Order on Online Betting

Order on Online Betting 1)

Pursuant to Section 36, Paragraph 2, Section 41, Paragraph 1, and Section 60 of the Gambling Act, with reference to Act Order No. 1303 of 4 September 2020, as amended by Act No. 467 of 8 May 2024, the following is enacted:

Chapter 1
Scope of Application

Section 1. This Order applies to the online provision of betting, cf. Section 11 of the Gambling Act.
Paragraph 2. Licenses issued pursuant to Section 11, Paragraphs 3 and 4, of the Gambling Act are exempt from the provisions in Sections 2-7, 11, 15-19, Section 26, Paragraph 1, Section 27, Paragraph 1, Section 28, Paragraph 1, and Section 29.

Chapter 2
Player Registration

Section 2. To place bets with a license holder, a player must be registered as a customer with the license holder. By "license holder" is meant a holder of a license to provide betting services.
Paragraph 2. Only natural persons may be registered as customers.
Paragraph 3. The license holder must have knowledge of the customer in accordance with Paragraphs 4-6 and Section 3.
Paragraph 4. The license holder must obtain information about the customer's identity, including name and CPR number (personal identification number) or other similar information if the individual does not have a CPR number. The obtained information must be confirmed with appropriate documentation. The extent of the documentation must be determined based on a risk assessment, so that the license holder is certain that the customer is the person they claim to be. Paragraph 5. The license holder must make the registration as a customer conditional on the customer acting exclusively on their own behalf. Paragraph 6. If there is doubt as to whether previously obtained information about the customer's identity is sufficient, new identification must be required.

Section 3. The identification procedure must be completed in connection with the license holder establishing the customer relationship and no later than before the first deposit is made, cf. however Section 6.

Chapter 3
Storage of Identity Information etc.

Section 4. The license holder must store the identity and control information regarding a registered player covered by this Order, cf. Chapter 2, for at least 5 years after the customer relationship has ended.
Paragraph 2. Documents and records regarding players' transactions must be stored so that they can be found collectively for at least 5 years after the transactions have been completed.
Paragraph 3. If the license holder's business ceases, the management in office at the time must ensure that identity information etc. continues to be stored in accordance with Paragraphs 1 and 2.

Chapter 4
Gaming Account and Payments

Section 5. The license holder must open a gaming account for a registered player.
Paragraph 2. The license holder must give the player access to information about the gaming account balance, gaming history (including stakes, winnings, and losses), deposits and withdrawals, and other transactions related thereto. The information must be available to the player on the gaming account for at least 90 days. Paragraph 3. The license holder must, upon request from the player, provide statements of account for all transactions on the gaming account. Paragraph 4. The license holder may not charge the player a fee due to inactivity.

Section 6. Until the license holder has verified the information mentioned in Section 2, only a temporary gaming account may be opened for the player, cf. however Paragraph 5.
Paragraph 2. If the player has provided incorrect information in connection with the registration, or if the player has not, upon the license holder's request within 30 days, submitted sufficient documentation for the accuracy of the information, the license holder must close the temporary gaming account. Paragraph 3. Funds may not be paid out from a temporary gaming account to the player.
1) The Order contains provisions that have been notified as a draft in accordance with Directive (EU) 2015/1535 of the European Parliament and of the Council concerning a information procedure in the field of technical standards and regulations and of rules on Information Society services (codification).
Official Journal A
2025 Published on 20 June 2025
11 June 2025. No. 684.
Ministry of Taxation, file no. 2024-3564
AN016802

Paragraph 4. A player may deposit a maximum of 10,000 DKK into a temporary gaming account.
Paragraph 5. A temporary gaming account may not be opened for a player who is listed in the register of voluntarily excluded players, cf. Section 18.

Section 7. The license holder must ensure that an electronic ID is used in the following situations:
1) Opening a gaming account.
2) First login to a gaming account from a new device, cf. however Paragraph 5.
3) Changing information as mentioned in Section 2, Paragraph 4, cf. however Paragraph 5.
Paragraph 2. The electronic ID must be an electronic ID from a Danish national identification scheme or an electronic ID approved by the Danish Gambling Authority. The security level for the use of an electronic ID must be substantial or higher. Paragraph 3. The license holder must ensure that an electronic ID, cf. Paragraph 2, or strong customer authentication in accordance with the Payment Services Act is used for deposits and withdrawals from a gaming account as well as when changing payment instruments. Paragraph 4. The license holder must verify that the electronic ID used belongs to the player registered in accordance with Section 2. Paragraph 5. Paragraphs 1 and 4 do not apply if the player has been registered as a customer without a CPR number in accordance with Section 2. Paragraph 6. The license holder must ensure that the player is reliably identified when an electronic ID is not used, cf. Paragraph 5.

Section 8. The license holder may only receive payments to a gaming account from a payment service provider that is legally offered in this country in accordance with the Payment Services and Electronic Money Act.
Paragraph 2. Cash deposits may not be received.

Section 9. Amounts deposited by the player must be credited to the gaming account immediately after the license holder has received the deposit.
Paragraph 2. Won winnings must be credited to the gaming account immediately.

Section 10. A license holder may not allow transfers of money, gaming tokens, or similar between gaming accounts.

Section 11. The funds that the player has standing on the gaming account are entrusted funds that must be held in an offset-free account in a bank or similar institution, kept separate from the license holder's own funds, and over which only the license holder has disposal rights. The funds from the account may only be paid out to the player and therefore may not be used to cover claims against the license holder. The funds must be secured in the event of insolvency etc. of the license holder.
Paragraph 2. The funds standing on the offset-free account must at all times correspond at least to the total amount standing on the players' gaming accounts.

Chapter 5
Information to the Player

Section 12. All information that the license holder is obliged to make available to the player pursuant to provisions established in the Gambling Act and accompanying regulations must be available in Danish on the license holder's website. All other communication between players and the license holder must be possible in Danish.

Section 13. On the license holder's website or user interface:
1) it must appear that it is not permitted for persons under 18 years of age to participate in the games,
2) information must be provided about responsible gaming and the potential harmful effects of gaming, where the information must be prepared in cooperation with a treatment center for gambling addiction,
3) access to a self-test for gambling addiction must be facilitated,
4) information about and contact addresses for Danish treatment centers must be facilitated,
5) reference must be made to the Danish Gambling Authority's helpline for responsible gaming, and
6) information must be provided about the possibility of registering in the register of voluntarily excluded players, cf. Section 18.
Paragraph 2. The information in Paragraph 1 must be placed in a prominent position on the license holder's website or user interface and must be accessible from all pages on the website.
Paragraph 3. On the front page of the license holder's website or user interface, it must appear that the license holder has a license from and is under the supervision of the Danish Gambling Authority.
Paragraph 4. Access to the Danish Gambling Authority's website must be facilitated.

Section 14. The license holder must use the Danish Gambling Authority's labeling scheme on its website or user interface.
Paragraph 2. The Danish Gambling Authority's logo must be placed on the front page of the license holder's website. On the other pages of the website, the logo must be easily visible to the player.
Paragraph 3. The license holder must at all times use the latest published version of the logo prepared by the Danish Gambling Authority. The logo may not be changed by the license holder in design, proportions, or colors. Paragraph 4. The logo may not be used in a way that gives the impression that the Danish Gambling Authority is a co-organizer or sponsor. Paragraph 5. The logo may not be used by the license holder's partners or other parties who do not have a license from the Danish Gambling Authority.

Chapter 6
Responsible Gaming

Section 15. A player must set a deposit limit before gaming can begin. The player must be able to choose whether the deposit limit should be daily, weekly, or monthly. The amounts on the deposit limit, with the exception of an upper deposit limit, may not be predetermined by the license holder.
Paragraph 2. A player's request to increase a previously set deposit limit may not take effect before 24 hours have passed.

Section 16. The license holder must become familiar with the player's gaming patterns and must take measures with a view to preventing and stopping the player from developing problematic gaming behavior and gambling addiction.
Paragraph 2. The license holder must have written internal rules and procedures on responsible gaming with a view to preventing and stopping problematic gaming and gambling addiction, including control and communication procedures with players exhibiting problematic gaming behavior, duty of attention and note-taking, storage of information about the player's gaming behavior, and risk assessment of the player. Paragraph 3. The license holder must store information about the player's gaming behavior and risk assessment of the player for 5 years. Paragraph 4. The license holder must furthermore have training and instruction programs for relevant employees with a view to preventing and stopping problematic gaming and gambling addiction. Paragraph 5. The license holder must ensure that employees engaged in contact with players or analysis of players' gaming behavior are made familiar with and use the internal rules, cf. Paragraph 2.

Section 17. The license holder must make a function available to the player that allows the player to request temporary or final exclusion from the license holder's gaming. The license holder must ensure that the player cannot enter into new games after the player has requested exclusion.
Paragraph 2. A temporary exclusion may not be less than 30 days, however, the player must have the opportunity to choose a short gaming pause of 24 hours (cooling-off period). A temporary exclusion and short gaming pause means that the player's gaming account is deactivated during this period. Paragraph 3. Final exclusion of the player results in the license holder closing the player's gaming account and ending the customer relationship. The player may only be registered as a customer again, cf. Section 2, at least 1 year after the gaming account was closed. Paragraph 4. If a player has excluded themselves from participating in the license holder's gaming, the license holder must inform the player about the possibility of counseling and treatment services for gambling addiction at a Danish treatment center.

Section 18. The Danish Gambling Authority maintains a register of players who voluntarily wish temporary or final exclusion from gaming with all license holders. A player can be registered in the register on the Danish Gambling Authority's website or by contacting the Danish Gambling Authority. The player must give explicit consent to registration in the register.
Paragraph 2. The processing of personal data in the register takes place on the basis of the Danish Gambling Authority's exercise of official authority in accordance with Article 6, Paragraph 1, letter e, of the Data Protection Regulation. Paragraph 3. The Danish Gambling Authority may determine the length of the different temporary exclusions that a player can choose between. Paragraph 4. A player who has been registered in the register as temporarily excluded, cf. Paragraph 1, may not be deleted or retract their registration during the chosen exclusion period. Paragraph 5. A player who has been registered in the register as finally excluded may at any time, but at least 1 year after registration in the register, request the Danish Gambling Authority to be deleted from the register. The player must confirm the request at the earliest 7 days after and no later than 30 days after the request, for the deletion to be carried out. Paragraph 6. A player registered in the register on 1 January 2020 or thereafter has opted out of receiving marketing from the license holder during the exclusion period. Paragraph 7. Paragraphs 1-6 do not apply to players who have been registered as customers without a CPR number in accordance with Section 2, Paragraph 4.

Section 19. The license holder must inform about the possibility of registration in the register of voluntarily excluded players on the Danish Gambling Authority's website, cf. Section 18, and must facilitate access to the register.
Paragraph 2. When creating a new player, the license holder must consult the register to ensure that the player in question is not registered in the register. If a player is registered in the register, the creation of the player must be refused by the license holder. Paragraph 3. The license holder must consult the register when the player logs into the gaming system to ensure that the player has not been registered in the register. If a player is registered in the register, the player must be denied access to play. Paragraph 4. If the license holder becomes aware that a player is registered in the register as finally excluded, the license holder must close the player's gaming account and end the customer relationship. Paragraph 5. At the earliest 24 hours before a license holder sends marketing to a player, the license holder must consult the register to ensure whether the player is registered in the register. If the player is registered in the register, the license holder may not send marketing to them. Paragraph 6. Paragraphs 1-5 do not apply to players who have been registered as customers without a CPR number in accordance with Section 2, Paragraph 4.

Chapter 7
Marketing

Section 20. The license holder must take measures to avoid sending marketing to players who have temporarily or finally excluded themselves from participating in gaming, cf. Section 17.

Section 21. The license holder must clearly and explicitly inform in marketing about:
1) the age limit for the game,
2) the Danish Gambling Authority's helpline for responsible gaming, and
3) the possibility of self-exclusion in the register of voluntarily excluded players, cf. Section 18.
Paragraph 2. The license holder must use the Danish Gambling Authority's labeling scheme in marketing. The logo must be easily visible. Section 14, Paragraphs 3 and 4, apply correspondingly.
Paragraph 3. The information in Paragraph 1 and the logo, cf. Paragraph 2, must also be found on the license holder's websites that are immediately associated with the respective marketing.

Chapter 8
Promotional Measures

Section 22. If the license holder offers the player a promotional measure in connection with the provision of gaming, all terms must be disclosed in a clear and explicit manner in immediate connection with the offer. Fulfillment of an agreement on a promotional measure must take place without further ado when the conditions are met.
Paragraph 2. A promotional measure may not have a value or average value of more than 1,000 DKK. The value is calculated at the time the promotional measure is awarded. For other prizes than cash prizes, the value must be calculated based on the market value. Paragraph 3. A requirement for a deposit on a gaming account or a bet in gaming to obtain a promotional measure must correspond to 100 percent of the value of the awarded promotional measure, cf. however Paragraph 2. Paragraph 4. Wagering requirements attached to a promotional measure may be at most 10 times the value of the deposit on the gaming account or the bet in gaming together with the awarded amount, cf. however Paragraph 5. Paragraph 5. In commission-based games, wagering requirements attached to the promotional measure may be at most half of the commission paid by the player. Paragraph 6. There may not be wagering requirements attached to prizes won by promotional measures. Paragraph 7. If wagering requirements are attached to the offer of a promotional measure, an example of the amount, in the currency the game is played in, that must be played for before any winnings can be withdrawn from the gaming account must be given. The example must be disclosed in a clear and explicit manner in immediate connection with the offer. Paragraph 8. Games that can be used in connection with fulfilling the requirements for the promotional measure must contribute 100 percent to fulfilling the wagering requirement. Paragraph 9. The player must have a minimum of 60 days to fulfill any conditions attached to the payout of a promotional measure.

Section 23. Promotional measures may not be given to individual players on terms that differ from offers given to other players, but must be offered to all players who play within the same established amount interval or who fulfill another criterion. The amount interval or another criterion must be set so that the promotional measure is offered to at least 100 players.
Paragraph 2. A player's inactivity with the license holder may not be a selection criterion when awarding offers for promotional measures.

Chapter 9
Suspension and Closure of Gaming Account

Section 24. When closing a gaming account, the license holder must pay out the balance from the player's gaming account to the player as soon as possible and no later than 5 working days after the closure. No fee may be required for the closure.
Paragraph 2. When closing a temporary gaming account based on Section 6, Paragraph 2, only the remaining deposited funds on the gaming account may be returned to the player. Any won winnings belong to the license holder.
Paragraph 3. When closing a gaming account at the license holder's initiative, the license holder must send a reasoned decision with documentation to the player. A copy of the decision must be sent to the Danish Gambling Authority.

Section 25. When suspending a gaming account, the license holder must make a decision in the matter within a reasonable time. During the suspension period, the player may not close their gaming account. When the final decision is made, the player must be duly informed about the decision.
Paragraph 2. The license holder must send a reasoned decision with documentation to the player. A copy of the decision must be sent to the Danish Gambling Authority.

Chapter 10
Gaming Systems

Section 26. The license holder must comply with the technical requirements for control system, gaming system, and registration of gaming in the gaming portal, which follow from Annex 1.
Paragraph 2. Gaming suppliers must comply with the requirements for registration of gaming in the gaming portal, internal controls, and organization, which follow from Annex 2.

Section 27. The license holder must give the Danish Gambling Authority access to carry out a reliable control of the gaming system, which means IT equipment used for the provision of betting, cf. Annex 1, by means of remote access or similar.
Paragraph 2. The Danish Gambling Authority may approve that the requirement for remote access can be deviated from, if the license holder has a license to provide gaming in another country where a public authority supervises the license holder's gaming provision, and this supervisory authority has entered into an agreement with the Danish Gambling Authority regarding the supervision of the license holder's provision of gaming in this country. Paragraph 3. The Danish Gambling Authority may at any time demand full or partial testing and inspection in accordance with the Danish Gambling Authority's Certification Program of gaming and business systems used for the provision of gaming covered by a license under the Gambling Act Section 11, Paragraphs 3 and 4.

Section 28. The license holder's gaming systems, business practices, and business systems must be certified by an accredited testing company before the gaming system is used for the provision of online betting. The Danish Gambling Authority may set requirements for the certification.
Paragraph 2. Gaming suppliers' random number generators, games, and business practices must be certified by an accredited testing company before the random number generator and games can be delivered to a license holder. The Danish Gambling Authority may set requirements for the certification. Paragraph 3. The Danish Gambling Authority may set requirements for how testing companies are accredited.

Section 29. When a gaming system, random number generator, or game is certified, the Danish Gambling Authority may at any time order the license holder and gaming supplier to carry out further testing, verification, and certification of the gaming system, random number generator, or game.

Section 30. The license holder must store all data about the provision of betting in the gaming system for at least 5 years.

Chapter 11
Complaints

Section 31. The license holder must handle complaints from players regarding the license holder's provision of gaming. A complaint must contain information about the player's identity as well as the justification for the complained matter. The complaint may be rejected if the requirements are not met.
Paragraph 2. The license holder must handle the complaint as soon as possible. If the complaint is not resolved within 14 days, the license holder must inform the player when they can expect a decision in the matter.
Paragraph 3. The license holder must store documents that are part of complaint cases, including also documents in cases of rejected complaints, for at least 2 years. Upon request, these are forwarded to the Danish Gambling Authority.

Chapter 12
Penalties

Section 32. Unless a higher penalty is incurred under other legislation, a fine shall be imposed on anyone who intentionally or grossly negligently violates Section 2, Paragraph 1, first sentence, and Paragraphs 2-6, Sections 3-6, Section 7, Paragraphs 1-4 and 6, Sections 8-17, Section 19, Paragraphs 1-5, Sections 20-23, Section 24, Paragraphs 1 and 3, Section 25, Paragraph 2, Section 26, Section 27, Paragraph 1, Section 28, Paragraph 1, first sentence, Section 28, Paragraph 2, first sentence, Section 30, and Section 31, Paragraph 1, first sentence, Paragraph 2, second sentence, and Paragraph 3.
Paragraph 2. Companies etc. (legal persons) may be subject to criminal liability according to the rules in Chapter 5 of the Criminal Code.

Chapter 13
Entry into Force etc.

Section 33. This Order enters into force on 1 July 2025.
Paragraph 2. Order No. 1276 of 29 November 2019 on online betting is repealed.

Ministry of Taxation, 11 June 2025
Rasmus Stoklund
/ Jeanette Rose Hansen

Annex 1
Technical Requirements for License Holders

A. Introduction
This document describes the technical requirements that a license holder must fulfill, including securing the data basis for control as well as requirements for availability, internal controls, business practices, and organization.

B. Abbreviations and Definitions
SAFE: Data warehouse that the license holder must establish for storing the gaming data that the Danish Gambling Authority sets requirements for use for control.
RNG: Random Number Generator.
Gaming System: Electronic or other equipment used by or on behalf of the license holder for the provision of betting and operation of online casino, including equipment that:

1. is used for storing information regarding a person's participation in gaming, including historical data and result information,
2. generates and/or presents games to the player, or
3. determines the result of a game, or calculates whether the player has won or lost at the game