2024-12-10

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Self-Assessment of Compliance with Consumer and Community Protection Provisions in the Financial Services Sector

Financial Services Business Actors (PUJK) must conduct a self-assessment of compliance with consumer and community protection regulations and submit the results to the Financial Services Authority (OJK) annually by September 30. The assessment requires filling out standardized worksheets covering general principles, financial literacy, data protection, product design, information provision, marketing, agreements, service delivery, and complaint handling. PUJK must ensure the accuracy and completeness of the submitted data, designate a director responsible for the report, and utilize the OJK's electronic reporting system, with specific fallback procedures for system outages.

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Indonesia

Otoritas Jasa Keuangan (Financial Services Authority)

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