Regulatory Alerts2013-02-13
Added
Service Level Commitment for Medical Aid Funds
The Medical Aid Funds Department establishes service level commitments for turnaround times regarding applications and services provided to the medical aid funds industry, effective from 1 August 2013. The document specifies processing periods for activities such as new fund registration (90 days), amalgamation (15 days), and rule amendments (15 days), with all durations measured in business days excluding weekends and public holidays. Incomplete applications are returned to applicants who must respond within 30 days, or the process restarts requiring a new submission. The commitment explicitly states that it is not legally binding, does not create legal rights, and may be varied at the department's discretion.
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