RegAlertRule · FCA · 31 Mar 2016
PS16/11: Complaints against the Regulators
The Prudential Regulation Authority and the Bank of England published this policy statement to finalize amendments to the Complaints Scheme following feedback from CP16/6. The document outlines the main issues arising from the consultation and confirms the final version of the scheme for use by firms and consumers. It serves as the authoritative record of the regulators' response to stakeholder comments on their complaints handling procedures.
In this Policy Statement we report on the main issues arising from CP16/6 and publish the final Complaints Scheme.
Why are we publishing this policy statement?
In February 2016, we, the Prudential Regulation Authority and the Bank of England (together known as ‘the regulators’) published proposals for amendments to the Complaints Scheme . This Policy Statement provides feedback on the response we have received and contains the finalised amendments.
PS16/11: Complaints against the Regulators
[PDF]
Who should read this paper?
This Policy Statement will be of interest to both firms and consumers who may wish to use the Complaints Scheme .
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