Regulatory Alerts2023-04-13
Added
PSD Circular No. 03/2023: Ensuring uninterrupted ATM, POS, QR Code, Internet Banking, Online e-Payment Gateway and MFS during the Eid-ul-Fitr vacation
The Payment Systems Department of Bangladesh Bank directs all scheduled banks, Mobile Financial Service providers, Payment Service providers, and Payment System Operators to ensure uninterrupted transaction services via ATMs, POS, QR Codes, Internet Banking, Online e-Payment Gateways, and MFS during the Eid-ul-Fitr vacation. The circular mandates 24/7 service availability, adequate cash supply at ATMs and MFS agent points, immediate fund crediting for transactions with response code '85', mandatory Two Factor Authentication for online transactions, and instant SMS alerts for all transaction amounts. It further requires enhanced security measures, public awareness campaigns, and continuous help line support to prevent customer harassment and fraud.