Regulatory Alerts2017-07-24
Added · Updated
PS17/26: Information about current account services
Providers of personal and business current accounts are required to publish standardized information regarding service quality, including standing data on service availability and major incident metrics, effective 15 August 2018. The rules mandate presentation in a series of standardised tables and exclude metrics related to powers of attorney, while delaying the requirement for account opening and debit card replacement metrics until 15 February 2019. Firms must also include links to existing complaints data under DISP 1.10A and the Financial Ombudsman Service.
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