2026-08-06
Added · Updated
These Directions amend the 2025 Responsible Business Conduct Directions by deleting existing recovery agent instructions and inserting comprehensive new provisions for NBFCs, excluding specific exempt entities. The amendments mandate that NBFCs establish policies covering recovery triggers, due diligence, training, and codes of conduct, while requiring recovery agents to hold IIBF certification within one year. Specific rules govern technology-based device locking, prohibiting restrictions on essential functionalities and imposing a compensation rate of ₹250 per hour for wrongful delays, alongside strict prohibitions on harsh recovery practices and data misuse.
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