contained in the Third Schedule to the Regulations the DP shall ensure that it has satisfactory internal control procedure in place, inclusive of their branch offices. DPs are therefore required in terms of these provisions to put in place appropriate mechanisms to ensure that their branches are carrying on the operations in compliance with the applicable regulations, bye-laws, etc. DPs are also required to put in place suitable internal control systems to ensure that all branches exercise due diligence in opening accounts, complying with KYC requirements, in ensuring systems safety in complying with client instructions, manner of uploading client instructions, in verifying signatures and maintaining client records, etc. DPs shall also ensure that the branches are suitably integrated. Depositories shall examine the adequacy of the above mechanisms during their inspections of DPs. The Depositories shall also carry out surprise inspections/ checks of the DP branches apart from the regular inspection of the DPs. Depositories shall also put in place appropriate mechanisms for monitoring opening of branches by DPs.
3.9 Designated e-mail ID for regulatory communication with SEBI48
Depositories shall create a designated e-mail id for regulatory communication and inform it to SEBI. This e-mail id shall be exclusive and shall not be person￾centric.
3.10 Disclosure of investor complaints and arbitration details on
Depository website 49
Depositories shall disclose the details of complaints lodged by Beneficiary Owners (BO’s)/ investors against Depository Participants (DPs) in their website.

47 Reference Circular MIRSD/DPS-III/Cir-9/07 dated July 3, 2007. 48 Reference Circular MIRSD/DPS- III/Cir-23/08 dated July 25, 2008. 49 Reference Circular SEBI/MRD/ OIAE/ Dep/ Cir- 4/2010 dated January 29, 2010.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India The aforesaid disclosure shall also include details pertaining to arbitration and penal action against the DPs. The format for the reports for the aforesaid disclosure consists of the following reports:
a. Report 1A: Complaints received against DPs during 2009-10 b. Report 1B: Redressal of Complaints received against DPS during 2008-09
c. Report 1C: Redressal of Complaints received against DPs during 2009-10
d. Report 2A: Details of Arbitration Proceedings (where Investor is a party) during 2008-09:
e. Report 2B: Details of Arbitration Proceedings (where Investor is a party) during 2009-10 f. Report 3A: Penal Actions against DPs during 2008-09 g. Report 3B: Penal Actions against DPs during 2009-10 h. Report 4A: Redressal of Complaints lodged by investors against Listed Companies during 2008 -09
i. Report 4B: Redressal of Complaints lodged by investors against Listed
Companies during 2009 -10

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India Report 1A: Complaints received against Depository Participants (DPs)# during 2009-10: Updated on mmm dd yyyy (to be updated weekly) (In excel sheet) Sl. No. Details of Complaint Status of Complaint Date of Receipt Name of Complainant Type of Complaint* SEBI Ref. No. (if applicable Name of DP Status Status Date## Date of Filing Arbitration Name of Arbitrator(s) Date of Arbitration Award N

including against its authorized persons, employees, etc.

Status date is the date of resolution/reference to arbitration/finding it non-actionable. If under process, it is the date of updation

of this sheet.
*/ As per Table 1A

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India Report 1B: Redressal of Complaints received against Depository Participants (DPs) during 2008-09: Updated on mmm dd yyyy (to be updated every quarter) (In excel sheet) Sl. No. Name of the DP Status of DP (active/ inactive/ in process of termination /withdrawal) No. of BOs accounts at the beginning of the year No. of Complai nts received against the DP * Of the Complaints received during 2008-09 No. of Complaints Resolved through the Depository Non actiona ble Arbitrat ion Advise d Pending for redressal with Depository No. of Arbitrati on filed by BOs Decide d by the Arbitrat ors Decided by Arbitrator s in favour of the BOs Pending for Redressal with Arbitrators N

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India Total *including against its authorized persons, employees, etc. Non actionable means the complaint that are incomplete / outside the scope of Depository (Arrange the DPs in descending number of complaints filed against them during the period)

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India Report 1C: Redressal of Complaints received against Depository Participants (DPs) during 2009-10: Updated on mmm dd yyyy (to be updated every quarter) (In excel sheet) Sl. No . Name of the DP Status of DP (active/ inactive/ in process of termination /withdrawal) No. of BOs accounts at the beginnin g of the year No. of Complai nts received against the DP * Of the Complaints received during 2008-09 No. of Complaints Resolved through the Depository Non actiona ble Arbitrat ion Advise d Pending for redressal with Depository No. of Arbitrati on filed by BOs Decide d by the Arbitrat ors Decided by Arbitrator s in favour of the BOs Pending for Redressal with Arbitrators N *including against authorized persons, employees, etc. Non actionable means the complaint that are incomplete / outside the scope of Depository (Arrange the DPs in descending number of complaints filed against them during the period)

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India Report 2A: Details of Arbitration Proceedings (where BO is a party) during 2008-09: Updated on mmm dd yyyy (to be updated every quarter) (In excel sheet) Sl. No. Name of Arbitrator No. of Awards Passed No. of Awards in favor of BOs No. of Awards appealed No. of Awards Implemented No. of cases pending for redressal at the end of period Filed by DP Filed by BO Pending For more than 6 months For more than 3 months, but less than 6 months N Total

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India (In case of panel of arbitrators, the cases / awards would appear against every member of the panel) (Arrange the arbitrators in descending number of awards passed by them during the period) Report 2B: Details of Arbitration Proceedings (where BO is a party) during 2009-10: Updated on mmm dd yyyy (to be updated every quarter) (In excel sheet) Sl. No. Name of Arbitrator No. of Awards Passed No. of Awards in favor of BOs No. of Awards appealed No. of Awards Implemented No. of cases pending for redressal at the end of period Filed by DP Filed by BO Pending For more than 6 months For more than 3 months, but less than 6 months N Total

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India (In case of panel of arbitrators, the cases / awards would appear against every member of the panel) (Arrange the arbitrators in descending number of awards passed by them during the period)

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India Report 3A: Penal Actions against Depository Participants (DPs) during 2008-09: Updated on mmm dd yyyy (to be updated every quarter) (in excel sheet) Sl. No. Name of DP Registration No. No. of Complaints received Action against DP, its authorized person and employees together No. of Penal Orders issued Monetary Penalties levied (Rs. lakh) No. of Arbitration Awards issued against DP For complaints For others For complaints For others N

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India Report 3B: Penal Actions against Depository Participants (DPs) during 2009-10: Updated on mmm dd yyyy (to be updated every quarter) (in excel sheet) Sl. No. Name of DP Registration No. No. of Complaints received Action against DP, its authorized person and employees together No. of Penal Orders issued Monetary Penalties levied (Rs. lakh) No. of Arbitration Awards issued against DP For complaints For others For complaints For others N

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India Report 4A: Redressal of Complaints lodged by investors against Listed Companies during 2008 -09: Updated on mmm dd yyyy (to be updated every quarter) (In excel format) Sl. No. Name of the Company No. of Complaints Received Redressed through Depository Non-Actionable* Pending for Redressal with Depository

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India N Total Non actionable means the complaint that are incomplete / outside the scope of Depository (Arrange the companies in descending number of complaints filed against them during the period) Report 4B: Redressal of Complaints lodged by investors against Listed Companies during 2009 -10: Updated on mmm dd yyyy (to be updated every quarter) (In excel format) Sl. No. Name of the Company No. of Complaints Received Redressed through Depository Non-Actionable Pending for Redressal with Depository

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India N Total *Non actionable means the complaints that are incomplete / outside the scope of Depository (Arrange the companies in descending number of complaints filed against them during the period)

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India
Table 1 A
Type Details
Type I Account Opening Related
I a Denial in opening an account
I b Account opened in another name than as requested I c Non receipt of Account Opening Kit I d Delay in activation/ opening of account I e Non Receipt of copy of DP Client Agreement/Schedule A of Charges Type II Demat/Remat Related II a Delay in Dematerialisation request processing II b Delay in Rematerialisation request processing II c Delay in/ Non-Receipt of Original certificate after demat rejection II d Non Acceptance of demat/remat request Type III Transaction Statement Related III a Delay in/ Non-Receipt of Statements from DP III b Discrepancy in Transaction statement

Type IV Improper Service Related
IV a Insistence on Power of Attorney in its favour IV b Deactivation/ Freezing/ Suspension related IV c Defreezing related IV d Transmission Related IV e Pledge Related IV f SMS Related IV g Non-updation of changes in account (address/ signatories/bank details/ PAN/ Nomination etc.) Type V Charges Related V a Wrong/ Excess Charges V b Charges paid but not credited V c Charges for Opening/closure of Account

Type VI Delivery Instruction Related (DIS ) VI a Non acceptance of DIS for transfer VI b Delay in/ non Execution of DIS VI c Delay in Issuance / Reissuance of DIS Booklet Type VII Closure VII a Non closure/ delay in closure of account VII b Closure of a/c without intimation by DP

Type VIII Manipulation/ Unauthorised Action VIII a Unauthorised Transaction in account

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India VIII b Manipulation VIII c Unauthorised changes in account (address/ signatories/bank details/PAN etc.) Type IX Company/ RTA related IX a Action – Cash IX b Action – Non–Cash IX c Initial Public Offer/ Follow-on Public Offer Related Type X Others Status Type Description I I a I b I c Non actionable Complaint incomplete Outside the scope of Depository Pertains to non-responding company. II Resolved III Under Process IV Referred to Arbitration V Forwarded to Company/RTA for appropriate action.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India
3.8 Disclosure of regulatory orders and arbitration awards on
Depository website 50
Depositories shall post all their regulatory orders and arbitration awards issued since April 1, 2007. Further, all regulatory orders and arbitration awards as and when issued shall be posted on their website immediately.

50 Reference Circular SEBI/MRD/ DP/ 19/2010 dated June 10, 2010.

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India
Section 4: Other Communications to Depositories
4.1. Amendment in DP-BO Agreement51
Depositories are advised to modify all the relevant clauses of the said agreement to state that DP after giving two days notice shall have a right to stop processing of instructions of BOs till such time he makes the payment along with the interest instead of the clause that the DP has the right to discontinue the depository services till such time he makes the payment along with interest. This modification shall also be made applicable to all the DP-BO agreement already signed.
4.2. Activity of Demat of warehouse receipts52
The aforesaid activity is not in compliance with Regulation 28 of SEBI (D&P) Regulations, 1996 and therefore depositories cannot carry out this activity. Depositories are therefore advised to take suitable steps in this regard, either to hive-off or to discontinue the activity.
4.3. Pledge of Shares through depository system53
Section 12 of the Depositories Act and Regulation 58 of the SEBI (Depositories
and Participants) Regulations, 1996 along with the relevant Bye Laws of the Depositories clearly enumerate the manner of creating pledge. It is felt that there is a need to communicate to the BOs that any procedure followed other than as specified under the aforesaid provisions of law shall not be treated as pledge. In order to clarify the same, the depositories are advised to issue a communiqué to the DPs advising them to inform BOs about the procedure for pledging of shares held in demat form as enumerated in the relevant sections of the Depositories Act and SEBI (Depositories and Participants) Regulations,
1996. Depositories may also advise DPs that an off-market transfer of shares
leads to change in ownership and cannot be treated as pledge. Further, this issue may also be taken up in the investor awareness programs wherein the manner of creation of pledge can be effectively communicated to the BOs directly.
4.4. Transmission of shares54

51 Reference MRD/DP/SG-OW/2010/2012 dated January 20, 2012 52 Reference MRD/DP/SG-OW/202/2012 and MRD/DP/SG-OW/203/2012 dated January 4, 2012 53 Reference MRD/DoP/MAS – OW/16723/2010 dated August 17, 2010 54 Reference: MRD/DoP/Dep/VM/182963/2009 dated November 12, 2009

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India Depositories are advised to ensure compliance with the following:

1. In cases of transmission of shares of a deceased security holder, where
   the shareholding in the BO account of the deceased member, as calculated on the date of application for transmission, is within the threshold limit of Rupees One lakh in value, the DPs shall not insist on additional documents other than any one or more of the documents mentioned below.
   i. Affidavit – to the effect of the claim of legal ownership of the shares
   ii. Deed of indemnity – indemnifying the depository and DP
   iii. NOC from other legal heir(s), wherever applicable, along with the
   Claim Form/TRF and copy of death certificate duly notarized/attested by a Gazetted officer or Family Settlement Deed as an alternate to the NOC duly executed by all the legal heirs of the deceased Beneficial Owner, provided that:
    The Family Settlement Deed clearly vest the securities in favour of the person seeking transmission in his/ her name.  Vesting of securities in favour of the person seeking transmission in his/ her name is not contingent upon any other onerous conditions in such Family Settlement Deed. Note: If the division of shares as per the Family Settlement Deed is amongst more than one person, then the Family Settlement Deed can be considered as an NOC for transmission of shares to each legal heirs applying for transmission. However, if DPs still have problems in comprehending the contents of the Family Settlement Deed, they should refer the matter to Depositories for necessary advice on case-to-case basis.
2. DP(s) shall automatically open new account in the name of the
   surviving members(s), in the same order as in the original account, on an application by the surviving member(s) based on existing

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India documents required as per the KYC norms. Submission of new account opening form shall not be insisted upon.
3. A uniform time frame of 7 days, after receipt of all requisite
documents, shall be prescribed for processing of Transmission requests.
4. In case of multiple successors, NOC of non-applicants shall be
recorded on the TRF of the applicant instead of insisting separate TRF from each of the successors.
5. Nomination facility shall be encouraged by the Depositories
specifically targeting BOs who have not opted for nomination. As regards new accounts, it shall be provided for at the account opening stage itself. In case the person (both an existing and new account holder) is not interested to nominate, then such person would have to give a positive declaration to that effect.
4.5. SMS alerts for demat accounts operated by Power of Attorney55
Subscription to SMS Alert facility for depository accounts operated through Power of Attorney (POA) would be mandatory except in case of accounts held by non-individuals, foreign nationals, and NRIs.
4.6. Opening of demat account in case of HUF56
It is noted that as per law, in case of HUF, shares can be held in the name of Existing Karta on behalf of HUF. Therefore, HUF demat accounts can be opened in the name of Existing Karta but not in the name of Deceased Karta and HUF entity.
4.7. Exemption from sending quarterly statements of transactions by
depository participants (DPs) to clients in respect of demat accounts with no transactions and no security balances57

55 Reference: SEBI/MRD/DEP/VM/169784 /09 dated July 15, 2009 56 Reference: SEBI/ MRD/CDSL/ 149156 /2009 dated January 01, 2009 57 Reference: MRD/CDSL/VM/155773/2009 dated February 27, 2009, MRD/DoP/NSDL/VM/168994 /2009 dated July 07, 2009and MRD/CDSL/VM/168989 /2009 dated July 07, 2009

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India SEBI has provided exemption to Depository Participants from sending quarterly transaction statements to the clients in respect of demat accounts with no transactions and no security balances subject to the following conditions:
 Client is informed in advance that it will not be receiving Transaction Statements for such accounts till there are any transactions or security holdings in the demat account.  KYC and PAN requirement in respect of all such depository accounts are complied.  No Annual Maintenance Charges are levied for such an account.  Information which is required to be disseminated by Participants by way of a note in the Transaction Statements will be required to be communicated to such Clients separately.  The Internal Auditor of the Participant shall comment in its internal audit report on compliance of the aforesaid requirements. Further, depository may like to consider whether, DPs should send a consolidated Transaction Statements for the entire financial year in case of the BOs to whom quarterly Transaction Statements are not sent.
4.8. Withdrawal by issuers from the depository58
As regards voluntary withdrawal by issuers from the depository, it is informed that listed companies may not be allowed to withdraw from the depository system unless they delist their securities from the stock exchanges. As regards companies under liquidation are concerned, it is informed that deactivation of the ISIN may be only done in cases where companies have been liquidated. In other cases where companies are being liquidated, deactivation of ISIN resulting in total freezing may not be desirable as it will disallow investors to hold shares in dematerialized form
4.9. Discontinuation of sending transaction statements by depository
participants to clients59
SEBI allowed discontinuation of sending transaction statements by depository participants to clients subject to the following conditions:
 Transaction statements were returned undelivered on three consecutive occasions.

58 Ref: MRD/DoP/NSDL/VM/ 162378 /2009 dated May 06, 2009 59 Reference:MRD/NSDL/VM/158886 /2009 dated March 30, 2009

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India  The depository participant (DP) maintains proof that the transaction statements were returned undelivered.  The transaction statements were returned undelivered for the reasons which clearly establish that the client no longer resides at the given address (i.e. party shifted, etc.) and not for other reasons (i.e. residence/office closed, address incorrect, address incomplete, etc.).  The DP informs such clients through alternative means (such as outbound call, SMS or email) that their transaction statements are returned undelivered and they need to communicate the proper (new) address.  The DP ensures that on receipt of request for address modification from the client as per the stipulated procedure, the dispatch of transaction statements is immediately started. Further, the DP ensures that transaction statements that were not delivered and dispatched due to discontinuation are also dispatched immediately without any additional cost to the clients.
4.10. Further issue of shares under Section 86 of Companies Act and
Companies (Issue of Share capital with Differential Voting Rights) Rules, 200160 In all cases of shares issued by companies under Section 86(a) (ii) of Companies Act and Companies (Issue of Share Capital with Differential Voting Rights) Rules, 2001, separate ISIN may be allotted to differentiate such shares from ordinary shares.
4.11. Updation of bank accounts details, MICR code and IFSC of bank
branches by Depository Participants (DPs)61  Please refer to SEBI Circular No. SEBI/MRD/DEP/Cir- 3/06 dated February 21, 200639 whereby depositories were advised to instruct Depository Participants (DPs) to update the MICR code and bank details of the client in database of depositories.  It has been informed by RBI that they have been receiving complaints from managers to the issues that the funds routed through the electronic mode are getting returned by destination banks because of incorrect or old account numbers provided by beneficiary account holders.  RBI has stated that Investors will have to ensure through their DPs that bank account particulars are updated in master record periodically, to

60 Reference: MRD/DoP/MC/141442 /2008 dated October 17, 2008 61 Reference: MRD/DEP/PP/123624 /2008 dated April 23, 2008

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India ensure that their refunds, dividend payments etc. reach the correct account, without loss of time. RBI has also suggested incorporation of Indian Financial System Code (IFSC) of customer's bank branches apart from 9 digit MICR code; since IFSC of bank's branches is used for remittance through National Electronic Funds Transfer (NEFT).  It is advised that necessary action be taken in this matter to ensure that correct account particulars of investors are available in the database of depositories.
4.12. Establishment of connectivity by Clearing House / Clearing
Corporation (CH/CC) with the Depository – Clarification62  On examination of the provisions of Regulations 19(a) and 31 of the SEBI (Depositories and Participants) Regulations, 1996, it is advised that registration of a CC/CH of a stock exchange as a DP with SEBI is not mandatory and a pre-requisite for it to obtain connectivity with the depositories. However, if the CC/CH of a stock exchange desires to function as any other "Depository Participant", i.e. to open BO accounts for investors or clearing member account, registration as DP with SEBI is mandatory.  In view of the above, Depositories are advised to provide continuous electronic means of communication / connectivity to the CH/CC of the Exchanges without insisting for a mandatory registration as DP with SEBI with a condition that such entities would not be permitted to open BO accounts for investors or clearing member account.
4.13. Computing and monitoring of the Aggregate Value of Portfolio of
Securities (AVPS) of the BOs held in dematerialised form by Stock Broker DPs For the purpose of computing the AVPS of the beneficial owners held in dematerialised form under Regulation 19(a)(viii) of SEBI (Depositories and Participant) Regulations, 1996, the securities held by bank and financial institutions as well as promoters holdings of a company held in dematerialised form, may be excluded63. In view of the potential risk to the system and also to maintain the integrity of the market, the depositories are advised to develop an appropriate systemic alert in the depository system, so as to enable the system to generate and convey automatic alerts to those SBDPs that reach a pre-determined level of exposure. These alerts would serve as forewarnings to the SBDPs to the fact

62 Reference: MRD/DoP/ Dep/82334 /2006 dated December 14, 2006 63 Reference: SMDRP/RKD /NSDL/2494 /98 dated November 18, 1998, SMDRP/CDSL / 18300 /2000 dated November 16, 2000

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India that they are approaching their respective maximum exposure limits. [Note:
For this purpose, the depositories may monitor the value of securities with its SBDPs on an "end of the day" basis.]64
4.14. Deadline time for accepting non pay-in related instructions65
4.14.1. The depositories are advised that any overrun of the time
specified for 'spot delivery contract' in the SCRA would result in the contract becoming illegal under section 16 of the SCRA (unless it is put through the stock exchange). The DP-BO agreement cannot add anything to or subtract anything from this position. However, it should be the responsibility of the DP to ensure that the client's contract is not rendered illegal on account of delayed execution of the delivery instruction.
4.14.2. Keeping the hardships to change all the existing DP-BO
agreements to enforce the above into consideration, it is advised that suitable bye laws can be made under section 26(2)(e) and (d) of Depositories Act, 1996 for imposing such obligation on the DPs. Therefore, it is advised to amend/insert bye laws which should expressly provide that the DPs shall execute the non pay-in related instructions on the same day or on the next day of the instruction. Further, pending such amendment, suitable instructions may be issued to DPs to adhere to such time limit.
4.14.3. The above clause may be suitably incorporated in the DP-BO
agreement while opening new accounts.
4.15. Clarification on our circular no. SMDRP/Policy/Cir-28/99 dated
August 23, 199966.
Please refer to para 4 of the captioned circular which is reproduced below :- "In cases where a DP has already sent information about dematerialisation electronically to a Registrar but physical shares have not been received, the registrar will accept the demat request and carry out dematerialization on the indemnity given by the DP and proof of dispatch of document given by DP." para2.3.4 It is clarified that the above provision shall be applicable to all the securities like scrips, bonds, debentures, debenture stock or other marketable securities eligible to be held in dematerialised form in a depository as defined in Regulation 28 of the SEBl (Depository and Participants) Regulations, 1996.

64 Reference:MRD/DRK/SU/16034/2003 dated August 22, 2003 65 Reference: MRD/VSS/ARR/ 12255/2004 dated June 10, 2004 66 Reference: D&CC/ 1099 / 2002 dated November 01, 2002

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India
4.16. Voting rights in respect of securities held in pool account67
It was informed that the corporate benefits availed by the clearing member, clearing corporation and intermediaries shall be held in trust on behalf of beneficiary owners. Therefore, the clearing member, clearing corporation as well as the intermediaries cannot have voting rights in respect of securities held in the pool account.
4.17. Operation of minor’s demat account68
Under [The] Hindu Minority and Guardianship Act, 1956, permission of Court is required in the case of transfer by a natural guardian of immovable property of a minor. However, shares are not immovable properly. Section 2(7) of Sale of Goods Act. 1930 includes shares within the definition of "goods''. Neither the Indian Contract Act nor the Sale of Goods Act provide for transfer by sale or otherwise by guardian /natural guardian of goods/movable property in the name of minor to the effect that permission of court is required in the matter of such transfer. In the case of accounts of minor in banks also, the guardian is entitled to open, operate and even close the account also. The DP account can, therefore, be operated by a natural guardian without any order from the court though the same is neither expressly permitted nor prohibited.

67 Reference: SMDRP/NSDL/26563/2001 dated April 10, 2001 68 Reference: SMDRP/NSDL/4615 /2000 dated March 13, 2000

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India
SCHEDULE
CIRCULARS
 SMDRP/Policy/Cir-28/99 dated August 23, 1999  SMDRP/POLICY/Cir-36/2000 dated August 4, 2000  D&CC/FITTC/CIR-3/2001 dated October 15, 2001  D&CC/FITTC/Cir- 04/2001 dated November 13, 2001  SMDRP/Policy/Cir-05/2001 dated February 1, 2001  D&CC/FITTC/Cir-13/2002 dated November 1, 2002  D&CC/FITTC/Cir-09/2002 dated July 4, 2002  D&CC/FITTC/Cir-10/2002 dated September 25, 2002  D&CC/FITTC/Cir-15/2002 dated December 27, 2002  D&CC/FITTC/CIR - 12/2002 dated October 30, 2002  DCC/FITTC/Cir-19/2003 dated March 4, 2003  LGL/Cir-2/2003 dated February 19, 2003  MRD/DoP/Dep/Cir-29/2004 dated August 24, 2004  MRD/DoP/Dep/Cir-27/2004 dated August 16, 2004  MRD/DoP/SE/Dep/Cir-36/04 dated October 27, 2004  SEBI/MRD/DOP/Cir-22/2004 dated July 14, 2004  SEBI/MRD/Policy/AT/Cir-19/2004 dated April 21, 2004  SEBI/MRD/SE/DEP/Cir-4/2005 dated January 28, 2005  SEBI/MRD/DEP/Cir-24/05 dated December 22, 2005  SEBI/MRD/SE/Cir-16/2005 dated August 04, 2005  MRD/DoP/Dep/Cir-22 /05 dated November 09, 2005  MRD/DoP/SE/Dep/Cir-18/2005 dated September 2, 2005  MRD/DoP/Dep/SE/Cir-22/06 dated December 18, 2006  MRD/DSA/SE/Dep/Cust/Cir-23/06 dated December 22, 2006  SEBI/MRD/DEP/Cir-3/06 dated February 21, 2006  SEBI/MRD/DEP/Cir-2/06 dated January 19, 2006  MRD/Dep/Cir- 20/06 dated December 11, 2006  MRD/DoP/Dep/Cir-09/06 dated July 20, 2006  MRD/DoP/Dep/SE/Cir-17/06 dated October 27, 2006  MRD/DoP/Dep/SE/Cir-13/06 dated September 26, 2006  MRD/DoP/Dep/Cir-09/06 dated July 20, 2006  MRD/DoP/Cir- 5/2007 dated April 27, 2007  MIRSD/DPS-III/Cir-9/07 dated July 3, 2007  SEBI/MRD/Dep/Cir-03/2007 dated February 13, 2007  SEBI/CFD/DILDIP/29/2008/01/02 dated February 1, 2008  MIRSD/DPS- III/Cir-23/08 dated July 25, 2008  SEBI/MRD/Dep/Cir-03/2008 dated February 28, 2008

¼ããÀ¦ããè¾ã ¹ãÆãä¦ã¼ãîãä¦ã ‚ããõÀ ãäÌããä¶ã½ã¾ã ºããñ¡Ã Securities and Exchange Board of India  MRD/DoP/Cir-20/2008 dated June 30, 2008  MRD/DoP/SE/Dep/Cir-2/2009 dated February 10, 2009  CIR/MRD/DP/19/2010 dated June 10, 2010  CIR/MRD/DP/20/2010 dated July 1, 2010  CIR/MRD/DP/22/2010 dated July 29, 2010  CIR/MRD/DO/37/2010 dated December 14, 2010  CIR/MRD/DP/04/2011 dated April 07, 2011  CIR/MRD/DP/05/2011 dated April 27, 2011 COMMUNICATIONS

 SMDRP/RKD /NSDL/2494 /98 dated November 18, 1998  SMDRP/NSDL/4615 /2000 dated March 13, 2000  SMDRP/CDSL / 18300 /2000 dated November 16, 2000  SMDRP/NSDL/26563/2001 dated April 10, 2001  D&CC/ 1099 / 2002 dated November 01, 2002  MRD/DRK/SU/16034/2003 dated August 22, 2003  MRD/VSS/ARR/ 12255/2004 dated June 10, 2004  MRD/DoP/ Dep/82334 /2006 dated December 14, 2006  MRD/DEP/PP/123624 /2008 dated April 23, 2008  MRD/DoP/MC/141442 /2008 dated October 17, 2008  SEBI/ MRD/CDSL/ 149156 /2009 dated January 01, 2009  MRD/CDSL/VM/ 155773 /2009 dated February 27, 2009  MRD/NSDL/VM/158886 /2009 dated March 30, 2009  MRD/DoP/NSDL/VM/ 162378 /2009 dated May 06, 2009  MRD/DoP/NSDL/VM/168994 /2009 dated July 07, 2009  MRD/CDSL/VM/168989 /2009 dated July 07, 2009  SEBI/MRD/DEP/VM/169784 /09 dated July 15, 2009  MRD/DoP/Dep/VM/182963/2009 dated November 12, 2009  MRD/DoP/MAS – OW/16723/2010 dated August 17, 2010  MRD/DP/SG-OW/202/2012 and MRD/DP/SG-OW/203/2012 dated January 4, 201  MRD/DP/SG-OW/2010/2012 dated January 20, 2012