Regulatory Alerts2025-09-02 | Insurance claims: BaFin generally expects processing to be completed within one monthInsurance claims: BaFin generally expects processing to be completed within one month
BaFin has issued supervisory guidance stating that insurance undertakings must generally complete claims processing within one month of reporting, provided policyholders fulfill their cooperation obligations. The regulator emphasizes that staffing shortages or increased claim volumes cannot justify persistent delays, as proper business organization under the Insurance Supervision Act mandates timely benefit payments. While complex cases involving expert reports or ongoing proceedings may reasonably exceed this timeframe, BaFin retains the authority to enforce corrective measures against insurers that fail to meet these legal standards.
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