Regulatory Alerts2013-10-28
Added · Updated
Treat Customers Fairly Charter
Issued by banks in Hong Kong on 28 October 2013, the Treat Customers Fairly Charter establishes a voluntary commitment to support and implement the principle of treating retail customers fairly. The document requires signatories to design products that meet customer needs, clearly disclose key features and risks, and ensure all promotional materials are accurate and understandable. Furthermore, banks must provide reasonable channels for complaints and redress, avoid barriers to switching providers, and ensure access to basic services for vulnerable groups while promoting financial literacy.
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