Regulatory Alerts2015-05-14
Added · Updated
NPSB Switch Operating Rules and User Manual: Disputes Management Rules
Bangladesh Bank adopted the NPSB Switch Operating Rules & User Manual: Dispute Management Rules, requiring all banks connected to the National Payment Switch Bangladesh (NPSB) to follow its procedures for managing disputes. The guideline establishes specific timeframes for dispute actions, designates officers within member banks, and defines processes for claims, chargebacks, re-presentments, and arbitration. It mandates that issuers report confirmed fraud activity by the next business day and allows for urgent investigation requests with responses required within 72 hours. The rules came into force immediately upon issuance.