RegAlertConsumer Protection regulation in France
Consumer-protection rules, fair-treatment duties, complaints handling and market conduct in financial services. 44 publications, summarized in English and updated same-day.
2025-04-01
Decision No. 2025-C-11 of March 17, 2025 Establishing the Advisory Commission on Commercial Practices
France
ACPR
2025-02-28
Decision No. 2025-P-02 of January 31, 2025 amending Decision No. 2010-C-42 of September 29, 2010 on the establishment of the Advisory Commission on Commercial Practices
France
ACPR
2024-11-21
Recommendation 2024-R-03 of 21 November 2024 on the collection of client information for the exercise of the duty of advice and the provision of personalized recommendation services in insurance
France
ACPR
2024-07-02
Recommendation 2024-R-02 of July 2, 2024, on the Handling of Complaints
France
ACPR
2024-06-28
Recommendation 2024-R-01 of 28 June 2024 on the implementation of certain provisions from Directive (EU) 2016/97 on the distribution of insurance
France
ACPR
2022-06-15
Instruction No. 2022-I-11 of June 15, 2022, on the Questionnaire Regarding Commercial Practices and Customer Protection
France
ACPR
2021-02-23
ACPR Recommendation 2021-R-01 of 18 February 2021 on the marketing of life insurance contracts linked to funeral expense financing
France
ACPR
2019-12-06
ACPR Recommendation 2019-R-01 of December 6, 2019 on Advertising Communications for Life Insurance Contracts
France
ACPR
2019-06-06
Instruction No. 2019-I-23 of June 3, 2019, regarding the questionnaire on commercial practices and customer protection (repealed)
France
ACPR
2019-03-28
Implementation of ESMA Guidelines on Cross-Selling Practices (ESMA/2016/574)
France
ACPR
2019-03-28
Implementation of ESMA Guidelines on Complex Debt Securities and Structured Deposits (ESMA/2015/1787)
France
ACPR
2018-06-22
Implementation of ESMA Guidelines on Product Governance Requirements under MiFID II (ESMA35-43-620)
France
ACPR
2017-12-01
Instruction No. 2017-I-21 of December 1, 2017, regarding the questionnaire on commercial practices and customer protection (repealed)
France
ACPR
2017-06-26
Recommendation 2017-R-01 of 26 June 2017 on the free choice of borrower's insurance for mortgage loans
France
ACPR
2016-12-13
Recommendation 2016-R-04 on the marketing of life insurance contracts in units of account constituted by complex financial instruments
France
ACPR
2016-11-14
Recommendation 2016-R-03 of November 14, 2016, on advertising communications for savings accounts
France
ACPR
2016-11-14
Recommendation 2016-R-01 on the Use of Social Media for Commercial Purposes
France
ACPR
2015-10-02
Instruction No. 2015-I-22 of October 2, 2015, on the questionnaire regarding commercial practices and customer protection (repealed)
France
ACPR
2015-03-02
Recommendation 2015-R-04 of March 2, 2015, on the marketing to individuals of loans involving exchange rate risk, amended on December 6, 2019
France
ACPR
2014-07-03
Recommendation 2014-R-01 of July 3, 2014, on agreements concerning the distribution of life insurance contracts, amended December 6, 2019
France
ACPR
2013-01-08
Recommendation 2013-R-01 of January 8, 2013 on the collection of information regarding client knowledge for the exercise of the duty of advice and the provision of personalized recommendation services in life insurance, modified on February 21, 2020
France
ACPR
2012-12-13
Instruction No. 2012-I-07 of December 13, 2012, regarding the questionnaire on the application of rules to ensure customer protection (repealed)
France
ACPR
2012-10-12
Recommendation 2012-R-02 of October 12, 2012, on the marketing of term deposits, as amended
France
ACPR
2012-01-01
DOC-2012-07 Handling of Complaints
France
AMF
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