Regulatory Alerts2019-12-17 | DOF 5582061Added
Modifications to the General Provisions on Service to Users of Retirement Savings Systems
The National Commission for the Retirement Savings System modifies Articles 60, 61, and the Transitional Article of the General Provisions on User Service to extend compliance deadlines for administrative entities. Specifically, obligations regarding annual coverage programs, user rights letters, service request procedures, complaint tracking, service levels, and call center agent training must be implemented by the first business day of April 2020, while SISAT system updates are required by July 1, 2020. These changes provide a broader transition period to ensure effective implementation of previous regulations published in late 2018 and early 2019.
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