Normative Instruction BCB No. 198 — Procedures for Enabling Withdrawal Agents to Offer Pix Withdrawal and Pix Change Products

BCB NORMATIVE INSTRUCTION NO.
198, OF DECEMBER 9, 2021

Establishes the procedures necessary to enable the withdrawal agent to make available the Pix Withdrawal and Pix Change products, to be observed by transactional account providers and by withdrawal service facilitators.

The Head of the Department of Competition and Financial Market Structure (Decem), in the exercise of the powers conferred upon him by Art. 97-A, item X, of the Internal Regulations of the Central Bank of Brazil, annexed to Ordinance No. 84,287, of February 27, 2015, and taking into account the provisions of Art. 11-N of the Regulation annexed to BCB Resolution No. 1, of August 12, 2020,

R E S O L V E S:

Art. 1 The withdrawal service facilitator that establishes a contractual relationship with one or more withdrawal agents or that facilitates withdrawal service directly must:

I - publish the set of information relating to withdrawal agents, at the time it establishes a contractual relationship, or itself, at the time it begins direct facilitation of the service, in the format of open data, in accordance with BCB Normative Instruction No. 197, of December 9, 2021;

II - consult, in the set of information referred to in item I, published by other withdrawal service facilitators, whether the withdrawal agent with which it has established a contractual relationship is linked to another withdrawal service facilitator;

III - keep the set of information referred to in item I updated;

III - keep the set of information referred to in item I updated; and (Amended, effective July 1, 2026, by BCB Normative Instruction No. 728, of April 27, 2026.)

IV - exclude the set of information referred to in item I when there is termination of the contract by either party;

IV - exclude the set of information referred to in item I when there is termination of the contract by either party. (Amended, effective July 1, 2026, by BCB Normative Instruction No. 728, of April 27, 2026.)

V - ensure that the request to start, suspend, or end the operationalization of Pix for withdrawal or change purposes is made by the withdrawal agent to its transactional account provider; and

V - (Revoked, effective July 1, 2026, by BCB Normative Instruction No. 728, of April 27, 2026.)

VI - obtain from the withdrawal agent proof that the request to start, suspend, or end the operationalization was made to its transactional account provider.

VI - (Revoked, effective July 1, 2026, by BCB Normative Instruction No. 728, of April 27, 2026.)

§ 1 The withdrawal service facilitator may not establish a contractual relationship with the withdrawal agent if it verifies that the latter is linked to another withdrawal service facilitator, after the consultation provided for in item II.

§ 2 The obligations set forth in items V and VI do not apply in the case where the transactional account provider and the withdrawal service facilitator are the same institution.

§ 2 (Revoked, effective July 1, 2026, by BCB Normative Instruction No. 728, of April 27, 2026.)

§ 3 In the event of suspension of the withdrawal service facilitation contract relating to a specific withdrawal agent, the withdrawal service facilitator must inform of such fact in the "observacoes" field of the set of information referred to in item I of the caput relating to that withdrawal agent, for the duration of the suspension period.

§ 4 The central credit cooperative or the multiple cooperative bank acting as a withdrawal service facilitator must make available the information regarding the filling of the QR Code necessary for the singular credit cooperative acting as the transactional account provider of the withdrawal agent to operationalize Pix for withdrawal or change purposes. (Included, effective July 1, 2026, by BCB Normative Instruction No. 728, of April 27, 2026.)

Art. 2 The transactional account provider of the withdrawal agent must:

I - start the operationalization of Pix for withdrawal or change purposes at the request of the withdrawal agent and enable the generation of a QR Code associated with this product;

I - start the operationalization of Pix for withdrawal or change purposes and enable the generation of a QR Code associated with this product; (Amended, effective July 1, 2026, by BCB Normative Instruction No. 728, of April 27, 2026.)

II - suspend or end the operationalization of Pix for withdrawal or change purposes at the request of the withdrawal agent and prevent the generation of a QR Code associated with this product; and

II - suspend or end the operationalization of Pix for withdrawal or change purposes and prevent the generation of a QR Code associated with this product; and (Amended, effective July 1, 2026, by BCB Normative Instruction No. 728, of April 27, 2026.)

III - reject transactions for withdrawal or change purposes that are initiated during suspension or after the end of operationalization.

Sole Paragraph. The provisions of item I also apply to transactional account providers that opt not to act as withdrawal service facilitators but offer the Pix API or static QR Code generation to legal entities, as provided for in the Pix Regulation.

Sole Paragraph. (Revoked, effective July 1, 2026, by BCB Normative Instruction No. 728, of April 27, 2026.)

Art. 3 In addition to the obligations set forth in Art. 2, the transactional account provider of the withdrawal agent, in cases where it is an institution distinct from the withdrawal service facilitator, must:

I - request the ISPB of the withdrawal service facilitator from the withdrawal agent and properly fill in the fields “pss”, present in the static QR Code, and “valor.retirada.saque.prestadorDoServicoDeSaque”, present in the dynamic QR Code, in accordance with the Manual of Standards for Pix Initiation;

II - fill in the field “valor.retirada.saque.modalidadeAgente”, referring to the agent modality, in accordance with the Manual of Standards for Pix Initiation, with the information “AGTEC”; and

III - verify whether the withdrawal agent is linked to the withdrawal service facilitator informed, in the set of information referred to in item I of Art. 1.

Art. 3 (Revoked, effective July 1, 2026, by BCB Normative Instruction No. 728, of April 27, 2026.)

Art. 4 BCB Normative Instruction No. 188, of November 26, 2021, is hereby revoked.

Art. 5 This Normative Instruction enters into force on the date of its publication.

Angelo José Mont Alverne Duarte
Head of the Department of Competition and Financial Market Structure