Regulatory Alerts2020-04-13 | DOF 5591530Added
Modifications and Additions to the General Provisions on Service to Users of the Retirement Savings Systems
The National Retirement Savings System Commission modifies Articles 8, 16, 22, 23, 27, 30, 35, 40, 43, 48, 53, 66, and 67 of the General Provisions on Service to Users of the Retirement Savings Systems. Key changes include allowing administrators to publish mobile service module schedules, requiring the reporting of unresolved complaints to the governing body, mandating the publication of maximum wait times for walk-in clients, and limiting appointment wait times to 20 minutes. The rules also permit unified documentation for agents acting as promoters, require random selection for control exams excluding those tested in the previous two years, set a 60% passing threshold for technical capacity, and impose 30-day update requirements for unresolved service requests in the SISAT system.
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