Order on Online Casino

Order on Online Casino 1)

Pursuant to Section 36, Paragraph 2, Section 41, Paragraph 1, and Section 60 of the Gaming Act, cf. Statutory Order No. 1303 of 4 September 2020, as amended by Act No. 467 of 8 May 2024, the following is enacted:

Chapter 1
Scope of Application

Section 1. This Order applies to the operation of online casinos, cf. Section 18 of the Gaming Act.

Paragraph 2. A permit for the provision of SMS guessing competitions issued pursuant to Section 18a of the Gaming Act is not covered by this Order.

Paragraph 3. Sections 11, 21 and 23, Section 33, Paragraph 1, Section 34, Paragraph 1, Section 35, Paragraph 1, and Section 36 do not apply to permits issued pursuant to Section 18, Paragraph 3, of the Gaming Act.

Chapter 2
Player Registration

Section 2. To participate in an online casino, a player must be registered as a customer with the permit holder. By "permit holder" is meant a holder of a permit to operate an online casino.

Paragraph 2. Only natural persons may be registered as customers.

Paragraph 3. The permit holder must have knowledge of the customer in accordance with Paragraphs 4-6 and Section 3.

Paragraph 4. The permit holder must obtain information about the customer's identity, including name and CPR number (Danish personal identification number), or other similar information if the individual does not have a CPR number. The obtained information must be confirmed by appropriate documentation. The extent of the documentation shall be determined based on a risk assessment, such that the permit holder is certain that the customer is the person the customer claims to be.

Paragraph 5. The permit holder must make the registration as a customer conditional on the customer exclusively acting on their own behalf.

Paragraph 6. If there is doubt as to whether previously obtained information about the customer's identity is sufficient, new identification must be required.

Section 3. The identification procedure must be completed in connection with the permit holder's establishment of the customer relationship and no later than before the first deposit is made, cf. however Section 6.

Chapter 3
Storage of Identity Information etc.

Section 4. The permit holder must store the identity and control information regarding a registered player covered by this Order, cf. Chapter 2, for at least 5 years after the customer relationship has ended.

Paragraph 2. Documents and records regarding players' transactions must be stored so that they can be found together for at least 5 years after the transactions have been completed.

Paragraph 3. If the permit holder's business ceases, the most recent management must ensure that identity information etc. continues to be stored in accordance with Paragraphs 1 and 2.

Chapter 4
Gaming Account and Payments

Section 5. The permit holder must open a gaming account for a registered player.

Paragraph 2. The permit holder must give the player access to information about the gaming account balance, gaming history (including bets, wins, and losses), deposits and withdrawals, and other transactions related thereto. The information must be available to the player on the gaming account for at least 90 days.

Paragraph 3. The permit holder must, upon the player's request, provide statements of account for all transactions on the gaming account.

Paragraph 4. The permit holder may not charge the player a fee due to inactivity.

Section 6. Until the permit holder has verified the information mentioned in Section 2, only a temporary gaming account may be opened for the player, cf. however Paragraph 5.

Paragraph 2. If the player has provided incorrect information in connection with the registration, or if the player has not, upon the permit holder's request within 30 days, submitted appropriate documentation for the accuracy of the information, the permit holder must close the temporary gaming account.

1) The Order contains provisions that have been notified as drafts in accordance with Directive (EU) 2015/1535 of the European Parliament and of the Council concerning a information procedure regarding technical regulations and rules on Information Society services (codification).

Parliament and Council Directive (EU) 2015/1535 on a information procedure regarding technical regulations and rules on Information Society services (codification).

Statutory Gazette A
2025 Published on 20 June 2025
11 June 2025. No. 682.
Ministry of Taxation, Ref. No. 2024-6435
AN016804

Paragraph 3. Funds may not be paid out from a temporary gaming account to the player.

Paragraph 4. A player may deposit a maximum of 10,000 DKK into a temporary gaming account.

Paragraph 5. A temporary gaming account may not be opened for a player listed in the register of voluntarily excluded players, cf. Section 24.

Section 7. The permit holder must ensure that an electronic ID is used in the following situations:
1) Opening a gaming account.
2) First login to a gaming account from a new device, cf. however Paragraph 5.
3) Change of information as mentioned in Section 2, Paragraph 4, cf. however Paragraph 5.

Paragraph 2. The electronic ID must be an electronic ID from a Danish national identification scheme or an electronic ID approved by the Danish Gambling Authority. The security level for the use of an electronic ID must be substantial or higher.

Paragraph 3. The permit holder must ensure that an electronic ID, cf. Paragraph 2, or strong customer authentication in accordance with the Payment Act is used for deposits and withdrawals from a gaming account and for changes to payment instruments.

Paragraph 4. The permit holder must verify that the electronic ID used belongs to the player registered in accordance with Section 2.

Paragraph 5. Paragraphs 1 and 4 do not apply if the player has been registered as a customer without a CPR number in accordance with Section 2.

Paragraph 6. The permit holder must ensure that satisfactory identification of the player takes place if an electronic ID is not used, cf. Paragraph 5.

Section 8. The permit holder may only receive payments to a gaming account facilitated by a payment service provider that is lawfully offered in this country in accordance with the Payment Act.

Paragraph 2. Cash deposits may not be received.

Section 9. Amounts deposited by the player must be credited to the gaming account immediately after the permit holder has received the deposit.

Paragraph 2. Won winnings must be credited to the gaming account immediately.

Section 10. A permit holder may not allow transfers of money, gaming tokens, or similar between gaming accounts.

Section 11. The funds that the player has standing on the gaming account are entrusted funds, which must be held on an offset-free account in a bank etc., kept separate from the permit holder's own funds, and over which only the permit holder has disposal rights. The funds from the account may only be paid out to the player and therefore may not be used to cover claims against the permit holder. The funds must be secured in the event of insolvency etc. of the permit holder.

Paragraph 2. The funds standing on the offset-free account must at all times correspond at least to the total amount standing on the players' gaming accounts.

Section 12. Sections 5-11 do not apply to online bingo offered via television.

Paragraph 2. By "television" is meant a terrestrial, cable, or satellite television station that has a program and transmission permit or a registration with the Radio and Television Board.

Section 13. A permit holder offering online bingo via television may only receive payments facilitated by a payment service provider that is lawfully offered in this country in accordance with the Payment Act.

Paragraph 2. A gaming account, cf. Section 5, Paragraph 1, may not be used for deposits and withdrawals in online bingo offered via television.

Chapter 5
Information to the Player

Section 14. All information that the permit holder is obliged to make available to the player pursuant to provisions established in the Gaming Act and associated regulations must be available in Danish on the permit holder's website. All other communication between players and the permit holder must be able to take place in Danish.

Section 15. On the permit holder's website or user interface, the following must appear:
1) That it is not permitted for persons under 18 years of age to participate in the games,
2) Information about responsible gaming and the potential harmful effects of gaming, where the information must be prepared in cooperation with a treatment center for gaming addiction,
3) Access to a self-test for gaming addiction,
4) Information about and contact addresses for Danish treatment centers for gaming addiction,
5) Reference to the Danish Gambling Authority's helpline for responsible gaming, and
6) Information about the possibility of registering in the register of voluntarily excluded players, cf. Section 24.

Paragraph 2. The information in Paragraph 1 must be placed in a prominent position on the permit holder's website or user interface and must be accessible from all pages on the website.

Paragraph 3. On the front page of the permit holder's website or user interface, it must appear that the permit holder has a permit from and is under the supervision of the Danish Gambling Authority.

Paragraph 4. Access to the Danish Gambling Authority's website must be provided.

Section 16. The permit holder must use the Danish Gambling Authority's marking scheme on its website or user interface.

Paragraph 2. The Danish Gambling Authority's mark must be placed on the front page of the permit holder's website. On the other pages of the website, the mark must be easily visible to the player.

Paragraph 3. The permit holder must at all times use the latest published version of the mark prepared by the Danish Gambling Authority. The mark may not be changed by the permit holder in design, proportions, or colors.

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Paragraph 4. The mark may not be used in a manner that gives the impression that the Danish Gambling Authority is a co-organizer or sponsor.

Paragraph 5. The mark may not be used by the permit holder's partners or other parties who do not have a permit from the Danish Gambling Authority.

Section 17. There must be a clock on the permit holder's website that gives the player the opportunity to orient themselves regarding the time spent on the gaming site. The clock must be easily visible to the player at all times.

Section 18. A permit holder offering online bingo via television and who does not have a website must make the information mentioned in Section 14, Paragraph 1, first sentence, and Section 15, Paragraphs 1 and 3, available to the player in another way.

Paragraph 2. The permit holder must, in connection with the broadcast, inform the player about the age requirement, cf. Section 15, Paragraph 1, No. 1, and about the permit and supervision, cf. Section 15, Paragraph 3, as well as where further information as mentioned in Sections 14 and 15 can be found.

Paragraph 3. Section 17 does not apply to online bingo offered via television.

Chapter 6
Online Bingo

Section 19. The following conditions must be met when offering online bingo:
1) The gaming board must consist of five by five fields and 25 numbers or symbols, four by four fields and 16 numbers or symbols, or three by nine fields and 15 numbers or symbols. The draw takes place with 75, 80, or 90 numbers or symbols respectively.
2) Drawn numbers or symbols are drawn and presented one at a time.
3) The player must have the opportunity to continuously manually mark (daub) drawn numbers or symbols.

Paragraph 2. The player may not choose the composition of numbers or symbols on the gaming board themselves. This does not prevent the player from choosing between already composed gaming boards.

Paragraph 3. The permit holder must ensure that the presentation of drawn numbers or symbols takes place with a minimum interval of 3 seconds.

Paragraph 4. The game must end upon the first fully marked gaming board.

Paragraph 5. The purchase of gaming boards may, with the exception of online bingo offered via television, earliest take place 30 minutes before the start of the game.

Section 20. When offering online bingo via television:
1) The value of each individual prize may not exceed 25,000 DKK,
2) The total sales sum may not exceed 200,000 DKK per day,
3) The player's stake may not exceed 350 DKK per day, and
4) The return percentage may not exceed 45.

Chapter 7
Responsible Gaming

Section 21. A player must set a deposit limit before gaming can begin. The player must be able to choose whether the deposit limit is daily, weekly, or monthly. The amounts on the deposit limit, with the exception of an upper deposit limit, may not be predetermined by the permit holder.

Paragraph 2. A player's request to increase a previously set deposit limit may not take effect earlier than after 24 hours.

Section 22. The permit holder must become familiar with the player's gaming patterns and must take measures to prevent and prevent the player from developing problematic gaming behavior and gaming addiction.

Paragraph 2. The permit holder must have written internal rules and procedures regarding responsible gaming with the aim of preventing and preventing problematic gaming and gaming addiction, including control and communication procedures with players exhibiting problematic gaming behavior, attention and recording obligations, storage of information about the player's gaming behavior, and risk assessment of the player.

Paragraph 3. The permit holder must store information about the player's gaming behavior and risk assessment of the player for 5 years.

Paragraph 4. The permit holder must furthermore have education and instruction programs for relevant employees with the aim of preventing and preventing problematic gaming and gaming addiction.

Paragraph 5. The permit holder must ensure that employees engaged in contact with players or analysis of players' gaming behavior are made familiar with and use the internal rules, cf. Paragraph 2.

Section 23. The permit holder must make available a function to the player that allows the player to request temporary or final exclusion from the permit holder's games. The permit holder must ensure that the player cannot enter into new games after the player has requested exclusion.

Paragraph 2. A temporary exclusion may not be less than 30 days, however the player must have the opportunity to choose a short gaming pause of 24 hours (cooling-off period). A temporary exclusion and short gaming pause mean that the player's gaming account is deactivated during this period.

Paragraph 3. Final exclusion of the player means that the permit holder must close the player's gaming account and terminate the customer relationship. The player may only be registered as a customer again, cf. Section 2, earliest 1 year after the gaming account was closed.

Paragraph 4. If a player has excluded themselves from participating in the permit holder's games, the permit holder must inform the player about counseling and treatment services for gaming addiction at a Danish treatment center.

Section 24. The Danish Gambling Authority maintains a register of players who voluntarily wish temporary or final exclusion from gaming with all permit holders. A player can be registered in the register on the Danish Gambling Authority's website or

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by contacting the Danish Gambling Authority. The player must give explicit consent to registration in the register.

Paragraph 2. The processing of personal data in the register takes place on the basis of the Danish Gambling Authority's exercise of authority in accordance with Article 6, Paragraph 1, letter e, of the Data Protection Regulation.

Paragraph 3. The Danish Gambling Authority may determine the length of the different temporary exclusions that a player can choose between.

Paragraph 4. A player who has been registered in the register as temporarily excluded, cf. Paragraph 1, may not be deleted or retract their registration during the chosen exclusion period.

Paragraph 5. A player who has been registered in the register as finally excluded may at any time, but earliest 1 year after registration in the register, request the Danish Gambling Authority to be deleted from the register. The player must confirm the request earliest 7 days after and no later than 30 days after the request, for the deletion to be carried out.

Paragraph 6. A player registered in the register on 1 January 2020 or thereafter has opted out of receiving marketing from the permit holder during the exclusion period.

Paragraph 7. Paragraphs 1-6 do not apply to players who have been registered as customers without a CPR number in accordance with Section 2, Paragraph 4.

Section 25. The permit holder must inform about the possibility of registration in the register of voluntarily excluded players on the Danish Gambling Authority's website, cf. Section 24, and must provide access to the register.

Paragraph 2. When creating a new player, the permit holder must consult the register to ensure that the player in question is not registered in the register. If a player is registered in the register, the creation of the player must be refused by the permit holder.

Paragraph 3. The permit holder must consult the register when the player logs into the gaming system to ensure that the player has not been registered in the register. If a player is registered in the register, the player must be denied access to play.

Paragraph 4. If the permit holder becomes aware that a player is registered in the register as finally excluded, the permit holder must close the player's gaming account and terminate the customer relationship.

Paragraph 5. Earliest 24 hours before the permit holder sends marketing to a player, the permit holder must consult the register to ensure whether the player is registered in the register. If the player is registered in the register, the permit holder may not send marketing to them.

Paragraph 6. Paragraphs 1-5 do not apply to players who have been registered as customers without a CPR number in accordance with Section 2, Paragraph 4.

Section 26. Section 21 and Section 25, Paragraphs 3 and 4, do not apply to online bingo offered via television.

Paragraph 2. A permit holder offering online bingo via television must, in connection with the broadcast, inform the player about:
1) That it is possible to exclude oneself from the game, cf. Section 23, Paragraph 1, and
2) That the Danish Gambling Authority maintains the register mentioned in Section 24, Paragraph 1.

Chapter 8
Marketing

Section 27. The permit holder must take measures to avoid sending marketing to players who have excluded themselves from participating in games temporarily or finally, cf. Section 23.

Section 28. The permit holder must clearly and explicitly inform in marketing about:
1) The age limit for the game,
2) The Danish Gambling Authority's helpline for responsible gaming, and
3) The possibility of self-exclusion in the register of voluntarily excluded players, cf. Section 24.

Paragraph 2. The permit holder must use the Danish Gambling Authority's marking scheme in marketing. The mark must be easily visible. Section 16, Paragraphs 3 and 4, apply correspondingly.

Paragraph 3. The information in Paragraph 1 and the mark, cf. Paragraph 2, must also be found on the permit holder's websites that are immediately associated with the respective marketing.

Chapter 9
Promotional Measures

Section 29. If the permit holder offers the player a promotional measure in connection with the provision of games, all terms must be stated in a clear and explicit manner in immediate connection with the offer. Fulfillment of an agreement on a promotional measure must take place without further ado when the terms are fulfilled.

Paragraph 2. A promotional measure may not have a value or average value of more than 1,000 DKK. The value is calculated at the time the promotional measure is awarded. For other prizes than cash prizes, the value must be calculated based on the commercial value.

Paragraph 3. A requirement for a deposit on a gaming account or a bet in a game to obtain a promotional measure must correspond to 100 percent of the value of the awarded promotional measure, cf. however Paragraph 2.

Paragraph 4. Wagering requirements attached to a promotional measure may be at most 10 times the value of the deposit on the gaming account or the bet in the game combined with the awarded amount, cf. however Paragraph 5.

Paragraph 5. In commission-based games, wagering requirements attached to the promotional measure may be at most half of the commission paid by the player.

Paragraph 6. There may not be wagering requirements attached to winnings won by promotional measures.

Paragraph 7. If wagering requirements are attached to the offer of a promotional measure, an example of the amount, in the currency the game is played in, that must be played for before any winnings can be withdrawn from the gaming account must be given. The example must be stated in a clear and explicit manner in immediate connection with the offer.

Paragraph 8. Games that can be used in connection with fulfilling the requirements for the promotional measure must contribute 100 percent to fulfilling the wagering requirement.

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Paragraph 9. The player must have a minimum of 60 days to fulfill any terms attached to the payout of a promotional measure.

Section 30. Promotional measures may not be given to individual players on terms that differ from offers given to other players, but must be offered to all players who play within the same established amount interval or who fulfill another criterion. The amount interval or another criterion must be set so that the promotional measure is offered to at least 100 players.

Paragraph 2. A player's inactivity with the permit holder may not be a selection criterion when awarding offers of promotional measures.

Chapter 10
Suspension and Closure of Gaming Account

Section 31. When closing a gaming account, the permit holder must pay out the balance from the player's gaming account to the player as soon as possible and no later than 5 working days after the closure. No fee may be required for the closure.

Paragraph 2. When closing a temporary gaming account based on Section 6, Paragraph 2, only the remaining deposited funds on the gaming account may be returned to the player. Any won winnings belong to the permit holder.

Paragraph 3. When closing a gaming account at the permit holder's initiative, the permit holder must send a reasoned decision with documentation to the player. A copy of the decision must be sent to the Danish Gambling Authority.

Section 32. When suspending a gaming account, the permit holder must make a decision in the matter within a reasonable time. During the suspension period, the player may not close their gaming account. When the final decision has been made, the player must be properly informed about the decision.

Paragraph 2. The permit holder must send a reasoned decision with documentation to the player. A copy of the decision must be sent to the Danish Gambling Authority.

Chapter 11
Gaming Systems

Section 33. The permit holder must comply with the technical requirements for control system, gaming system, and registration of games in the gaming portal, which follow from Annex 1.

Paragraph 2. Gaming suppliers must comply with the requirements for registration of games in the gaming portal, internal controls, and organization, which follow from Annex 2.

Section 34. The permit holder must give the Danish Gambling Authority access to carry out a satisfactory control of the gaming system, which means IT equipment used for the provision of online casinos, cf. Annex 1, by means of remote access or similar.

Paragraph 2. The Danish Gambling Authority may approve that the requirement for remote access can be deviated from, if the permit holder has a permit for the provision of games in another country where a public authority supervises the permit holder's game provision, and this supervisory authority has entered into an agreement with the Danish Gambling Authority regarding the supervision of the permit holder's provision of games in this country.

Paragraph 3. The Danish Gambling Authority may at any time require full or partial testing and inspection in accordance with the Danish Gambling Authority's Certification Program of gaming and business systems, which are used for the provision of games under a permit covered by Section 18, Paragraph 3, of the Gaming Act.

Section 35. The permit holder's gaming systems, business practices, and business systems must be certified by an accredited testing company before the gaming system is used for the operation of online casinos. The Danish Gambling Authority may set requirements for the certification.

Paragraph 2. Gaming suppliers' random number generators, games, and business practices must be certified by an accredited testing company before the random number generator and games can be delivered to a permit holder.