PSD Circular No. 07: Regarding online gambling activities

Payment Systems Department
Bangladesh Bank
Head Office
Dhaka

28 May, 2025
PSD Circular No.: 07 Date: ----------------
14 Joishtho, 1432

Chief Executive Officer / Managing Director
All Mobile Financial Service Providers, Payment System Operators and Payment Service Providers operating in Bangladesh

Dear Sir,

Regarding online gambling activities.

With reference to the above subject, it is informed that online-based gambling activities have increased in the country. As a result of these activities, social degradation and, above all, criminal activities are increasing in the country. Now, the following instructions will be applicable to you:

a) It must be kept under constant surveillance whether any merchant or general customer is involved in the relevant activities. In this regard, assistance of Artificial Intelligence (AI) based technology must be taken if necessary. Considering the relevance, physical observation activities must be conducted at the address of the merchant or customer;

b) If it is suspected that any merchant or general customer is involved in the relevant activities, necessary measures must be taken immediately and the law enforcement agencies must be informed;

c) Consumer awareness activities regarding the harmful effects of online-based gambling activities must be conducted;

d) It must be ensured that the customer who has become your customer for the purpose of conducting business activities at a particular location (geographical location) of any merchant is actually conducting business at that location;

e) The 'Cyber Security Ordinance, 2025' promulgated on 21 May, 2025 must be complied with.

This directive will take effect immediately.

Yours faithfully,

(Signature)

(Rafeza Akter Kanta)
Director (PSD)
Phone: +88-02-55665001-20/21239