Regulatory Alerts2019-06-14
Added · Updated
Observations of Mystery Shopping Programme in respect of Account Opening by Authorized Institutions in Hong Kong Annex 2
The Hong Kong Monetary Authority issued this document to present findings from a mystery shopping programme assessing account opening processes for ethnic minority customers. The report evaluates how authorized institutions in Hong Kong handle inquiries and applications from this demographic to ensure fair treatment and accessibility. These observations aim to identify areas for improvement in service delivery and compliance with financial inclusion standards.