Regulatory Alerts2019-06-14
Added · Updated
Observations of Mystery Shopping Programme in respect of Account Opening by Authorized Institutions in Hong Kong Annex 2
The Hong Kong Monetary Authority issued this document to present findings from a mystery shopping programme assessing account opening processes for ethnic minority customers. The report evaluates how authorized institutions in Hong Kong handle inquiries and applications from this demographic to ensure fair treatment and accessibility. These observations aim to identify areas for improvement in service delivery and compliance with financial inclusion standards.
CIR
Current
Issue Date:
14 Jun 2019
20190614-4-EN.pdf (91.1 KB)
Topic:
Banking Conduct & Enforcement - Account Opening/Maintenance
Banking Conduct & Enforcement - Financial Inclusion
Keyword:
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
CIR
Current
14 Jun 2019
Observations of Mystery Shopping Programme (MSP) in respect of Account Opening by Authorized Institutions (AIs) in Hong Kong
Annex
Current
14 Jun 2019
Annex 1 - Report of Mystery Shopping Programme for Account Opening Process of Small and Medium-sized Enterprises Customers
CIR
Current
14 Jun 2019
Observations of Mystery Shopping Programme (MSP) in respect of Account Opening by Authorized Institutions (AIs) in Hong Kong
Annex
Current
14 Jun 2019
Annex 1 - Report of Mystery Shopping Programme for Account Opening Process of Small and Medium-sized Enterprises Customers
Cross referenced Document
Version History
Superseded Document
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