Regulatory Alerts2019-08-02 | DOF 5567077Added
Modifications to the General Provisions on Service to Users of the Retirement Savings Systems
The National Commission for the Retirement Savings Systems extends the transition period for regulated entities to implement various service obligations, delaying the effective date of numerous articles to the first business day of January 2020. This modification applies to Administradoras regarding user service channels, annual coverage programs, information provision, complaint tracking, service levels, agent training, and the SISAT supervision system. The modifications themselves enter into force the business day following their publication in the Official Gazette.
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