2020-07-20

Added · Updated

PS23/12: Complaints against the Regulators

The Prudential Regulation Authority and the Financial Conduct Authority issued Policy Statement PS23/12 to finalize rules regarding complaints against the regulators. The document sets out the final approach to handling complaints about the regulators' performance of their functions under the Financial Services and Markets Act 2000. It establishes the framework for the new complaints regime and confirms the transition from the previous consultation phase to binding policy.

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United Kingdom

Financial Conduct Authority

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