Modifications and Additions to the General Provisions Governing Retirement Fund Administrators Regarding Their Promoting Agents

DOF: 21/03/2025

MODIFICATIONS and additions to the General Provisions to which Retirement Fund Administrators must adhere regarding their Promoting Agents

A seal with the National Coat of Arms, which reads: United Mexican States.- Treasury.- Ministry of

Treasury and Public Credit.- National Commission for the Retirement Savings System.

MODIFICATIONS AND ADDITIONS TO THE GENERAL PROVISIONS TO WHICH

RETIREMENT FUND ADMINISTRATORS MUST ADHERE REGARDING

THEIR PROMOTING AGENTS

The President of the National Commission for the Retirement Savings System, with the favorable opinion of the

Consultative and Oversight Committee, based on articles 1, 2, 5, fractions I, II, XII and XVI, 12

fractions I, VIII and XVI, 16 fraction XIII and 36, of the Law of Retirement Savings Systems; 1, 34, 45, 60,

67 fractions II, XII and XIII, 68 fractions XI, subsection b) and XXIII, 104 and 105 of the Regulations of the Law of the

Retirement Savings Systems; 1, 2, fraction III and 8 of the Internal Regulations of the National Commission of the

Retirement Savings System, and

CONSIDERING

That in accordance with article 5, fraction I of the Law of Retirement Savings Systems, the

Commission has the authority to regulate, through the issuance of general provisions, matters related

to the operation of retirement savings systems, determining the procedures for their proper

functioning;

That article 36 of the Law of Retirement Savings Systems empowers the Commission to maintain a

Register of Promoting Agents of Administrators, who must comply with the requirements that

are established through general provisions;

That currently operating in the Retirement Savings System is the figure of Pension Advisor or Agent

Promoter, who must meet various requirements to perform the functions established in the

general provisions;

That among the requirements to register a person in the Register of Promoting Agents is

the possession of technical capacity to adequately carry out activities of attention and procedures for

workers, pension advice and orientation, among others;

That the evaluation schemes for such technical capacity of Pension Advisors or Agents

Promoters must provide certainty to participants by establishing in advance the requirements for

requesting certification to register persons for the first time in the Register of Promoting Agents;

as well as the recertification process for persons who already have a registration number in the

aforementioned register;

That, as part of the harmonization of the norm itself, it is established that the Single Training

Manual must be the axis that allows Pension Advisors or Promoting Agents to prepare for

the certification or recertification processes;

That to strengthen the technical capacities of Pension Advisors or Promoting Agents,

Update Courses or Professionalization Programs are offered that are taught by Educational Institutions

whose programs meet the eligibility requirements issued by the Commission to serve as

an alternative to accredit recertification;

That, to improve processes related to the Register of Promoting Agents, it is necessary

to specify the requirements for the admissibility of registration and the grounds for suspension of the respective

register. Likewise, sound practices are implemented to keep the Register updated, among which

it stands out that applicants with previous registration must complete the corresponding deregistration procedures before applying to provide their services to a different Administrator;

That in order to ensure adequate service to workers, it is essential that Administrators

as a whole have an Ethics Code that frames the values and principles that must govern the

conduct of Pension Advisors or Promoting Agents, as well as officials, employees and

other persons who direct, coordinate or execute the policies and activities of attention to workers,

user service, pension advice and commercial activities of an Administrator, those who

supervise them, including the general director and the commercial director or the official with the highest level within

the commercial structure of the Administrator, and

That in order to comply with what is established in article 78 of the General Law for Regulatory Improvement, as

well as Article Fifth of the "Agreement that establishes the guidelines that must be observed by the

dependencies and decentralized organisms of the Federal Public Administration, regarding the issuance of

general administrative acts to which article 69-H of the Federal Administrative Procedure Law applies", the deregulation actions recognized through

office CONAMER/20/1832 dated April 23, 2020 relative to articles 121 third paragraph and fifth

paragraph, subsections I, II and III and 140 bis of the Modifications and additions of the General Provisions

in matters of operations of retirement savings systems, published in the Official Journal of the

Federación on May 15, 2020, in terms of the corresponding Regulatory Quality Annex, has

seen fit to issue the following:

MODIFICATIONS AND ADDITIONS TO THE GENERAL PROVISIONS TO WHICH

RETIREMENT FUND ADMINISTRATORS MUST ADHERE REGARDING

THEIR PROMOTING AGENTS

SINGLE. - Articles 2, in its fractions I, I bis, II, V bis, VI, XI and XIII; 3, in its

fractions II, IV, V, VI as well as in its second paragraph; 4; 6, first paragraph; 7, in its fractions V, XVI and

XVII in its subsection b.; 10; 11, first paragraph, fractions II and V; 13 first paragraph; 14; 15, first paragraph; 16,

second and third paragraphs; 17, fractions I and II as well as the second paragraph; 19; 20; the denomination of the

Section VI of Chapter II; 23; 23 bis; 26; 28; 29; 30; 31 paragraphs first, second, third and fifth; 32; 33;

35, fractions I and II, as well as the second paragraph; 39, fraction III subsection g.; 40, fraction IV; 42, paragraph

second; are MODIFIED; articles 2 with a fraction IV bis, X bis and XII ter; 3 with a fraction VII; 13, with

a fraction I bis; 23 ter, 23 quáter; Section II bis of Chapter IV with its articles 56 bis and 56 ter; and are

REPEALED, articles 2 in its fractions V, VII, XII and XV; 24; 25; 27; fraction IV of article 35; 37; and the

second paragraph of article 49, all of the "GENERAL PROVISIONS to which

retirement fund administrators must adhere regarding their promoting agents", with its

modifications and additions in force, to remain in the following terms:

" Article 2.-

...

I.

Promoting Agent, to the Pension Advisor who is registered in the Register of Agents

Promoters referred to in article 36 of the Law, which in terms of said numeral can

carry out, in the name and on behalf of an Administrator, commercialization activities,

promotion, orientation and attention of applications, in order to carry out the Registration or Transfer of

Individual Accounts, in the cases provided for in the Law, the Regulations and these

general provisions;

I bis.

Pension Advisor: to natural persons who are registered in the Register of

Promoting Agents referred to in article 36 of the Law, which in terms of said numeral

can carry out, in the name and on behalf of an Administrator, activities of

commercialization, promotion, orientation and attention of applications, in order to carry out the

Registration or Transfer of Individual Accounts, in the cases provided for in the Law, the Regulations and

these general provisions, as well as to the person hired or

subcontracted by an Administrator in accordance with the applicable provisions in

labor matters, authorized to intervene in the formation, updating and validation of the

Worker Identification Files, to receive and attend to service requests in accordance with the provisions in matters of

user service of the Retirement Savings System issued by the Commission and other procedures that Workers request

before Administrators in terms of the General Provisions in matters of

Operations of Retirement Savings Systems. Any reference to the Promoting Agent,

shall be understood to be made to the Pension Advisor;

II.

Code of Ethics, to the Code of Ethics of Promoting Agents and Pension Advisors

that

is drafted and signed collectively by the Administrators, based on the minimum

elements established by these Provisions;

III. to IV.

...

IV bis.

Update Courses, in singular or plural, those designed and taught by an Educational

Institution for the purposes of recertification and which are integrated as a set of

teaching activities to improve and evaluate the technical capacities of

Promoting Agents and Pension Advisors;

V.

Repealed.

V bis.

Certification Exam, to the one applied by the Evaluating Institution designated by the Commission in order

for the latter to certify Pension Advisors to exercise their functions, in addition to

evaluating their technical capacities;

VI.

Control Exam, to the one applied by the Commission to Promoting Agents and to Pension

Advisors, in order to verify their technical capacities;

VII.

Repealed.

VII bis. to X.

...

X bis.

Educational Institutions, in singular or plural, those public or private that

meet the requirements established by these provisions to design and teach

Update Courses and Professionalization Programs for the purposes of

recertification, and that are designated by the Commission;

XI.

Single Training Manual, to the one designed by Administrators to carry out the

continuous training of Promoting Agents and Pension Advisors;

XII.

Repealed.

XII bis.

...

XII ter.

Professionalization Programs, in singular or plural, those designed and taught by an

Educational Institution for the purposes of recertification, and which are integrated as a

set of activities and processes focused on developing professional competencies and skills

of Promoting Agents and Pension Advisors as well as evaluating their

technical capacities in matters of the Retirement Savings System or related, which

have official validity of studies, recognition or authorization from the corresponding

educational authority and with the guidelines that the Commission may issue in its case;

XIII.

Register of Promoting Agents, to the database

administered by the Operating Company,

in which Promoting Agents and Pension Advisors who provide

services to Administrators will be registered, provided for in article 36 of the Law;

XIV.

...

XV.

Repealed.

XVI.

... "

" Article 3.

...

I.

...

II.

Have the necessary technical capacity to perform the functions of Promoting Agent or

Pension Advisor, which will be accredited with the approval certificate of the Exams of

Certification, Recertification or Control that are administered to them, or with the certificates

of

accreditation of Update Courses or Professionalization Programs,

as the case may be;

III.

...

IV.

Successfully accredit the training processes applied by the Administrator, in

accordance with the Single Training Manual;

V.

Not be suspended or disqualified by the Commission, by the National Banking and

Securities Commission or by the National Insurance and Bonding Commission to perform a job,

position or commission in the Mexican financial system, or within any of the entities

that participate in the same;

VI.

That their registration is not suspended or cancelled by the Commission,

and

VII.

That having a valid certification with an Administrator, they are not deregistered so that a different Administrator carries out the registration process before the

Evaluating Institution to certify themselves.

The Commission, in the exercise of its supervision and oversight powers, may verify at any

moment the technical capacity of Promoting Agents and Pension Advisors registered in the Register

of Promoting Agents, through the application of a Control Exam, as well as verify compliance with the

other requirements referred to in this article.

... "

" Article 4. In protection of the interests of Workers, Administrators must ensure

that officials, employees and other persons who direct, coordinate or execute the policies and activities of

commercialization of an Administrator, as well as those who supervise Promoting Agents

and Pension Advisors, with the exception of the General Director and the Commercial Director or the official with

the highest level within the commercial structure of the Administrator, have a valid registration of

Promoting Agent or Pension Advisor. "

" Article 6. The Commission, through Operating Companies, will be responsible for administering and

keeping control of the database that constitutes the Register of Promoting Agents in which

Administrators have registered their Promoting Agents and Pension Advisors, as well as the

officials and other persons who must have such character in terms of these general provisions of

general nature.

... "

" Article 7. ...

I. to IV.

...

V.

CURP validated in RENAPO

and that

must include the legend "CURP certified: Verified

with the Civil Registry",

"Verified with the Ministry of Foreign Affairs" or

"Verified with the National Institute of Migration",

as the case may be;

VI. to XV.

...

XVI.

History of the results of the Certification, Recertification and Control Exams,

and in its case, of the accreditation certificates of Update Courses or

Professionalization Programs;

XVII.

...

a.

...

b. CURP validated in RENAPO and that

must include the legend "CURP certified:

Verified with the Civil Registry",

"Verified with the Ministry of Foreign Affairs" or

"Verified with the National Institute of Migration", as the case may be;

XVIII. to XX.

... "

" Article 10. Administrators must request the registration of natural persons who apply,

to act in the name and on behalf of them, as Promoting Agents or Pension Advisors, which

for being effectively registered, must meet the requirements to perform the functions of

Promoting Agent or Pension Advisor, in accordance with what is provided in these general provisions of

general nature.

Administrators must not allow a person to perform activities characteristic of a Promoting Agent or

Pension Advisor, in the name and on behalf of the Administrator, until such time as its

registration in the Register of Promoting Agents is carried out, in accordance with what is provided in these

general provisions of general nature. "

" Article 11. When Administrators request the registration of a person in the Register of

Promoting Agents to act in the name and on behalf of them, they must present to Operating Companies the following:

I.

...

II.

Certificate proving that the applied person passed the Certification Exam or the

Recertification Exam, or accredited an Update Course or

a Professionalization Program, as the case may be;

III. to IV.

...

V.

Certificate from the applying Administrator proving that the candidate

accredited the control and trust evaluations applied by the Administrator, and

VI.

...

... ...

... "

" Article 13. Operating Companies must reject registration applications in the Register of

Promoting Agents that Administrators present,

when:

I.

...

I bis.

It is identified that, in the case of subsection b) of article 23 of these

Provisions, the person applied for by the Administrator in question, presented the

Recertification Exam or the Update Course while valid in the Register of

Promoting Agents in another Administrator.

II. to III. ... ...

... "

" Article 14. The registration numbers of Promoting Agents and Pension Advisors will have a

validity of three years, counted from the date of registration in the Register of Promoting Agents, to

perform in the applying Administrator

and may be renewable for equal periods. "

" Article 15. Operating Companies must inform applying Administrators of the result

of the registration application of their candidates in the Register of Promoting Agents and in its case, the

registration number of Promoting Agent or Pension Advisor, who will provide services to the

applying Administrator

on the date of registration, or the reason for rejection as appropriate, at the latest

on the next business day after which they received the registration applications.

... "

" Article 16. ...

In case that Administrators do not request the renewal of registration of their candidates

or well, they are rejected for not meeting the requirements provided in these general provisions of

general nature, Operating Companies must deregister the Register of Promoting Agents the registration of

that is in question from the date on which its validity ends.

This, without prejudice to the fact that Administrators may request again the registration of

candidates for Promoting Agent or Pension Advisor in the Register of Promoting Agents, in

accordance with what is provided in the previous section.

... "

" Article 17.

...

I.

Renewal application, in accordance with the requirements and characteristics provided in the

Transactional Procedures Manual;

II.

Certificate of recertification of the Promoting Agent or Pension Advisor, with which it is

proves that they passed the Recertification Exam, or accredited an Update Course or

a Professionalization Program.

Administrators may not process the renewal of registration of those Promoting Agents or

Pension Advisors who have not passed the Recertification Exam or who, in their case, have not

accredited

the Update Course or the Professionalization Program. "

" Article 19. Administrators, prior to requesting the renewal of registration of their Promoting Agents

or Pension Advisors, must ensure that each of them has approved

the Recertification Exam or accredited an Update Course or

a Professionalization Program, as the case may be, referred to in these general provisions of

general nature. "

" Article 20. Administrators will be responsible for the recertification of their Promoting Agents and

of their Pension Advisors. "

" Section VI

Of the certification and recertification of Pension Advisors or Promoting Agents "

" Article 23. Pension Advisors or Promoting Agents must accredit their technical

capacity through the Evaluating Institution or through the Educational Institutions that for

that purpose the Commission designates in order for the latter to certify or recertify them to exercise the

functions they perform.

The validity of the certification or recertification will follow the following:

I.

Of three years when technical capacity is accredited through the Exams of

Certification or Recertification.

II.

Of three years when technical capacity is accredited through Update Courses

of

Update, only applies for recertification.

III.

Permanent when technical capacity is accredited with Professionalization Programs,

only applies for recertification.

Administrators must carry out the registration in the Register of Promoting Agents of

persons who have the certification or recertification in the case of fractions I and II

previous, within two months following their notification.

Certification will proceed in the case of persons that Administrators apply for their

registration for the first time in the Register of Promoting Agents.

Recertification will proceed in the case of persons who already have a registration number

of Promoting Agent or Pension Advisor valid or invalid and will be requested by

Administrators in the following cases:

a)

For the renewal of registration of the Pension Advisor or Promoting Agent in the same

Administrator, and

b)

For registration in the Register of Promoting Agents when it is not about

a

renewal.

In the case that Administrators request the application of the Exam of

Recertification or the Update Course or the Professionalization Program

they must ensure that the Promoting Agent or Pension Advisor is not

valid in the Register of Promoting Agents in another Administrator.

When the rejection referred to in fraction I bis of article 13 of the

present Provisions occurs, the recertification that the Commission had issued, will lose all

validity. "

" Article 23 bis. The certification or recertification processes through Evaluating Institution will

be subject to the following:

I.

The Commission will issue the corresponding call for the processes of the Exams

Certification and Recertification, in which it will indicate the requirements, the calendar of

exam application events and other requirements applicable to said processes.

II.

The Commission will publish through its internet portal and the Evaluating Institution, the

study guides on which the Certification or

Recertification Exams will be based.

The study guides that the Commission publishes for such effect will consider the areas,

subareas and other specific topics referred to in article 26, fractions I to VII of

these general provisions.

III.

Administrators must carry out preregistration actions for the

certification or recertification processes before the Evaluating Institution, in terms

established in the call and verify that the applicant's information coincides

with that of the National Population Registry (RENAPO)

must ensure that the CURP

has the characteristics provided in article 7 fraction V of these

general provisions.

When Administrators do not carry out the process referred to in the paragraph

previous, registration in the Register of Promoting Agents cannot continue,

so it must present its preregistration again for subsequent events.

IV.

The minimum passing grade of the Certification and Recertification Exam will be 80% of the content of the same, as the case may be. "

" Article 23 ter. The recertification process through Educational Institution will be subject

to the

following:

I.

... "

The Commission will publish on its website the names of the Educational Institutions it has designated.

II.

The Commission will publish, through its website and the Educational Institutions, the calls for Recertification Courses and Professionalization Programs, as well as their respective syllabi.

III.

Administrators may enter into agreements with Educational Institutions, individually, in order to facilitate the exchange of information related to aspects of the call, facilitate logistics for the delivery of Recertification Courses or Professionalization Programs, or establish a scheme of benefits related to the provision of services.

IV.

Persons who opt for Recertification Courses to obtain their recertification must obtain a minimum passing grade of 80% in said courses.

V.

Persons who opt for Professionalization Programs must obtain the document that accredits the integral conclusion of the academic activities and validates the respective technical aptitude.

" Article 23 quater. Educational Institutions will be those designated by the Commission in accordance with the guidelines referred to in the last paragraph of this article and that meet the following requirements:

I.

That they have at least 5 years of track record as an educational institution, with installed capacity, infrastructure, human and technological resources necessary for the design and delivery of Recertification Courses and Professionalization Programs at the national level;

II.

That the academic level at which they provide their services be at least upper secondary level;

III.

That they have authorization or recognition of official validity of studies in accordance with the General Law of Higher Education and the General Education Law;

IV.

That they have no legal impediment to provide the services required under these provisions;

V.

That they issue certificates accrediting that applicants passed the Recertification Courses, and for Professionalization Programs, issue the document accrediting the integral conclusion of the academic activities and validating the respective technical aptitude;

VI.

Declare in writing their willingness to sign collaboration and information exchange agreements with the Commission, and

VII.

That the design, content, and calls for Recertification Courses and Professionalization Programs be developed through a established methodology involving the participation of a technical committee or committees.

In addition to the foregoing, the Commission may issue guidelines containing characteristics, specific requirements, or aspects it deems necessary, regarding Educational Institutions, Recertification Courses, or Professionalization Programs. "

" Article 24. Repealed. "

" Article 25. Repealed. "

" Article 26. Administrators must maintain a continuous training program for their Pension Advisors or Promoting Agents, in accordance with the Single Training Manual.

The Single Training Manual must contain at least the following general subjects:

I.

Regulatory framework of the retirement savings system;

II.

Voluntary savings;

III.

Characteristics and requirements for granting pensions provided by Social Security Institutes;

IV.

Workers' Rights;

V.

Characteristics of the individual account;

VI.

Services to users of Retirement Savings Systems;

VII.

Basic knowledge of the functioning of Investment Societies, and

VIII.

Code of Ethics .

For the preparation of study guides for Certification, Recertification, and Control Exams, the Commission will consider the areas, sub-areas, and other specific topics derived from fractions I to VII of this article. "

" Article 27. Repealed. "

" Article 28. The applicant who does not obtain a passing grade may present in subsequent certification or recertification events, in accordance with what is provided in article 23 of these provisions, the exams that the Administrator deems appropriate. Once the applicant passes the Certification or Recertification Exam, the Administrator sponsoring them must follow the procedure for the registration of the Promoting Agent referred to in these general provisions.

... "

" Article 29. The Commission, in the exercise of its supervisory powers, may at any time apply, itself or through a third party, Control Exams to Promoting Agents or Pension Advisors, in order to verify that they meet the technical capacity required to perform the duties of Promoting Agents or Pension Advisors. "

" Article 30. The Commission will randomly select the Promoting Agents or Pension Advisors of the Administrators to whom the Control Exam will be applied, which for its preparation, will consider the areas, sub-areas, and other specific topics referred to in article 26, fractions I to VII of these provisions, which must be contained in the Single Training Manual. For this purpose, it will notify the Administrators of the corresponding syllabus, the date, time, and place where it will take place, at least twenty business days before its celebration. "

" Article 31. The Commission will notify the Administrators of the names and registration numbers of the Promoting Agents or Pension Advisors who do not pass the Control Exam no later than the tenth business day following the day the exam is applied.

Promoting Agents or Pension Advisors who obtain a score lower than 75% of the content of the Control Exam will be suspended from their duties in accordance with article 32 of these General Provisions.

Promoting Agents or Pension Advisors who do not pass the Control Exam will not be able to perform the activities inherent to the Promoting Agent and Pension Advisor.

...

The Commission will inform, through guidelines, the dates, schedules, and procedure for the review of Control Exams. "

" Article 32.

Administrators must suspend Promoting Agents or Pension Advisors who do not pass the Control Exam, in order to prevent them from carrying out the functions and activities inherent to their position. Such suspension must be carried out by the Administrators, on the next business day after receiving from the Commission the notification referred to in the first paragraph of article 31 of these General Provisions.

Within the same timeframe, Administrators must inform the respective Pension Advisors or Promoting Agents, the Operating Companies, and the Commission of said suspension.

Only in the event that as a result of the review of the Control Exam the Pension Advisor or Promoting Agent obtains a score equal to or higher than 75%, the suspension must be lifted immediately by the Administrator once the Commission notifies them of the result of said review. Likewise, the Administrator must inform the Operating Companies of the lifting of the suspension.

Operating Companies must update the Register of Promoting Agents on the same day that Administrators inform them of the names and registration numbers of the Promoting Agents or Pension Advisors who have been suspended under this article.

Registration and Transfer requests associated with the Promoting Agent or Pension Advisor who has been suspended for the reason referred to in this article will remain pending until concluded in accordance with the general provisions on operations of retirement savings systems issued by the Commission.

The suspension of Promoting Agents or Pension Advisors in the performance of their functions and activities, for the reason referred to in this article, will not affect in any way the validity of the registration.

What is established in this article will take place without prejudice to the suspension or cancellation powers referred to in the Regulations of the Law of the Retirement Savings Systems. "

" Article 33. For the reactivation of records suspended under the previous article, Administrators must send the respective Promoting Agents or Pension Advisors to the Recertification Courses and the next certification or recertification event as applicable.

The foregoing will apply even if the person in question has an accredited Professionalization Program.

The certificates of the Recertification Courses and the approved Certification or Recertification Exam must be presented by the Administrator to the Commission, requesting the reactivation of the registration of the respective Promoting Agents or Pension Advisors.

The Commission will notify the Operating Companies and the corresponding Administrator of the names and registration numbers of the Promoting Agents or Pension Advisors whose registration has been reactivated. "

" Article 35. ...

I. The Promoting Agent or Pension Advisor processes the Registration or Transfer of an Individual Account under the following circumstances:

a)

a c) ...

II.

The Promoting Agent or Pension Advisor ceases to meet any of the requirements provided in these provisions, except when they do not pass the Control Exam, in which case they will be suspended from performing their activities by the Administrator for whom they provide services, in accordance with what is provided in article 32 of these provisions, and

III.

...

IV.

Repealed.

Serious faults in the exercise of the activities of Promoting Agent or Pension Advisor will be understood as those referred to in articles 42 and 43 of these general provisions; infractions or non-compliance with the general provisions issued by the Commission, violations of the Code of Ethics, and those that are valued as such by it at the time of suspending or canceling the registration of the Promoting Agent or Pension Advisor, considering the seriousness of the fault, in accordance with what is provided in the Law and its Regulations. "

" Article 37. Repealed. "

" Article 39. ...

I. to II. ...

III. ...

a. to f.

...

g.

Detailed information about the Retirement Savings Systems that allows them to make informed decisions, regarding procedures related to their Individual Account, based on the worker's interests.

IV. ...

V. ...

... "

" Article 40. ...

I. to III. ...

IV.

Inform about the requirements for procedures related to their Individual Account, based on the worker's interests, as well as the Registration and Transfer of Individual Accounts, as applicable, and

V. ...

"

" Article 42. ...

I. to III. ...

The performance of activities by the Promoting Agents and Pension Advisors referred to in this article will be considered serious faults and, if proven, will result in the suspension or cancellation of their registration in accordance with what is provided in article 35 of these provisions in relation to articles 36 of the Law and 104 and 105 of its Regulations. "

" Article 49. ...

Repealed. "

" Section II bis

On the Code of Ethics "

" Article 56 bis. Administrators must adhere to a Code of Ethics that they must develop and approve jointly.

The Promoting Agents and Pension Advisors of each Administrator must sign a commitment to observe compliance with the Code of Ethics.

Such commitment certificates, as well as the Code of Ethics, must be available to the Commission. "

" Article 56 ter. The Code of Ethics must provide for at least the following:

a)

The principles, values, integrity rules, and commitments that Promoting Agents or Pension Advisors, officials, employees, and other persons who direct, coordinate, or execute policies and activities related to worker attention, user service, pension advice, and commercial activities of an Administrator, those who supervise them, including the General Director and the Commercial Director or the official with the highest level within the commercial structure of the Administrator, must know and apply in the performance of their functions;

b)

The obligation to always act with honesty, legality, and in the interest of the workers, providing them with respectful, cordial, personalized, efficient, effective, proactive, and diligent treatment, avoiding any discriminatory conduct, or unjustified delays in services;

c)

Possible conflicts of interest and the necessary actions to identify and mitigate them, as well as the actions to be taken when they arise regarding Promoting Agents or Pension Advisors, officials, employees, and other persons who direct, coordinate, or execute policies and activities related to worker attention, user service, pension advice, and commercial activities of an Administrator, those who supervise them, including the General Director and the Commercial Director or the official with the highest level within the commercial structure of the Administrator;

d)

The obligations and institutional mechanisms for the implementation of the Code of Ethics, as well as establishing a digital channel to report its non-compliance, which must remain open to the public and be available on the Administrator's website;

e)

The mandatory compliance with the code and its publication on the Administrator's website;

f)

Internal sanctions, by type of non-compliance, in case of faults or omissions to what is provided in said code, including by way of example but not limitation, private reprimands, public reprimands, and removal from the Register of Promoting Agents, and

g)

The sanctions imposed by the Administrator on Pension Advisors or Promoting Agents, or on persons applying for those positions, when the Evaluating Institution or Educational Institution reports that they engaged in improper practices during the evaluation.

Administrators will keep available to the Commission the information related to sub-paragraphs d) and f) of this article, including the actions they carried out to address, follow up, or mitigate them. "

TRANSITIONAL PROVISIONS

ARTICLE FIRST. These general provisions will enter into force on the next business day following their publication in the Official Gazette of the Federation, with the exception of what is provided in:

I.

Articles 2, 3, 11, 17, 19, 23, 23 ter, and 33 regarding what is provided for Recertification Courses and Professionalization Programs, will enter into force once the Commission issues the respective guidelines.

II.

Article 35, last paragraph, Section II bis, articles 56 bis and 56 ter regarding the Code of Ethics, will enter into force 3 months after their publication in the Official Gazette of the Federation.

III.

Article 26 will enter into force 90 calendar days after its publication in the Official Gazette of the Federation.

IV.

Articles 11, 13, 17, 19, 20, 23 bis, 28, 33 regarding what is provided for the Recertification Exam of the Evaluating Institution, will enter into force 3 months after their publication in the Official Gazette of the Federation.

ARTICLE SECOND. On the date of entry into force of these general provisions, all those provisions issued by the Commission that are contrary to this regulation are repealed.

Mexico City, March 13, 2025. - The President of the National Commission for the Retirement Savings System, Master Julio César Cervantes Parra.- Rubric.

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