Regulatory Alerts2021-11-06 | NRP-31Added · Updated
Technical Standards for the Opening, Operation, and Closure of Inquiry Points and Complaint Resolution Centers of Data Information Agencies
The Standards Committee of the Central Reserve Bank of El Salvador issued these technical standards to regulate the opening, operation, and closure of inquiry points and complaint resolution centers by authorized Data Information Agencies. The rules mandate that agencies maintain inquiry points in every department and complaint centers in three geographic zones, requiring Superintendency authorization for any new openings or closures. Specific operational requirements include seven-day-a-week service for inquiry points, a three-business-day resolution deadline for complaints, and the implementation of tested contingency plans. The standards entered into force on November 23, 2021, granting agencies a 105-day adaptation period.