PS19/7: Finalising the Directory

Policy Statement
PS19/7
March 2019
The Directory

PS19/7 Financial Conduct Authority
The Directory
This relates to
Consultation Paper 18/19 which is available on our website at www.fca.org.uk/publications Telephone:
0800 111 6768
Email:
cp18-19@fca.org.uk
Contents
1 Summary 3
2 Introducing the Directory 10
3 Next steps and additional information 24
Annex 1
List of non-confidential respondents 27
Annex 2
Abbreviations used in this paper 35
Annex 3
Key Information 36
Appendix 1
Made rules (legal instrument)

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1 Summary
Introduction
1.1 The Financial Services Register (FS Register) provides a public record of the firms we
regulate and the individuals we (the FCA) and the Prudential Regulation Authority (PRA) have approved. This currently includes information on a firm’s senior management, its control staff and customer-facing roles. Publishing this information meets our obligations under the Financial Services and Markets Act 2000 (FSMA).
1.2 The FS Register will continue following the extension of the Senior Managers and
Certification Regime (SM&CR) but will contain fewer individuals. This is because only individuals for specified Senior Manager roles at FSMA firms will then be approved and so appear on the FS Register.
1.3 Customer functions including individuals who provide financial advice or help with
pension transfers now need to be assessed as fit and proper by firms rather than being approved by us. Consequently, they do not appear on the FS Register.
1.4 In July 2018, we consulted on introducing the Directory – a new public register and user
interface (UI) that would:

• make information public on additional individuals carrying out specific roles in
  UK financial services (including certain roles we do not approve such as financial advisers, traders, portfolio managers and additional directors
• present information on these individuals and the Senior Managers we continue to
  approve in a way that is more accessible and user friendly
• enable users to find information on these individuals
  1.5 This Policy Statement (PS) summarises the feedback we received to Consultation
  Paper (CP) 18/19 and our response. This PS also sets out the final rules on establishing the Directory. Who does this affect?
  1.6 These changes affect all relevant individuals who carry out work on behalf of almost
  every FCA-regulated financial services firm. Specifically:
• banks, building societies, credit unions and PRA designated investment firms
  (banking firms) including EEA and third country branches [Note – this will be adjusted ahead of publication if needed to account for Brexit]
• insurers and reinsurers
• all other firms authorised to provide financial services under FSMA; including limited
  permission consumer credit firms, such as not-for-profit debt advice bodies and credit unions
• appointed representatives (ARs) acting as agent for FCA authorised firms

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1.7 The final rules affect 3 broad categories of individuals, referred to collectively in this PS
as Directory Persons:

• all Certified staff (those holding a certification function under the Senior Managers
  and Certification Regime (SM&CR))
• directors who are not performing Senior Manager Functions (SMFs) – both
  executive and non-executive
• other individuals who are sole traders or ARs(including those within ARs) where
  they are undertaking business with clients and require a qualification to do so
  1.8 The information made public on the Directory will be beneficial to a range of
  stakeholders including consumers, firms, trade bodies, regulators and law enforcement. Context
  1.9 In July 2017, we asked for feedback on our proposals to extend the Senior Managers
  and Certification Regime (SM&CR) to insurers and solo-regulated FSMA authorised firms.
  1.10 We received substantial feedback on the public value of the FCA maintaining a central
  public directory of certified staff and certain other individuals. So in July 2018 we consulted on introducing a new public register, the Directory.
  1.11 The Directory will include individuals performing roles that will no longer be made
  public on the FS Register following the introduction of the SM&CR. It will also make public information on additional roles, such as those providing mortgage advice, for the first time.
  1.12 This PS summarises the feedback received to CP18/19 and sets out the final rules of
  the Directory which are ultimately designed to reduce the potential harm arising to consumers, firms and other stakeholders. Outcome we are seeking
  1.13 Our aim is to empower customers and other stakeholders to make sure they only deal
  with SMFs or those who an authorised firm has assessed as fit and proper, or otherwise suitable and those who have appropriate qualifications.
  1.14 We will do this by making public, on an ongoing basis, the information set out in Table 1.

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Table 1: Information to appear publicly on the Directory
Information Explanation
Employer details FS Register data about a firm’s principal place of business – its name, firm reference number (FRN), address, contact telephone, fax, email and website. Restrictions applying to a firm’s regulated activities Details of where the FCA or PRA has applied restrictions to a firm’s activities or permissions. Individual’s name Full name, including any middle names. Individual reference number (IRN) A unique identifier assigned currently to each individual by the FCA and PRA on the FS Register. We propose to extend this to individuals in scope of the Directory. If a firm is notifying us of an individual without an IRN, the system will assign them one. Relevant role(s) held Each certification function, designation as a non￾SMF Director (executive and non-executive), and sole traders or appointed representatives where they are undertaking business with clients requiring qualification. Start and end dates of each role The dates on which an individual began or stopped performing each relevant role. Individuals who are employed by a firm and who have not been assessed as fit and proper to carry out a relevant role would not be displayed as holding an active role. Type of business the individual is qualified to undertake (if requiring qualification) The specific types of business requiring qualification for each individual, where they have been assessed as suitable to carry out a relevant role. This includes mortgage advisers, retail investment advisers and pension transfer specialists. The full list is set out in our Training and Competence Sourcebook. Workplace location(s) (for customer-facing roles requiring qualification) The geographical location of an individual’s workplace(s) displayed at the town/city line of the address where holding a customer-facing role. This field may be left blank if a firm has reason to believe that making public a Directory person’s workplace location would put them at risk. Customer engagement method(s) (for customer-facing roles requiring qualification) List of all the different ways the individual engages with customers (e.g., online, telephone or face to face). Memberships of relevant accredited bodies (for customer-facing roles requiring qualification) Enables users to check whether Directory Persons are members of a relevant Accredited Body and the body, or bodies, of which they are a member. The relevant accredited bodies are: CFA Society of the UK; The Chartered Institute for Securities and Investment (CISI); The Chartered Institute of Bankers in Scotland (CIOBS); The Chartered Insurance Institute (CII); The London Institute of Banking and Finance (LIBF); and The Pensions Management Institute. Regulatory sanctions and prohibitions Public action (including and not limited to criminal action) taken. This could be through a Final Notice for a prohibition order under s.56 FSMA, withdrawal of approval under s.63 FSMA, penalty under s.63A FSMA or action under s.66 FSMA. The FCA and PRA already keep a public
record of this information (in line with
Section 347 of FSMA).
Date information was last updated The date when a firm last updated any of its Directory data.

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1.15 We already hold some of the information in the table, such as data on firms and
sanctions we have applied to individuals. We will add this information to the Directory. Firms will need to submit all the other information in Table 1. We summarise this in
Chapter 2 and set out how firms can submit this information in Chapter 3.
1.16 Separately, firms must keep the information they already submit for use on the FS
Register up to date.
1.17 We will make all the above information public on the Directory through a newly
designed user interface developed to be clear and easy to use. The information will also be accessible free of charge in aggregate form through an Application Programming Interface (API).
1.18 Displaying the above information on the Directory will:

• enable customers to verify the identity of those selling or providing advice on
  financial products to help protect themselves from scams
• help firms to easily cross-check references, make their staff known to customers
  and make it more difficult for unsuitable individuals to operate in the UK market
• support the FCA, law enforcement, professional bodies and other regulators to
  monitor the market, build intelligence and target interventions
  1.19 This in turn improves standards of conduct in the market. Customers will benefit from
  greater knowledge to inform their decisions on who to do business with. Measuring success
  1.20 The key measures of success will be:
• users regularly access the Directory
• users can find the information they are looking for
  Summary of feedback and our response
  1.21 We received 500 responses to CP18/19. Around 99% of respondents were in favour of
  establishing the Directory, with many suggesting ways we could further improve our proposals. So we have made some changes to our proposals, set out in table 2:

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Table 2: Changes to our proposals set out in CP18/19
Change Explanation
Extended the reporting deadline for banking firms and insurers We moved the reporting deadline for banking firms and insurers to March 2020 to give firms more time to prepare their first submissions. This does not affect the deadline for other firms. Included information on membership of relevant Accredited Bodies We have included information on Accredited Bodies’ membership for customer-facing roles requiring qualification to enable users to find more information on those individuals. Extended reporting deadlines Firms have 7 business days to update information on joiners, leavers and changes in circumstances. This gives firms more time to submit their ongoing notifications. Included customer engagement methods (for customer-facing roles requiring qualification) We included information about the different ways individuals interact with customers so those operating online, or over the phone, will get equal prominence depending on how users search for them. Those who do not offer face-to-face meetings, or where disclosure may put the individual at risk, do not have to give us their location. Limited the circumstances in which firms need to provide us with passport numbers Firms will only need to give us passport numbers if:

• Directory Persons do not hold a National Insurance
  (NI) number
• they have previously only provided us with a
  passport number for Directory Persons so we need it to correctly match the records We still encourage firms to provide us with both passport and NI numbers where possible. Additional guidance on the Firm declaration We have provided additional guidance to explain who is responsible for the accuracy of the information submitted in notifications to the FCA.
  1.22 Since consulting, we have carried on trying to make it as easy as possible for firms to
  make a notification, and for users to easily access and understand the information made public. So, we have made the following changes:
• Health warning
  We will include a warning in the Directory to highlight to users where information may be out of date. This would apply to firms who have not made any changes to their data within 12 months and who did not confirm whether this information is still up to date. Users will also see this warning where we have received error reports and firms have not responded to our attempts to contact them.
• Multiple entry facility
  To make it easier for firms who have many Directory Persons to report, we will allow them to submit multiple records at once in good time ahead of the submission deadline.
  1.23 We further explain these changes in Chapters 2 and 3.

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Equality and diversity considerations
1.24 In CP18/19, we set out our analysis of equality and diversity considerations. This
concluded that the information which will be made public on the Directory could have potential equality and diversity implications.
1.25 We have considered the equality and diversity issues that may arise from the final
rules set out in this PS. In most cases the impact of the proposals is likely to be neutral. However, including information on customer engagement methods could benefit groups of people who may find it difficult to engage in certain ways. For example, disabled consumers who may find it difficult to travel to face-to-face engagements, or who prefer to use assistive online technology.
1.26 Respondents agreed that our consultation proposals would not adversely impact
equality and diversity and would not result in direct discrimination for any of the groups with protected characteristics.
1.27 We have addressed respondents’ concerns over individuals who offer face-to-face
services but have legitimate grounds not to disclose their location, even at the town/ city level.
1.28 When making their notifications, firms can decide not to disclose these individuals’
workplace location, or to enter the head office location instead.
1.29 We did not identify any additional impacts arising from the changes to the final rules in
this PS.
Next steps
Table 3: Start date and deadlines
Type of firm
Start date for Directory Data
(when dataset begins)
Deadline for upload to the
Directory
Banking firms, insurers and their appointed representatives 10 December 2018 9 March 2020 All other firms authorised to provide financial services under FSMA i.e. all those currently subject to the Approved Persons Regime including sole traders 9 December 2019 9 December 2020
1.30 The SM&CR was extended to insurers on 10 December 2018. To ensure consistency
across dual-regulated firms, we proposed in CP18/19, to align the data start dates and upload deadlines for banking firms (where the SM&CR already applies) with insurers.

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1.31 The deadlines for uploading information to the Directory for solo-regulated firms
referred to throughout this Policy Statement are linked to the commencement of the SM&CR for solo-regulated firms set out in our near final rules. Firms will have 12 months from the dates confirmed in the final rules.
1.32 The Directory user interface will go live shortly after the information on Directory
Persons has been uploaded in March 2020 for banking firms and insurers, and December 2020 for all other firms.
1.33 Further details on the data submission process and technical features are in Chapter 3.

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2 Introducing the Directory
2.1 In this chapter, we summarise the feedback received on our proposals to introduce the
Directory and our response.
Our proposal
2.2 In CP18/19, we set out our proposals on establishing the Directory. We developed
these proposals taking into account the feedback received to our earlier consultations on extending the SM&CR to FCA solo-regulated firms and insurers. That earlier feedback was included in Chapter 5 of CP18/19 and is not included here.
2.3 We proposed that the Directory will be published online, centrally hosted by the FCA
and freely accessible to the public. It would provide a central location for information on Directory Persons and Senior Managers at all FSMA-authorised firms across multiple sectors regulated by the FCA.
2.4 The information will be available in an aggregate form (through an Application
Programming Interface) to use free of charge. This will support a wider range of uses, such as market monitoring and analysis tools used by trade bodies. Scope of the Directory Q1: Do you agree with the proposed scope of the Directory? If not, which individuals should be additionally included or taken out?
2.5 Most respondents supported the scope of the Directory; to make information public
on a wider range of individuals than are included on the FS Register.
2.6 Many respondents agreed this would deliver benefits to a range of stakeholders.
A number of respondents, however, suggested that only individuals that perform customer-facing roles should be included in the Directory. These are the roles that are most consistent with CF30 (Customer Function) under the Approved Persons Regime and who can cause harm to customers through their direct interaction.
2.7 A number of respondents were concerned that including Material Risk Takers (MRTs)
could give away pay information where they had been identified under the Commission Delegated Regulation 604/2014.
2.8 Others suggested that the scope of the ‘client dealing certification function’ should be
narrowed as it currently captures a wide range of junior staff.

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Ourresponse
Customer facing roles
As set out in CP18/19, we anticipate a range of users will benefit from the Directory and not just consumers. The proposed measures will help strengthen the market by making it harder for unsuitable individuals to operate in UK financial services where they might cause financial and reputational damage to firms. Consequently, the standards and reputation of the industry will improve, making the UK market a more desirable place to do business. These benefits will accrue from roles beyond customer-facing roles. The wider benefits of establishing the Directory for firms include:

• the ability to reassure customers of the suitability of their staff from
  front desk to back office non-client-facing roles
• the Directory will provide a quick and easy way to check the work
  history of potential new hires, which will help rule out those who provide inaccurate or incomplete work histories at an early stage
• firms can efficiently find and verify the identity of potential
  counterparties
• data accuracy measures we proposed for the Directory can help firms
  ensure they have carried out their annual fitness and propriety checks required for all their certified staff. The wider benefits of establishing the Directory for the FCA include:
• receiving data on all those undertaking roles that can cause
  significant harm will enhance our ability to monitor the market, build intelligence, and target interventions
• this data combined with information we already receive, will allow us to
  more accurately identify and prioritise higher risk supervision cases, increasing the effectiveness of our regulation
• information on Directory Persons will help avoid the need for early
  intervention in investigations which may lead to tipping off, for example in market abuse cases where this may prejudice cases or result in the destruction of evidence
• creating a stronger regulatory network by sharing information with
  our intelligence partners which include other regulators, police and the London Stock Exchange. Material Risk Takers (MRTs) We recognise the importance of keeping confidential any information on how much a Directory Person is paid. The Directory will not make public any information on remuneration or introduce a requirement for firms to explain why a member of staff has been identified as a MRT. Commission Delegated Regulation 604/2014 applies to banking and investment firms in scope of the IFPRU and dual-regulated firms Remuneration Code (SYSC 19A/D). This requires firms to identify all staff

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The Directory whose professional activities have a material impact on an institution’s risk profile using qualitative or quantitative criteria. Where an individual meets one or more of the qualitative criteria, the firm must identify them as an MRT. The quantitative criteria set out total remuneration thresholds above which an individual can be assumed to be materially risk taking. Where a firm identifies a member of staff under the quantitative criteria alone and they have assessed using objective criteria that their duties and authorities do not materially impact an institution’s risk profile, they may notify or apply to the FCA or PRA to exclude these individuals from identification. Guidance on the FCA’s approach to the identification and exclusion of material risk takers is set out in FG17/5. Client-dealing function We understand the feedback raised in relation to the scope of this Certification Function and have consulted on changes to its scope in CP19/04, Optimising the Senior Managers & Certification Regime and feedback to DP16/4 – Overall responsibility and the legal function. We welcome feedback to this consultation. Information to appear on the Directory Q2: Do you agree that the proposed information should be published on the Directory?
2.9 Most respondents agreed with our proposals to publish certain information about their
Directory Persons. These include information on the individual’s role, their workplace location and the types of business they are qualified to undertake.
2.10 A large proportion of respondents, mostly individuals who work in financial services,
suggested we also include information on memberships of Accredited Bodies and related information such as Statements of Professional Standing (SPSs), accreditation level and qualifications in the Directory.
2.11 They felt that including these will support professionalisation of the industry, increase
public confidence in those individuals, recognise achievements and demonstrate adherence to ethical standards.
2.12 Some respondents, particularly firms, sought clarification on how we would ensure
that the ‘workplace location’ field would not disadvantage advisers and distance sellers who only offer online or telephone services. They also raised some concerns around how we would capture individuals who travel to meet clients over a geographical area.
2.13 Others were concerned that including a ‘workplace’ location field on the Directory
could promote unfair competition if it organised results by firms who provide face-to￾face meetings. This could disadvantage firms who do not offer them.

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2.14 While we will not publish individuals’ passport numbers, some respondents argued that
providing this information should not be mandatory as this is inconsistent with other FCA forms and may also be costly as these change frequently. They also suggested that passport numbers should only be required for non-UK staff where a national insurance number is not available.
2.15 A small number of respondents asked us to clarify how we propose to display long￾term absences such as maternity or gardening leave. They argued that not having an
option to highlight that an individual temporarily stopped performing their role might affect reference checks and could be mistaken for disciplinary action.
2.16 One respondent expressed concern over those individuals who, for safety reasons,
may not want to disclose their workplace location. This respondent specifically asked us to be clear on our approach to publishing the workplace location of individuals who, for example, were victims of domestic violence, asking whether these can be exempt from disclosing their data. Ourresponse Membership of Accredited Bodies for customer-facing roles requiring qualification We agree there are benefits to firms giving us information on Accredited Body membership for relevant customer facing roles requiring qualification. By including information on Accredited Body membership on the Directory, customers can get more information about an individual from the relevant Body (including their SPSs, qualification and accreditation level) where they have decided to make this public. We will signpost this on the Directory as an external resource. We have decided not to include more detailed information on individuals’ SPS, qualifications and accreditation level on the Directory as this risks confusing consumers. For example, Accredited Bodies do not currently use consistent language when describing comparable levels of accreditation (e.g. fellow, member, chartered etc.) making comparisons difficult for most consumers. Engagement methods for customer-facing roles requiring qualification We decided to include information about the different customer engagement methods offered by an individual for customer-facing roles (face to face, telephone and/or online) requiring qualification on the Directory. By asking firms to tell us how their customer-facing staff engage with consumers, the Directory would be able to allow customers to filter search results to better meet their needs. This increases choice and means the Directory will not disadvantage those offering distant services. We will ensure that this functionality will be clear and easy to

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The Directory use. Firms do not need to provide us with the workplace location for staff who do not offer face-to-face meetings. Where firms believe that making public an individual’s location would put them at risk, they may leave this field blank or provide the post code for the firm’s head office location. Prolonged leave / long-term absences The Directory is intended to list all those who currently hold, or have previously held, relevant roles. It is not intended to provide a record of employment. Where a Directory Person no longer holds a relevant role, firms will need to tell us when it ended. For example, we will need information where Directory Persons cease to be certified or otherwise considered suitable by their firm to hold their role at the beginning of or during a period of prolonged leave, so they can be removed from the Directory. If the individual remains appropriately certified or otherwise suitable and the firm considers they are still holding a relevant role, they would not need to be removed from the Directory. We recognise that not all cases are clear cut and judgement may be required in more complex cases. Passport numbers In response to the feedback received, firms will only be required to provide us with passport numbers in cases where Directory Persons do not hold a National Insurance (NI) number. Where a firm has previously only provided us with a passport number or NI number for Directory Persons, that firm will need to continue to provide the same information to allow the records to be correctly matched. Firms will still be able to provide both pieces of information where available. This information will not be published on the Directory. A new public user interface Q3: Do you agree that the Directory user interface should display information stored on the FS Register and the new Connect database? If not, how should these datasets interact? Q4: Do you agree that the search parameters should return a broader range of results than the current FS Register?
2.17 Most respondents supported our proposal to display information stored on the FS
Register and information on Directory Persons on the Directory. Some called for the full integration of the Directory and FS Register into one system rather than having a separate user interface for the Directory. They suggested that an integrated system would be more cost-effective and could provide a better user experience.

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2.18 Most respondents agreed with our proposal of introducing smarter search algorithms that
return a wider range of results than the current FS Register. Some respondents suggested we include features that enable users to filter results so they can navigate the higher volume of results.
2.19 Some also recommended the system allow exact term searches where users know exactly
what they are looking for and to display clearer content by using simple and plain English to avoid confusing users. Ourresponse The Directory as a separate user interface We have designed a separate user interface as part of the Directory to be more user-friendly and provide better access to much of the information currently available on the FS Register. We will ensure that the information published on the Directory’s interface is displayed in a way that is easily understood. We will do this by using plain English, filters that allow users to search for Directory Persons by choosing specific criteria (e.g. location, role, customer engagement methods) and making the Directory’s interface user friendly. Although the Directory’s interface is separate to the FS Register, certain information displayed on the FS Register (e.g., Information on firms), can be accessed via links on the Directory’s interface. However, we may, in time, integrate the FS Register and the Directory. We have taken a cost-effective approach towards establishing the Directory. Although the Directory’s interface will be a newly designed interface, we have used the same internal and firm-facing systems as we use for the current FS Register. These cost efficiencies have been incorporated into the cost-benefit analysis. The Directory – a user-friendly interface As highlighted and as shown in the mock user interface screen shots in CP18/19, one of our objectives was to establish an interface that is easy-to-use, accessible and one that has an intuitive customer friendly layout. So we will include a search engine that is better able to help users find what they are looking for. These features are expected to include functionality that supports fuzzy logic, closest match and suggested search terms (based on popularity). We have also facilitated access to popular searches. To ensure the Directory’s interface meets the needs of its users, we will be testing it with firms and consumers before March 2020. This will allow users to try out a prototype version based on the final policy set out in this PS and to leave feedback on their experience. We will then make all necessary changes to ensure it meets user needs.

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Timing of reporting
Q5: Do you agree with the proposed number of business days for reporting when an individual begins undertaking a relevant role, when their circumstances change or when they cease to perform a relevant role? If not, what timeframe do you think would be more suitable?
2.20 To fulfil our aim to provide accurate and reliable data to users, in CP18/19 we proposed
firms should keep the information on their staff up to date on an ongoing basis.
2.21 We proposed that firms update the information held for joiners and leavers within 1
business day (or 3 business days for any exceptional circumstances) or to make minor changes.
2.22 While most respondents did not raise objections to the proposed reporting
timeframes, some firms and trade bodies felt that these timeframes would be too short. These respondents argued that attempting to comply with shorter timeframes could:

• drive errors and undermine the integrity of the data
• lead to a high volume of regulatory breaches which need to be reported in certain
  jurisdictions
• lead to the imposition of large numbers of FCA administrative fees
  2.23 In most cases, respondents suggested extending these timeframes to 5 – 10 days to
  allow for internal sign-offs, data checking and entry onto the FCA’s system.
  2.24 Larger firms sought confirmation that a ‘bulk upload’ facility would be made available
  ahead of the Directory go-live date to enable them to upload information on multiple staff at once. Some small firms expressed concern over the limited number of their compliance staff with access to Connect (sometimes one person) and asked for clarification on how to comply in the event of unplanned absences such as sick leave. Ourresponse Extending reporting timeframes Based on the feedback received, we have extended the deadline for firms to update information on joiners, leavers and changes in circumstances to 7 business days. We agree that this extension would support greater compliance as it gives firms more time to notify us. This will make the Directory a more reliable and credible dataset for users. In addition, a single longer reporting deadline would also increase simplicity and be more proportionate, particularly for smaller firms. Currently, firms must notify the FCA no later than 7 business days after an Approved Person or Senior Manager changes their personal details (see our Handbook rules SUP10A.14.8R, SUP10A.14.15R, SUP10C.14.5R and SUP10C.14.13R).

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7 business days is the maximum reporting timeframe for firms to update the Directory however. We encourage firms to report sooner whenever possible. Multiple entry facility We will be supporting firms to submit Directory Persons’ data at their earliest convenience by the implementation of the multiple entry facility which is due to be introduced in September 2019. This will enable firms to provide the data for many Directory Persons in one submission using a common file format. Commencement and transitional agreements Q6: Do you agree with the proposed timing of commencement and transitional arrangements? If not, which timeframes would be more appropriate?
2.25 In CP18/19, we proposed that the data submission deadline for banking firms and
insurers would be December 2019 and December 2020 for solo-regulated firms.
2.26 For insurers and solo-regulated firms, these deadlines reflect the SM&CR transitional
arrangements, where firms have 12 months from the start of the Regime to certify their staff as fit and proper. We proposed to align banking firms, where the SM&CR already applies, with insurers for simplicity and consistency. We will not backdate the data reporting for banking firms before December 2018.
2.27 Most respondents agreed with our proposed timing of commencement.
2.28 Some, in particular larger banks and insurers, raised concerns over the expected
3-month timeframe between the FCA Connect system being ready to receive notifications and the Directory going live.
2.29 Smaller firms asked if they could include their employees on the Directory more quickly
so as to align with commencement for banking firms and insurers.
2.30 Others requested a test period to allow firms to get the data right and ensure that our
current systems can handle data volumes as reporting errors as well as system failures may breach rules and reporting deadlines. Ourresponse Start dates Having considered the feedback received, we have extended the start date when data are made public on the Directory’s interface for banking firms and insurers to March 2020.

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We consulted on implementing a multiple data entry facility in CP18/19. Since this facility is not expected to be ready until September 2019, we consider this extension will avoid any unnecessary regulatory burden on firms that could arise from short reporting timeframes. It will also reduce the time between the Directory’s interface going live for banking firms and insurers and solo firms, better aligning the launch dates. This will mean that Directory data submitted by banking firms and insurers will be made public around 15 months after commencement of the SM&CR for insurers, in March 2020. This will have no impact on when Directory data will be made public for the remaining FSMA firms (December 2020). Data system and interface testing To ensure that our current data systems are prepared for the larger data volumes, we will be testing Connect with some firms. This will happen in summer 2019, before any data functionalities are made available to all users. Users will be able to add and review their data ahead of the Directory going live. Data accuracy measures Q7: Do you agree that our proposed measures for ensuring data accuracy are appropriate? If not, please provide details of any additional measures you believe should be taken.
2.31 To ensure data accuracy we proposed to require firms that have not made any changes
to their data within 12 months, to confirm whether the information is still up to date. We also proposed to include details of the date the information was last updated on the Directory so other users can see how recently the firm had updated it.
2.32 We proposed to enable users to report any data errors that appear on the Directory. It
would then be the responsibility of firms to rectify that information as soon as possible.
2.33 We proposed to apply FCA reporting provisions to the Directory. This means that a
£250 administrative fee will apply to cover the costs of the work undertaken by our staff to resolve any missed reporting from late or inaccurate data. This fee would also apply at any time where errors or missing information are reported to us.
2.34 Most respondents supported our proposed measures for ensuring data accuracy.
2.35 Some, particularly small firms, argued that the administrative fee was too high given
the short timeframes. They also sought clarity on when the administrative fee applies; specifically, whether this applies for every error or late submission.
2.36 In contrast, other respondents expressed concern that the administrative fee is too
low to ensure data accuracy for large firms.
2.37 Other respondents asked us to clarify who would be responsible for providing us with
accurate data given that, primarily, it is individuals that provide their details to their firm.

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Ourresponse
Who is responsible for providing accurate details?
As per the conduct rules for individuals working in firms, Directory Persons are responsible for providing accurate information to their employer. The employer will then be responsible for carrying out all necessary checks to verify this information and to notify the FCA. To make clearer a firm’s responsibilities under relevant rules and legislation, we will include additional guidance on the firm declaration in the notification template to ensure the staff member with authority to submit the notification to the FCAis aware of the firm’s responsibilities. The declaration forms part of the instrument in Appendix 1 of this PS. As per SM&CR Prescribed Responsibility (Responsibility for the firm’s performance of its obligations under the employee certification regime), the relevant Senior Manager will be ultimately accountable for the information provided on Directory Persons. When does the £250 fee apply? The £250 administrative fee will only apply where firms do not complete their confirmation of accuracy, in cases of late or inaccurate data submissions and where a data error is reported to us or otherwise comes to light. We will be applying this fee to cover the extra costs incurred by our staff in the resolution of missed reporting and error reports. This is an administrative fee and not a fine. Where a firm promptly self-identifies and corrects their own data, we will not charge the £250 administrative fee. For more serious cases, such as repeated breaches of our reporting requirements, we can take all necessary action to ensure compliance in line with FSMA. These include the use of disciplinary powers, imposition of penalties, public censure and the removal of permissions. We are also able to act against the accountable Senior Manager for Prescribed Responsibility (b) under the SM&CR. These powers would be exercised proportionately in the public interest. Data validation To further ensure data accuracy, the Connect system will perform some automated checks at gateway, including on data format. We will also review any notifications about individuals who have partial prohibitions to check that this does not prevent them from carrying out that role before being made public. So it may take longer than normal for Directory Persons with partial prohibitions to appear on the Directory. We shall engage with firms during this process when necessary. Although this does not limit firms’ responsibility when certifying their staff, we believe that this is an essential step in ensuring that the information made public is accurate and to further support market integrity, as well as enhance consumer protection.

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Comparison of the costs and benefits
Q8: Do you have any feedback on this CBA?
2.38 Almost all respondents agreed with or made no comment on our cost-benefit
analysis (CBA). A small number of respondents argued that the costs are too high and suggested we consider cheaper options that may be available in the private sector. In a few cases, respondents queried whether the ongoing costs were the cost per year, or for the whole 10-year period over which we calculate costs and benefits.
2.39 Others felt the expected costs look too low and have asked us to provide greater
clarity on the methodology used to calculate this CBA.
2.40 The feedback we received in response to the Directory consultation paper has
required us to make some changes to the final rules. The impact of these changes on the CBA are included in our response below. Ourresponse Cost effectiveness In CP18/19, we set out that the total expected cost in the first 10 years of the policy would be £15.8 million. The costs for firms was calculated at £10.9 million and £4.9 million for the FCA respectively. We have achieved cost efficiencies by reusing the existing Register system, staff and processes for establishing the Directory. Methodology for calculating costs for firms The costs for firms were estimated using information firms gave us from 45 previous changes to our reporting requirements. When providing this information to us, we asked firms to consider all relevant costs to their firm. These could arise from activities such as locating information stored in different locations, reviewing or amending the data, logging in and entering it into FCA system, training, or devising more automated systems. The expected volume of Directory notifications was estimated by applying the current application and notification rate for Approved Persons to the expected population of Directory Persons. This includes applications to perform a controlled function, ceasing to perform a controlled function, changes in name or other personal details and changing role within the same firm. We estimate this to be 66,000 ongoing notifications per year for a population of 210,000 Directory Persons across the firms in scope. Our estimate of the cost of providing a specific piece of information was based on cost information collected on similar reporting requirements. We then scaled these estimates by the expected number of pieces of information that would be provided for each Directory Person. We estimate this would result in an average cost per notification (for each Directory Person) of £8.50 per notification in the first year (excluding

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The Directory familiarisation costs) and £3.80 per notification in subsequent years. The average cost is lower in subsequent years as notifications will often contain less information, for example, where firms are only updating or confirming existing records. We recognise there are many factors that can drive differences between estimated and actual costs. For example, the rate of notification or the number of Directory Persons may be higher or lower than expected. We estimated that total costs could range between £7.6m and £14.6m for firms over 10 years (£6.0-11.7m in the first year and £0.2-0.3m each year after that). Changes to the CBA to take account of final rules We have made some changes in the final rules to act on the feedback received from those who responded to our public consultation. The cost of the Directory to firms and the FCA is based on the activities required to report and make public certain information. The changes that drive a measurable increase or decrease in cost are therefore those that require a change in the amount of information that must be processed and controlled. The main policy changes that have driven a change to the CBA are:

• including information on which accredited body an individual is a
  member of
• including information on the customer engagement method
• limiting the circumstances when passport numbers need to be
  reported
  When taken together, we expect there to be a relatively small increase in the costs we previously estimated. Using the same methodology we used in the CP CBA to estimate the costs of the additional information, we estimate that there will be an increase of around 3% to the one-off and ongoing cost of the Directory to firms and the FCA to those we previously estimated.
  Table 4: Best estimate costs
  Costs One-off (£m) Ongoing (£m) per year Total ongoing costs over following 9 years Total costs over first 10 years To FSMA firms 9.0 0.3 2.3 11.3 To the FCA 2.0 0.3 3.0 5.0 Total 11.0 0.9 5.3 16.3 We estimate that total one-off costs could range between £6.2m and £12.1m for firms. We also estimate ongoing costs of between £0.3m and £0.4m per year. Over the first 10 years, we expect firms to incur cost of between £7.9m and £15.0m.

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Additionally, we estimate one-off costs to the FCA will be between £1.5m and £2.5m. We also estimate ongoing costs of between £0.3m and £0.4m each year to the FCA. Over the first 10 years, we expect the FCA to incur costs of between £4.0m and £6.5m. Most of the variation in our costs arises from uncertainty in the extent to which firms contact us or make errors and omissions in their submissions. Over the first 10 years, we expect total costs for firms and the FCA of between £11.9m and £21.5m. Equality impact assessment Q9: Do you agree that these proposals would not result in any direct discrimination against any of the protected groups? Please provide any additional feedback you believe is relevant.
2.41 In CP18/19, we set out analysis which indicated that our proposals would have a
positive impact, particularly for those with physical or mental disabilities. We do not believe that any of our proposals will result in direct discrimination for any of the groups with protected characteristics.
2.42 Almost all respondents felt that our proposals would not cause any direct
discrimination against any of the protected groups. The few who disagreed argued that the publishing of Directory individuals’ data could help fraudsters target vulnerable customers and staff as it may facilitate better impersonation of a Directory individual.
2.43 One respondent sought clarity on how our proposals do not breach human rights and
General Data Protection Regulation (GDPR).
2.44 A small number of firms sought clarification that we were carrying out a Data
Protection Impact Assessment (DPIA).
Ourresponse
Legal implications
We consider that our approach to the Directory is consistent with GDPR and the European Convention on Human Rights (ECHR). GDPR permits us to process personal data (in this case, publish Directory Persons’ information) if it is necessary for the performance of a task in the public interest, which includes the exercise of a public function (in this case, such as our supervisory function and publishing the information as part of the record we are required to maintain under s.347 FSMA). In addition, our proposals on data accuracy measures will help us comply with the GDPR principle of keeping information up to date (and maintaining the integrity and security of the information). We consider that making public certain information on Directory Persons can be justified given the benefit to consumers and other users

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The Directory of having access to that information. We believe our approach to the Directory is proportionate and strikes a balance between the rights of Directory persons under the ECHR and the wider public interest in having limited information about them placed on the Directory. In taking this into account, we have, for example, limited the geographic search functionality to those roles involving face to face interaction with consumers. Additionally, we have made the disclosure of workplace location optional where the firm considers that making this information public may put a Directory person at risk, to ensure that information on the Directory would not put those persons at risk of harm. Data Protection Impact Assessment (DPIA) We will continue to develop our data protection impact assessment as the systems and processes to deliver the Directory are developed. Mitigating the Risk of Potential Harm to Consumers We recognise that some of the information made public on the Directory could be used by fraudsters when attempting to impersonate a genuine Directory Person. Some of the data specificities which we will be publishing on the Directory have already been made public by the FS Register. We will seek to mitigate the risk of these incidents by making it clear to users that they should always use the firm’s contact details provided on the Directory if they have any concerns about the Directory Person they are searching for or who has approached them. We will make this clear on the Directory itself and in our other communications.

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3 Next steps and additional information
3.1 This chapter provides an overview of the next steps related to establishing the
Directory. It will also set out the data submission process, information on how users can access and make use of the Directory’s interface as well as information about the system’s features. Data submission process Information we require
3.2 Firms will need to give us the following details.
Table 5: Information that needs to be provided by firms
Information Further details
Directory Persons’ details • Individual’s full name

• Date of birth
• IRN where the employee has one
  Relevant role(s) held
  Eg: which Certification function the individual holds or whether the individual is a non-SMF Director. Different customer engagement method(s) offered by an individual (for customer-facing roles requiring qualification only) Face to face, telephone and/or online. Membership of Professional Bodies (for customer-facing roles requiring qualification) Information on which accredited bodies the individual is a member of. Start and end dates of each role Date when Directory Person started and ended their role. Type of business the individual is qualified to undertake (if requiring qualification) In line with FCA Training and Competence (TC) rules specifically, TC App 1.1: https://www.handbook.fca. org.uk/handbook/TC/App/1/1.html Workplace location(s) (for customer-facing roles requiring qualification only) Post code(s) - not mandatory in the case of vulnerable individuals. Unique identifiers • NI number – if a Directory Person is a holder of an NI number or
• Passport number - if a Directory Person is not a
  holder of an NI number or where only a passport number has been previously provided.

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When should firms submit this information?
At launch
3.3 Banking Firms and Insurers can start submitting data on Directory Individuals using
the FCA’s Connect system or the multi-entry facility around September 2019. All other firms can start submitting data as of 9 December 2019 following commencement of the SM&CR for solo-regulated firms.
3.4 Under the SM&CR, firms have 12 months from when the regime commences to certify
relevant employees. In line with this, we propose that firms update the Directory after having certified those employees as fit and proper, or for other individuals, having otherwise assessed their suitability as applicable.
3.5 Firms will need to submit information on all those who perform, or performed, a role
that meets the definition of Directory Person from the start date for Directory Data. Since the SM&CR was extended to insurers on 10 December 2018 and will be extended to solo-regulated firms on 9 December 2019, the Directory data for individuals at these firms will commence on different dates. For banking firms and insurers, this is 10 December 2018. For solo-regulated firms, this is 9 December 2019.
3.6 Banking firms and insurers will only need to provide relevant information about any
individual who would have been a Directory Person before 9 September 2019 where the relevant information is already held by the firm.
3.7 Firms will need to take all necessary action to gather the required information and
ensure its accuracy prior to submission.
3.8 Banking firms and insurers are required to submit data on Directory Persons by 9
March 2020.
3.9 Solo Regulated firms have until 9 December 2020 to upload all data on Directory
persons to the Directory. Information that is entered earlier will not appear until after this date. Ongoing
3.10 Firms would need to update the information held when an individual begins performing
a relevant role, when their circumstances change or when they cease to perform a relevant role; no later than 7 business days after the change occurred.
3.11 If there are no changes to a firm’s population of Directory Persons, firms will need to
notify us that their information is still correct no later than 12 months after their last notification. Firms will be able to make these more frequently if they wish. Automated reminder emails will be sent to a firm’s dedicated Connect user ahead of the notification due date. What data submission systems should firms use?
3.12 Firms will be able to submit the necessary data on Directory Persons by filling out the
relevant electronic forms which will be available on the FCA’s Connect system.

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3.13 Connect is already used by firms as a mechanism to submit information to the
FCA. Firms should make sure that access to Connect is only given to staff that have authority to access and amend information.
3.14 Firms should ensure that a sufficient number of individuals have access so that
notifications can be made in line with the required reporting timeframes.
3.15 The FCA will not edit or amend the information that firms submit for inclusion on the
Directory before publication. Firms need to ensure the information they report about individuals is accurate.
3.16 Firms may opt to upload Directory Persons’ data by using the multiple entry
functionality which will enable them to submit multiple Directory Persons’ records as well as make updates for a large number of Directory persons at once.
3.17 Where a firm is notifying us of an individual who does not have an IRN, the system will
assign them one.
System and consumer interface testing
3.18 We will be performing a series of system tests and will continue to improve the
Directory’s interface until it is fully populated by December 2020.
3.19 We are planning to seek feedback from a small number of firms on the notification
submission process in summer 2019, before notification submission functionalities are made available to all firms.
3.20 We will also be testing the functionality of the public-facing Directory user interface
with consumers before its launch. The final design of the Public Facing Interface will depend on the feedback received from this testing. When will the system go live?
3.21 The Directory’s interface (public-facing interface) will go live in March 2020 with
information on banking and insurance firms. Information reported to us by solo firms will be made public on the Directory in December 2020.

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Annex 1
List of non-confidential respondents
The following respondents provided nonconfidential feedback to our consultation:
Adam and Company
Adam Joy
Aegon
AFME and UK Finance
Age Partnership
Agile Life UK
AIMA
Alan Swankie
Alexander Gardiner
Alistair Macnab
Al-Marruna Ltd
AMI
Andrew Zazzi
Association of British Credit Unions Limited Association of British Insurers Association of Investment Companies Association of Professional Compliance Consultants Aviva Ball MacLeod LLP Beaufort Group Belbury Financial Planning Bloomsbury Wealth Blue Wealth

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Brett Investment Ltd
Brewin Dolphin
Brian Griffiths
Building Societies Association
BVCA
Callum McPherson
Calum Graham
Capita
CFA Society UK
Chapters Financial Limited
Charles MacKinnon
Charles Stanley
Charles Stanley & Co Limited
Charles Stanley & Co Ltd
Charles Wilkinson Financial Planning ltd Chartered Body Alliance Chartered Institute for Securities and Investment CISI Clark McGinn Clerkenwell Capital Colin Aitken Compliance Consultant Consumer Finance Association Credit Services Association Daniel Shea Darren Thornton David Finan

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Declan McCullagh
Declan Mckeown
Deloitte
Derek B S McAllister
Desmond Chin
Deutsche Bank
Duff & Phelps Ltd
Edward Hagger
Edwin Whittingham
Ella Clark
Employment Lawyers Association
European Venues and Intermediaries Association Ewelina Niziolek-Wilson Factotum Partners Finance and Leasing Association Financial Services Consumer Panel Frank Moxon FSCS Geoffrey Gorham Gordon Alan Harvey Graham Frost Graham Ross Russell Grainger Financial Planning Ltd Helen Bansept HSBC HSBC Iain Saville

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Ian Starkey
IG Group
Intermediaries Mortgage Lenders Association International Organization for Standardization International Underwriting Association Invesco Investment & Life Assurance Group Investment Association Irene Grant Irish League of Credit Unions Jack Lear James Carr James Hamilton James Harvey Associates James Kyle JM Finn & Co Jo Douglas Joe Lannelli John Townsend Julius Baer Justin Armet Kate Rogers Katerina Williams Kemp Little LLP Ken Stewart Keyte Chartered Financial Planners Kieron May

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Killik & Co
Kusal Ariyawansa
Legal and General
Lindsay Reid
Lloyds Banking Group
Lloyds Banking Group
London Stock Exchange
M&G Prudential
Marc Ruse
Mark Seddon
Master Adviser Cfp ltd
MFP Wealth Management
Michael Berry Savory
Michael Read
Money Advice Service
Music Media IFA ltd
Nanette Strover
Nationwide
Neil Evans
Neligan Financial
Nicholas Thorpe
Nicolas Chaitow
North Capital
Openwork Limited
Paul Ingram
Personal Finance Society
Peter Bucks

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Peter James Leatherdale
Peter O’Donnell
Peter Randall
Philip Ellick
Philip Woolliscroft
PIMFA
Private Capital
Private Capital Limited
Private Capital Limited
Provest Financial Management
Rathbone IM
Raymond James
Redmayne Bentley
Retired
Richard Andrews
Richard Harper
Richard Veal
Robson Laidler Wealth
Roger Michael Stanley Parsons
Royal Bank of Scotland
Sam Thomas
Santander
Scott Ballantyne
Scott Dobbie
Simmons & Simmons
Simon Foster
SimplyBiz Group plc

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Sir David Brewer
Sir Iain McMillan
Slater Investments Limited
Smaller Business Practitioner Panel
Smith Hobbs Wealth Management ltd
Society of Pensions Professionals
St. James’s Place
Standard Chartered
Standard Life Aberdeen Plc
Standards International
Stephen Cannons
Stonebridge Financial Management Ltd
Sturgeon Ventures LLP
SVS Securities
Swallow Financial Planning
Tenet
The Cattellyst Consultancy
The City of London Law Society
The GI Consultant
The Manor Partners Ltd
The Pensions Advisory Service
The Vulnerability Registration Service Ltd Tim Elliott Tisa TISA Unbiased Financial Group LLP VouchedFor

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Annex 1
Financial Conduct Authority
The Directory
Walker Crips
Wealth Planning Limited
Wellian Investment Solutions
WH Ireland
William John Kennett
Work Life Wealth
Worksmart
Yorkshire Building Society
Zurich

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Annex 2
Abbreviations used in this paper
API Application Programming Interface
AR Appointed Representative
CBA Cost Benefit Analysis
CF30 Customer Function
CP Consultation Paper
DPIA Data Protection Impact Assessment
ECHR European Convention on Human Rights FSMA Financial Services and Markets Act 2000 FS Register Financial Services Register FCA Financial Conduct Authority GDPR General Data Protection Regulation IRN Individual Reference Number MRT Material Risk Taker NI National Insurance Number PR Prescribed Responsibility PS Policy Statement PRA Prudential Regulation Authority SM&CR Senior Managers and Certification Regime TC Training and Competence SMF Senior Management Function UI User Interface

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Annex 3
Key Information
Information Explanation
Firms and individuals included in the Directory FSMA firms (SM&CR firms):

• all certified staff
• directors who are not Senior Managers
• relevant sole traders or appointed
  representatives
  Accountable individual Senior Manager with assigned Prescribed Responsibility (b) is accountable for performance by the firm of its obligations under the Certification Regime including submission of timely and accurate data. Information that firms need to report Published on the Directory
• individual’s full name and IRN where the
  employee has one
• relevant role(s) held
• different customer engagement methods
  offered by an individual
• information on which relevant accredited bodies
  the individual is a member of
• employment dates
• type of business the individual is qualified to
  undertake
• workplace location(s) (if engaging with
  customers face to face) (optional in the case of vulnerable individuals) Reported but not published
• confirmation of accuracy
• date of birth
• national insurance number or passport number
  (if not a holder of an NI number)
• post code(s) of workplace location(s)
  Data reporting method Via FCA Connect system or multiple entry facility. Reporting Timeframes Firms have up to 7 business days to notify us of joiners, leavers or for any other change to their Directory data. FCA publication process Information will appear on the Directory as submitted by firms, usually no later than next business day.

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Data Accuracy Measures £250 FCA admin fee applied for

• missed confirmation of accuracy
• reports of late/inaccurate data submissions
  Confirmation of accuracy
• firms have up to 12 months to notify us that their
  data are still correct from date of last change.
  System Features
• data validations- includes data format and
  prohibitions.
• error resolution – FCA will contact relevant
  firms for resubmission or to edit data records directly when an error(s) is reported by users.
• field limitations – Connect system has a limited
  number of pre-defined data fields that firms must complete.
  Enforcement
• Further disciplinary action1
  may be taken when:
  anticipated for material or repeated breaches of reporting requirements. 1 These include the use of disciplinary powers, imposition of penalties, public censure and the removal of permissions. We are also able to take action against the accountable Senior Manager for Prescribed Responsibility under the SM&CR.

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Appendix 1
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Appendix 1
Made rules (legal instrument)

FCA 2019/11
REPORTING OF INFORMATION ABOUT DIRECTORY PERSONS (DUAL￾REGULATED FIRMS) INSTRUMENT 2019 Powers exercised A. The Financial Conduct Authority makes this instrument in the exercise of:
(1) the following powers and related provisions in the Financial Services and Markets Act 2000 (“the Act”):
(a) section 39 (Exemption of appointed representatives); (b) section 59 (Approval for particular arrangements); (c) section 60 (Applications for approval); (d) section 62A (Changes in responsibilities of senior managers); (e) section 63E (Certification of employees by authorised persons); (f) section 63F (Issuing of Certificates); (g) section 137A (The FCA’s general rules); (h) section 137T (General supplementary powers); (i) section 139A (Power of the FCA to give guidance); and (j) section 347 (The record of authorised persons etc); (k) paragraph 23 (Fees) of Schedule 1ZA (The Financial Conduct Authority); and (2) the other rule and guidance-making powers and related provisions listed in
Schedule 4 (Powers exercised) to the General Provisions sourcebook (GEN) of
the FCA’s Handbook.
B. The rule-making powers listed above are specified for the purpose of section 138G(2) (Rule-making instruments) of the Act. Commencement
C. This instrument comes into force on 9 September 2019.
Amendments to the Handbook
D. The modules of the FCA’s Handbook of rules and guidance listed in column (1) below are amended in accordance with the Annexes to this instrument listed in column (2):
(1) (2)
Glossary of definitions Annex A
Senior Management Arrangements, Systems and Controls sourcebook (SYSC)
Annex B
Supervision manual (SUP) Annex C

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Citation
E. This instrument may be cited as the Reporting of Information about Directory Persons (Dual-Regulated Firms) Instrument 2019. By order of the Board 28 February 2019

FCA 2019/11
Annex A
Amendments to the Glossary of definitions Insert the following new definitions in the appropriate alphabetical positions. The text is not underlined. appointed representative Directory person (1) An individual who falls within paragraph (2) but is not a certification employee. (2) An individual falls within this paragraph if they:
(a) are:
(i) (subject to paragraph (4)) an appointed representative or tied agent of an SMCR firm; or (ii) employed or appointed by a person falling within sub-paragraph (i); (b) perform the function specified in paragraph (3); and (c) require a qualification under TC App 1.1 (Activities and Products/Sectors to which TC applies subject to Appendices 2 and 3) to do so. (3) The function is one that will involve the person dealing with:
(a) customers of:
(i) the firm (A); or
(ii) the appointed representative (B); or (b) property of customers of A or B, in relation to the carrying on of a regulated activity by A or B from an establishment maintained by A or B in the United Kingdom. For these purposes, “dealing with” includes having contact with customers and extends beyond “dealing” as used in the phrase “dealing in investments” which is used in Schedule 2 of the Regulated Activities Order (see also SUP 10A.10.6G). (4) A person does not fall within paragraph (2)(a)(i) if they are an EEA registered tied agent.

FCA 2019/11
Directory the record of Directory persons which the FCA is (amongst other things) required to:
(1) maintain under section 347(1) of the Act; and (2) make available for public inspection in accordance with
section 347(5) of the Act.
Directory person an individual who is:
(1) an appointed representative Directory person; (2) a certification employee; (3) a non-SMF director Directory person; or (4) a sole trader Directory person. non-SMF director Directory person an individual who is a director of an SMCR firm but is not:
(1) an SMF manager; or
(2) a certification employee. sole trader Directory person (1) An individual who:
(a) is a sole trader who is an SMCR firm; (b) performs the function specified in paragraph (2); and (c) requires a qualification under TC App 1.1 (Activities and Products/Sectors to which TC applies subject to Appendices 2 and 3) to do so. (2) The function is one that will involve the person dealing with:
(a) customers of the firm (A); or
(b) property of customers of A, in relation to the carrying on of a regulated activity by A from an establishment maintained by it in the United Kingdom. For these purposes, “dealing with” includes having contact with customers and extends beyond “dealing” as used in the phrase “dealing in investments” which is used in Schedule 2 of the Regulated Activities Order (see also SUP 10A.10.6G).

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Annex B
Amendments to the Senior Management Arrangements, Systems and Controls sourcebook (SYSC) In this Annex, underlining indicates new text and striking through indicates deleted text. 23 Senior managers and certification regime: Introduction and classification …
23.3 Overview of the senior managers and certification regime
…
23.3.3 G Table: Summary of the senior managers and certification regime
Description of component of the regime
Handbook provisions
…
The certification regime
…
A firm should ask for a regulatory reference before appointing someone to perform an FCA certification function (or a PRA equivalent) and give one if asked to by another firm doing so SYSC 22 (Regulatory references) A firm must report information to the FCA about its Directory persons, including its certification employees. SUP 16.26 (Reporting of information about Directory persons) Conduct rules (applies to all firms) … … 24 Senior managers and certification regime: Allocation of prescribed responsibilities

FCA 2019/11
…
24.2 Allocation of FCA-prescribed senior management responsibilities: Main
allocation rules
…
What the FCA-prescribed senior management responsibilities are …
24.2.6 R Table: FCA-prescribed senior management responsibilities
FCA-prescribed senior management responsibility Explanation Reference letter … (2) Responsibility for the firm’s performance of its obligations under the employee certification regime The employee certification regime means the requirements of sections 63E and 63F of the Act (Certification of employees) and all other requirements of the regulatory system about the matters dealt with in or relating to those sections, including:
(b)
…
(2) the requirements in
SYSC 22 (Regulatory references) so far as they relate to the employee certification regime, including the giving of references to another firm about a certification employee or former certification employee; and (3) the corresponding PRA requirements; and

FCA 2019/11
(4) the requirements in
SUP 16.26 (Reporting of information about Directory persons), which require a firm to report information to the FCA about its Directory persons. … … 27 Senior managers and certification regime: Certification regime …
27.2 Requirements of the certification regime
…
Issuing and renewing certificates
…
27.2.14 G (1) …
…
(6) Although a firm does not need to issue multiple certificates for an employee who performs several different certification functions, under the requirements in SUP 16.26 (Reporting of Directory persons) the firm will need to specify each of the certification functions which the employee has been assessed as fit and proper to perform and for which the employee has a certificate at the time of the report. …

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Annex C
Amendments to the Supervision manual (SUP) In this Annex, underlining indicates new text and striking through indicates deleted text, unless otherwise stated. 12 Appointed representatives …
12.4 What must a firm do when it appoints an appointed representative or an
EEA tied agent?
…
MiFID optional exemption appointed representatives and structured deposit appointed representatives
12.4.13 G …
Reporting of information about Directory persons
12.4.14 G (1) SUP 16.26 (Reporting of information about Directory persons)
requires an SMCR firm that has appointed an appointed representative to report information to the FCA in respect of any individual who is an appointed representative Directory person. (2) The SMCR firm should ensure that appropriate arrangements are in place so that the SMCR firm is able to report all relevant information about each such appointed representative Directory person to the FCA within the specified timeframes, in accordance with the requirements of SUP 16.26 (Reporting of information about Directory persons). … 16 Reporting requirements
16.1 Application
…
16.1.1F R The rules and guidance in SUP 16.26 (Reporting of information about Directory persons) apply to an SMCR firm.
16.1.2 G (1) The Subject to (2), the only categories of firm to which no section
of this chapter applies are:

FCA 2019/11
(1)
(a) an ICVC;
(2)
(b) an incoming EEA firm or incoming Treaty firm, unless it is:
(a)
(i) a firm of a type listed in SUP 16.1.3R as a type of firm to which SUP 16.6, SUP 16.7A, SUP 16.9, SUP 16.12, or SUP 16.14 applies; or (b) (ii) an insurer with permission to effect or carry out life policies; or (c) (iii) a firm with permission to establish, operate or wind up a personal pension scheme or a stakeholder pension scheme; or (d) (iv) a payment service provider to which SUP 16.22 applies; and (3) (c) a UCITS qualifier. (2) SUP 16.26 (Reporting of information about Directory persons) applies to a firm which is an SMCR firm (see SUP 16.1.1FR).
16.1.3 R Application of different sections of SUP 16 (excluding SUP 16.13, SUP
16.15, SUP 16.16, SUP 16.17, and SUP 16.22 and SUP 16.26) …
16.3 General provisions on reporting
…
(1)
Section(s)
(2) Categories of firm to which section applies (3) Applicable rules and guidance … Note 2: = The application of SUP 16.13 is set out under SUP 16.13.1G; the application of SUP 16.15 is set out under SUP 16.15.1G; the application of SUP 16.16 is set out SUP 16.16.1R and SUP 16.16.2R and the application of SUP 16.17 is set out in SUP 16.17.3R and SUP 16.17.4R; and the application of SUP 16.26 is set out in SUP 16.26.1R. Note 3: = …

FCA 2019/11
Structure of the chapter
16.3.2 G This chapter has been split into the following sections, covering:
…
(19) retirement income data reporting (SUP 16.24); and (20) claims management reporting (SUP 16.25); and (21) Directory persons information reporting (SUP 16.26). After SUP 16.25 (Claims management reporting) insert the following new section, SUP
16.26. The text is not underlined.
16.26 Reporting of information about Directory persons
Application
16.26.1 R This section of the FCA Handbook applies to an SMCR firm.
16.26.2 G (1) This section requires an SMCR firm to report information about
its Directory persons to the FCA.
(2) An SMCR firm will need to report information about all of its Directory persons. A firm may also need to report information if it is a sole trader or if it has appointed an appointed representative. (3) This section is also relevant to a Directory person whose name is or will be included in the Directory. Purpose
16.26.3 G (1) Section 347(1) of the Act requires the FCA to maintain a record
of various categories of person, such as authorised persons and approved persons as well as every person falling within such other classes as the FCA may determine (see section 347(1)(i)). (2) The FCA has determined that individuals who are Directory persons should be included on the record required by section 347(1) of the Act (see section 347(1)(i) of the Act). (3) The FCA is required to make the record available for inspection by members of the public in legible form at such times or

FCA 2019/11 places as the FCA may determine (see section 347(5) of the Act).
16.26.4 G The FCA expects there to be a number of benefits from the Directory
being available for public inspection. For example, a client will be able to verify information about a Directory person who it is proposed will be involved in the provision of a service to them. Or a firm might cross-check information about a Directory person before that individual is hired by the firm.
16.26.5 G (1) This section contains rules which require an SMCR firm to
report specified information to the FCA about its Directory persons for the purposes of that information being included in the Directory. (2) This section also contains rules which require reporting of additional information to the FCA about Directory persons. This includes a Directory person’s date of birth, and, as the case may be, National Insurance number or passport number. The FCA needs this to ensure that information which is reported by a firm about a particular individual is as accurate as possible, for example, to prevent confusion between individuals with similar names. The information will also help the FCA in carrying out of its functions, for example, in its arrangements for supervising and enforcing compliance with relevant rules or requirements. However, this additional information will not be made available to the public through the Directory. Reporting requirements: complete and accurate information
16.26.6 R (1) An SMCR firm must submit a duly completed and accurate
report to the FCA for each Directory person in accordance with the provisions of this section. (2) The report for each Directory person must contain the information set out in SUP 16 Annex 47AR, and be:
(a) submitted online through the appropriate system which is accessible from the FCA website; and (b) in the appropriate format.
16.26.7 R (1) When submitting a report to the FCA in respect of a Directory
person an SMCR firm must confirm that all the information being reported to the FCA in respect of that Directory person is complete and accurate. (2) That confirmation must be given online through the appropriate system which is accessible from the FCA website.

FCA 2019/11
16.26.8 G (1) The information reported by the firm in respect of a Directory
person which is to be included in the Directory will be uploaded onto the Directory shortly after the report is submitted. (2) It is the responsibility of a firm to ensure that any information that it reports about relevant Directory persons is accurate and complete. (3) The FCA will not verify the information about Directory persons which is reported by a firm. (4) If a firm becomes aware of any inaccuracies or errors in the information reported about a Directory person it must rectify that information in accordance with applicable data protection legislation.
16.26.9 G There are notes which accompany SUP 16 Annex 47AR (Directory
persons report) which are intended to help firms report the required information. The notes are in SUP 16 Annex 47BG (Guidance notes for Directory persons report in SUP 16 Annex 47AR).
16.26.10 R SUP 16.3.11R (Complete reporting) applies to the submission of
Directory persons reports by an SMCR firm.
Reporting requirements: exceptional circumstances
16.26.11 R A firm may not report the information required in SUP 16 Annex
47AR (15) where that firm has reason to believe that making public a Directory person’s workplace location would put them at risk. Frequency and timing of reports: general
16.26.12 R (1) A firm must submit a report required by this section in the
frequency, and so as to be received by the FCA no later than the due date, specified for such a report. (2) If a firm becomes aware of any inaccuracies or errors in the information reported about a Directory person it must rectify that information as soon as possible in accordance with applicable data protection legislation (see also SUP 16.26.6R and SUP 16.26.8G). Frequency and timing of reports: certification employees
16.26.13 R In respect of a certification employee, an SMCR firm must submit a
report within seven business days of:
(1) the certification employee commencing performance of a

FCA 2019/11 certification function;
(2) the certification employee ceasing performance of a certification function; or (3) the firm becoming aware of any other change to the information last reported to the FCA in respect of that certification employee.
16.26.14 G An example of when an SMCR firm would need to submit a report to
the FCA under SUP 16.26.13R(3) is where the individual changes their name. Seven business days is intended to be the maximum length of time for making a notification. By reporting more quickly, firms can improve the accuracy of the information included in the Directory. Frequency and timing of reports: non-SMF director Directory person
16.26.15 R In respect of a non-SMF director Directory person, an SMCR firm
must submit a report within seven business days of:
(1) that person becoming a non-SMF director Directory person at the firm; or (2) that person ceasing to be a non-SMF director Directory person at the firm; or (3) the firm becoming aware of any other change to the information last reported to the FCA in respect of that individual. Frequency and timing of reports: sole trader Directory person or appointed representative Directory person
16.26.16 R In respect of an appointed representative Directory person or a sole
trader Directory person, an SMCR firm must submit a report within seven business days of:
(1) that person commencing performance of a function which requires a qualification under TC App 1.1 (Activities and Products/Sectors to which TC applies subject to Appendices 2 and 3); (2) that person ceasing to perform a function which requires a qualification under TC App 1.1 (Activities and Products/Sectors to which TC applies subject to Appendices 2 and 3); or (3) the firm becoming aware of any other change to the information

FCA 2019/11 last reported to the FCA in respect of that individual.
16.26.17 R (1) If the FCA’s information technology systems fail and online
submission of the reports required under this section is not possible on the reporting day (see paragraph (3)), the time period for submission of reports is extended in accordance with paragraph (2). (2) If on the reporting day, the online submission of reports is not possible for more than one hour, the firm must submit the relevant report on the first business day on which the online submission of reports is next possible. (3) In this rule, the “reporting day” is the day on which the firm must submit a report under this section as determined in accordance with SUP 16.26.13R to SUP 16.26.16R. Frequency and timing of reports: reporting to the FCA at least once every twelve months
16.26.18 R (1) Paragraph (2) applies where an SMCR firm has not submitted
any reports to the FCA in respect of a Directory person in accordance with the provisions of this section within the relevant period (see SUP 16.26.20R). (2) An SMCR firm must submit a report to the FCA confirming that the information previously reported by the firm in respect of its Directory persons remains accurate and up-to-date. (3) The confirmation to be submitted to the FCA under paragraph (2) must be submitted no later than the first business day following the end of the relevant period (see SUP 16.26.20R).
16.26.19 R An SMCR firm may submit a confirmation of accuracy at any time.
16.26.20 R (1) For the purposes of SUP 16.26.18R, the “relevant period” is the
period which:
(a) starts on the day on which the SMCR firm last:
(i) submitted a report to the FCA in respect of any of its Directory persons; or (ii) submitted a confirmation in accordance with SUP 16.26.18R; (iii) submitted a confirmation in accordance with SUP 16.26.19R; and

FCA 2019/11
(b) subject to (2), ends 364 days after the day specified in (a). (2) If the relevant period includes the 29 February of a given year, the period ends 365 days after the day specified in paragraph (1)(a). Failure to submit a report
16.26.21 R SUP 16.3.14R (Failure to submit reports) applies to the failure by an
SMCR firm to submit a complete report about its Directory persons in accordance with the rules set out in this section by the date on which it is due.
16.26.22 G Failure to submit a report in accordance with the rules in, or referred
to in, this chapter or the provisions of relevant legislation may also lead to the imposition of a financial penalty and other disciplinary sanctions.
16.26.23 G The firm is responsible for ensuring delivery of the required report by
the relevant due date. If a report is received by the FCA after the due date and the firm believes its delivery arrangements were adequate, it may be required to provide proof of those arrangements.

FCA 2019/11
After SUP 16 Annex 46BG (Notes on completing REP020 Statistics on the availability and performance of a dedicated interface) insert the following new annexes SUP 16 Annex 47AR and 47BG. The text is not underlined. SUP 16 Annex 47AR – Directory persons report (1) (2) Date information reported: Confirm information being reported is accurate and complete (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) Individual Reference Number (IRN) Passport number, for any Directory person who does not have an NI Number or for whom a passport number, and not an NI number, has previously been provided National insurance (NI) number Date of birth First name Middle names (if known) Last name Date started role Date role ended Relevant roles currently held Activities which the Directory person carries on and for which they hold the relevant qualifications Customer engagement method(s) (online, telephone, face to face) offered by any Directory person who deals with customers and requires a qualification to do so Workplace location(s) (post code(s)) for any Directory person who deals with customers face to face and requires a qualification to do so Relevant accredited body membership for any Directory person who deals with customers and requires a qualification to do so [FCA CF] (1) CASS oversight function
2. Giving
personal recommend ations on securities which are not stakeholder pension

FCA 2019
/11 schemes, personal pension schemes or broker funds [FCA CF] (2) Benchma rk submission and administrati on
3. Giving
personal recommend ations on derivatives [FCA CF] (3) Proprieta ry trader
4. Giving
personal recommend ations on retail investment products which are not broker funds [FCA CF] (4) Significa nt managemen t
6. Giving
personal recommend ations on
Friendly
Society tax

• exempt
  policies
  (other than
  Holloway sickness policies where the
  Holloway policy special application conditions are met)

FCA 2019
/11
[FCA CF]
(5) Function s requiring qualification s
7. Giving
personal recommend ations on long
-term care insurance contracts
[FCA CF]
(6) Manager of certification employee
8. Giving
personal recommend ations on investments in the course of corporate finance business [FCA CF] (7) Material risk taker
9. Advising
on syndicate participation at Lloyd’s
[FCA CF]
(8) Client dealing
9A. Advising on P2P agreements
[FCA CF]
(9) Algorith mic trading
10. Broker
fund adviser
[PRA
CF]
Material risk taker
11. Pension
transfer specialist
[PRA
CF]
Key function holder
12 Giving personal recommend ations on and dealing

FCA 2019
/11 in securities which are not stakeholder pension schemes, personal pension schemes or broker funds [PRA CF] Managing a material risk taker
13. Giving
personal recommend ations on and dealing in derivatives Director of firm who is not a certification employee or a SMF manager 14 Managing investments Sole trader dealing with clients for which they require a qualification 15. Operating a collective investment scheme or undertaking the activities of a trustee or depositary of a collective investment scheme Appointed representati Safeguardin

FCA 2019
/11 ve dealing with clients for which they require a qualification g and administerin g investments or holding client money 17. Administrati ve functions in relation to managing investments Administrati ve functions in relation to effecting or carrying out contracts of insurance which are life policies 19. Administrati ve functions in relation to the operation of stakeholder pension schemes
20. Advising
or arranging
(bringing about) regulated mortgage contracts for a non - business

FCA 2019
/11 purpose
21. Advising
or arranging
(bringing about) equity release transactions 21A.
Designing scripted questions for execution - only sales of regulated mortgage contracts for a non - business purpose 22. Designing scripted questions for execution - only sales of equity release transactions

FCA 2019/11
23.
Overseeing execution￾only sales on a day-to￾day basis in relation to equity release transactions

FCA 2019/11
16 Annex
47BG
Guidance notes for Directory persons report in SUP 16 Annex 47AR

1. In (1), the firm must specify the date on which the information being submitted
   about the particular Directory person is reported to the FCA.
2. In (2), the firm must confirm that the information being reported in respect of
   the particular Directory person is accurate and complete. Each firm is responsible for ensuring that any information reported about a Directory person is accurate and complete. Even if the firm believes or knows that information has been provided to the FCA before (whether as part of another notification or otherwise) or is in the public domain, it should be disclosed clearly and fully as part of this report. It is a criminal offence, knowingly or recklessly, to give the FCA and/or PRA information that is materially false, misleading or deceptive (see sections 398 and 400 Financial Services and Markets Act). The FCA will not verify the information about Directory persons which is reported by the firm. If a firm becomes aware of any inaccuracies or errors in the information reported about a Directory person it must rectify that information as soon as possible in accordance with applicable data protection legislation. The firm should be aware that, while advice may be sought from a third party (e.g. legal advice), the firm has responsibility for the accuracy of information, as well as the disclosure of relevant information in the report. For certification employees, the Senior Manager with responsibility for certification (PRb) is accountable for the accuracy of the information submitted in this report.
3. It is only necessary to report a Directory person’s individual reference number
   (IRN) in (3) if the person has one.
4. The information in (4), (5) and (6) will be used to cross-check the identity of
   the Directory person against other information held by the FCA. It will not be published on the Directory. It is only necessary to report a Directory person’s passport number in (4) where:
   (a) the Directory person does not hold an NI number; or (b) the firm has previously provided us with a passport number, and not an NI number, for a Directory Person. This is to enable the Directory person’s records to be correctly matched.
5. In (10) and (11), for each role which the Directory person performs, specify the
   dates when the individual starts and stops performing the role.
6. In (12), the firm should specify every role performed by the Directory person:
   (a) For a certification employee this will be the particular certification

FCA 2019/11 function or functions which the individual has been assessed as being fit and proper to perform and performing for which the employee has a certificate at the time of the report. (b) For a non-SMF director Directory person this will be “Director of firm who is not a certification employee or a SMF manager”. (c) For a sole trader Directory person, this will be “Sole trader dealing with clients for which they require a qualification”. (d) In respect of an appointed representative Directory person, this will be “Appointed representative dealing with clients for which they require a qualification”.
7. Although a firm does not need to issue multiple certificates for any employee
who performs several different certification functions (see SYSC 27.2.14G(6)), in (12) the firm must select all relevant certification functions which are performed by the individual (both FCA certification functions and PRA certification functions).
8. In (13) select all the relevant qualifications (see TC App 1.1 (Activities and
Products/Sectors to which TC applies subject to Appendices 2 and 3)) which the Directory person requires and holds so as to carry on the role that they perform.
9. For example, if the Directory person is an appointed representative who holds
the necessary qualifications to be able to advise on investments and advise on regulated mortgage contracts but has been appointed by the firm only to advise on regulated mortgage contracts, the firm should select only “20. Advising or arranging (bringing about) regulated mortgage contracts for a non-business purpose”.
10. In relation to (14), the engagement methods (online, telephone, face to face)
offered by a Directory person only need to be reported where the Directory person deals with customers and requires a qualification under TC App 1.1 to do so.
11. In relation to (15), workplace location (post code) only needs to be reported
where the Directory person offers face to face engagement and requires a qualification under TC App 1.1 to do so. The FCA will use the post code provided to publish a Directory person’s workplace location at town or city level, the post code itself will not be published on the Directory. Where a firm has reason to believe that making public a Directory person’s workplace location would put them at risk, that firm may not report the information required in (15) or may provide the post code for its head office.
12. In relation to (16), “relevant accredited body membership” is membership of
any of the following professional bodies: CFA Society of the UK; The Chartered Institute for Securities and Investment (CISI); The Chartered

FCA 2019/11
Institute of Bankers in Scotland (CIOBS); The Chartered Insurance Institute (CII); The London Institute of Banking and Finance (LIBF); and The Pensions Management Institute. Relevant accredited body membership only needs to be reported where the Directory person deals with customers and requires a qualification under TC App 1.1 to do so. Amend the following as shown. TP 1 Transitional provisions … TP 1.13 Reporting of information about Directory persons (1) (2) Material to which the transitional provision applies (3) (4) Transitional provisions (5) Transitiona l provision:
dates in force
(6)
Handbook provision coming into force
1 SUP 16.26 R (1) This rule applies to an SMCR firm.
From 9
September
2019 to 9
March 2020
9 September
(2) The reporting and timing requirements in SUP 16.26 are modified in accordance with paragraphs (3) to (6) for a firm to which this rule applies. (3) The firm must submit a report about each individual who is or becomes a Directory person on or after 9 September 2019. (4) Where the relevant information is held by the firm, the firm must submit a report about each individual who does not fall within (3), but who would have been a Directory person on or after 10 December 2018. (5) The firm must submit to the FCA all reports about the Directory persons specified in (3) and (4) by 9 March 2020, which is set out in Part

FCA 2019/11
1, SUP 16 Annex 47AR (Directory persons report), submitted online through the appropriate system which is accessible from the FCA website and in the appropriate format. (6) SUP 16.26.12R to SUP 16.26.19R apply only on and from 9 March 2020.

FCA 2019/XX
REPORTING OF INFORMATION ABOUT DIRECTORY PERSONS (FCA￾AUTHORISED FIRMS) INSTRUMENT 2019 Powers exercised A. The Financial Conduct Authority makes this instrument in the exercise of:
(1) the following powers and related provisions in the Financial Services and Markets Act 2000 (“the Act”):
(a) section 39 (Exemption of appointed representatives); (b) section 59 (Approval for particular arrangements); (c) section 60 (Applications for approval); (d) section 62A (Changes in responsibilities of senior managers); (e) section 63E (Certification of employees by authorised persons); (f) section 63F (Issuing of Certificates); (g) section 137A (The FCA’s general rules); (h) section 137T (General supplementary powers); (i) section 139A (Power of the FCA to give guidance); and (j) section 347 (The record of authorised persons etc); (k) paragraph 23 (Fees) of Schedule 1ZA (The Financial Conduct Authority); and (2) the other rule and guidance-making powers and related provisions listed in
Schedule 4 (Powers exercised) to the General Provisions sourcebook (GEN) of
the FCA’s Handbook.
B. The rule-making powers listed above are specified for the purpose of section 138G(2) (Rule-making instruments) of the Act. Commencement
C. This instrument comes into force [immediately after the main commencement date for
solo-regulated firms in the Individual Accountability (FCA-Authorised Firms) Instrument 2018.] Amendments to the Handbook D. The modules of the FCA’s Handbook of rules and guidance listed in column (1) below are amended in accordance with the Annexes to this instrument listed in column (2):
(1) (2)
Senior Management Arrangements, Systems and Controls sourcebook (SYSC)
Annex A
Supervision manual (SUP) Annex B

FCA 2019/XX
Citation
E. This instrument may be cited as the Reporting of Information about Directory Persons (FCA-Authorised Firms) Instrument 2019. By order of the Board [date] [Editor’s note:
(1) The amendments in this draft instrument are prepared as if the Reporting of Information about Directory Persons (Dual-Regulated Firms) Instrument 2019 is made and in force. (2) The amendments in this draft instrument are prepared as if the near-final version of the Individual Accountability (FCA-Authorised Firms) Instrument 2018 (the solo regulated firms instrument) included in Policy Statement PS18/14 (Extending the Senior Managers & Certification Regime to FCA firms - Feedback to CP17/25 and CP17/40, and near-final rules) were made and in force.]

FCA 2019/XX
Annex A
Amendments to the Senior Management Arrangements, Systems and Controls sourcebook (SYSC) In this Annex, underlining indicates new text. 23 Senior managers and certification regime: Introduction and classification …
23.3 Overview of the senior managers and certification regime
…
23.3.3 G Table: Summary of the senior managers and certification regime
(1)
Description of component of the regime
(2)
Handbook provisions
(3)
Application to solo￾regulated firms
…
The certification regime
…
A firm must report information to the
FCA about its
Directory persons, including its certification employees.
SUP 16.26 Applies to all SMCR firms
Conduct rules (applies to all firms)
…
…

FCA 2019/XX
Annex B
Amendments to the Supervision manual (SUP) In this Annex, underlining indicates new text and striking through indicates deleted text. Amend the following as shown. TP 1 Transitional provisions … TP 1.13 Reporting of information about Directory persons (1) (2) Material to which the transitiona l provision applies (3) (4) Transitional provisions (5) Transition al provision:
dates in force
(6)
Handbook provision coming into force
1 SUP 16.26 R (1) This rule applies to an SMCR firm:
From 9
September
2019 to 9
March 2020
September
(a) an SMCR banking firm; and
(b) an SMCR insurance firm.
(2) The reporting and timing requirements in SUP 16.26 are modified in accordance with paragraphs (3) to (6) for a firm to which this rule applies. (3) The firm must submit a report about each individual who is or becomes a Directory person on or after 9 September 2019. (4) Where the relevant information is held by the firm, the firm must submit a report about each individual who does not fall within (3), but who would have been a Directory person on or after 10 December 2018.

FCA 2019/XX
(5) The firm must submit to the FCA all reports about the Directory persons specified in (3) and (4) by 9 March 2020, which is set out in Part 1, SUP 16 Annex 47AR (Directory persons report), submitted online through the appropriate system which is accessible from the FCA website and in the appropriate format. (6) SUP 16.26.13R to SUP 16.26.19R apply only on and from 9 March 2020. 2 SUP 16.26 R (1) This rule applies to an SMCR firm which is not:
From [main commence ment of the
Individual
Accountabi lity (FCA￾Authorised
Firms)
Instrument
2018] to
[12 months after main commence ment of the Individual Accountabi lity (FCA￾Authorised Firms) Instrument 2018] [Main commence ment of the Individual Accountabi lity (FCA￾Authorised Firms) Instrument 2018] (a) an SMCR banking firm; or (b) an SMCR insurance firm. (2) The reporting and timing requirements in SUP 16.26 are modified in accordance with paragraphs (3) to (5) for a firm to which this rule applies.

FCA 2019/XX
(3) The firm must submit a report about each individual who is or becomes a Directory person on or after [main commencement of the Individual Accountability (FCA￾Authorised Firms) Instrument 2018]. (4) The firm must submit to the FCA all reports about the Directory persons specified in (3) by [12 months after main commencement of the Individual Accountability (FCA-Authorised Firms) Instrument 2018] , which is set out in Part 1, SUP 16 Annex 47AR (Directory persons report), submitted online through the appropriate system which is accessible from the FCA website and in the appropriate format. (5) SUP 16.26.13R to SUP 16.26.19R apply only on and from [12 months after main commencement of the Individual Accountability (FCA-Authorised Firms) Instrument 2018].

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12 Endeavour Square London E20 1JN
Telephone: +44 (0)20 7066 1000
Website: www.fca.org.uk
All rights reserved
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