Regulatory Alerts2026-01-21
Added · Updated
Second Edition of Practical Guideline on Barrier-free Banking Services of Hong Kong Association of Banks
The Hong Kong Monetary Authority directs all authorized institutions to implement the second edition of the Practical Guideline on Barrier-free Banking Services issued by the Hong Kong Association of Banks. This updated guideline incorporates stakeholder feedback and best practices to enhance accessibility for customers with physical, hearing, or visual impairments. The regulator mandates that banks provide adequate staff training and continuously review their barrier-free measures to ensure effective service delivery.