Regulatory Alerts2023-06-24 | 19/3Added
Recommendations on Ensuring the Protection of the Rights and Legitimate Interests of Individuals in the Collection of Their Overdue Debts
Credit organizations, including banks and microfinance organizations, must follow specific rules when interacting with individuals having overdue debts. Contact efforts are prohibited between 20:00 and 8:00, and communication frequency is limited to no more than one personal meeting per week, one phone call per day, and sixteen electronic messages per month. Contacting third parties is forbidden without explicit written consent from both the debtor and the third party, and creditors are barred from using violence, threats, or disclosing debt information to unlimited persons. Debtors retain the right to withdraw consent for additional communication methods or third-party contact at any time via written notice.
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