Regulatory Alerts2026-01-21
Added · Updated
Second Edition of Practical Guideline on Barrier-free Banking Services of Hong Kong Association of Banks
The Hong Kong Association of Banks issued the second edition of its Practical Guideline on Barrier-free Banking Services to update standards for financial inclusion. This document directly supersedes the March 2018 version and establishes current requirements for authorized institutions to ensure accessible banking services. It is part of a broader regulatory framework that includes specific guidelines for elderly-friendly services, dementia support, and accommodations for persons with intellectual disabilities.
CIR
Current
Issue Date:
21 Jan 2026
20260120-3-EN.pdf (142.2 KB)
Topic:
Banking Conduct & Enforcement - Financial Inclusion
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
CIR
Archive
23 Mar 2018
Practical Guideline on Barrier-free Banking Services of Hong Kong Association of Banks
Directly related Document
Cross referenced Document
Version History
CIR
Archive
23 Mar 2018
Practical Guideline on Barrier-free Banking Services of Hong Kong Association of Banks
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