Regulatory Alerts2024-02-14 | DOF 5716867Added
Modifications and Additions to the General Provisions on Service to Users of Retirement Savings Systems
The National Commission for the Retirement Savings System (CNART) amends general provisions to mandate minimum service parameters, require designated responsible persons at all public attention channels, and prohibit conditioning service on financial product purchases. The regulation introduces an Independent Expert role to audit service levels, establishes a mandatory Annual Coverage Program, and imposes strict reporting deadlines for quarterly follow-up reports and annual improvement plans. It also mandates priority attention schemes for vulnerable users and requires transparent notification of channel unavailability ten days in advance.
More like this from SHCP
SHCP published 15 documents in the last 30 days. We email you each new one the day it's published.