Standardization of the Elements of Notifications Sent to Customers of Financial Institutions

Saudi Central Bank
42023876
1442/04/14
6 Safar

Circular

To: Respected Parties,
Peace, mercy, and blessings of God be upon you, Subject: Standardization of the elements of notifications sent to customers of financial institutions.

In continuation of the Saudi Central Bank (SAMA) letter No. 381000060893 dated 1438/06/07 AH regarding the standardization of notification elements sent to bank customers for Mada card transactions, and in light of the Central Bank's commitment to enhancing customer awareness through notification messages for transactions executed on their accounts, memberships, and e-wallets.

Attached is an update to the notification templates by adding basic elements for SMS notifications as per the mechanism detailed in Table No. (1) and Table No. (2) as a minimum. Accordingly, financial institutions are required to send notification messages for all financial transactions and implement the requirements as outlined in the attached tables within (60) days from its date, and provide the Central Bank with an implementation plan within two weeks. Please note that regulatory measures will be taken in case of non-compliance with the stipulated procedures within the specified timeframe.

Yours sincerely,
Fahd bin Ibrahim Al-Shathri
Deputy Governor for Supervision

Distribution Scope:

• Banks and financial institutions operating in the Kingdom.
• Payment service providers.
• Category (A) exchange companies.

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Table No. (1):

Transaction Type	Minimum Information Required
Domestic Purchases	Amount, Currency<br>Store Name<br>Card Type (Mada, Credit), executed via e.g., (Apple Pay, Mada Pay, Atheer)<br>Card Number (last four digits)<br>Date<br>Time
Foreign Purchases	Amount, Currency<br>Store Name<br>Country<br>Card Type (Mada, Credit), executed via e.g., (Apple Pay, Mada Pay, Atheer)<br>Card Number (last four digits)<br>Date<br>Time
Foreign Cash Withdrawal	Amount, Currency<br>Country<br>Fees<br>Card Type (Mada, Credit)<br>Card Number (last four digits)<br>Date<br>Time
Domestic Cash Withdrawal	Amount, Currency<br>Withdrawal Location (ATM location or branch location/code)<br>Card Type (Mada, Credit)<br>Card Number (last four digits)<br>Date<br>Time
Cheques	Amount, Currency<br>Name of Payee<br>Cheque Owner's Account Number<br>Date<br>Time
Cash Deposit	Amount, Currency<br>Deposit Method (e.g., branch or ATM)<br>Account Number<br>Date<br>Time

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Transaction Type	Minimum Information Required
Domestic Transfers	Transferred Amount, Currency<br>Fees<br>Sender Name (for incoming transfers)<br>Receiver Name (for outgoing transfers)<br>Sender Account Number (for incoming transfers)<br>Receiver Account Number (for outgoing transfers)<br>Date<br>Time
International Transfers	Transferred Amount, Currency<br>Fees<br>Sender Name<br>Receiver Name<br>Sender Account Number<br>Receiver Account Number<br>Middleman Transfer Company Name: e.g., (Western Union)<br>Destination Country Name<br>Date<br>Time
Online Purchases	Amount, Currency<br>Website or Store<br>Card Type (Mada, Credit), transaction executed via e.g., (Apple Pay, Mada Pay, Atheer)<br>Card Number (last four digits)<br>Account Number<br>Date<br>Time
Government Bill Payments	Amount, Currency<br>Entity/Authority<br>Service<br>Bill Number<br>Date<br>Time
Other Bill Payments	Amount, Currency<br>Payer<br>Service<br>Bill Number<br>Date<br>Time

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Transaction Type	Minimum Information Required
Financing/Refinancing Operations	Financing Type<br>Total Financing Amount<br>Monthly Installment<br>Account Number<br>Date<br>Time
Monthly Financing Deduction	Financing Type<br>Due Installment Amount<br>Total Remaining Balance<br>Account Number<br>Date<br>Time
Fees	Amount, Currency<br>Reason<br>Account Number<br>Date<br>Time
Refund/Reversal	Amount, Currency<br>Country (for foreign transactions)<br>Store or Website or Entity<br>Account Number<br>Date<br>Time
Mobile App Operations	App Name (e.g., Apple Pay)<br>Amount, Currency<br>Store or Website Name<br>Card Type (Mada, Credit)<br>Card Number (last four digits)<br>Date<br>Time
E-Wallet Top-ups	Wallet Name (e.g., STCPay)<br>Amount, Currency<br>Top-up Channel (Mada, Credit, Sadad...)<br>Card Number (last four digits)<br>Amount, Currency<br>Date<br>Time

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Transaction Type	Minimum Information Required
E-Wallet Operations	Amount, Currency<br>Card Type (Mada, Credit) / Transaction<br>Card Number (last four digits)<br>Store or Website Name<br>Date<br>Time

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Table No. (2):

Arabic Term	English Term
Bill Payment	Bill Payment
One-time Bill Payment	Bill Payment one time
Certified Cheque Issued	Certified Cheque Issued
Credit Card Cash Release	Credit Card Cash Release
Credit Card Cash Reserve	Credit Card Cash Reserve
Credit Card Cashback	Credit Card Cashback
Credit Card Credited	Credit Card Credited
Credit Card Payment	Credit Card Payment
Credit Card Refund	Credit Card Refund
Credit Transaction Fees	Credit Transaction Fees
Credit Transfer from Card	Credit transfer from card
Credit Transfer Between Your Accounts	Credit transfer Between Your Accounts
Credit Transfer Citizen Account	Credit transfer Citizen Account
Emergency Cash Withdrawal	Credit transfer Emergency Cash Withdrawal
Credit Transfer From Your Current Account	Credit transfer From Your Current Account
Credit Transfer From Your Investment Account	Credit transfer From Your Investment Account
Credit Transfer Hafiz	Credit transfer Hafiz
Credit Transfer Internal	Credit transfer Internal
Credit Transfer International	Credit transfer International
Credit Transfer Loan	Credit transfer Loan
Credit Transfer Local	Credit transfer Local
Credit Transfer Salary	Credit transfer Salary
Credit Transfer Sponsor	Credit transfer Sponsor
Credit Transfer Student Reward	Credit transfer Student Reward
Debit Transaction Fees	Debit Transaction Fees
Debit Transfer to Card	Debit Transfer to card
Debit Transfer Between Your Accounts	Debit Transfer Between Your Accounts
Debit Transfer Internal	Debit Transfer Internal
Debit Transfer International	Debit Transfer International

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Arabic Term	English Term
Debit Transfer Loan Instalment	Debit Transfer Loan Instalment
Debit Transfer Local	Debit Transfer Local
Debit Transfer Salary	Debit Transfer Salary
Debit Transfer Sponsored	Debit Transfer Sponsored
Debit Transfer To Your Current Account	Debit Transfer To Your Current Account
Debit Transfer To Your Investment account	Debit Transfer To Your Investment account
Debit Certified Cheque	Debit Certified Cheque
Debit Paper Cheque	Debit Paper Cheque
Deposit ATM	Deposit ATM
Deposit Branch	Deposit Branch
Deposit Certified Cheque	Deposit Certified Cheque
Deposit Paper Cheque	Deposit Paper Cheque
Foreign Currency Purchase	Foreign Currency Purchase
International ATM Withdrawal	International ATM Withdrawal
MOI Payments	MOI Payments
Online Purchase	Online Purchase
Standing Order Bill Payment	Permanent transfer Bill Payment
Standing Order Debit Transfer Bank Internal	Permanent transfer Debit transfer Bank internal
Standing Order Debit Transfer Between Your Accounts	Permanent transfer Debit transfer Between Your Accounts
Standing Order Debit Transfer International	Permanent transfer Debit transfer International
Standing Order Debit Transfer Local	Permanent transfer Debit transfer Local
Standing Order Debit Transfer Salary	Permanent transfer Debit transfer Salary
Standing Order MOI Payments	Permanent transfer MOI Payments
PoS International Purchase	PoS International Purchase
PoS Purchase	PoS Purchase
PoS Purchase & Cashback	PoS Purchase & Cashback
PoS Settlement	PoS settlement
Received Transfer	Received transfer
Refunding MOI Payments	Refunding MOI Payments
Reverse Transaction	Reverse Transaction
ATM Withdrawal	ATM Withdrawal
Branch Withdrawal	Branch Withdrawal